Item: eCollect.Com.Au Pty Ltd
Rating: 2.5
Author: Oleg Tkachenko

We evaluate eCollect.Com.Au Pty Ltd based on key metrics such as domain stability, user reviews, customer loyalty, popularity and web mentions. Our analysis provides a snapshot of how eCollect.Com.Au Pty Ltd is performing, helping you understand whether it’s building trust, maintaining customer loyalty, or facing challenges.

eCollect.Com.Au Pty Ltd Trust Tracker
Overall Trust Index The Overall Trust Index is based on multiple factors, including the following individual metrics: Domain Stability Score (measuring domain age and reliability), User Reviews Score (aggregating positive and negative feedback from trusted sources like Trustpilot), Customer Loyalty Index (reflecting customer retention and satisfaction), Popularity Score (tracking online searches and mentions), and the Web Mention Index (analyzing the number of referring domains and online references). Each score is evaluated on a 5-point scale. Learn the assessment criteria in details	2.5/5
User Reviews Score This score is derived specifically from verified user ratings on Trustpilot, offering insight into customer satisfaction.	4.2/5
Customer Loyalty Index This index reflects the level of customer loyalty to a company based on the ratio of positive to negative reviews, while also factoring in the company’s responses to negative feedback. This parameter helps evaluate how satisfied customers are with the company's products or services.	0.4/5
Popularity Score The popularity score is based on website traffic, user engagement statistics, compared to previous periods to evaluate growth or decline. The data was obtained using Similarweb, a comprehensive SEO platform that provides insights into website performance, keyword analysis, and competitive research	3.6/5
Web Mention Index This index measures how frequently a company or its website is mentioned across external sites, typically through referring domains. This index reflects the online visibility and reputation of the company, indicating how often it is cited or discussed in various digital platforms.	0.7/5
Domain Stability Score This score assesses the reliability and consistency of a domain over time, typically based on factors such as the age of the domain, the frequency of ownership changes, and any periods of downtime or suspension. A high score indicates that the domain has been stable, with consistent operation and ownership, which can suggest trustworthiness and longevity in the digital space.	N/A

Top 5 Countries Where eCollect.Com.Au Pty Ltd is Popular

Data Currently Unavailable

At present, we lack sufficient data to analyze this company’s website traffic distribution across the top five countries. This may be due to limited web traffic, restricted access to geographic data, or low engagement in international markets. Our analytics team will continue monitoring, and any new data will be promptly added to provide an updated view of the company's market presence.

What are eCollect.Com.Au Pty Ltd Reviews?

User Reviews Score

4.2 /5

According to Trustpilot data

, users have left 65 reviews about the company. The most recent review was posted on 1 July 2025, and the overall Trustpilot rating for eCollect.Com.Au Pty Ltd is 4.2.

4.2 /5 rate of 65 reviews
5-star	64.62%
4-star	15.38%
3-star	1.54%
2-star	0%
1-star	18.46%

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Customer Loyalty and Perception of eCollect.Com.Au Pty Ltd

Customer Loyalty Index

0.4 /5

The trust and satisfaction index for eCollect.Com.Au Pty Ltd is derived from the ratio of positive to negative reviews, offering a clear measure of customer loyalty and overall sentiment. Built on data from Trustpilot, a globally recognized platform for consumer feedback, this index provides valuable insight into how the brand is perceived by its customers. A high ratio of positive reviews signals strong loyalty, while a prevalence of negative feedback highlights areas for improvement in the customer experience.

How Does eCollect.Com.Au Pty Ltd Show Up in Online Feedback?

Negative reviews about eCollect.Com.Au Pty Ltd are present but not overwhelming, indicating isolated incidents rather than systemic issues. However, it’s important to examine their content carefully to determine how relevant these concerns might be to you. When reviewing feedback, consider both the overall sentiment and specific details to make a well-informed decision about engaging with the company.

eCollect.Com.Au Pty Ltd responds to only 40% of negative reviews, suggesting a selective approach to customer feedback and potentially a lack of strong focus on improving its services. This could raise concerns about the company’s dedication to addressing customer issues effectively.

What’s behind the strong criticism of eCollect.Com.Au Pty Ltd?

13 users have shared their negative experiences, highlighting various concerns about eCollect.Com.Au Pty Ltd.

Top 5 common reasons why customers are dissatisfied with service-oriented companies:

Unresponsive support	Long wait times or unresolved inquiries.
Hidden fees or terms	Important details become clear only after a commitment is made.
Privacy or security concerns	Uncertainty about how personal data is managed.
Delays in Service Fulfilment	Processing of requests, claims, or tasks takes longer than expected.
Technical or Operational Issues	System errors, malfunctions, or unclear processes.

Despite these issues, 52 users have left positive feedback, praising aspects they appreciate.

Are eCollect.Com.Au Pty Ltd's services gaining or losing popularity?

Popularity Score

3.6 /5

Understanding whether a company's services are gaining or losing popularity is crucial for assessing its current standing and growth potential. We compared the website traffic data for eCollect.Com.Au Pty Ltd from the last month and a year ago to analyze trends.

According to Similarweb data for May 2025, the website recorded 10,584 visits last month, providing insights into its current online presence and traffic dynamics.

Dynamics of site visits over the past 12 months

Over the past year, website traffic has risen significantly by 24.65% , reflecting a strong upward trend in the popularity of eCollect.Com.Au Pty Ltd's services. This notable growth may be driven by enhanced service quality, successful marketing efforts, or positive customer feedback. eCollect.Com.Au Pty Ltd appears to be gaining traction in the market, and maintaining this focus could result in continued success.

Disclaimer:

Website traffic is an additional source of information for evaluating a company's popularity, but it should not be solely relied upon, as other factors may also influence these metrics.

eCollect.Com.Au Pty Ltd’s Recognition and Trust in the Digital Space

Web Mention Index

0.7 /5

Backlinks (links from other websites) show how well-known and trusted a company is online. However, the quality of these links is more significant than the quantity. The more high-quality sites link to eCollect.Com.Au Pty Ltd’s website, the higher its credibility in the eyes of customers and partners. This can indicate that the company is recognized as reliable and popular in its industry.

In our analysis, we filter out low-quality sites and focus exclusively on backlinks from trusted, authoritative sources. We have tracked the number of these high-quality sites linking to https://ecollect.com.au and monitored changes over the past month. This metric is crucial for assessing how widely the brand is recognized and how much trust it holds in the digital space.

The domain https://ecollect.com.au has 131 referring domains.

*Referring domains data sourced from Serpstat

The average number of referring domains in the ‘Financial Companies’ category is 796

. eCollect.Com.Au Pty Ltd’s backlink profile is well below the industry standard, indicating very low online visibility and authority. This is a red flag for any business that relies on digital credibility. A weak backlink profile like this suggests the company may lack trustworthiness and recognition, making it harder for potential customers or partners to view it as reliable.

Note:

A company with such a low backlink profile may struggle to build trust with its audience and could be seen as less reliable in comparison to competitors.

Recognition and Trust
in the Digital Space (%)

*Trust level based on unique referring domains

Is the eCollect.Com.Au Pty Ltd Website Reliable and Stable?

Domain Stability Score

0 /5

Data on the age and stability of eCollect.Com.Au Pty Ltd's domain is currently unavailable. As a result, we cannot assign a score for this parameter according to our methodology, and its contribution to the overall rating is currently absent.

Does the age of eCollect.Com.Au Pty Ltd domain guarantee reliability?

A domain’s age can suggest stability, but it is not a guarantee of reliability or trustworthiness. While older domains may reflect a longer presence, it’s important to also consider factors such as customer reviews, reputation, and overall service quality when evaluating a company.

Comparison of eCollect.Com.Au Pty Ltd with Organic Competitors

An analysis of the eCollect.Com.Au Pty Ltd website and its competitors, conducted using Ahrefs, provides a clear insight into the leading companies in the market.

The analysis focuses on three core metrics, which provide a clear picture of how well eCollect.Com.Au Pty Ltd competes in its niche, highlight growth opportunities, and outline actionable steps to strengthen its market position.

	Traffic Monthly traffic indicates the website’s popularity among users.	Monthly traffic changes Traffic changes over the past month reveal growth or decline in interest.
ecollect.com.au	7565	-2412
macquariecollections.com.au	1193	35
localrecoveries.com.au	1985	-447
ccsgcollect.com.au	3844	-64

What Does eCollect.Com.Au Pty Ltd Offer?

eCollect operates as a debt collection agency in Australia and New Zealand. They offer a 'No Collection No Fee' policy without imposing monthly minimum debt amounts or upfront fees. They provide debt appraisals in three steps without any obligation. Their team has over two decades of combined debt collection experience to handle various types of debts, including personal and commercial debts. They emphasize ethical and transparent services, incorporating technology for efficient debt recovery. Clients are charged based on performance, with no commission if no recovery is made. eCollect specializes in professional debt collection and business debt recovery services. They have offices in Melbourne, Sydney, Brisbane, and Auckland, serving small, medium, and large businesses as well as individuals. They have a track record of recovering challenging debts and many clients have returned for their services. To get a debt appraisal or discuss solutions, clients can contact eCollect for personalized assistance.

eCollect.Com.Au Pty Ltd Contacts
Contact e-mail	info@ecollect.com.au
Contact telephone	1300666585
Registration address	Level 9 / 461 Bourke St Melbourne Australia

Conclusion: Is eCollect.Com.Au Pty Ltd Legit? Is it Safe?

To verify the legitimacy of eCollect.Com.Au Pty Ltd with 100% certainty, it’s essential to consult official regulatory websites overseeing the company's operations. However, we can provide some key indicators based on several performance metrics to help assess the company’s trustworthiness and safety.

Overall Score: 2.5/5

This score suggests that eCollect.Com.Au Pty Ltd is performing slightly below average compared to other companies in its industry. The feedback is mixed, with a noticeable presence of both satisfied and dissatisfied customers, resulting in a reputation that leans toward neutral. While improvement is needed in several areas, eCollect.Com.Au Pty Ltd still shows some potential to rebuild trust and increase customer satisfaction over time.