QUOTEX customer service review
QUOTEX offers 24/7 customer support through multiple channels, including a ticket support system within the platform, email, and social media networks like Telegram, Facebook, Instagram, and Twitter.
Being able to access timely and effective customer support is an important factor for traders. This review seeks to evaluate Quotex's approach to customer service through a detailed analysis, examining the various communication methods available, typical response speeds, and overall quality of Quotex's customer representatives based on available feedback. Key service aspects are also compared against other industry leaders.
-
Where is the headquarters of QUOTEX?
It is based in Seychelles.
-
What education resources are available?
Educational materials on QUOTEX include webinars, ebooks, video tutorials, and one-on-one training.
-
Are there any contests or promotions?
QUOTEX often runs promotions like no-deposit bonuses or risk-free trades for new users.
-
Which countries are accepted?
QUOTEX is open to traders from most countries except the US. Check their website for the full list of accepted countries.
Pros and cons of QUOTEX customer service
| Pros | Cons |
|---|---|
| QUOTEX offers 24/7 customer support | Live chat is not available on their website or Personal Account |
| Customer service operators can respond in over 15 languages | The broker cannot be contacted by phone |
| Quick response times for tickets submitted through the Personal Account | Email responses may take up to one working day |
| Communication with unregistered users is via email |
In addition to the points mentioned above, it is worth noting that QUOTEX also provides a detailed FAQ section on their website, which may help customers find answers to their queries without needing to contact customer support. Another advantage of QUOTEX's customer service is that their representatives are known for being knowledgeable and helpful, which can make resolving any issues or concerns much easier. That being said, it is also important to consider the limitations of their customer service, such as the lack of phone support and live chat, which may not be suitable for customers who prefer more immediate or personal forms of communication.
Best Binary Options Trading Apps For BeginnersWhat are the channels for communication with QUOTEX Support
There are several channels for communication with QUOTEX support, making it easy to get in touch with their customer service team. Here are the available options:
Ticket support: QUOTEX provides a ticket support system within the platform, allowing users to submit their queries and concerns directly from their Personal Account. This feature ensures quick response times and enables users to track the progress of their inquiry.
Email support: You can also reach out to QUOTEX's customer support team via email at support@quotex.io or info@quotex.com. This option is suitable for those who prefer more formal communication or have complex queries that cannot be easily resolved through the ticket support system.
Social media networks: QUOTEX maintains an active presence on various social media networks, including Telegram, Facebook, Instagram, and Twitter. Users can follow or message QUOTEX's official handles for updates, announcements, and support inquiries.
| Telegram | https://t.me/s/quotex_official/127 |
| https://www.facebook.com/QuotexBroker/ | |
| https://www.instagram.com/quotex_io/?hl=de | |
| https://twitter.com/quotex_platform |
Mail address: For more significant issues or corporate inquiries, users can reach out to QUOTEX's corporate office at the mail address provided on their website. QUOTEX's address is Suite 1, Second Floor, Sound & Vision House, Francis Rachel Str., Victoria, Mahe, Seychelles ID: 221042. Remember that responses from customer support are most like to come via email or phone call.
Again, it is important to note that QUOTEX does not offer live chat or phone support at this time. However, the various channels mentioned above provide users with ample ways to get in touch with their customer service team.
Different types of binary options tradesComparison of QUOTEX Customer Service with offers from other brokers
| Broker | Availability of communication 24/7 | Traders’ reviews | Quality of customer service | Live Chat | Telephone | Social networks | |
|---|---|---|---|---|---|---|---|
Yes |
Positive |
Good |
No |
No |
Yes |
Yes |
|
Yes |
Positive |
Good |
Yes |
Yes |
Yes |
Yes |
|
Yes |
Negative |
Not Good |
Yes |
Yes |
Yes |
Yes |
Summary
QUOTEX provides a decent level of customer service through multiple communication channels. While live chat is missing, their 24/7 ticket support and social media presence allows timely responses. According to reviews, representatives are generally knowledgeable and helpful in resolving issues. Compared to other brokers, QUOTEX lacks phone support which some traders may prefer. However, for basic queries the available options are sufficient. Overall, their customer service is on par with industry standards and for most basic needs, broker’s multi-channel approach can adequately address customer concerns without major delays. Of course, as with all brokers, individual experiences may vary.
Team that worked on the article
Chinmay Soni is a financial analyst with more than 5 years of experience in working with stocks, Forex, derivatives, and other assets. As a founder of a boutique research firm and an active researcher, he covers various industries and fields, providing insights backed by statistical data. He is also an educator in the field of finance and technology.
As an author for Traders Union, he contributes his deep analytical insights on various topics, taking into account various aspects.
Olga Shendetskaya has been a part of the Traders Union team as an author, editor and proofreader since 2017. Since 2020, Shendetskaya has been the assistant chief editor of the website of Traders Union, an international association of traders. She has over 10 years of experience of working with economic and financial texts. In the period of 2017-2020, Olga has worked as a journalist and editor of laftNews news agency, economic and financial news sections. At the moment, Olga is a part of the team of top industry experts involved in creation of educational articles in finance and investment, overseeing their writing and publication on the Traders Union website.
Mirjan Hipolito is a journalist and news editor at Traders Union. She is an expert crypto writer with five years of experience in the financial markets. Her specialties are daily market news, price predictions, and Initial Coin Offerings (ICO).