Ally Bank Review 2024

Ally Bank Review 2024

Updated:
Updated: October 06, 2023

8.17

/

10

TU Overall Score
The purpose of creating the TU Overall Score is to make the search for secure and reliable brokerage companies easier for the visitors of our website. We believe that it is a very important mission as, unfortunately, not every company in the financial industry is worthy of trust.

According to our idea, the TU Overall Score indicator should answer the biggest question of all: “Can I trust this broker with my money?”. The scores range within 0.01 – 9.99 (the higher the indicator the more trust the broker has). More details
Supported Countries:
  • US
Supported
Currencies:
  • US dollar
Deposit rate:
  • 4%
Deposit insurance:
  • 500,000 dollars

Summary of Ally Bank

The original Ally Bank has been around since 1919. Today, it holds an Equal Housing Lender license and is a voluntary member of the Federal Deposit Insurance Corporation (FDIC 57803). The company offers a full range of online banking services, including online payments, domestic transfers, and loans. Cash withdrawals at Allpoint ATMs are free, plus, there is a $10 cash back bonus for withdrawals at other ATMs. Ally Bank provides favorable conditions for loans (particularly mortgages), savings accounts at 4% per year, ready-made portfolios for investment, and tools for independent stock exchange trading where clients can start with just $100. There is no subscription fee. The account can be managed through a convenient mobile app.

💼 Main types of accounts: Standard, Credit, Savings, Investment
💱 Multi-currency account: No, only US dollars
☂ Deposit insurance: Yes (according to FDIC rules)
👛️ Savings options: Dashboard of receipts/expenses, automatic reporting, setting goals
➕ Additional features: Overdraft, automated investment, and business solutions

👍 Advantages of trading with Ally Bank:

  • The digital bank has never received a complaint from financial supervisory bodies, and it operates legally and transparently.
  • It provides online banking services with additional benefits, such as no fee on overdrafts up to $250.
  • It has incredible mortgage conditions such as approvals in 3 minutes, only 3% down payment, and a total loan amount of up to $4 million.
  • The client can invest in low-risk, ready-made portfolios or trade independently using integrated tools.
  • This neobank offers various types of savings accounts with terms ranging from 3 months to 5 years and one of the highest rates across the segment, at 4%.
  • A versatile mobile app with tools for automating payments, reporting, and setting financial goals.
  • Special solutions such as pension investments, car loans, and educational programs.

👎 Disadvantages of Ally Bank:

  • Not all fees are known before operations; most of them (for example, fees for a transfer within the country) are calculated during the service ordering process and cannot be determined in advance.
  • There is no cash deposit option; the client can only top up his bank account through an online transfer or by scanning a receipt.
  • Clients of this digital bank can’t make international transfers. However, transfers from other countries to your account are not subject to fees.

Evaluation of the most influential parameters of Ally Bank

User Satisfaction Customer Satisfaction Score (CSAT) is a unique metric of Traders Union based on the analysis of user reviews posted on pages of each broker profile by the visitors of our website from all around the world. We have been collecting these broker reviews for over 13 years, and therefore, we know and understand the level of customer satisfaction with a specific brokerage company better than anyone else.

7.20

/10

Commissions and Fees The score for this parameter is based on the licenses a company holds. The higher the level of the license, the higher the score. Obtaining licenses in other jurisdictions also improves a broker’s score. We divide all licenses into three levels:

Level 1 jurisdictions (high level of trust): CFTC – USA, FINMA – Switzerland, FCA — UK, ASIC – Australia, CBI – Ireland, JFSA — Japan, MAS – Singapore, FMA — New Zealand, IIROC – Canada, SFC – Hong Kong.

Level 2 jurisdictions (medium level of trust): CySEC – Cyprus, FSCA – South Africa, CBRC – China, SEBI – India, ISA – Israel, SECT – Thailand, DFSA – United Arab Emirates

Level 3 jurisdictions (low level of trust): FSC – Belize, FSC – British Virgin Islands, FSC – Mauritius, VFSC – Vanuatu, SCB – The Bahamas, BMA – Bermuda, CIMA – Cayman Islands

8.40

/10

Types of accounts This parameter comprises a comprehensive analysis of all commissions and fees charged by a brokerage company, including trading and deposit/withdrawal fees. Also specific fees, for example the inactivity fee, are taken into account in the final score for the fees. Users can find detailed fees charged by a company in the broker’s profile.

8.20

/10

The ease of opening an account For this parameter, we evaluate the number of trading assets a broker offers access to in each group of financial instruments. We analyze the quotes a broker offers on Forex pairs, metals, indices, commodities, stocks, and cryptocurrencies. This parameter also includes evaluation of broker’s investment programs, for example access to copy trading, which we regard as an additional type of a trading instrument.

7.70

/10

Online-Payment Usability Traders Union experts are confident that brand awareness mostly fully reflects the real state of affairs in a company – the more popular the broker, the more people trust it. The score for this indicator is based on the data analysis of such services as Ahrefs and SemRush, which show how often a company’s brand is searched on Google. In addition, indicators of the SimilarWeb service, which show the approximate number of visitors of the broker’s website, are also taken into consideration. We also review disclosed official reports of brokers, which allow for evaluating their client base.

7.80

/10

Customer Support work The score of this parameter is based on the number of available communication channels of a company’s support service. The quicker and easier it is to contact the broker’s support, the higher the score. We check every available support channel, test the speed of processing of requests and completeness of provided information through several interactions.

8.00

/10

Social programs This parameter provides an evaluation of a company’s capacity to work with beginners. Only quality training and provision of full and unbiased information can help novice traders and investors minimize the risks of losing money, even when working with top-ranked companies. Brokers with useful educational and informational tools, including webinars, tutorials, podcasts and articles, receive higher scores.

8.50

/10

Geographic Distribution of Ally Bank Traders

Popularity in

86%
US
United States
4%
GB
United Kingdom
4%
Others
Others

User Satisfaction i

4 comments
Total score:
7.5 /10

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Makemoney
9 weeks ago

I have been using the services of Ally Bank for quite a long time. I like their services. There are lots of interesting offers. This is not the only company I work with. My rating is still 4.

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ItunpropK
1 year ago

Online banks tend to offer higher savings rates, and Ally Bank is no exception. You won't get rich on APY thanks to the low interest rate environment, but overall you'll still get a higher rate than at a traditional bank. Ally Bank currently pays 0.80% APR on all balances in its online savings account, more than 10 times the national average.

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gennadiardNunk
1 year ago

I successfully and quickly repaid my mortgage thanks to Ally Bank. Here are good conditions for this. I am very glad that one day I became a client of this company. For me the main thing is reliability! It's all right here.

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erakhimSt
1 year ago

This is a reliable bank with which I have been working for about a year now. The rates here are quite favorable. It is convenient to make online payments. I can’t say that I am 100% satisfied with everything, but I will definitely remain his client for a long time, since he has not let me down for a year.

Expert Review of Ally Bank

Since Ally Bank has been operating for five years (in the neobank format), TU experts can form an objective opinion about its conditions and capabilities. At the moment, it offers modern internet banking services, including everything the client requires, from money transfers to mortgage lending. However, it is worth noting that neobank clearly focuses on loans and investments and lacks some basic consumer-level functions that most competitors provide. You cannot, for example, create savings sub-accounts, but there are many other useful functions for managing finances and achieving goals.

Lending is definitely one of Ally Bank’s strengths. It provides a variety of loans, including those to purchase a home, a car, or to pay for college, as well as standard consumer loans. Loan interest rates are among the lowest in the US, while the highest interest rate for current products amount to 6.26% per annum. The rate depends on many factors, including the term of the loan and the initial payment. Ally Bank provides a loan calculator that allows clients to accurately calculate the cost of any loan while also indicating monthly payments.

This neobank’s investment program is divided into two modes: automated and manual. In both cases, clients can start with $100. Automatic investing enables clients to invest in diversified portfolios, of which four types are now available. The average annual yield is 3%. The management fee is only 0.3%, which is a record among neobanks. There is a robot consultant for those who trade independently. Thus, Ally Bank provides all services at an equally high level, and the Traders Union recommends it at the very least for familiarization. It’s free.

Anton Kharitonov

Anton Kharitonov

Financial expert and analyst at Traders Union

Latest Ally Bank News

26.03.2023
Russell Hutchinson will take over as chief financial officer at Ally Financial, Ally Bank's parent business.Hutchinson will start on July 3, 2023, and will

Dynamics of Ally Bank’s popularity among
Traders Union’s traders, according to 2023 data

Logo TU
20,0%
Top 3
10,0%
Top 5
7,0%
Top 10
5,0%
Top 20
1,0%
Top 40
0,5%
Top 100
0,2%
Top 100+
0,05%
Jan.
Feb.
Mar.
Apr.
May.
Jun.
Jul.
Aug.
Sep.
Oct.
Nov.
Dec.

Investment Programs, Available Markets, and Products of Ally Bank

Digital bank offers three investment programs, which are called Self-Directed Trading, Robo Portfolios, and Wealth Management. 

The specifics of the self-trading program are that the client can start with any amount. This program has no restrictions or limits, nor any fees (only the standard 50 cents per contract). Self-Directed Trading provides individual instruments such as stocks, options, and ETFs as well as asset groups based on type and direction. This helps to diversify risks and spend less time on market analysis. At the same time, Ally Bank offers more experienced players tools for in-depth market research as well as support for various types of strategies via specialized functions.

Trading using a robot with predefined portfolio parameters allows clients to significantly automate the trading process while also lowering risk. There are 4 types of investment portfolios: Basic, Profitable, Socially Responsible, and Optimized (which allows for lower taxes). Clients can begin with a $100 deposit. Even though 2% of the earned amount is paid in cash monthly, the average yield under this program is at least 3% per year. The bank’s buffer against volatility is 30% of the client’s deposit, which it holds in cash. The management fee is 0.3%. The deposit is not frozen, and the client can withdraw it in full or in part at any time.

The third type of investment, money management, is intended for large investors with a minimum investment of $100,000. In this case, the client receives a free personal manager who is a certified financial expert and is available 24/7. The portfolio is calculated specifically for the client’s goals. He participates directly in the management of his finances or, at his discretion, can delegate full control to a specialist. This is the most personalized offer available on the American market.

Important!

If you are a large investor and plan on investments over $10,000, contact us at vip-invest@tradersunion.com or by the feedback form on our website. Our professional team will take you through all the intricacies of the deal and all the steps from signing up to withdrawal of profits.

Overdrafts, loans, and flex accounts

Ally Bank offers four types of credit cards, each with its own set of service conditions. For example, the Ally Platinum card has no subscription fee, a free FICO account, and automatically raises the client’s credit score. There are no fees for exceeding the limit or issuing refunds, and the rate does not increase if the client fails to make the payment on time. In terms of security, Ally Bank employs cutting-edge technologies such as automatic and manual fraud monitoring, instant blocking, and round-the-clock client support.

Ally Bank offers a variety of consumer and specialized loans, but mortgage lending is its primary interest. Preliminary approval takes a mere 3 minutes, and complete mortgage registration takes no more than 15 minutes. There are no fees for application, loan issuance, processing, or underwriting. Furthermore, the bank offers free specialized technical support. The minimum possible initial payment is only 3% of the amount, while the total loan amount can reach $4 million.

Ally Bank does not offer flex accounts. This digital bank is focused on providing full-fledged loans – any of which can be obtained via a mobile app in a matter of minutes and with a loyal client’s verification. Its uniqueness lies in the large number of additional options. The client is aware of all loan conditions in advance; there are special calculators on the bank’s website and in the app that allow him to calculate the monthly payment accurately. It’s worth noting that Ally Bank has a one-of-a-kind discount system that allows its clients to save up to 20% on their payments.

Terms for Cooperation with Ally Bank

Ally Bank’s main account allows clients to hold only US dollars. Keep in mind that funds can only be transferred within the USA; there are no international transfers (but it is possible to accept money from abroad without additional fees). Deposits are insured following the FDIC’s requirements, as the digital bank is a voluntarily affiliated member of this organization. Technical support works without breaks or weekends, even on holidays. Note that only US residents can open an account with this neobank (although you do not have to live in this country).

💼 Main types of accounts: Standard, Credit, Savings, Investment
💱 Multi-currency account: No, only US dollars
💵 Deposit terms and conditions: No deposit amount requirements; the annual interest rate is 4%, and the deposit is not frozen.
💳 Loan terms and conditions: Individually (with an initial payment of 3% and a total amount of up to $4 million)
☂ Deposit insurance: Yes (according to FDIC rules)
👛️ Savings options: Dashboard of receipts/expenses, automatic reporting, setting goals
📋 Types of payment: Virtual card, physical card, contactless payments via smartphone, online transfers
➕ Additional features: Overdraft, automated investment, and business solutions

Comparison of Ally Bank with other Brokers

Ally Bank Wise Bunq Curve Bank Quontic Bank Suits Me Bank
Supported Countries US Globally Netherlands, Germany, Austria, Italy, Spain, France, Belgium, Ireland, Bulgaria, Croatia, Slovenia, Republic of Cyprus, Finland, Greece, Hungary, Latvia, Lithuania, Luxembourg, Malta, Norway, Poland, UK and EEA USA UK and worldwide
Supported Currencies US dollar 54 currencies Euro (16 European currencies in the Easy Money plan) 26 currencies US dollar GBP, EUR, RON, SEK (for transactions with other currencies, automated conversion is made)
Deposit insurance 500,000 dollars No EUR 100,000 No $500,000 No
Minimum deposit No No No No €100 No
Deposit rate 4% No 0.09% APY No 3%-4,45% No
Loan Rate Individually No The bank does not issue loans No Individually No

Ally Bank Commissions & Fees

Information

One of Ally Digital Bank’s distinguishing features is its commission and fee policy. This neobank does not charge most of its competitors’ standard fees. Furthermore, there are no Ally Bank subscription fees or fees for receiving international transfers (only third-party fees). Most of the extra options are activated for free. Overdraft is not subject to a fee, and the services of financial experts in most cases are also not paid. Keep in mind, however, that the universal fee for internal fund transfers is $20.
An example of a standard fee is the 0.3% fee for managing an automated investment account. Since neobank does not allow clients to make international transfers, there are no fees for international transactions or international exchange (general rules apply for online purchases). The majority of the fees can be estimated using the website’s special calculator. Any fees charged are clearly displayed in the user account on the website or in the mobile app before the transaction – the bank does not hide fees, etc., from its customers.
The comparative table below shows Ally Bank’s main fees against those of other digital banks in the USA.

Broker Overdraft fee ATM Withdrawal Fee International transfer fee International exchange fee
Revolut No Up to $350 - free - beyond $350 - 2% 0.3% (min. $0.30, max. $6) From 0% to 1%
Chime Bank No No No 3% (max.$5)
Ally Bank No, up to $250 Absent at Allpoint ATMs, but it depends on the ATM owner bank (a $10 monthly refund is available). No, because this service is not provided No, because this service is not provided
Conclusion

Most users and experts consider the conditions of cooperation with Ally digital bank to be favorable. The main benefits are numerous loan and investment opportunities, client-friendly savings programs, and all of the standard internet banking features. Although most typical fees are not charged, it is still necessary to exercise caution when conducting transactions (if there is a fee, it will be displayed). Unfortunately, Ally Bank only operates in the United States and does not offer an international transfer service. However, it offers excellent mortgage conditions and one of the highest rates on non-freezable savings deposits, as well as an penalty-free overdrafts and free cash withdrawals at all Allpoint ATMs.

Detailed review of Ally Bank

Ally has a history that dates back more than a century. At the same time, the digital bank division launched only recently, in 2017. Since its parent company is one of the largest financial organizations in the United States, its neobank division has received a powerful technological stack and a comprehensive list of internet banking capabilities. It provides a convenient user account and an optimized mobile app that is available on all devices. Some users consider the lack of international transfers to be a conceptual disadvantage, but this does not apply to transactions involving online purchases.

Ally Bank by the numbers:

  • 1919 – the year the parent company was founded;

  • 2.6 million deposits from clients at the moment;

  • 521 thousand investment brokerage accounts;

  • 100 special solutions for business;

  • $0 in subscription fees. 

Although an Ally Bank client can manage his account via his user account on the website, a mobile app is a better choice. It is available in any digital store, where you can download it for free and install it on your smartphone. The advantage of the app is that it is always at hand. The bank’s client can make a transfer, take out a loan, pay an overdraft, or withdraw funds from a savings account in a matter of minutes with just a couple of taps on the smartphone screen.

Ally Bank’s useful features

  • Money transfers. Clients of this neobank can send funds to clients of other banks in the United States for a fixed fee, as well as receive transfers initiated both domestically and internationally.

  • Online payments. The virtual card of the Ally digital bank allows clients to make purchases online regardless of the physical location of the seller.

  • Offline payments. The bank’s client has the opportunity to use contactless payment or a standard MasterCard plastic card to make payments in physical stores.

  • Lending. Ally Bank provides unique conditions for car loans and mortgages, as well as various types of consumer loans.

  • Microlending. The holder of a virtual or physical card can overdraft up to $250; otherwise, no overdraft fee is charged.

  • Investing. Clients of this digital bank can trade on the stock exchange independently or use automated solutions.

  • Capital accumulation. Savings accounts with no deposit freeze and a 4% interest rate are among the best offers in the USA.

  • Mobile banking. All of the services offered by traditional banks are available online through Ally Bank’s mobile app.

  • Personal approach. The operation of the application and associated functions can be customized for specific clients.

  • Client support. The customer service department operates 24/7, offering several options for interaction, including its own call center.

Advantages:

1

Ally Bank offers one of the highest savings account rates, the account is not frozen and money can be deposited into or partially withdrawn at any time (with an interest rate recalculation).

2

There are fully automated and semi-automated investment programs available with favorable conditions, and the management fee is only 0.3%.

3

Independent trading is made easier by providing the neobank with current information about the state of the global market. Stocks, ETFs, and options are some of the instruments available.

4

All types of loans are available, subject to fast and loyal verification. The initial payment is only 3% of the total amount, and clients can take up to $4 million.

5

Payments can be made online and offline using virtual and physical debit cards. A physical bank card is accepted wherever MasterCard standard cards are accepted for payment.

6

Although cash deposits are not available, cash can be withdrawn from ATMs. There are no fees for the Allpoint network, but there is a $10 refund for fees at other ATMs.

7

Ally Bank offers a full range of modern internet banking services. It provides a user-friendly, functional, and reliable mobile app.

8

The Ally neobank implements several important social programs. The client can also read educational materials on financial literacy via the website and the app.

9

Client services can be reached by phone, email, or live chat. Support operates 24/7.

Accounts types for private individuals and legal entities

Ally Bank provides standard (both personal and corporate), savings, credit, and investment accounts. Furthermore, each group contains several types of accounts. A credit group, for example, has four accounts, and each account can be used with a credit card that is issued separately.

There is no subscription fee for any account type, and most options are provided for free. However, there are standard transaction fees (the bank warns its clients about all fees in advance). For example, a 0.3% fee is charged for managing an investment account, but there is no fee if you trade independently. Pay attention to current promotions as well; for example, there is currently an opportunity to receive a discount when refinancing a mortgage loan. Transaction fees and other bank service conditions may be affected by the type of account.

Banking features

Online banks today offer many of the same services as traditional banks. This phenomenon is commonly called “internet banking.” This includes online and offline transfers and payments, as well as the ability to obtain a loan and open a savings account. Investment in securities and funds is also available on occasion. From this point of view, Ally serves as a reference virtual bank, implementing all of the above features except international outgoing transfers. This means that Ally Bank clients can only transfer funds within the USA, but they accept incoming transfers from anywhere in the world.

TU experts have already noted that some online banking services at Ally Bank are provided under unique conditions. Investing as an example. It can be completely automated, and the client will pay only a small percentage for the management. Or he can actively trade on the stock exchange in manual mode. Savings accounts are not frozen, and this is rare. Also, the bank offers a 4% interest rate, which is one of the highest in the United States.

Technical Support

Ally Bank’s general customer support is available 24/7. The same applies to the majority of customer services by segment, but some departments have specific working hours. For example, you can get mortgage advice only on weekdays from 8 am to 10 pm, and on Saturdays from 10 am to 4 pm.

The customer service number for the selected service is typically displayed in a separate line at the top of the screen beneath the main menu. You can always go to the contact list by clicking the “Contact” button in the main menu. This page contains the headquarters’ physical address, the address for paper correspondence, all active phone numbers, and numbers for chatting with department specialists.

In any case, you have the option of calling the general customer service number or writing to live chat. However, it is recommended that you first visit the “Learn” section, which contains not only useful articles but also solutions to the most common client problems. If that doesn’t help, go to the “Contact” page and choose the number that best suits your situation. Choosing the right operator will help you solve the problem faster.

Social programs of Quontic Bank

Ally is the leader among US neobanks regarding its number of social programs. To date, it has invested $15.4 million in its own projects aimed at improving the well-being of people from many countries. Volunteers engaged through partners worked over 28 thousand hours, and 140 thousand private and corporate clients participated in charity programs.

The Ally Bank team invests in technologies that reduce the carbon footprint. Ally neobank does not invest in companies that cause a significant negative environmental impact. Ally is also involved in planting trees and eco-friendly construction; and nearly 29% of the bank’s construction projects have received LEED certification. Using recycling technologies, Ally Bank helps to reduce the amount of garbage in landfills.

To date, 2,250 desktop computers and laptops have been produced using this method and are being distributed for free to those who need them most. Neobank holds public fundraising events regularly and distributes the funds raised to poor countries.

How to open an account at Ally Bank

Go to the official website of Ally Bank. In the upper right corner of the screen, there is a “Log In” button; click on it, then click on the “Create a profile” link. You can also click the “Explore + service name or Account type” button on the main page of the website. In this case, you will be redirected to a separate page with a description of the selected functionality and an “Open New Account” button. By doing either, you will initiate the registration process.

How to open an account at Ally Bank
How to open an account at Ally Bank

Select the account type from the suggested options. Enter your name, date of birth, and SSN. After completing the specified fields, click “Continue.” Then follow the instructions on the screen. Note that to verification your identity, you must provide a scan or photo of your identity document (passport or driver’s license).

After registration and verification, you will get full access to your user account. However, TU recommends installing a mobile app as well. You can install the app by following the link on the neobank website or by going to the Play Market or App Store and typing “Ally Bank” in the search bar. To log in, use the data provided during registration on the website. 

All information posted on the Traders Union website is based on reliable and objective data. We have combined our 10 years’ experience in the financial sector and the feedback of our customers to provide you with a true picture of the best forex companies in the market. Detailed information about our methodology.

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FAQs

How does Ally Bank earn money?

The main income of Ally Bank is from commissions. You can learn the structure of commissions in detail on the bank's website.

How does Ally Bank protect its customers?

Ally Bank uses two-factor authentication, data encryption and other security methods.

Is it possible to check the statistics of expenses?

Ally Bank provides clients with extended statistics. You can study the detailed information about revenue receipts, expenses, split into different periods of time, etc.

Is it possible to make international payments through Ally Bank?

Yes. Ally Bank allows you to make payments between customers in different countries.

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