Interactive Brokers Customer Service Review
Interactive Brokers offers different channels for communication with customers: live chat, phone support (phone number varies depending on country), email (emails are sent using the link in the Message Center found in Account Management), and social media (Twitter, Facebook, and LinkedIn).
Interactive Brokers stands out as one of the premier trading platforms, providing investors and traders with a lucrative avenue in the online financial market. The exceptional Interactive Brokers customer service adds another layer of distinction, placing this broker high among those known for their flexible and client-focused service. The broker's support team is reachable via live chat, email, and phone.
This article explores the distinctive aspects of Interactive Brokers' customer service. TU experts will present you with the broker's support communication channels. You will also discover the benefits and drawbacks of Interactive Brokers' support and how they stack up against some of the best trading platforms.
-
How do you contact Interactive Brokers support?
Customers can contact Interactive Brokers support using their live chat feature; email and phone are other top alternatives. Due to security and spam concerns, inbound communications sent via commercial email are not supported. Both current clients and clients who are still in the application process can send formal questions by using the link in the Message Center found in Account Management.
-
Does Interactive Brokers support respond quickly?
Yes. The speed at which Interactive Broker's customer service responds varies depending on the channel you use. Phone or live chat are the fastest ways to contact these experts for assistance. If the agents are serving other clients, there will be a noticeable delay, and the clients will have to wait in line.
-
Do Interactive Brokers support work on weekends and holidays?
No. Interactive Brokers Support does not offer services on weekends.
-
Can you trust Interactive Brokers' support?
Yes. Interactive Brokers ensures a secure trading environment by adhering to regulations set forth by the Commodity Exchange Act and complying with the rules established by the Commodity Futures Trading Commission ('CFTC') and the National Futures Association ('NFA'). As a reputable platform, it employs experienced trading experts to attend to the customer's needs via the customer support center.
What are the channels for communication with support at Interactive Brokers?
A broker's response relevance, or whether they provide a clear answer to a question or one that requires further explanation, is a significant factor in determining the caliber of their customer service. The channels through which a broker provides services to clients determine the quality of assistance the traders get. A key component of a properly operating customer service system is the variety of avenues through which traders can contact customer service representatives. These channels all provide distinct support service experiences.
Generally speaking, the more communication channels you have available, the more likely it is that someone will answer your questions right away. Interactive Brokers incorporates up to 3 channels for active investors to reach customer support. Below is the Interactive Brokers Customer Service communication channel.
1. Live chat
Given its responsiveness and quick response time, live chat is one of the most popular ways to communicate with the interactive broker's support team. It is a good way to get in touch with the support staff because they always go above and beyond to ensure clients get the best care possible. With the help of the live chat feature, they give customers more thorough explanations.
2. Phone
It's more convenient and quicker to communicate with the Interactive Brokers support team over the phone. Like you would call friends and business associates, you can call the Interactive Brokers support team, explain your situation, and receive a prompt solution. Calling customer support over the phone is a better alternative if you search for a quicker option, such as live chat. Below are phone numbers based on region to reach the Interactive Brokers support team.
Location |
Number |
|---|---|
United States |
1 (877) 442-2757 Toll-Free 1 (312) 542-6901 Direct dial |
United Kingdom |
+44 20 3744 7220 Direct dial |
Australia |
+61 (2) 7251 0088 Direct dial |
Japan |
+65 6990 5200 General |
Europe |
00800-42-276537 Toll-Free +41 41 562 0902 Direct dial |
Canada |
1 (877) 745-4222 Toll-Free 1 (514) 847-3499 Direct dial |
Hong Kong |
+852-3107-8333 Direct dial |
India |
+91 22 61289888 Direct dial +91 22 39696188 Direct dial |
China |
+86 (21) 6086 8586 Direct dial |
Singapore |
+65 6990 5200 General |
Hungary |
+36 80 088 400 Toll-Free +36 1 701 0350 Direct Dial |
Ireland |
+353 1 264 0643 Direct dial |
3. Email
While it takes a little longer than live chat, email correspondence is another method of contacting Interactive Brokers customer service. Response times can range from several hours to a full day; in any case, you should receive a response within 48 hours. Interactive Brokers provides comprehensive and easily understandable summaries in response to email inquiries from traders. There is no restriction on how many times a trader can send an email to Interactive Brokers customer service; they can also send additional questions if they are dissatisfied with the response they received.
Issues with passwords, security devices, and account logins must be verified as the account holder's identity is being handled by phone with Client Services. IBKR urges users to refrain from emailing security-related requests using the email channel.
4. Social media
Interactive Brokers offers customer support through social media apps like Facebook, Twitter, and LinkedIn. This is an indirect way for users to get assistance from IBKR customer support. The support team focuses on comments made on the public wall or in the comment section. Upon customer sharing challenges encountered while using any of IBKR's services, the customer service at Interactive Brokers strives to resolve the issue promptly. They actively engage with clients on their integrated social media wall, ensuring that concerns or dissatisfaction are acknowledged and attended to on time.
Pros and cons of Interactive Brokers customer service
The Interactive Brokers support service has received positive reviews from past customers, but there are some negative aspects. The table below lists Interactive Brokers' customer support's advantages and disadvantages.
👍 Pros
• Interactive Broker provides customer service in multiple languages. For some offshore clients, Interactive Brokers offers support in their languages.
• Because of the knowledge and experience of Interactive Brokers' support team members in the online trading and technology industries, traders and investors get practical solutions to their challenges.
• Users can communicate with experts quickly and easily thanks to the Interactive Broker trading platform's phone support and live chat feature.
👎 Cons
• The responsiveness of Interactive Brokers' live chat varies during different sessions. Sometimes, there might be a brief wait of a few minutes before receiving a response, while in other instances, they address inquiries within just a minute.
• Interactive Broker's customer service operates solely during the weekdays, adhering to rigid time constraints. The absence of round-the-clock support may pose a drawback for traders seeking assistance beyond standard business days.
• Responses to email inquiries may take an extended period, ranging from 12 to potentially 48 hours. Additionally, although the broker provides services in multiple languages, there are instances where certain traders may find their preferred language unavailable on the platform.
Comparison of Interactive Broker's Customer Service with offers from other brokers
While many of the best brokers focus on offering their customers outstanding customer service, some platforms appear to perform better in this area than others. To know which broker support service is best, comparing their assistance features becomes necessary. Below is how Interactive Brokers' customer service compares with the support services of ICMarkets and XM.
| Interactive Broker | IC Markets | XM | |
|---|---|---|---|
Availability of communication 24/7 (Yes/No) |
No |
Yes |
No |
Traders' reviews(positive/negative) |
Positive |
Positive |
Positive |
Quality of customer service (Good or Not) |
Good |
Good |
Good |
Live Chat |
Yes |
Yes |
Yes |
Telephone |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
|
Social networks |
Yes |
Yes |
Yes |
As a reliable trading platform, Interactive Brokers offers traders the tools they need to trade, including educational resources, demo or paper trading accounts, etc. Traders seeking assistance with their trading accounts, minimum deposits, and transaction fees can trust Interactive Brokers because of their dependable and helpful customer service. Customer inquiries are promptly attended to by the support staff, who also provide details on fees like minimum deposits and other facets of trading on the platform.
Numerous evaluations from various forums and communities constantly highlight Interactive Brokers' outstanding customer service and how well it resolves customer queries. However, it's crucial to note that reaching out to them during weekends or public holidays might pose some challenges.
Related Articles
Team that worked on the article
Peter Emmanuel Chijioke is a professional personal finance, Forex, crypto, blockchain, NFT, and Web3 writer and a contributor to the Traders Union website. As a computer science graduate with a robust background in programming, machine learning, and blockchain technology, he possesses a comprehensive understanding of software, technologies, cryptocurrency, and Forex trading.
Having skills in blockchain technology and over 7 years of experience in crafting technical articles on trading, software, and personal finance, he brings a unique blend of theoretical knowledge and practical expertise to the table. His skill set encompasses a diverse range of personal finance technologies and industries, making him a valuable asset to any team or project focused on innovative solutions, personal finance, and investing technologies.
Dr. BJ Johnson is a PhD in English Language and an editor with over 15 years of experience. He earned his degree in English Language in the U.S and the UK. In 2020, Dr. Johnson joined the Traders Union team. Since then, he has created over 100 exclusive articles and edited over 300 articles of other authors.
The topics he covers include trading signals, cryptocurrencies, Forex brokers, stock brokers, expert advisors, binary options. He has also worked on the ratings of brokers and many other materials.
Dr. BJ Johnson’s motto: It always seems impossible until it’s done. You can do it.
Mirjan Hipolito is a journalist and news editor at Traders Union. She is an expert crypto writer with five years of experience in the financial markets. Her specialties are daily market news, price predictions, and Initial Coin Offerings (ICO). Mirjan is a cryptocurrency and stock trader. This deep understanding of the finance sector allows her to create informative and engaging content that helps readers easily navigate the complexities of the crypto world.