Item: FreeTaxUSA
Rating: 2.8
Author: Oleg Tkachenko

We evaluate FreeTaxUSA based on key metrics such as domain stability, user reviews, customer loyalty, popularity and web mentions. Our analysis provides a snapshot of how FreeTaxUSA is performing, helping you understand whether it’s building trust, maintaining customer loyalty, or facing challenges.

FreeTaxUSA Trust Tracker
Overall Trust Index The Overall Trust Index is based on multiple factors, including the following individual metrics: Domain Stability Score (measuring domain age and reliability), User Reviews Score (aggregating positive and negative feedback from trusted sources like Trustpilot), Customer Loyalty Index (reflecting customer retention and satisfaction), Popularity Score (tracking online searches and mentions), and the Web Mention Index (analyzing the number of referring domains and online references). Each score is evaluated on a 5-point scale. Learn the assessment criteria in details	2.8/5
User Reviews Score This score is derived specifically from verified user ratings on Trustpilot, offering insight into customer satisfaction.	2.7/5
Customer Loyalty Index This index reflects the level of customer loyalty to a company based on the ratio of positive to negative reviews, while also factoring in the company’s responses to negative feedback. This parameter helps evaluate how satisfied customers are with the company's products or services.	2.5/5
Popularity Score The popularity score is based on website traffic, user engagement statistics, compared to previous periods to evaluate growth or decline. The data was obtained using Similarweb, a comprehensive SEO platform that provides insights into website performance, keyword analysis, and competitive research	2.1/5
Web Mention Index This index measures how frequently a company or its website is mentioned across external sites, typically through referring domains. This index reflects the online visibility and reputation of the company, indicating how often it is cited or discussed in various digital platforms.	5/5
Domain Stability Score This score assesses the reliability and consistency of a domain over time, typically based on factors such as the age of the domain, the frequency of ownership changes, and any periods of downtime or suspension. A high score indicates that the domain has been stable, with consistent operation and ownership, which can suggest trustworthiness and longevity in the digital space.	5/5

Top 5 Countries Where FreeTaxUSA is Popular

Data Currently Unavailable

At present, we lack sufficient data to analyze this company’s website traffic distribution across the top five countries. This may be due to limited web traffic, restricted access to geographic data, or low engagement in international markets. Our analytics team will continue monitoring, and any new data will be promptly added to provide an updated view of the company's market presence.

What are FreeTaxUSA Reviews?

User Reviews Score

2.7 /5

According to Trustpilot data

, users have left 111 reviews about the company. The most recent review was posted on 21 May 2025, and the overall Trustpilot rating for FreeTaxUSA is 2.7.

2.7 /5 rate of 111 reviews
5-star	39.64%
4-star	4.5%
3-star	7.21%
2-star	9.91%
1-star	38.74%

Customer Loyalty and Perception of FreeTaxUSA

Customer Loyalty Index

2.5 /5

The trust and satisfaction index for FreeTaxUSA is derived from the ratio of positive to negative reviews, offering a clear measure of customer loyalty and overall sentiment. Built on data from Trustpilot, a globally recognized platform for consumer feedback, this index provides valuable insight into how the brand is perceived by its customers. A high ratio of positive reviews signals strong loyalty, while a prevalence of negative feedback highlights areas for improvement in the customer experience.

How Does FreeTaxUSA Show Up in Online Feedback?

A significant portion of reviews about company FreeTaxUSA is negative, indicating potential systemic issues affecting product or service quality. These reviews provide valuable insights into customer experiences and possible risks. Before engaging, it’s important to analyze the complaints, assess their relevance to your needs, and evaluate how the company addresses criticism.

FreeTaxUSA responds to many negative reviews, indicating a willingness to engage with customer feedback and address concerns. This suggests some level of attention to resolving issues and valuing client input.

Why do reviews for FreeTaxUSA show mixed sentiment?

While 62 users have had poor experiences with FreeTaxUSA,, 49 users have found a few redeeming qualities.

Top 5 reasons behind the mixed sentiment:

Customer support varies	While some users praise quick and helpful responses, others report delays or unhelpful agents. The inconsistency in support quality leads to differing experiences.
Non-transparent pricing	Hidden charges or vague terms frustrate some users.
Security concerns	Some users feel their data may not be adequately protected.
Delays in Service Delivery	Important processes like verification, document handling, or transactions take too long.
Communication quality varies	Clients often cite clear and proactive communication as a strong point, but others complain about vague instructions, delayed updates, or difficulty getting clarity.

Are FreeTaxUSA's services gaining or losing popularity?

Popularity Score

2.1 /5

Understanding whether a company's services are gaining or losing popularity is crucial for assessing its current standing and growth potential. We compared the website traffic data for FreeTaxUSA from the last month and a year ago to analyze trends.

According to Similarweb data for May 2025, the website recorded 4,526,567 visits last month, providing insights into its current online presence and traffic dynamics.

Dynamics of site visits over the past 12 months

Over the past year, website traffic has risen significantly by 36.90% , reflecting a strong upward trend in the popularity of FreeTaxUSA's services. This notable growth may be driven by enhanced service quality, successful marketing efforts, or positive customer feedback. FreeTaxUSA appears to be gaining traction in the market, and maintaining this focus could result in continued success.

Disclaimer:

Website traffic is an additional source of information for evaluating a company's popularity, but it should not be solely relied upon, as other factors may also influence these metrics.

FreeTaxUSA’s Recognition and Trust in the Digital Space

Web Mention Index

5 /5

Backlinks (links from other websites) show how well-known and trusted a company is online. However, the quality of these links is more significant than the quantity. The more high-quality sites link to FreeTaxUSA’s website, the higher its credibility in the eyes of customers and partners. This can indicate that the company is recognized as reliable and popular in its industry.

In our analysis, we filter out low-quality sites and focus exclusively on backlinks from trusted, authoritative sources. We have tracked the number of these high-quality sites linking to http://freetaxusa.com and monitored changes over the past month. This metric is crucial for assessing how widely the brand is recognized and how much trust it holds in the digital space.

The domain http://freetaxusa.com has 1698 referring domains.

*Referring domains data sourced from Serpstat

The average number of referring domains in the ‘Tax Software and Services’ category is 693

. FreeTaxUSA’s backlink profile is significantly higher than the industry average, which is a clear sign of exceptional trust and authority. This suggests that FreeTaxUSA is not only a dominant player in its market but also a highly reliable and respected brand. With such a strong digital presence, FreeTaxUSA is likely viewed as a safe and authoritative choice by both consumers and business partners.

Note:

Companies with backlink profiles far above the average are industry leaders and are trusted significantly more than competitors, making them standout choices in the market.

Recognition and Trust
in the Digital Space (%)

*Trust level based on unique referring domains

Is the FreeTaxUSA Website Reliable and Stable?

Domain Stability Score

5 /5

We analyzed the registration date of the FreeTaxUSA domain to assess its stability and reliability. Regardless of how long the domain has been active, its age remains an important indicator of the company’s trustworthiness and resilience in the digital space.

The domain registration data is provided below http://freetaxusa.com
Expires On	2031-09-12
Registered On	2002-09-12
Updated On	2021-09-12

FreeTaxUSA has demonstrated a lasting presence in the market, reflected in the long-standing activity of its domain. Such an extended tenure suggests the company's stability and adaptability, as well as its efforts to build trust with clients and partners. This long-term presence may indicate experience and professionalism, contributing to its reputation within the industry.

Can FreeTaxUSA’s long-established domain be considered a mark of trust?

While domain age is a positive indicator of stability and professionalism, it should be considered alongside other factors, such as customer reviews and overall reputation, to form a comprehensive assessment of the company's reliability.

What Does FreeTaxUSA Offer?

The company offers a free service for filing federal taxes. Users can e-file their tax returns directly to the IRS and prepare both federal and state income taxes online.

FreeTaxUSA Contacts
Contact e-mail	support@support.freetaxusa.com
Registration address	PO Box 51048 Provo United States

Conclusion: Is FreeTaxUSA Legit? Is it Safe?

To verify the legitimacy of FreeTaxUSA with 100% certainty, it’s essential to consult official regulatory websites overseeing the company's operations. However, we can provide some key indicators based on several performance metrics to help assess the company’s trustworthiness and safety.

Overall Score: 2.8/5

This score suggests that FreeTaxUSA is performing slightly below average compared to other companies in its industry. The feedback is mixed, with a noticeable presence of both satisfied and dissatisfied customers, resulting in a reputation that leans toward neutral. While improvement is needed in several areas, FreeTaxUSA still shows some potential to rebuild trust and increase customer satisfaction over time.