Traders can contact Exness through their Help Center for comprehensive information and FAQs or use live chat on the website for real-time assistance. Additionally, email support at support@exness.com is available for written inquiries, and for quicker responses, traders can reach Exness customer service by phone at +35725030959.
Exness Customer Service Review
Updated: November 15, 2023
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Exness is a beginner-friendly broker, and most of its services and trading tools are designed to give users the best trading experience. This broker is among the legit brokers offering traders platforms to trade CFDs on Forex, stocks, and other instruments. Trading Forex and stocks can be intricate for traders who are new to the trading industry or using the Exness trading platform for the first time. However, Exness customer service is available to assist traders who find it daunting to invest in the platform, and this helps to boost a trader's user experience. Iin this article, TU experts will review the services of the Exness support team to help potential traders know what to expect from Exness customer service.
What are the channels for communication with support at Exness?
The channels for communication with the Exness support team refer to the mediums traders utilize for a flexible way to communicate. Customers can contact Exness through different channels, but depending on their location, it is up to the user to choose the one that works best for them. Below are channels for communication with Exness customer service.
1
Exness Help Center
Exness Help Center refers to a resource or hub where users or clients can access resources, get help, and find information about their brokerage accounts and services. Users can review FAQs, guides, and tutorials to find answers to questions about trading on the platform. The purpose of the Exness Help Center is to provide clients with comprehensive information regarding their investments, Exness trading terminals, deposits, and withdrawals, and more. Once more, Exness customer service contact details are provided for individuals who are unable to locate the precise resolution they need for their particular problem.
2
Exness Live chat
Using Exness's live chat feature, customers can text customer service agents or brokers in real time. With this service, customers can use a chat interface on the broker's website or platform to ask inquiries, request help, or obtain information about trading activities, account management, and other relevant topics. Instead of contacting Exness customer service by phone or email, users can communicate with them more conveniently and effectively. You will need to provide your account number and support PIN if you are an existing client.
3
Exness provides email as an additional channel for users to communicate with Exness support about issues with their active accounts. Traders can contact the company via email at the address given if they have any questions concerning their investments or any other financial services the broker provides. Clients wishing to obtain written assistance or information can use email correspondence with the broker's customer service team. When emailing support@exness.com, always include your account number and support PIN if you are an existing client. The support staff should get back to you within a day.
4
Phone
The phone channel is among the fastest ways to contact the Exness support team. Customers or potential customers can use this service to get in touch with the brokerage about requests, complaints, or questions regarding their trading activity and accounts. Exness phone customer service gives traders information and support on their order placement, technical assistance, account management in general, and financial services. So you can reach out to the excess customer service on +35725030959.
Pros and cons of Exness customer service
Like other brokers, Exness customer service has its ups and downs. Below are the pros and cons of Exness customer service.
👍 Pros
• Exness live chat support is flexible and responsive
• They provide multilingual customer service, which can be very helpful for traders from various geographical areas.
• Exness offers email support, enabling traders to send written inquiries or problems to the company's customer service agents, who will then respond clearly and succinctly.
👎 Cons
• Although live chat responds quickly in most cases, it can take longer depending on the volume of questions and the time of day.
• Certain areas with poor internet connections may cause emails to take longer to process.
• Support in less widely used languages might not be as easily accessible for certain users, even though they provide multilingual support.
Comparison of Exness Customer Service with offers from other brokers
Due to the intense competition in the trading industry, numerous brokers are making sure their services are top-notch and satisfy the needs of novice and experienced traders. One aspect of this is helping traders who might find using the broker's trading tools and services intimidating by offering assistance in those areas. Here's how Exness's customer support stacks up against other leading brokers in the trading space.
| Exness | IC Markets | XM | |
|---|---|---|---|
|
Availability of communication 24/7 (Yes/No) |
Yes |
Yes |
No (24/5) |
|
Traders' reviews(positive/negative) |
Excellent |
Excellent |
Average |
|
Quality of customer service(Good or Not) |
Good |
Good |
Fair |
|
Live Chat |
Yes |
Yes |
Yes |
|
Telephone |
Yes |
Yes |
Yes |
|
|
Yes |
Yes |
Yes |
|
Social networks |
Yes |
Yes |
Yes |
FAQs
When is the best time to contact Exness customer service?
You can contact Exness customer service at any time, as they are available around the clock in several languages.
How can I reach out to the Exness support team faster?
Exness Live Chat and phone support are the quickest ways for traders to connect with the Exness support staff. You can also email support@exness.com to receive a response in 24 hours. But you must provide your account number and support PIN if you're an existing client.
What is the most convenient way to reach out to Exness customer service?
Live chat is the most practical method for customers to contact technical support, even though Exness offers several other ways as well.
To contact Exness customer service, do I need to have an Exness account?
Since traders may have different reasons for reaching out to Exness customer service, you must not have an account with the broker to contact or get information from the Exness assistance service. For this reason, anyone using the website can take advantage of the 24/7 support chat feature without signing up for an Exness account.
Team that worked on the article
Peter Emmanuel Chijioke
Contributor
Peter Emmanuel Chijioke is a professional personal finance, Forex, crypto, blockchain, NFT, and Web3 writer and a contributor to the Traders Union website. As a computer science graduate with a robust background in programming, machine learning, and blockchain technology, he possesses a comprehensive understanding of software, technologies, cryptocurrency, and Forex trading.
Having skills in blockchain technology and over 7 years of experience in crafting technical articles on trading, software, and personal finance, he brings a unique blend of theoretical knowledge and practical expertise to the table. His skill set encompasses a diverse range of personal finance technologies and industries, making him a valuable asset to any team or project focused on innovative solutions, personal finance, and investing technologies.
Dr. BJ Johnson
Developmental English Editor
Dr. BJ Johnson is a PhD in English Language and an editor with over 15 years of experience. He earned his degree in English Language in the U.S and the UK. In 2020, Dr. Johnson joined the Traders Union team. Since then, he has created over 100 exclusive articles and edited over 300 articles of other authors.
The topics he covers include trading signals, cryptocurrencies, Forex brokers, stock brokers, expert advisors, binary options. He has also worked on the ratings of brokers and many other materials.
Dr. BJ Johnson’s motto: It always seems impossible until it’s done. You can do it.