Starling Bank Review 2024

Trading platform:

  • Plastic card
  • Apple Pay
  • Google Pay
  • Samsung Pay

Starling Bank Review 2024

Updated:
Updated: October 06, 2023

8.26

/

10

TU Overall Score
The purpose of creating the TU Overall Score is to make the search for secure and reliable brokerage companies easier for the visitors of our website. We believe that it is a very important mission as, unfortunately, not every company in the financial industry is worthy of trust.

According to our idea, the TU Overall Score indicator should answer the biggest question of all: “Can I trust this broker with my money?”. The scores range within 0.01 – 9.99 (the higher the indicator the more trust the broker has). More details
Supported Countries:
  • UK
Supported
Currencies:
  • GBP, EUR, USD
Deposit rate:
  • 15%-35%
Deposit insurance:
  • Yes

Summary of Starling Bank

Starling Bank is a British digital bank that has been operating since 2014. It is regulated by the FSCS deposit insurance system. Starling offers individual and business accounts, with only one tariff (with zero monthly fees). The only monthly fee is £2 when you open an additional account. A bank customer's plastic card is issued free of charge. There is an overdraft charge for personal and business accounts, but no additional payments, except for a standard assessment of 15% per annum. You can open a multi-currency account for GBP, USD, and EUR. The mobile bank has the most simple and functional application that allows you to perform relevant actions within a few seconds.

💼 Main types of accounts: Standard, business, child
💱 Multi-currency account: Yes (pounds, euros, dollars)
☂ Deposit insurance: Yes
👛️ Savings options: Reports & Categories, Smart Statistics, Round-ups
➕ Additional features: Pots within an account, joint accounts, free transfers between bank users

👍 Advantages of trading with Starling Bank:

  • clients receive a current account and a bank card with access to all tools without a subscription fee;
  • 100% digital registration, only submit scans and digital signatures (no need to submit paper documents);
  • four-level system for protecting user funds and data;
  • the bank operates under the license of the FSCS regulator;
  • money can be withdrawn at any ATM in the world, there are no additional fees outside the UK;
  • the standard account simultaneously acts as an account for deposits with a rate of 0.05% per annum (with a balance of up to £85,000);
  • mobile banking functions include electronic checks, expenses by categories, tools for reporting, and savings;
  • you can open an additional account for a child, fully controlled by the main account of the parent.

👎 Disadvantages of Starling Bank:

  • international transfers require a fixed commission fee of 0.4% + £5.5 when converted;
  • there is a daily withdrawal limit of £300, after that, an additional commission may be charged;
  • if the amount of a mobile bank account is more than £85,000, the 0.05% per annum fee is waived.

Evaluation of the most influential parameters of Starling Bank

User Satisfaction Customer Satisfaction Score (CSAT) is a unique metric of Traders Union based on the analysis of user reviews posted on pages of each broker profile by the visitors of our website from all around the world. We have been collecting these broker reviews for over 13 years, and therefore, we know and understand the level of customer satisfaction with a specific brokerage company better than anyone else.

7.33

/10

Commissions and Fees The score for this parameter is based on the licenses a company holds. The higher the level of the license, the higher the score. Obtaining licenses in other jurisdictions also improves a broker’s score. We divide all licenses into three levels:

Level 1 jurisdictions (high level of trust): CFTC – USA, FINMA – Switzerland, FCA — UK, ASIC – Australia, CBI – Ireland, JFSA — Japan, MAS – Singapore, FMA — New Zealand, IIROC – Canada, SFC – Hong Kong.

Level 2 jurisdictions (medium level of trust): CySEC – Cyprus, FSCA – South Africa, CBRC – China, SEBI – India, ISA – Israel, SECT – Thailand, DFSA – United Arab Emirates

Level 3 jurisdictions (low level of trust): FSC – Belize, FSC – British Virgin Islands, FSC – Mauritius, VFSC – Vanuatu, SCB – The Bahamas, BMA – Bermuda, CIMA – Cayman Islands

8.50

/10

Types of accounts This parameter comprises a comprehensive analysis of all commissions and fees charged by a brokerage company, including trading and deposit/withdrawal fees. Also specific fees, for example the inactivity fee, are taken into account in the final score for the fees. Users can find detailed fees charged by a company in the broker’s profile.

8.30

/10

The ease of opening an account For this parameter, we evaluate the number of trading assets a broker offers access to in each group of financial instruments. We analyze the quotes a broker offers on Forex pairs, metals, indices, commodities, stocks, and cryptocurrencies. This parameter also includes evaluation of broker’s investment programs, for example access to copy trading, which we regard as an additional type of a trading instrument.

7.80

/10

Online-Payment Usability Traders Union experts are confident that brand awareness mostly fully reflects the real state of affairs in a company – the more popular the broker, the more people trust it. The score for this indicator is based on the data analysis of such services as Ahrefs and SemRush, which show how often a company’s brand is searched on Google. In addition, indicators of the SimilarWeb service, which show the approximate number of visitors of the broker’s website, are also taken into consideration. We also review disclosed official reports of brokers, which allow for evaluating their client base.

7.90

/10

Customer Support work The score of this parameter is based on the number of available communication channels of a company’s support service. The quicker and easier it is to contact the broker’s support, the higher the score. We check every available support channel, test the speed of processing of requests and completeness of provided information through several interactions.

8.10

/10

Social programs This parameter provides an evaluation of a company’s capacity to work with beginners. Only quality training and provision of full and unbiased information can help novice traders and investors minimize the risks of losing money, even when working with top-ranked companies. Brokers with useful educational and informational tools, including webinars, tutorials, podcasts and articles, receive higher scores.

8.60

/10

Geographic Distribution of Starling Bank Traders

Popularity in

70.5%
GB
United Kingdom
2.6%
US
United States
2.1%
AE
United Arab Emirates
20.8%
Others
Others

User Satisfaction i

3 comments
Total score:
6 /10

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DennisEa
1 year ago

I have been using Starling Bank services for a long time. I can put a solid 4 balls. There are very convenient functions for customers and well-coordinated work of the team. I recommend.

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dustinqc11
1 year ago

I like the fact that Starling Bank has regulation, and quite serious. It has been operating for quite a long time. Don't like commissions, but the quality is worth it.

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tessavr11
1 year ago

Starling Bank is a good digital bank option. There are no commissions here. He has a face and takes high places in the ratings.
Of course, there are moments that are a little disappointing - support is sometimes unavailable for a long time, and there are also limited opportunities for multi-currency accounts. But in general, everything is ok.

Expert Review of Starling Bank

In the UK, mobile banking has been around for a long time, with Starling being one of the path-breakers. It has operated for 8 years and has hundreds of thousands of customers globally. This is a conceptual feature of the organization because it is not singularly focused on UK residents, and anyone can open an account with this bank.

Of the key advantages, there’s the nonexistence of a monthly fee. At the same time, the bank does not have premium and professional accounts. There are only personal ones and ones for business; both are free and immediately offer all the tools. Opening an additional account of any type costs £2 per month. Usually, customers open a savings account, a child account, or a business account. All accounts are managed from one account in the application.

As a default, the overdraft function is active, which allows you to spend up to £1,200 over the account amount. Interest is debited monthly at 15-35%, it depends on the amount. An important point is that if an overdraft is agreed in advance in the application, no interest is charged for it, but some functions, such as international transfers, will not be available. The bank does not have loans for individuals, only the overdraft facility.

For business, Starling is convenient with a simplified account management system, transparent controls, and reporting tools. There is also full-scale business lending of up to £250,000, and for UK residents there is state support.

Anton Kharitonov

Anton Kharitonov

Financial expert and analyst at Traders Union

Dynamics of Starling Bank’s popularity among
Traders Union’s traders, according to 2023 data

Logo TU
20,0%
Top 3
10,0%
Top 5
7,0%
Top 10
5,0%
Top 20
1,0%
Top 40
0,5%
Top 100
0,2%
Top 100+
0,05%
Jan.
Feb.
Mar.
Apr.
May.
Jun.
Jul.
Aug.
Sep.
Oct.
Nov.
Dec.

Investment Programs, Available Markets, and Products of Starling Bank

The mobile bank does not offer separate investment tools. Each client, as a default, increases his savings thanks to payments of 0.05% per annum of the standard account amount. However, if the amount on all accounts of the client exceeds £85,000 (or the equivalent in dollars or euros), interest ceases to be paid. The bank itself does not provide other options for passive income; such options are possible only through partner projects.

Important!

If you are a large investor and plan on investments over $10,000, contact us at vip-invest@tradersunion.com or by the feedback form on our website. Our professional team will take you through all the intricacies of the deal and all the steps from signing up to withdrawal of profits.

Terms for Cooperation with Starling Bank

You do not need to be a UK resident to open an account with Starling neobank bank. You can have citizenship from almost any country (the official list is presented in the Terms of Cooperation that are published on the website). A bank client gets the opportunity to use a plastic card, Apple Pay, Google Pay, and Samsung Pay globally and deposit and withdraw funds at any ATM. The table below shows the main parameters of Sterling banking.

💼 Main types of accounts: Standard, business, child
💱 Multi-currency account: Yes (pounds, euros, dollars)
💵 Deposit terms and conditions: Accrual of 0.05% per annum on a standard account
💳 Loan terms and conditions: Up to £1,200 overdraft at 15-35%, business loan up to £250,000
☂ Deposit insurance: Yes
👛️ Savings options: Reports & Categories, Smart Statistics, Round-ups
📋 Types of payment: Plastic card, Apple Pay, Google Pay, Samsung Pay
➕ Additional features: Pots within an account, joint accounts, free transfers between bank users

Comparison of Starling Bank with other Brokers

Starling Bank Wise Bunq Curve Bank Axos Bank Suits Me Bank
Supported Countries UK Globally Netherlands, Germany, Austria, Italy, Spain, France, Belgium, Ireland, Bulgaria, Croatia, Slovenia, Republic of Cyprus, Finland, Greece, Hungary, Latvia, Lithuania, Luxembourg, Malta, Norway, Poland, UK and EEA USA UK and worldwide
Supported Currencies GBP, EUR, USD 54 currencies Euro (16 European currencies in the Easy Money plan) 26 currencies USD GBP, EUR, RON, SEK (for transactions with other currencies, automated conversion is made)
Deposit insurance Yes No EUR 100,000 No $500,000 No
Minimum deposit No No No No $50 No
Deposit rate 15%-35% No 0.09% APY No Up to 1.25% No
Loan Rate 0.05% No The bank does not issue loans No Individual No

Starling Bank Commissions & Fees

Information

A resident of any country can open an individual or business account with Starling mobile bank free of charge. He gets access to all the features and tools without having to pay extra for anything. There is no subscription fee for having one account under any circumstances.

Each additional account, regardless of its type, is subject to a fixed subscription fee of £2 per month. For example, if an additional child account is opened, you need to pay £2 for it. But if the account holder has a teenage child, and he opened the account himself, you do not need to pay for the account.

There is no commission for transfers within the country. There are also no fees for depositing funds, the source does not matter. There is a limit on cash withdrawals from ATMs for up to £300 and up to 6 withdrawals per day, thereafter, an individual commission is charged for each withdrawal (its amount is specified on the website). The commission for international transfers is 0.4% + £5.5. Overdraft fees for individuals are 15%, 25%, or 35% depending on the amount (can be calculated on the website). Business lending is considered individually.

We also compared Starling fees with similar types of fees on other Digital banks.

Broker Overdraft fee ATM Withdrawal Fee International transfer fee International exchange fee
Monzo Bank 19-39% Free in the UK In other countries: - up to £200 - free - beyond £200 - 3% €0.5 0.35%-2%
Starling Bank 15-35% No 0.4% transfer fee + local fees 0.4%
Chime Bank No No No 3% (max.$5)
Conclusion

Starling digital bank is a modern mobile bank that meets the highest standards. It has been operating for many years, it has a valid license, and is insured which requires it to report to the international regulator. Various types of accounts are offered, including for business and children. The first account opened has no subscription fee, for each subsequent account, there is a £2 charge per month. You can open accounts in euros and dollars. The bank is reliable and is recommended for cooperation.

Detailed review of Starling Bank

Starling Bank offers mainly typical functionality as a modern digital bank. It is built according to process management standards, is cross-functional, and is suitable for all users without restrictions. It has no representative offices and branches and is a completely online organization. Unlike most British neobanks, Starling allows you to open accounts in other currencies and is focused not only on residents of your country. Plastic cards and contactless smartphone payments are valid worldwide with the standard MasterCard fee.

Starling mobile bank by the numbers: 

  • providing services for more than 8 years;

  • Gains a new client every 39 seconds;

  • 430,000 corporate clients;

  • £0 fee for a standard account;

  • 0.05% per annum on a standard account.

A client can enter his user account through a browser on a personal computer or tablet. However, it is easier and more convenient to manage your account(s) through the bank's mobile application, which can be downloaded from the App Store or Google Play. The application is free and provides a complete list of functions and tools according to the standards of modern mobile banks.

Starling’s useful features:

  • Standard and Multi-currency accounts. By default, all Standard accounts hold funds in GBP only (automatically converted at the current MC rate). But any account can be made multi-currency by adding euros and US dollars.

  • Starling Marketplace. Out-of-the-box integration with a wide range of socially important products, from private pension funds to investment solutions, plus accounting software and other free extensions.

  • Mobile check deposits. Deposit checks up to £500 through the mobile app. Only a clear photograph of the receipt is required. Checks are instantly processed.

  • Connected card. The account holder can legally provide his plastic card to another person for use for his personal purposes. Full reporting will be available for the period while the card was used by another person.

  • Bills Manager. Aggregator of accounts and pots, which allows you to combine statistics on all client resources in one group of windows in the application. Clients have full control of the intuitive operation with no limits.

  • Round-ups. If the feature is activated, each purchase is rounded to the nearest pound on the reports, and the difference is allocated to a separate pot. Round-ups allow you to permanently form savings.

Advantages:

1

The bank has several levels of protection. It has never been hacked, and no breach of user funds or personal data has been recorded.

2

Like any digital bank, Starling provides technical support 24/7, and communication by phone, chat, and email are available.

3

The bank does not have premium accounts. This means that each client gets full and equal access to the list of financial instruments and services.

4

Payment of £2 per month for an additional account - one of the lowest monthly fees in this segment.

5

Built-in marketplace allows you to manage your life through your mobile phone, as almost all goods and services are available.

6

Intelligent and transparent statistics display a breakdown of replenishment and expenses by category, imposition of individual limits, and the Round-up function. These result in a perfect systematization of finances.

7

The Settle-up function will adjust and make all financial interactions between relatives and friends as transparent as possible.

8

To open an account, you do not need anything other than a scan of an identity document. The plastic card is sent free of charge within the UK.

Types of accounts for individuals and businesse

At the moment, the mobile bank offers several types of accounts. Personal, business, and individual entrepreneur accounts are opened free of charge, a child account cannot be opened free of charge because it must be linked to the parent's account and registered on it. Accordingly, this is an additional account, and the bank charges a monthly subscription fee of £2 for each additional account.

Account Type
Description
Personal account
A typical account that has all the features listed above. 0.05% per annum, overdraft up to £1200 (free, if agreed), transfers without limits.
Business account
The account can control multiple clients, and integrate with Xero, QuickBooks, FreeAgent, and other business services. Full reporting, a connection of international payments, and contactless payment.
Individual entrepreneur account
Focused on the self-employed and individual entrepreneurs, simplifies reporting, and automates taxation. Cash and checking deposits, overheads.
Starling kite
Account for children of 6-12 years old. It differs from a standard account in that there are restrictions on actions (for example, you can prohibit an overdraft), and it is fully controlled from the parent's account, plus it has transparent statistics.
Teen account
Account for teenagers 13-17 years old. It is no different from a regular personal account, except for some legally regulated restrictions. Such an account can be opened without the participation of adults.
Multi-currency accounts
An individual can open an account for holding euros, a legal entity also has the opportunity to open an account for holding US dollars. Any account can be converted to a multi-currency account.

Another type of account available with Starling is the joint account. A bank client can link his account with any other account, and that one can be opened through a third-party bank. Linked accounts get shared reporting, a single credit history, and overlapping features. For example, you can pay for online purchases with funds from another account.

Banking features

Modern neobanks operate on the principle of giving the client total control over financial decisions. The bank client receives detailed reports in the form of tables and diagrams on income and expenses. You can set individual goals, track them by milestones, and set limits and alerts. All this is done in just a couple of touches of the mobile phone screen.

Another benefit of Starling is that the bank is open to residents of all countries and is quite loyal in terms of the policy of commissions and fees. If a client pays for purchases online and hardly withdraws money from ATMs, then the service for him is free for the first account and £2 per month for each subsequent one. If the client is actively spending money, you need to take into account the limits and use the smart savings features to optimize spending.

Accounts for sole traders, the self-employed, and organizations offer many business functions, including automated tax reporting and simplified accounting due to the multifunctionality of end-to-end processes.

Technical Support

The site and the application have a "Help" item with basic FAQs on the neobank's functions. The Help Center section provides detailed explanations on various items, including legal issues. To clarify operational situations, you can use the chat in the application, send an email to help@starlingbank.com, or to the ticket system on the website.

Communication with specialists by phone is available through the corresponding function in the mobile application's support center. The legal address of the company where paper letters can be sent is PO Box 74352 LONDON EC2P 2QU.

Social programs of Starling Bank

The general trend for British neobanks is the desire to preserve nature. Starling is phasing out fossil fuel counterparts and is not investing in such projects. By 2050, the bank intends to achieve the complete absence of its negative impact on the environment, even indirectly.

Each client of the bank can take part in a unique promotion. A referral link is available to him in his user account. This link can be sent to a friend, acquaintance, or other people. If another person registers with Starling Bank using this referral link and passes the identity verification, the bank will plant a tree. The owner of the referral link will receive a full report. 

The program is implemented jointly with Trillion Trees, BirdLife International, and the WWF. To date, Starling has planted about 50,000 trees.

How to open an account at Starling Bank

Go to the official Starling Bank website, click on the "Start" button in the upper right corner of the screen. Select the type of account: private, business,or individual entrepreneur. Click "Continue" and indicate if you have used Starling services before and click "Continue" again. Enter your name, then enter your mobile phone number and get a link to download the mobile application in the App Store or Google Play.

Starling Bank homepage
Starling Bank homepage

You can also go directly to the digital store, search for Starling, and download and install the app directly. After installation, the application will ask you to provide personal data and to send a scan or photo of a document proving your identity (a driver's license will do). Verification takes one to three days. As soon as it is completed, you will receive a notification and will be able to enter your user account.

Then, follow the instructions on the screen. We recommend that you immediately go to the "Security" section in the settings and enable all options for protecting your account. You can use the banking functions from your mobile phone or through a personal computer browser.

All information posted on the Traders Union website is based on reliable and objective data. We have combined our 10 years’ experience in the financial sector and the feedback of our customers to provide you with a true picture of the best forex companies in the market. Detailed information about our methodology.

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FAQs

How does Starling Bank earn money?

The main income of Starling Bank is from commissions. You can learn the structure of commissions in detail on the bank's website.

How does Starling Bank protect its customers?

Starling Bank uses two-factor authentication, data encryption and other security methods.

Is it possible to check the statistics of expenses?

Starling Bank provides clients with extended statistics. You can study the detailed information about revenue receipts, expenses, split into different periods of time, etc.

Is it possible to make international payments through Starling Bank?

Yes. Starling Bank allows you to make payments between customers in different countries.

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