Paysend review in 2024

Detailed review of Paysend

Since the Paysend app is not available, limited or replaced with an alternative in some countries, many people think they don’t need to know about the money transfer service. In truth, this year alone Paysend added more than two dozen new transfer “destinations” (for example, in some countries, users could only receive transfers, but now they can also send money). This means that if the service allows users in your country to only accept or only send money, it is likely that the situation will soon change for the better.

Any Paysend review names the fixed fee as a conceptual advantage of the service. TU experts analyzed the service’s conditions in detail and did not discover any pitfalls. This is important not only for the financial aspect. If a company does not hide anything from clients and provides fully client-oriented services, this concept applies to all its services. Reliable app, quick transfers, and quality customer support are the results of an honest and open approach. 

By the way, customer support is also often mentioned in Paysend reviews. It is provided by the Help Center that features detailed instructions for working with the app. The Help Center is translated into English and Russian. There is also a forum, where clients help each other and can ask service representatives for advice. Finally, you can contact support service operators through the app. It is actually the quickest option. The operators provide clear answers and expert advice on all issues.

Paysend in figures:

• 7 million users;

• 170 countries – current coverage;

• $0 – subscription fee;

• EUR 1.5, GBP 1, USD 2 or CAD 3 – fixed fee. 

Many Paysend reviews focus on simple registration. We will describe this process in detail below. Registration is indeed simple and doesn’t take much time. It is an important advantage when a money transfer service is easy and understandable and users have no issues during registration or later on. The money transfer process is also very simple: a client needs to specify the source of the transfer, the amount and recipient details. Conversion and transfer are performed automatically once the client confirms the transaction.

Paysend features:

• transfers inside the country and abroad (170 countries);

• transfers to bank cards and bank accounts;

• transfers to an e-wallet or phone number;

• option to receive the money transfer in cash (including via a delivery service);

• a request for a money transfer can be sent to another user;

• automatic currency conversion at a good rate;

• program with bonuses for invited clients;

• quick customer support in the app.

Paysend offers partnership to large companies. Partnership opens an opportunity to use the service for corporate payments under loyal conditions. The offer is valid for companies registered anywhere in the world. Companies are not required to meet certain criteria to enter into a partnership; the agreements are negotiated individually.

Benefits of Paysend money transfer service:

• To become a client of the service, you need to install the Paysend app and spend literally a couple of minutes to register. In-depth verification is not required.

• All basic payment methods are available: money can be sent from a card, account, e-wallet, phone number, and received using the same methods or even have the transfer delivered in cash to your home.

• At the moment, transfers between 170 countries are available, although in some countries you can only send money and in others – only receive (check the website for details).

• The app is simple and easy-to-understand; there are no secondary features that can distract and clutter working space.

• The Invite a Friend program provides bonuses for clients who registered using your referral code.

• Conversion during transfers is automatic (if required). The service uses the exchange rate that is close to the current market rate.

• There is only one account type with no additional features. There is  a fixed fee for all transfers, regardless of the amount, currency and the location of the recipient.

Full Paysend review shows that the money transfer service has many advantages. There are naturally some disadvantages, but they are mostly subjective. Throughout its entire operation, the company has been improving its work and expanding its presence.

Types of accounts in the Paysend payment system

A new user receives access to full features of the international money transfer service right away. There is no need to compare accounts to decide which one is the best or what features to use. A single account with transparent conditions is a clear advantage that attracts many clients.

Banking features

Banking features basically mean modern banking services, for example, transfers inside the country and abroad, loans and micro loans, investment instruments, savings accounts, automated analytics and reporting. Paysend only offers money transfers. Accordingly, the service cannot be considered a bank or a neobank. You have to seek other platforms for savings, investing and other financial opportunities.

Social programs of Paysend

Very few international money transfer services implement environmental or social programs. Launch of such programs or participation in them do not determine the quality of service. However, there are companies that are socially active or involved in charity, although their conditions leave a lot to be desired. Therefore, despite the fact that Paysend never launched any social programs, you shouldn’t treat this service with prejudice. What’s more important is that Paysend quickly transfers money at a low fee.

How to open an account at Paysend

The registration process on Paysend does not take much time. It is technically simple. Nonetheless, there are several nuances that need to be considered not to waste time. Below is a step-by-step guide on how to register on Paysend.

• Step 1. Go to the official website of the Paysend money transfer service. Scroll down to the bottom. In the bottom left corner choose your language. Then return to the top of the homepage and click the Sign Up button in the top right corner. 

• Step 2. Type in your mobile phone number and click Continue. In the next window provide your first name, last name and date of birth. 

• Step 3. Next you need to type in your city, residential address and postcode. You need to provide your residential address in your registration country, not an actual address. This legal information is required for the service to provide you services on legal grounds. Third parties cannot access your personal information. After you fill out mandatory fields, click the Continue button.

• Step 4. Specify your email (the one you regularly use). Notifications and letters from customer support will be sent to it. Click Continue and then enter the 4-digit code from the text message sent to your mobile phone. Note that by entering the code you agree to the terms of use (you can read the document by following the link under the code). If you didn’t receive the code, you can request for it to be resent.

• Step 5. Now, the registration is complete. To gain access to your user account, click Log In. You can send money through a user account, but it is much easier to do it via the app. Note that you can change registration information (for example your phone number or email) by contacting customer support.

• Step 6. Once again go to the website and scroll down to the Get the Paysend app Today! section. You will see links to digital app stores. Choose the one you need: App Store or Google Play, click on the link and follow the instructions on the screen. You can also download the app on your smartphone. Just type in Paysend in the search bar.

Technical support

The company does not have a call center. Clients can communicate with customer support by email or in the app. The app is better, as the responses are quicker and you can contact the support at any time. There is a Help Center on the website, which is available in most languages. The Help section features answers to frequently asked questions with detailed explanations. Also a lot of useful information is available on the forum, which can be accessed through the Help Center on the website.