OANDA Customer Service Review

What are the channels for communication with support at Oanda

OANDA Review

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OANDA offers multiple dedicated support channels for traders on the platform, ensuring quick and continent access to assistance. So, let’s explore the various available channels of communication on the OANDA platform:

• Phone Support:

OANDA offers phone support as one of its communication channels to address the queries and complaints of traders on the platform. Typically, OANDA provides hotlines where customers can speak directly with a support representative. Customer support via phone calls offers a quick response rate, especially in cases that require a more in-depth explanation.

Furthermore, phone-based customer support on the OANDA platform is in English, Spanish, Spanish, French, and German, offering a broader coverage of various languages, effectively limiting the language barrier problem.

• Live Chat:

OANDA provides a live support feature on its platform, allowing users to engage directly with the support team. This method of communication is quick and convenient because it addresses customers’ queries and complaints in real time.

The live chat software on OANDA has a beginner-friendly interface, making it easy for novices and experienced individuals to use even without experience. Besides, the chat software also has features like customizable chat widgets, chat transcripts, and visitor tracking, enabling customer satisfaction.

• Email Support:

OANDA offers customers support services via email. Email support is the most popular option because it allows for a more detailed explanation of complaints and inquiries from users and the customer support team. So, customers can communicate with the OANDA support team via designated emails on their official websites.

However, one of the downsides of email support customer service is it may take a longer time for a response when compared to live chat and phone conversation.

• FAQs Section:

Besides the phone, live chat, and email communication channels, OANDA also provides a comprehensive Frequently Asked Questions (FAQs) section on its website. The FAQs section is a self-service portal that addresses common questions and provides answers. Besides, the broker also provides valuable information on trading, how to install indicators, etc., in the FAQs section.

Therefore, trades can explore the FAQs section provided by OANDA to find possible answers to their queries. The FAQ section is at the bottom of the website.

• Social Media:

Finally, OANDA has a social media presence it uses to communicate with potential and existing clients on the platform. It provides general information on the financial markets and updates using video storyboards, banners, and social media posts.

Furthermore, potential and existing clients on OANDA can also engage with the social media handlers and ask questions or seek assistance. However, the response rate to inquiries via this medium (social media) can be slower than responses gotten through emails and live chats.

Comparison of OANDA customer service with offers from other brokers

To better understand the intricacies of the customer service of OANDA, we’ll delve into the overall analysis of the customer services provided by OANDA compared to other financial trading brokers.

Here’s a comparison chart of OANDA customer service with IC Markets and XM broker:

In conclusion, OANDA customer service is a crucial element that reinforces the broker’s reliability in the financial trading space. In other words, the efficient customer service on OANDA ensures a positive trading experience for its teaming users.

Finally, the multiple communication channels and the support team’s fast response rate of OANDA customer service representatives further reassure traders of assistance when needed.