Dukascopy Review 2024
Minimum
deposit:
  • $100

Trading platform:

  • MetaTrader4
  • SWFX
  • JForex Trader
Regulation:
  • FINMA
  • JFSA
  • FCMC
Bonus for deposit:
  • 10%

Dukascopy Review 2024

Updated:
Updated: February 08, 2024
Your capital is at risk. 75.2% of retail investor

5.62

/

10

TU Overall Score
The purpose of creating the TU Overall Score is to make the search for secure and reliable brokerage companies easier for the visitors of our website. We believe that it is a very important mission as, unfortunately, not every company in the financial industry is worthy of trust.

According to our idea, the TU Overall Score indicator should answer the biggest question of all: “Can I trust this broker with my money?”. The scores range within 0.01 – 9.99 (the higher the indicator the more trust the broker has). More details
Minimum
deposit:
  • $100

Trading platform:

  • MetaTrader4
  • SWFX
  • JForex Trader
Regulation:
  • FINMA
  • JFSA
  • FCMC
Bonus for deposit:
  • 10%

Note!

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Summary of Dukascopy Trading Company

The Best Bank Broker

Dukascopy is a moderate-risk broker with the TU Overall Score of 5.62 out of 10. Having reviewed trading opportunities offered by the company and reviews posted by Dukascopy clients on our website, Traders Union expert Anton Kharitonov recommends users to thoroughly analyze pros and cons before opening an account with this broker as not all clients are satisfied with the company, according to reviews. Dukascopy ranks 78 among 406 companies featured in the TU Ranking, which is based on the evaluation of 100+ criteria and a test on how to open an account.

Dukascopy Bank is a Swiss innovative online bank based in Geneva, Switzerland, providing Internet based and mobile trading services (with focus on foreign exchange, bullion, CFD and binaries), banking and other financial services through proprietary technological solutions.

The company has been founded on 2 November 2004 in Geneva by Andre and Veronika Duka, Swiss nationals residing in Geneva who still own 99% of the company. Dukascopy Bank is regulated by the Swiss Financial Market Supervisory Authority FINMA both as a bank and a securities firm. Dukascopy Bank provides a wide range of free financial information and other attractive resources through its website, Dukascopy TV online television, Freeserv products and its active online Dukascopy community counting over 130'000 members. Deposit insurance protects the credit balances of private and corporate clients in the event of a bank or securities firm's bankruptcy. This guarantee is regulated by law. Dukascopy has an insurance fund with up to CHF 100 000 coverage per client and institution.

💰 Account currency: USD, CHF, EUR, GBP, AUD, CAD, CZK, DKK, HKD, HUF, ILS, JPY, MXN, NOK, NZD, PLN, RON, CNH, SEK, SGD, TRY, XAU and ZAR
🚀 Minimum deposit: USD 100 for Dukascopy Europe and USD 1000 for Dukascopy Bank
⚖️ Leverage: From 1:1 to 1:200 on weekdays/ from 1:1 to 1:20 on weekends
💱 Spread: From 0.1 pips for EUR/USD
🔧 Instruments: Over 1200 trading instruments on CFD, currency pair, commodities, stocks and cryptocurrency
💹 Margin Call / Stop Out: 100%/200%

👍 Advantages of trading with Dukascopy:

  • Attractive trading conditions;
  • regulated by FINMA;
  • 19 years in the market;
  • deposit protection up to CHF 100 000 per client;
  • online account opening with video identification;
  • large liquidity pool- 20+ banks;
  • ECN trading technology;
  • low spreads - from 0,1 pips on EUR/USD;
  • instant order execution;
  • wide range of free financial information and other attractive resources through its website, Dukascopy TV online television;
  • wide variety of trading platforms, JForex, MT4, Forex mobile;
  • manual and automated trading and trading directly form the chart;
  • hedging and scalping allowed;
  • sliggage control;
  • swap free accounts upon request;
  • 250 indicators and chart studies and automated trading historical tester;
  • wide range of trading orders: MIT, limit orders, eco and TP/SL orders;
  • high-quality customer service- 24/7 customer support available in 12 languages;
  • up to 100% deposit bonus.

👎 Disadvantages of Dukascopy:

  • leverage up-to 1:200;
  • higher trading commissions for Islamic account traders;
  • each account is given a deposit limit based on the information provided at the account opening;
  • impossible to open new positions on weekends.

Evaluation of the most influential parameters of Dukascopy

User Satisfaction Customer Satisfaction Score (CSAT) is a unique metric of Traders Union based on the analysis of user reviews posted on pages of each broker profile by the visitors of our website from all around the world. We have been collecting these broker reviews for over 13 years, and therefore, we know and understand the level of customer satisfaction with a specific brokerage company better than anyone else.

5.35

/10

Regulation and safety The score for this parameter is based on the licenses a company holds. The higher the level of the license, the higher the score. Obtaining licenses in other jurisdictions also improves a broker’s score. We divide all licenses into three levels:

Level 1 jurisdictions (high level of trust): CFTC – USA, FINMA – Switzerland, FCA — UK, ASIC – Australia, CBI – Ireland, JFSA — Japan, MAS – Singapore, FMA — New Zealand, IIROC – Canada, SFC – Hong Kong.

Level 2 jurisdictions (medium level of trust): CySEC – Cyprus, FSCA – South Africa, CBRC – China, SEBI – India, ISA – Israel, SECT – Thailand, DFSA – United Arab Emirates

Level 3 jurisdictions (low level of trust): FSC – Belize, FSC – British Virgin Islands, FSC – Mauritius, VFSC – Vanuatu, SCB – The Bahamas, BMA – Bermuda, CIMA – Cayman Islands

9.13

/10

Commissions and fees This parameter comprises a comprehensive analysis of all commissions and fees charged by a brokerage company, including trading and deposit/withdrawal fees. Also specific fees, for example the inactivity fee, are taken into account in the final score for the fees. Users can find detailed fees charged by a company in the broker’s profile.

3.57

/10

Trading instruments For this parameter, we evaluate the number of trading assets a broker offers access to in each group of financial instruments. We analyze the quotes a broker offers on Forex pairs, metals, indices, commodities, stocks, and cryptocurrencies. This parameter also includes evaluation of broker’s investment programs, for example access to copy trading, which we regard as an additional type of a trading instrument.

9.27

/10

Brand popularity Traders Union experts are confident that brand awareness mostly fully reflects the real state of affairs in a company – the more popular the broker, the more people trust it. The score for this indicator is based on the data analysis of such services as Ahrefs and SemRush, which show how often a company’s brand is searched on Google. In addition, indicators of the SimilarWeb service, which show the approximate number of visitors of the broker’s website, are also taken into consideration. We also review disclosed official reports of brokers, which allow for evaluating their client base.

9.02

/10

Customer support The score of this parameter is based on the number of available communication channels of a company’s support service. The quicker and easier it is to contact the broker’s support, the higher the score. We check every available support channel, test the speed of processing of requests and completeness of provided information through several interactions.

9.35

/10

Education This parameter provides an evaluation of a company’s capacity to work with beginners. Only quality training and provision of full and unbiased information can help novice traders and investors minimize the risks of losing money, even when working with top-ranked companies. Brokers with useful educational and informational tools, including webinars, tutorials, podcasts and articles, receive higher scores.

5.36

/10

Trade with this broker, if:

  • You prioritize low spreads and commissions. Dukascopy boasts tight spreads and competitive commissions, particularly for forex and CFDs, making it appealing to cost-conscious traders seeking to minimize trading costs.
  • You value a wide range of tradable assets. Dukascopy offers access to over 6,500 assets, including forex, CFDs on shares, metals, energies, indices, and cryptocurrencies, providing diverse trading opportunities to suit various strategies.

Do not trade with this broker, if:

  • You are looking for extremely high leverage. Dukascopy offers leverage up to 1:200, and if you prefer brokers that provide even higher leverage options, this limitation might influence your decision.
  • You are looking for lower trading commissions for Islamic account traders. If you seek more favorable commission structures for Islamic accounts, Dukascopy's fee arrangement may not align with your preferences.

Geographic Distribution of Dukascopy Traders

Popularity in

10.05%
IT
Italy
10.02%
TH
Thailand
8.44%
US
United States
7.37%
HU
Hungary
6.99%
DE
Germany
6.57%
NL
Netherlands
6.16%
RU
Russian Federation
5.26%
PL
Poland
5.24%
AR
Argentina
4.92%
CH
Switzerland
38.4%
Others
Others

Video Review of Dukascopy i

Expert Review of Dukascopy

Dukascopy has been providing brokerage services for over 14 years and during that period it has proven its reliability to thousands of clients again and again. Some of the company's priorities are high-quality customer service and providing its clients with the best trading conditions. The Dukascopy broker provides traders with one of the most accurate quotations on the market, fast execution of orders, and high liquidity assets.

The company is one of the safest European brokers that offer favorable conditions for both professional and novice traders. Throughout its history, Dukascopy has received tons of positive feedback. According to its clients, the company's accreditation, trading conditions, and deposit security are all higher than most other brokers. Traders also note the speedy execution of orders and the most accurate quotes, which is important for successful trading.

There are also negative reactions to the company's work. In particular, they suffer from long withdrawals of funds and high trading commissions. Clients are also dissatisfied with the long process of account verification. The reason for this is the high level of security that the company guarantees traders, which is achieved by the complex registration procedure.

With all questions and arising problems, the clients of the company can address a multilingual support service. They are available 24 hours a day, 6 days a week. At any time, except Saturday, the broker's staff is ready to provide traders with qualified assistance and help solve any problems as soon as possible. You can contact the support team by phone, as well as by chat or using the feedback form.

Dukascopy is considered one of the most reliable and secure brokers, as evidenced by the numerous awards and feedback from satisfied clients.

Anton Kharitonov

Anton Kharitonov

Financial expert and analyst at Traders Union

Latest Dukascopy News

22.01.2024
​Dukascopy, specializing in online and mobile trading, banking, and financial services, offers its clients more trading fun with minimal
18.10.2023
​Swiss online bank Dukascopy has announced the launch of its cryptocurrency lending program. This solution will allow its users to unlock the potential
13.10.2023
​The Swiss online bank Dukascopy Bank SA has reported a fraudulent clone of its website at the domain https://www.dukascopys.top/. The company warns its
20.08.2023
Broker Dukascopy has published its interim financial report for the first half of 2023, revealing that its revenues were below CHF 10 million for the first
29.05.2023
Swiss online bank and broker Dukascopy Bank informs its clients about the changes in the offer of trading instruments.On June 5, 2023, at 19:00 UTC, the
12.05.2023
The Swiss broker has informed its users about changes in trading conditions for currency pairs with the Turkish Lira (TRY).Turkey will hold presidential
28.04.2023
Swiss company Dukascopy Bank has reported a sharp increase in net profit in its annual report for fiscal year 2022.The net profit for FY 2022 increased by
26.04.2023
The Swiss brokerage company Dukascopy has announced that its users now have the ability to migrate charts.To use this feature, it is enough to save a chart
24.04.2023
Swiss online bank Dukascopy Bank SA has warned that a new fraudulent clone of its website has appeared on the Internet.The fraudulent website operates

Dynamics of Dukascopy’s popularity among
Traders Union’s traders, according to 2023 data

Logo TU
20,0%
Top 3
10,0%
Top 5
7,0%
Top 10
5,0%
Top 20
1,0%
Top 40
0,5%
Top 100
0,2%
Top 100+
0,05%
Jan.
Feb.
Mar.
Apr.
May.
Jun.
Jul.
Aug.
Sep.
Oct.
Nov.
Dec.

Investment Programs, Available Markets and Products of the Broker

Not only can a client engage in active trading but he can also become an investor by letting someone else trade while he simply collects the profits. To make a passive income through investing, one does not need to have a deep knowledge of the market. An investor can be either a professional who does not have time to trade or a novice who has not yet mastered the principles of Forex. For such clients, Dukascopy offers investment programs.

PAMM accounts

The difference between this and other accounts is that a client does not need to conduct trading. It is enough to open an account and invest. Dukascopy Bank will take care of the rest. These are the particulars of a PAMM account:

  • The minimum deposit is $1,000. Deposits will be set by the company at its discretion, but to start investing, you will need at least $1,000.

  • Reporting. All information on the account and growth of investments is given to clients in real-time.

  • The recommended investment duration is at least one year. Short-term investments are more prone to drawdowns, while long-term investments increase clients' initial capital 87% of the time.

  • Risk minimization. Although the account is managed by the broker, the client has the right to set the permissible level of drawdown. Once the specified level is reached, unprofitable orders will be closed and trading will stop temporarily. Such a feature helps a client to minimize the risks of losses.

Important!

If you are a large investor and plan on investments over $10,000, contact us at vip-invest@tradersunion.com or by the feedback form on our website. Our professional team will take you through all the intricacies of the deal and all the steps from signing up to withdrawal of profits.

Dukascopy’s affiliate program:

The brokerage company offers cooperation to individuals and legal entities, whose activity can contribute to the development of the foreign exchange market. For their cooperation partners receive a financial reward. There are several variants of partnership, such as:

  • Agent program. The task of the partner is to attract new clients to the company. Payment is made only for the clients who have started trading. There are serious requirements for the partner, and a partnership application can be rejected or accepted with additional rules regulating the partnership.

  • Account Management. Besides passive trading services, the company actively offers cooperation to traders who have experience in account management. To become a partner, you need to fill in a special form, which can be found in the section "B2B", "Cooperation with Dukascopy".

  • External service providers. The broker cooperates with partners who provide financial services of high quality and meet certain requirements. The partner's task is to inform its clients about the possibility of cooperation with Dukascopy and to properly provide them with the broker’s services. The partner's product may be trading advisors, indicators, or other robots.

Trading Conditions for Dukascopy Users

Traders choose Dukascopy because of its reputation for providing a secure trading environment. Dukascopy Bank, based in Switzerland, is regulated by the Swiss Financial Market Supervisory Authority (FINMA), ensuring compliance with strict financial standards and client accounts protection up to CHF 100’000.

Dukascopy prides itself on offering competitive trading conditions to its clients. With tight spreads, low commissions, and deep liquidity from multiple liquidity providers, traders can execute trades at competitive prices, enhancing their profitability.

Dukascopy also allows traders to choose from a variety of trading accounts, including Standard, ECN, and Islamic accounts, catering to different trading styles and preferences.

In addition to the popular MT4 Dukascopy offers proprietary trading platform JForex for both desktop and mobile, which enables traders to monitor and trade the markets on-the-go from anywhere. TJForex4 mobile platform provides real-time quotes, order management features, and full account access, ensuring that traders never miss an opportunity. With Dukascopy, you can transfer funds directly from the JForex platform to a multi-currency banking account (MCA) instantly and without any fees. MCA account supports card and crypto payments.

$100

Minimum
deposit

1:200

Leverage

24/6

Support

💻 Trading platform: JForex Trader, MetaTrader 4, SWFX 
📊 Accounts: Demo FX, Live FX
💰 Account currency: USD, CHF, EUR, GBP, AUD, CAD, CZK, DKK, HKD, HUF, ILS, JPY, MXN, NOK, NZD, PLN, RON, CNH, SEK, SGD, TRY, XAU and ZAR
💵 Replenishment / Withdrawal: Wire transfer, MasterCard, Visa, Maestro, Visa Electron, Skrill, Neteller
🚀 Minimum deposit: USD 100 for Dukascopy Europe and USD 1000 for Dukascopy Bank
⚖️ Leverage: From 1:1 to 1:200 on weekdays/ from 1:1 to 1:20 on weekends
💼 PAMM-accounts: No
📈️ Min Order: 0.01 
💱 Spread: From 0.1 pips for EUR/USD
🔧 Instruments: Over 1200 trading instruments on CFD, currency pair, commodities, stocks and cryptocurrency
💹 Margin Call / Stop Out: 100%/200%
🏛 Liquidity provider: Dukascopy Bank SA
📱 Mobile trading: Yes
➕ Affiliate program: Yes
📋 Orders execution: Market execution
⭐ Trading features: Automated trading; Top-tier level of protection of clients; Lightning-fast order execution; Telephone support service is available 24/6.
🎁 Contests and bonuses: Yes
Your capital is at risk. 
75.2% of retail investor accounts lose money when trading CFDs with this provider.

Comparison of Dukascopy with other Brokers

Dukascopy RoboForex Eightcap Exness Gerchik&Co NPBFX
Trading
platform
MobileTrading, WebTrader, JForex, Java MT4, MT5, R MobileTrader, R StocksTrader, R WebTrader MT4, MT5 Exness Trade App (mobile), Exness Terminal (web), MetaTrader5, MetaTrader4 MetaTrader4, MetaTrader5 MT4
Min deposit $100 $10 $100 $10 $100 $10
Leverage From 1:30
to 1:200
From 1:1
to 1:2000
From 1:30
to 1:500
From 1:1
to 1:2000
From 1:1
to 1:100
From 1:1
to 1:1000
Trust management No No No No Yes No
Accrual of % on the balance No No No No No No
Spread From 0.1 points From 0 points From 0 points From 1 point From 0 points From 0.4 points
Level of margin call
/ stop out
100%  /  200% 60%  /  40% 80%  /  50% No  /  60% 100%  /  50% No  /  30%
Execution of orders Market Execution Market Execution, Instant Execution Market Execution Market Execution, Instant Execution Market Execution Instant Execution, Market Execution
No deposit bonus No No No No No No
Cent accounts No Yes No No No No

Broker comparison table of trading instruments

Dukascopy RoboForex Eightcap Exness Gerchik&Co NPBFX
Forex Yes Yes Yes Yes Yes Yes
Metalls Yes Yes Yes Yes Yes Yes
Crypto Yes No Yes Yes Yes Yes
CFD Yes Yes Yes Yes Yes Yes
Indexes Yes Yes Yes Yes Yes Yes
Stock Yes Yes Yes Yes Yes Yes
ETF No Yes No No Yes Yes
Options Yes No No No No No

Dukascopy Commissions & Fees

Information
The experts at the Traders Union inspected Dukascopy to check for both trading and non-trading commissions. Trading commissions mean spreads set by the broker, non-trading commissions mean account funding or withdrawal fees.
Account type Spread (minimum value) Withdrawal commission
Live FX $22.5 No

Also, the values of Dukascopy's fees were compared with the commissions of its competitors. Based on the results of the analysis, all commissions were divided into three levels: high, medium, and low.

Broker Average commission Level
Dukascopy $22.5 High
RoboForex $1 Low
Pocket Option $8.5 Medium
Logo Dukascopy
$22.5
$1
$8.5

Detailed Review of Dukascopy

The company has provided its services as a broker since 2004. During that period, the broker was awarded more than 22 nominations, including "The Best Liquidity Provider", "The Best Forex Bank" and "The Broker of the Year", among many others. The company works every day to improve the quality of customer service and to provide the best trading conditions in the European market.

The broker's activity as a bank and a securities dealer is regulated by the Swiss financial market regulator FINMA. The company is also periodically audited, both externally and internally, for compliance with Swiss laws and regulations.

Dukascopy by the numbers:

  • the minimum spread is 0.1 pip;

  • there are several representative offices around the world including in Japan, Hong Kong, Latvia, and Switzerland;

  • There are 6 days of round-the-clock support service;

  • It has more than 15 years of providing traders with brokerage services;

  • It has 22 awards in the following categories, including: Broker of the Year, Best Liquidity Provider, Best Forex Bank, etc;

  • There are 24 currencies that have been accepted for deposit;

  • 100 thousand Swiss francs is the maximum amount of insurance for clients' funds.

Dukascopy is a reliable broker for European-centric trading

The brokerage company is dedicated to providing traders with European-standard services. Dukascopy offers favorable trading conditions to both newbies and experienced participants of the market and provides them with the same quotes and trading tools.

Its European accreditation is an advantage. The company is regulated by the Swiss authorities, which makes Dukascopy one of the most reliable brokers in Europe. Besides, the clients of the broker can enjoy attractive trading conditions such as tight spreads, high liquidity of assets, permission to use robots for automated trading, and deposit insurance for each client.

As an ECN broker, Dukascopy provides traders with direct access to the interbank market without intermediaries. This provides for a higher speed of order execution and liquidity of assets, which has been repeatedly stated by our clients in their feedback.

To make trading even more comfortable, the broker offers its clients the trading system visualization service. It is a constructor with the help of which every trader can build the most profitable strategy for his trading system. The developers have made the interface of the constructor as simple and intuitive as possible, so even a beginner can build a working strategy.

Dukascopy holds training seminars and webinars, as well as gives clients access to dozens of training videos and more sophisticated analytical materials to improve their skills.

Also, on the broker's website, traders can find a currency calculator, information about spreads, breaking news, and how to use technical indicators.

Advantages:

1

Narrow spreads — from 0.1 pip;

2

A large number of orders of different types, including stop-loss and limit; 

3

ECN liquidity: Forex, Metals, CFDs on indices, stocks, cryptocurrencies, raw materials, and binary options;

4

Lightning-fast order execution;

5

Automated trading: this includes scalping, and hedging, which are allowed;

6

Credit or debit cards are available for deposits;

7

Prices and liquidity are the same for all clients;

8

24 currencies are available for deposit;

9

Telephone support service is available 24 hours a day, 6 days a week, from Sunday to Friday;

10

Training materials for novices who want to improve their skills;

11

Top-tier level of protection of clients' funds because each deposit is insured up to CHF 100 thousand.

How to Start Making Profits — Guide for Traders

To start trading with Dukascopy, you must open an account with Dukascopy. In particular, the Live FX account is only available to traders who have opened a bank account. For demo accounts, a short registration is sufficient. To fund a Live account, the trader has 24 currencies to choose from. The trader can also invest by opening a PAMM account.

Types of accounts:

Account Type
Description
Demo FX
The account is intended for practicing beginners or testing new trading strategies by experienced traders. It is available for the MetaTrader 4 trading platform, JForex, and binary options. Registration of the demo account takes no more than 15 minutes and the account is available for 14 days. These are the types of accounts:
Live FX
This account is for real active trading, available for all trading platforms, and is provided by the broker. The registration process is longer and the client must initially open an account at Dukascopy Bank, and then go through the identification process.
PAMM
This is an investment account that employs passive trading. The client who opened the account entrusts it to an experienced trader for management and receives profit for his trading. The broker manages the relationship between the manager and the account owner by guaranteeing professional reporting, making prompt payments, and comfortable conditions for trading. The account is also available in the demo version.

Traders can trade both on the proprietary platform of the broker (SWFX), on the standard MetaTrader 4 platform, or in the mobile application. Due to the variety of trading platforms, it is not necessary to have a PC and you only need to use a smartphone.

Bonuses Paid by the Broker

The brokerage company offers its clients a variety of bonus programs that help clients save or increase their capital.

The following bonuses are available to all traders:

  • 10% deposit bonus;

  • 20% discount on trading commission if you participate in the discount program;

  • anniversary bonus from the company in the amount of 100% of the client's account;

  • A discount of 100% of the trading commission for inviting a friend to the company.

Investment Education Online

Information

To make traders' work more effective and raise the level of their skills, Dukascopy provides clients with educational and analytical materials. With its help, a trader can deepen his knowledge about the market and improve his trading strategy.

What information is presented in the "Training" section
Information not available on the Dukascopy website
Tutorial videos in English
Trading glossary
Multilingual forum support
Training courses, articles, and other materials for beginners
Webinars in English
 

It's recommended to use a demo account to master the obtained knowledge in practice. Thus, you can study, test different methods and trading styles at the same time, without risking your capital by using a demo account. This training format fits beginners and experienced traders who want to test new trading strategies.

Security (Protection for Investors)

Information

The Dukascopy brokerage is regulated by FINMA, the Swiss financial market regulator. Dukascopy Bank's subsidiaries in Japan and Europe are regulated by JFSA (No.2408) and FCMC, respectively.

Each of the regulators imposes several requirements on the brokerage company, non-compliance leads to revocation of the license. Since 2004, Dukascopy has been closely monitoring compliance with all regulations and rules and is subject to periodic internal and external audits on compliance with Swiss legislation.

In addition, the company provides its clients with deposit insurance up to 100 thousand Swiss francs. Protection of clients is guaranteed by the agreement concluded with the broker on the protection of deposits, which in Switzerland is mandatory for companies providing financial services.

👍 Advantages

  • The presence of regulations governing the relationship between the brokerage company and its clients.
  • Protection of client funds up to CHF 100,000
  • All the information on accreditation and other documents regulating the broker's activity is available on the website.

👎 Disadvantages

  • Part of the documentation is available only in English

Withdrawal Options and Fees

  • Depositing funds to your account and withdrawals from your account are free of charge for the clients of this brokerage company. Dukascopy does not charge extra fees for its services.

  • Withdrawal to a personal account is done via Visa, MasterCard, Maestro, Visa Electron, and wire transfers.

  • Withdrawal requests are promptly processed by the financial department. Funds are credited to the client's card within 24 hours to several days.

  • Withdrawals and deposits to personal accounts are available in the following currencies: USD, CHF, EUR, GBP, AUD, CAD, CZK, DKK, HKD, HUF, ILS, JPY, MXN, NOK, NZD, PLN, RON, CNH, SEK, SGD, TRY, XAU and ZAR.

  • Deposits can only be made from a personally identified customer card. Withdrawal of funds is also possible only to the personal cards of traders. The involvement of third parties in the transfer of funds is prohibited.

  • Transactions are executed only if the client's account and the client's identity are verified.

Customer Support Service

Information

The support team is available 24 hours a day, 7 days a week from Sunday to Friday, inclusive, during which the Dukascopy support team is available to help with problems or answer questions.

👍 Advantages

  • Support 24 hours a day, 6 days a week
  • Prompt responses to customer requests
  • Several options for contacting support, including callback function
  • Qualified support personnel
  • Multi-lingual support service

👎 Disadvantages

  • No contact with support on Saturday

There are several ways to get in touch with the Dukascopy support team:

  • write a message in Live Chat on the website;

  • call the phone number indicated on the website;

  • request a callback;

  • contact the call center;

  • fill out the feedback form on the site; or

  • write a standard letter and send it through the post office.

Contacts

Foundation date 1998
Registration address ICC, Entrance H, Route de Pré-Bois 20, 1215 Geneva 15, Switzerland
Regulation
Official site
Contacts
Your capital is at risk. 
75.2% of retail investor accounts lose money when trading CFDs with this provider.

Review of the Personal Cabinet of Dukascopy

It is a good suggestion to get acquainted with the registration procedure and go on the online excursion to the personal account.

If you do not have a Dukascopy account yet, you should go to the broker's main page and choose the type of account you would like to open:

Registration at the Dukascopy website
Registration at the Dukascopy website
Registration at the Dukascopy website

For registered users, there is a "login" button in the upper right corner.

After you have chosen your account type, click on the appropriate box and the registration form will appear. For different accounts, it is different and requires different levels of verification.

To open a demo account, you will need to enter basic personal information:

Opening a Dukascopy demo account
Opening a Dukascopy demo account

After completing the form, click on "Get a demo account". The login name and password to access any of your selected demo accounts will be sent to you via email.

Confirmation of opening a demo account on the Dukascopy website
Confirmation of opening a demo account on the Dukascopy website

The Live account registration procedure requires more time and data. Thus, the client must follow the procedure to verify his identity. More details about opening a Live (active) account can be found here:

The procedure to open a Live account is lengthy because to start trading the client needs to open an account with Dukascopy Bank, after which the trading on foreign exchange and stock markets will become available to the client.

In his personal account, the trader has access to profile settings, methods of withdrawal of funds, as well as reports, and a journal. All functions related to the trading process and training are located in the main menu.

Disclaimer:

Your capital is at risk.  75.2% of retail investor accounts lose money when trading CFDs with this provider. "CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money."

All information posted on the Traders Union website is based on reliable and objective data. We have combined our 10 years’ experience in the financial sector and the feedback of our customers to provide you with a true picture of the best forex companies in the market. Detailed information about our methodology.
Dukascopy Review Dukascopy Review

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FAQs

Do reviews by traders influence the Dukascopy rating?

Any review can raise or lower the rating of any broker in the general list of brokers. To read reviews about Dukascopy you need to go to the broker's profile.

How to leave a review about Dukascopy on the Traders Union website?

To leave a review about Dukascopy, register on the Traders Union website or you can also leave a review through Facebook.

Is it possible to leave a comment about Dukascopy on a non-Traders Union client?

Anyone can leave feedback about Dukascopy on multiple participating clients; however, Traders Union clients also receive additional payments later for working with any broker listed at the Forex market.

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