Kraken secures multiple wins at Customer Centricity World Series Competition
The exchange secured wins in multiple categories
Kraken, one of the world’s leading cryptocurrency exchanges, emerged victorious at the 2024 Customer Centricity World Series (CCWS) competition.
The exchange secured wins in multiple categories, reaffirming its dedication to client satisfaction and innovation in customer experience.
Recognized for excellence in customer Experience
The CCWS, a prestigious global event celebrating organizations excelling in customer service and engagement, honored Kraken for its commitment to delivering a superior user experience. Kraken’s innovative approach to client support, paired with its user-centric platform design, earned accolades in categories such as “Best Use of AI in CX Europe category” and “Employee Experience Strategy Europe category.”
Ashley Speller, Vice President of Kraken emphasized the company's ongoing mission to empower customers with reliable and innovative solutions. “We are thrilled to be recognized once again for our dedication to providing an exceptional customer experience,” said Ashley Speller.
Highlights of Kraken's winning approach
Kraken’s achievements stem from strategic enhancements to its customer support systems. Notable features include a 24/7 live chat service, multilingual support for global users, and robust security measures to protect client assets. Additionally, the platform's user-friendly interface and educational resources have made it a favorite among both new and seasoned traders.
The competition saw participation from industry leaders across sectors, making Kraken’s wins particularly significant. The company’s ability to stand out highlights its leadership in merging financial technology with customer satisfaction.
As Kraken continues to enhance its services, its focus remains on adapting to evolving customer needs. With plans to further integrate AI-driven customer support tools and expand its product offerings, the company aims to set new standards for excellence in the cryptocurrency space.
In addition, we reported that Kraken launches trading for Quantoz stablecoins EURQ and USDQ.
