Item: Sears Holdings
Rating: 3.4
Author: Oleg Tkachenko

We evaluate Sears Holdings based on key metrics such as domain stability, user reviews, customer loyalty, popularity and web mentions. Our analysis provides a snapshot of how Sears Holdings is performing, helping you understand whether it’s building trust, maintaining customer loyalty, or facing challenges.

Sears Holdings Trust Tracker
Overall Trust Index The Overall Trust Index is based on multiple factors, including the following individual metrics: Domain Stability Score (measuring domain age and reliability), User Reviews Score (aggregating positive and negative feedback from trusted sources like Trustpilot), Customer Loyalty Index (reflecting customer retention and satisfaction), Popularity Score (tracking online searches and mentions), and the Web Mention Index (analyzing the number of referring domains and online references). Each score is evaluated on a 5-point scale. Learn the assessment criteria in details	3.4/5
User Reviews Score This score is derived specifically from verified user ratings on Trustpilot, offering insight into customer satisfaction.	4/5
Customer Loyalty Index This index reflects the level of customer loyalty to a company based on the ratio of positive to negative reviews, while also factoring in the company’s responses to negative feedback. This parameter helps evaluate how satisfied customers are with the company's products or services.	1.5/5
Popularity Score The popularity score is based on website traffic, user engagement statistics, compared to previous periods to evaluate growth or decline. The data was obtained using Similarweb, a comprehensive SEO platform that provides insights into website performance, keyword analysis, and competitive research	3.5/5
Web Mention Index This index measures how frequently a company or its website is mentioned across external sites, typically through referring domains. This index reflects the online visibility and reputation of the company, indicating how often it is cited or discussed in various digital platforms.	5/5
Domain Stability Score This score assesses the reliability and consistency of a domain over time, typically based on factors such as the age of the domain, the frequency of ownership changes, and any periods of downtime or suspension. A high score indicates that the domain has been stable, with consistent operation and ownership, which can suggest trustworthiness and longevity in the digital space.	5/5

Top 5 Countries Where Sears Holdings is Popular

Data Currently Unavailable

At present, we lack sufficient data to analyze this company’s website traffic distribution across the top five countries. This may be due to limited web traffic, restricted access to geographic data, or low engagement in international markets. Our analytics team will continue monitoring, and any new data will be promptly added to provide an updated view of the company's market presence.

What are Sears Holdings Reviews?

User Reviews Score

4 /5

According to Trustpilot data

, users have left 16 reviews about the company. The most recent review was posted on 22 May 2025, and the overall Trustpilot rating for Sears Holdings is 4.

4 /5 rate of 16 reviews
5-star	31.25%
4-star	0%
3-star	0%
2-star	0%
1-star	68.75%

Customer Loyalty and Perception of Sears Holdings

Customer Loyalty Index

1.5 /5

The trust and satisfaction index for Sears Holdings is derived from the ratio of positive to negative reviews, offering a clear measure of customer loyalty and overall sentiment. Built on data from Trustpilot, a globally recognized platform for consumer feedback, this index provides valuable insight into how the brand is perceived by its customers. A high ratio of positive reviews signals strong loyalty, while a prevalence of negative feedback highlights areas for improvement in the customer experience.

How Does Sears Holdings Show Up in Online Feedback?

The majority of reviews about company Sears Holdings are negative, significantly undermining trust. Under these circumstances, collaboration with the company is not recommended. The reviews highlight real issues and risks that should be considered before making any decisions.

Sears Holdings does not respond to negative reviews, or there is insufficient data to draw definitive conclusions about its approach to feedback. This could be an important consideration when evaluating the decision to collaborate with the company.

What’s causing negative feedback for Sears Holdings?

Sears Holdings has received 11 negative reviews, with users frequently raising concerns about specific aspects of the service.

Top 5 recurring complaints among customers of service-based companies:

Inconsistent customer support	Quality and responsive times vary.
Unclear or unexpected fees	Costs are not always communicated transparently.
Security or data privacy issues	Uncertainty about how personal data is managed.
Slow processing times	Delays in payouts, documentation, or issue resolution.
Intermittent system failures	Bugs or disruptions that impact usability.

Despite the negative feedback, 5 users have left positive reviews, appreciating certain features of Sears Holdings's services, though these are fewer in number.

Are Sears Holdings's services gaining or losing popularity?

Popularity Score

3.5 /5

Understanding whether a company's services are gaining or losing popularity is crucial for assessing its current standing and growth potential. We compared the website traffic data for Sears Holdings from the last month and a year ago to analyze trends.

According to Similarweb data for May 2025, the website recorded 4,389 visits last month, providing insights into its current online presence and traffic dynamics.

Dynamics of site visits over the past 12 months

Over the past year, website traffic has risen significantly by 40.31% , reflecting a strong upward trend in the popularity of Sears Holdings's services. This notable growth may be driven by enhanced service quality, successful marketing efforts, or positive customer feedback. Sears Holdings appears to be gaining traction in the market, and maintaining this focus could result in continued success.

Disclaimer:

Website traffic is an additional source of information for evaluating a company's popularity, but it should not be solely relied upon, as other factors may also influence these metrics.

Sears Holdings’s Recognition and Trust in the Digital Space

Web Mention Index

5 /5

Backlinks (links from other websites) show how well-known and trusted a company is online. However, the quality of these links is more significant than the quantity. The more high-quality sites link to Sears Holdings’s website, the higher its credibility in the eyes of customers and partners. This can indicate that the company is recognized as reliable and popular in its industry.

In our analysis, we filter out low-quality sites and focus exclusively on backlinks from trusted, authoritative sources. We have tracked the number of these high-quality sites linking to http://searsholdings.com and monitored changes over the past month. This metric is crucial for assessing how widely the brand is recognized and how much trust it holds in the digital space.

The domain http://searsholdings.com has 1037 referring domains.

*Referring domains data sourced from Serpstat

The average number of referring domains in the ‘Financial Companies’ category is 796

. Sears Holdings’s backlink profile is above the industry average, showing that it is seen as a more trusted and recognized entity in its field. Companies with this level of backlink authority often enjoy a stronger reputation and are viewed as more reliable than their peers.

Note:

Companies with backlink profiles above the average are typically considered trustworthy and have a competitive advantage when it comes to reputation and authority.

Recognition and Trust
in the Digital Space (%)

*Trust level based on unique referring domains

Is the Sears Holdings Website Reliable and Stable?

Domain Stability Score

5 /5

We analyzed the registration date of the Sears Holdings domain to assess its stability and reliability. Regardless of how long the domain has been active, its age remains an important indicator of the company’s trustworthiness and resilience in the digital space.

The domain registration data is provided below http://searsholdings.com
Expires On	2025-11-17
Registered On	2004-11-17
Updated On	2023-11-13

Sears Holdings has demonstrated a lasting presence in the market, reflected in the long-standing activity of its domain. Such an extended tenure suggests the company's stability and adaptability, as well as its efforts to build trust with clients and partners. This long-term presence may indicate experience and professionalism, contributing to its reputation within the industry.

Can Sears Holdings’s long-established domain be considered a mark of trust?

While domain age is a positive indicator of stability and professionalism, it should be considered alongside other factors, such as customer reviews and overall reputation, to form a comprehensive assessment of the company's reliability.

What Does Sears Holdings Offer?

Sears Holdings Corporation offers a variety of career opportunities with Sears and Kmart brands. Job openings can be found for Sears Jobs, Kmart Jobs, and Sears Holdings Jobs.

Conclusion: Is Sears Holdings Legit? Is it Safe?

To verify the legitimacy of Sears Holdings with 100% certainty, it’s essential to consult official regulatory websites overseeing the company's operations. However, we can provide some key indicators based on several performance metrics to help assess the company’s trustworthiness and safety.

Overall Score: 3.4/5

A moderately high score is a good sign that Sears Holdings is gaining trust and delivering reliable services. Customers are generally satisfied, and the company has built a solid reputation. While occasional issues may still arise, Sears Holdings is a credible player in its industry.