ING Direct Review 2024

4.46/10
TU Overall Score
The purpose of creating the TU Overall Score is to make the search for secure and reliable brokerage companies easier for the visitors of our website. We believe that it is a very important mission as, unfortunately, not every company in the financial industry is worthy of trust.

According to our idea, the TU Overall Score indicator should answer the biggest question of all: “Can I trust this broker with my money?”. The scores range within 0.01 – 9.99 (the higher the indicator the more trust the broker has). More details
Minimum deposit:
  • €1
Trading platform:
  • Proprietary terminal
Regulation:
  • ECB (European Central Bank)
Foundation date:
  • 1997
Updated:
4.46/10
TU Overall Score
The purpose of creating the TU Overall Score is to make the search for secure and reliable brokerage companies easier for the visitors of our website. We believe that it is a very important mission as, unfortunately, not every company in the financial industry is worthy of trust.

According to our idea, the TU Overall Score indicator should answer the biggest question of all: “Can I trust this broker with my money?”. The scores range within 0.01 – 9.99 (the higher the indicator the more trust the broker has). More details
Minimum deposit:
  • €1
Trading platform:
  • Proprietary terminal
Regulation:
  • ECB (European Central Bank)
Foundation date:
  • 1997
flag
ING Direct isn't available in United States
Check out the best Forex brokers

Our Evaluation of ING Direct

4.46/10
TU Overall Score
The purpose of creating the TU Overall Score is to make the search for secure and reliable brokerage companies easier for the visitors of our website. We believe that it is a very important mission as, unfortunately, not every company in the financial industry is worthy of trust.

According to our idea, the TU Overall Score indicator should answer the biggest question of all: “Can I trust this broker with my money?”. The scores range within 0.01 – 9.99 (the higher the indicator the more trust the broker has). More details
Traders Union icon

ING Direct is a broker with higher-than-average risk and the TU Overall Score of 4.46 out of 10. Having reviewed trading opportunities offered by the company and reviews posted by ING Direct clients on our website, Traders Union expert Anton Kharitonov recommends users to consider a more reliable broker with better conditions, as, according to reviews, many clients of this broker are not satisfied with the company’s work.

ING Direct is a good option for investors or large companies with accounts abroad. It is suitable for experienced traders with sufficient capital to trade in volume in the securities market.

Brief Look at ING Direct

The ING Direct broker is a large international financial corporation headquartered in Amsterdam. It provides services in the banking sector, as well as to legal entities and corporate clients throughout Europe. America’s Fortune magazine ranked ING among the Top 20 largest global brokers. The main aspect of ING Direct's brokerage activity is trading in stock markets where clients can work independently or through investment funds.

Advantages of trading with ING Direct:
  • High reputation and reliability of a large international bank.
  • Availability of full-fledged training with the ability to use imitation of portfolio management on the stock exchange.
  • No commission for storage, withdrawal of funds, replenishment, and maintenance of trading accounts.
Disadvantages of ING Direct:
  • Lack of opportunity to work in the Forex market.
  • Limited range of trading instruments.
  • Complies with the legal framework of the Eurozone.
  • Complex procedure for opening an account to enter the stock exchange.
  • Platform is in the French language only.

TU Expert Advice

Anton Kharitonov

Financial expert and analyst at Traders Union

The ING Direct brokerage is primarily a bank, therefore it is focused on a specific type of activity. The brokerage service here is rather an additional service that has been actively developing lately. To attract new customers, the company does not charge a commission for opening and maintaining accounts. But the set of available tools for active trading is limited, and the broker's clients do not have the opportunity to work in the Forex market.

Traders have access to free training articles and videos in specially designated sections, a blog, and a forum where you can communicate with other users. Real-time quotes are available only to the company's clients with active exchange accounts. This broker has no minimum initial deposit requirements. Indeed, the whole process of registering a trading account boils down to opening a regular bank account. After replenishing it, the money can be transferred to a trading account, from which work will be carried out in the chosen direction.

An important advantage is the availability of a coaching and training system, within which you can manage a virtual investment portfolio for free. The site has a section with news and analytics that is available even to unregistered users.

ING Direct Summary

💻 Trading platform: ING Direct proprietary terminal
📊 Accounts: Standard, investment (REA, REA-PME)
💰 Account currency: EUR
💵 Replenishment / Withdrawal: Bank transfer, Visa, Mastercard, Visa Electron
🚀 Minimum deposit: From €0
⚖️ Leverage: Up to 1:5
💼 PAMM-accounts: Yes
📈️ Min Order: No data
💱 Spread: No
🔧 Instruments: Stocks, bonds, warrants, trackers, options, OTC securities
💹 Margin Call / Stop Out: No data
🏛 Liquidity provider: No data
📱 Mobile trading: Yes
➕ Affiliate program: No
📋 Orders execution: Market 
⭐ Trading features: Trading is carried out without installing additional software
🎁 Contests and bonuses: Compensation of up to €2,000 for expenses when switching to ING from another broker; Traders Union bonuses

The ING Direct intermediary offers its clients two types of accounts: standard, for traders; and investment, for working with mutual funds through management companies. To interact with financial instruments, a special ING-online portal is used, which makes it possible to track quotes and charts with indicators, and also provides a demo account to test your theories and trading knowledge, plus, the latest news in real-time. For registered clients, the demo account is available with virtual clones that simulate real market conditions.

ING Direct Key Parameters Evaluation

User Satisfaction

Score:
6.3/10

Share your experience

  • Best
  • Last
  • Oldest
Avatar
Avatar
SaturasCox
1 year ago

The manager all the time demands something from me, then he needs to replenish his account, then I can’t do something on my own and do as he says, imposes his opinion. He withdrew the money that was on the account and left them. Didn't like ING Direct.

Avatar
Avatar
zas013
2 years ago

I do not recommend ING Direct broker. They position themselves as a bank broker. At the same time, they also lure customers into their bank, promising benefits. But neither the bank itself, nor the ING Direct broker give good conditions. Very poor service.

Avatar
Avatar
otinokeil
2 years ago

They leaked me a deposit at the wrong rates, which they had. I wrote to online support, no one answers. Shameful kitchen, not a broker.

Avatar
Avatar
balunakuta
3 years ago

Over the last 10 years, since I've been trading, I've cooperated with various brokers. I chose ING Direct because it has a good reputation and is regulated. Initially, I used ING Direct banking products (by the way, there are good interest rates on deposits), and I've been using their broker services since January 2021. The asset portfolio in this company is small, there's only access to the stock market, the organization doesn't work with Forex. But I'm happy to trade only securities. The risks are lower than when you work with CFDs or cryptocurrencies, but the results are pretty good. Last month, I made 10,000 euros with ING Direct.

Au cours des 10 dernières années, depuis que je fais du trading, j’ai coopéré avec différents brokers. J’ai choisi ING Direct, car cette société a une bonne réputation et elle est réglementée. Au départ, j’utilisais les produits bancaires d’ING Direct (au fait, il y a de bons taux d’intérêt sur les dépôts).
J’utilise leurs services de broker depuis janvier 2021. Le portefeuille d’actifs dans cette société est petit, il n’y a qu’un accès au marché boursier, l’organisation ne travaille pas avec le Forex. Mais je suis satisfait de ne négocier que des valeurs mobilières. Les risques sont moindres que lorsque vous travaillez avec les CFD ou les cryptomonnaies, mais les résultats sont plutôt bons. Le mois dernier, j’ai gagné 10 000 euros avec ING Direct.

Avatar
Avatar
Tanveers
3 years ago

I came to the ING Direct platform from another broker and received 150 euros to cover costs. I think this is a noble gesture on the part of a European broker who wants to expand its customer base. Among the broker's proposals I really liked the portfolio with transfer of rights under the management of ING Luxemburg SA, where 30% is invested in equities and 70% in bonds. Risks are minimal and profitability is almost twice that of bank deposits.

Je suis venu à la plateforme d’ING Direct d’un autre courtier et j’ai reçu 150 euros pour couvrir les frais. Je pense que c’est un geste noble de la part d’un broker européen qui souhaite élargir sa clientèle. Ici, on ne fait pas de vaines promesses, comme certains magasins de seaux.

Parmi les propositions du broker j’ai beaucoup aimé le portefeuille avec transfert de droits sous la direction d’ING Luxemburg SA, où 30 % sont investis en actions et 70 % en obligations. Les risques sont minimaux et la rentabilité est presque 2 fois supérieure à celle des dépôts bancaires.

Avatar
Avatar
chavadavaju
3 years ago

ING Direct is a great broker for stock market trading. Despite the fact that this company focuses more on providing banking services and that brokerage services are complementary services, the conditions for trading stocks are really good. A good friend of mine has been on the platform for several months. He says that in the beginning, the broker's training helped a lot, the presentation of the material was high quality and sensible. There is no minimum entry fee, so you can start with any amount. I myself tried working with ING Direct, but this broker is not for me. I'm used to Forex trading, but here, unfortunately, there's no such possibility... I had to look for another broker.

ING Direct est un broker super pour le trading sur les marchés boursiers. Malgré le fait que cette société se concentre davantage sur la fourniture de services bancaires et que les services de courtage sont des services complémentaires, les conditions de trading des titres sont vraiment bonnes. Un de mes bons amis est sur la plateforme depuis plusieurs mois. Il dit qu’au début, la formation du broker a beaucoup aidé, la présentation du matériel était de haute qualité et sensée. Il n’y a pas de frais d’entrée minimum, vous pouvez donc commencer par n’importe quel montant.
J’ai moi-même essayé de travailler avec ING Direct, mais ce broker n’est pas pour moi. Je me suis habitué au trading sur le Forex, mais ici, malheureusement, il n’y a pas une telle possibilité… J’ai dû chercher un autre broker.

Avatar
Avatar
Thilini
3 years ago

The conditions at ING Direct are quite good. Unlike many other brokers, it has minimal trading fees and a completely transparent policy. What's more, I liked the fact that they have a number of useful services for analysis, virtual imitation of stock trading, communication with other customers and experts.

Les conditions chez ING Direct sont assez bonnes. Contrairement à de nombreux autres brokers, il a des frais de trading minimaux et une politique complètement transparente. De plus, j’ai aimé le fait qu’ils disposent de nombreux services utiles pour l’analyse, l’imitation virtuelle du trading d’actions, la communication avec d’autres clients et experts.

Score:
6.21/10

Trading Account Opening

To start working with ING Direct, you need to register and open an account. Follow this procedure step by step:

1

First, you need to open a bank account with ING Direct. After that, the client gets access to trading on the stock exchange and investing. The account number will be the login to the personal account. It is also possible to switch to ING from another broker on preferential terms. In this case, a current account is opened and an application for the transfer of assets is made. Next, you must provide a statement of the costs associated with the transfer, and the amount of the transferred funds must exceed €1,000.

ING Direct Review — Open an ING bank account
ING Direct Review — Open an ING bank account
ING Direct Review — Open an ING bank account
2

Next, enter your personal account and fill out the form, indicating the registration number of the client's account and the date of its opening. In the personal account, a new user can open an account by choosing from the offered options to trade on the stock exchange.

3

ING Direct's personal account contains:

1. Charts and stock quotes:
ING Direct Review — Charts and stock quotes
ING Direct Review — Charts and stock quotes
2. A fictitious portfolio is a virtual clone that 100% reflects the movement of assets on a real exchange:
ING Direct Review — Fictitious portfolio
ING Direct Review — Fictitious portfolio
1. Charts and stock quotes:
ING Direct Review — Charts and stock quotes
ING Direct Review — Charts and stock quotes
2. A fictitious portfolio is a virtual clone that 100% reflects the movement of assets on a real exchange:
ING Direct Review — Fictitious portfolio
ING Direct Review — Fictitious portfolio

Also in the personal account, the trader will find:

  • Information about the state of the account.

  • A window for connecting system notifications about the results of ongoing operations.

  • Search by instrument name.

  • A button to switch between different accounts.

  • Technical and fundamental analyses.

  • The whole range of financial instruments offered by the bank.

  • Company-specific stock favorites that you can customize based on your own investment priorities

Score:
7.1/10

Regulation and safety

Information

The ING Direct broker is regulated following the Sapin II Act (a single regulation for brokerage in Europe) and the EU data protection regulation (2016/679).

The broker is registered with the Amsterdam Chamber of Commerce (No. 33031431) and the Paris Trade Register (No. 791 866 890).

Advantages

  • Client funds are held in bank accounts, separate from the broker's equity capital
  • The company guarantees the safety of clients' funds and the safety of trades
  • An independent arbitrator is involved to resolve disputes

Disadvantages

  • The need to comply with all terms of transactions
  • Certain specificity of the European Union legislation concerning trades with financial assets and taxation
  • Confidentiality may be breached under traders' contracts if required to verify compliance with the law
Score:
7.57/10

Commissions and fees

Information
The experts at the Traders Union inspected ING Direct's trading conditions for explicit and implicit fees. Commissions for depositing and withdrawing funds, as well as for servicing traders' accounts are not charged. There are some paid options, but they relate to the expansion of the way you receive notifications and the frequency of reporting. The brokerage fee varies from 0.1 to 0.6% of the total trade amount and applies only to orders for the purchase and sale of securities.
Account type Spread (minimum value) Withdrawal commission
Accounts for trading on stock exchanges From €1.5 No
Several types of investment accounts such as REA and REA-PME % established by the management company of a specific fund No

Swaps are not charged for the transfer of open positions in securities to the next day.
Below there is a comparative table of broker commissions. The information is provided for review only.

Broker Average commission Level
$1.5
Medium
$1
Low
$8.5
High
Score:
5.62/10

Account types

The company offers two types of accounts: regular, which is for active trading on the stock exchange, and investment.

Account types:

Account Type
Description
Securities account
there are no additional commissions, except for the brokerage fee from the turnover of transactions.
REA and REA
PME are investment accounts with different levels of risk and return for working with funds.

To create any of the mentioned types of accounts, you must open a current bank account with ING.

The ING Direct broker is one of the oldest European companies that offers its clients transparent settlement terms and minimal commission costs. It’s well-suited for medium-term work with small leverage, that is, as a classic platform for trading securities.

Score:
5.19/10

Deposit and Withdrawal

  • The broker does not charge fees for withdrawals.

  • Withdrawal applications can be submitted on weekdays from 9:00 to 17:00 Paris time.

  • The settlement currency is the euro. There is no automatic conversion to the currency of the client's country.

  • A trader's money is transferred from the stock exchange to his ING bank account.

  • For investment programs, there are two options for withdrawing funds from the fund: after a year or at the end of the standard three-year period.

Score:
5.25/10

Investment Options

For investors, ING Direct offers several programs to choose from such as PEA and PEA-PME accounts. A prefabricated version of the "turnkey" portfolio formation is available under the client's priorities. The company also offers to invest in 42 global funds. They are divided by genre such as bonds (mixed: French/European/international), some even specialized with assets of a specific market segment (e.g., shares of companies dealing with biotechnology or rental real estate).

Prefabricated portfolios from ING Direct

The ING Direct broker offers several options for turnkey investment solutions. To maintain a balance of risk with profit potential, you can invest in a portfolio that embraces "12 principles", in which French and other foreign funds are divided into groups depending on the type of core assets. Also, investors have the opportunity to form a portfolio with the transfer of three types of ING Luxemburg SA under the management that is:

  • focused on minimizing risks: 70% of the portfolio is in bonds and 30% is in stocks. The expected return is up to 10.56% over three years;

  • balanced: The portfolio is 50% equities and 50% treasury securities. The potential by the end of the three years is about 15.38%;

  • high-risk: It consists of 70% of stocks and 30% of bonds. Investors are offered up to 19.91% profit over 36 months.

This broker has divided the funds available for investment into separate categories by specialization and has identified three main options. This approach makes it easier for the company's clients to find assets. In addition, before investing, there is an opportunity to get free consultations from specialists with many years of experience in trading on the stock market.

Important!

If you are a large investor and plan on investments over $10,000, contact us at vip-invest@tradersunion.com or by the feedback form on our website. Our professional team will take you through all the intricacies of the deal and all the steps from signing up to withdrawal of profits.

ING Direct’s affiliate program

At the moment, the broker does not have affiliate programs.

Score:
6.78/10

Customer support

Information

The support service is available online as part of the bank's internet cafe service, which is open from 9:00 to 19:00 on weekdays and until 17:00 on Saturday. You can contact specialists by phone from Monday to Friday from 9:00 to 21:00 and until 18:00 on Saturday.

Advantages

  • Internet cafe and forum
  • Priority calls from persons with special needs

Disadvantages

  • Support language - French only
  • No 24/7 support chat

Contact with the bank's customer support is possible using:

  • its internet cafe;

  • the forum;

  • via email request;

  • a letter sent to the legal address of one of the bank's representative offices;

  • a call to the phone numbers indicated on the website during the working hours of specialists.

You can contact ING Direct representatives from the bank's website and your personal account.

Contacts

Foundation date 1997
Registration address 40 Avenue des Terroirs de France, Immeuble Lumière Paris, 75 616 France
Regulation ECB (European Central Bank)
Official site https://www.ingwb.com/fr/
Contacts
01 57 22 54 00
Score:
4.45/10

Education

Information

To teach the basics of trading and investing, ING Direct offers a coaching system that includes a financial literacy test, advice from members of the thematic community, and a blog with analytical articles and videos. All training services offered are free of charge.

Information available in the Education section
Information not available on the ING Direct website
Analytical articles and videos
Forex terminology
Virtual portfolio investment modeling
Fundamentals of trading currency pairs and cryptocurrencies
 
Analysis of trading strategies

There are no demo accounts in the usual sense, but there is an alternative: registered clients can test their knowledge and gain practical trading experience by working with a virtual clone of real financial markets. As a tool, a portfolio of securities is used, which the novice investor forms himself, but relies on the advice of the company's analysts.

Comparison of ING Direct with other Brokers

ING Direct RoboForex Pocket Option Exness FreshForex FxGlory
Trading
platform
Proprietary terminal MT4, MT5, R MobileTrader, R StocksTrader, R WebTrader Pocket Option, MT5, MT4 Exness Trade App (mobile), Exness Terminal (web), MetaTrader5, MetaTrader4 MT4, MobileTrading MT4, MobileTrading, MT5
Min deposit $1 $10 $5 $10 No $1
Leverage From 1:1
to 1:5
From 1:1
to 1:2000
From 1:1
to 1:1000
From 1:1
to 1:2000
From 1:1
to 1:2000
From 1:1
to 1:3000
Trust management No No No No No No
Accrual of % on the balance No No No No No 8.00%
Spread From 0 points From 0 points From 1.2 point From 1 point From 0 points From 2 points
Level of margin call
/ stop out
1%  /  1% 60%  /  40% 30%  /  50% No  /  60% 40%  /  20% 20%  /  10%
Execution of orders Market Execution Market Execution, Instant Execution Market Execution Market Execution, Instant Execution Market Execution, Instant Execution Instant Execution, Market Execution
No deposit bonus No No No No $30 No
Cent accounts No Yes No No Yes No

Detailed Review of ING Direct

ING Direct offers its clients two types of accounts. The first type is intended for trading and allows you to make transactions with securities of the stock market. The second option is designed to place free capital in funds. For the convenience of searching, investors are offered a wide choice with division into categories based on the composition of assets. In addition, when switching to ING from another platform, the new client is compensated for the costs associated with switching brokers for up to €2,000.

ING Direct by the numbers:

  • It has offices in more than 40 countries.

  • And more than 38 million active clients.

  • The company employs 620 people.

  • 100 staff work in customer support.

ING Direct is a stockbroker with a wide range of trading assets

The ING Direct brokerage is a reliable European bank with a long history and a full-fledged brokerage company. It is focused on medium-term investments (up to 3 years), but it also offers favorable conditions for active traders. Its uniqueness lies in the scale of its work: as one of the 20 largest corporations in the world, the company can afford not to charge commissions for the greater number of offered tools and ongoing customer service. Instruments available for trading are stocks, bonds (companies and government), warrants, trackers, options, and over-the-counter securities. Traders make trades through a PC browser or mobile device. Clients can open several accounts at once for operations with securities.

There are no fees for depositing or withdrawing funds from accounts, or for maintaining an account, keeping money, etc. There is only a brokerage fee which, on average, is 0.35% of the turnover amount and commissions to manage funds, the amount of which depends on the conditions of a particular fund.

Useful services of the ING Direct broker:

  • Analytics - Expert articles and thematic videos.

  • Section with current news of world politics and economics.

  • Forum for communication with company representatives and other clients of the broker.

  • Service for virtual imitation of exchange trading with a portfolio of securities.

  • Technical analysis and charts for traders.

  • Section with expert opinions.

  • Morningstar© service for analysis and assessment of the potential of investment funds.

Morningstar© search filters based on selected fund criteria.

Advantages:

1

High reliability and long-term stable work in the financial sector.

2

Transparency of settlements with clients regarding minimal fees and commissions, and all information about fee sizes is freely available on the website.

3

The ability to compensate for the costs associated with the transition to ING from other brokers.

4

Offices located in many countries.

5

The minimum deposit for traders and investors is from €0.

6

A structured system for selecting a fund and a management company for investments.

There are no restrictions for traders in choosing a strategy and tactics for work and leverage up to 1:5 is available.

Articles that may help you
How To Trade EUR/USD In Forex?
7 Best Profit-Taking Strategies In Trading
Top 25 Trading Books for Novice Traders
Daily Forex Trading Signals for 2024 (Charts)
How To Make $100 A Day In Trading? Is It Possible?
Free Brent/USD Technical Analysis, Brent Price Forecast
EURUSD News, Free Price Forecasts And Daily Analysis - TU
Imbalance Trading Explained: Top Tips From Volume Traders
How are Ticks Calculated in Trading?
Check out our reviews of other companies as well

Team that worked on the article