IC Markets Customer Service Review
IC Markets offers 24/7 customer support through live chat, phone, and email in multiple languages, including English, German, and Japanese. The live chat feature connects traders with agents within 2–3 minutes, while email support typically responds within 10 minutes. Phone support is available from Sunday 10:00 PM to Friday 10:00 PM (GMT). Additionally, the Help Center FAQ provides quick answers to common questions. While IC Markets' support is highly rated, some users report occasional delays in live chat responses.
In addition to offering the best technological solutions for Forex and CFD traders, IC Markets understands the importance of good customer service and support. With customer support available 24/7 and offices in various regions, IC Markets is able to assist teams globally.
Wondering how good IC Markets customer service is? We’re here to answer all your questions. Here, we talk about the various customer support channels IC Markets has to offer and compare them to options offered by other brokers.
Pros and cons of IC Markets customer service
While there are a few minor drawbacks, IC Markets support remains a strong feature of the broker. The team is accessible through multiple channels, including email, phone, and live chat, giving traders the help they need quickly and efficiently.
In addition to being reliable, IC Markets customer service offers multilingual assistance, ensuring that traders from different regions can communicate easily. Whether you're a beginner or an experienced trader, the support team is well-equipped to address queries and resolve issues promptly.
| Pros | Cons |
|---|---|
| 24/7 availability | Long wait times for live chat |
| Multiple customer support channels | Live chat responses aren’t always relevant |
What are the channels for communication with support at IC Markets customer service?
Customers have described IC Markets' customer service as excellent compared to other brokers, and it is available 24/7, which is exceptional given the norm is 24/5. In addition, traders from all over the world have access to hands-on support provided in a variety of languages. Several languages are available for customer service, including Dutch, German, English, Danish, Polish, Japanese, and Chinese.
Customer support at IC Markets is available in various channels, including phone, email, and live chat. We discuss them in more detail below.
Live chat support
Traders looking for fast help can use the IC Markets live chat feature, which is available 24/7 on the broker’s website. To begin, you’ll need to enter your name and email address. The chatbot offers instant solutions to common issues, making it easy to get started.
If you need more assistance, typing “chat with an agent” will connect you to a live representative. Based on user feedback, live agents usually respond in less than two minutes, though more complex questions may take slightly longer.
For ongoing assistance, the IC Markets support team is always available to help with technical issues, account queries, or trading concerns. Many traders say the support team is effective and friendly, ensuring a reliable experience whenever help is needed.
Email support
For traders looking to reach out to IC Markets, their support email is an easy way to get in touch. You can find their email on the "Contact Us" page of the website or send a message directly to support@icmarkets.com from your email app. Customers often get quick replies, with some responses arriving in as little as 10 minutes.
Beyond email, IC Markets customer service provides additional ways to assist traders. For urgent issues, traders can use the phone option so they can talk directly to a representative. Whether through email, phone, or live chat, IC Markets makes it easy for traders to get the help they need quickly.
Phone support
Clients who want to reach IC Markets can connect via their contact number, which is Accessible between 10:00 PM Sunday and 10:00 PM Friday (GMT). The IC Markets contact number is +248-467-1976, letting traders connect directly with the broker.
If you need additional help, you can use IC Markets customer service, which is efficient and easy to reach. Whether it’s for account setup, trading questions, or technical support, the team is available via phone, email, and live chat to ensure you get fast answers.
Other customer support options
Beyond phone, email, and live chat support options, IC Markets also offers a FAQ feature located under the “Help Center” section on its website. This may be a great option for traders who may have a simple issue that doesn’t require active support from an agent. There are frequently asked questions in this section to prevent traders from contacting support, allowing them to get an answer quickly and conveniently.
Comparison of IC Markets customer service with offers from other brokers
In the table below, we compare IC Markets’ customer service with that of other brokers. We compare the availability of communication, traders’ reviews, quality of customer service options, and the different customer support channels.
IC Markets customer service with offers from other brokers
| Brokers | Admiral Markets | ICMarkets | XM |
|---|---|---|---|
| Availability of communication 24/7 | No | Yes | No |
| Traders' reviews | Positive | Positive | Positive |
| Quality of customer service | Good | Good | Good |
| Live Chat | Yes | Yes | Yes |
| Telephone | Yes | Yes | Yes |
| Yes | Yes | Yes | |
| Social networks | No | No | No |
| Open an account |
Summary
IC Markets provides dependable support for traders through live chat, phone, and email, available around the clock. The IC Markets support team is quick to respond, with live chat connecting users to an agent in minutes and emails usually answered quickly.
While live chat might face minor delays during busy periods, the overall quality of customer service at IC Markets is excellent. The team offers multilingual assistance, helping traders from various regions resolve their queries with ease. For immediate answers without reaching out directly, traders can rely on the platform’s detailed FAQ section.
With multiple customer options, IC Markets makes support accessible and reliable for traders everywhere, whether they need help with account setup, technical issues, or trading-related questions.
FAQs
What is the minimum deposit for IC Markets?
In order to open an account with IC Markets UK, you must deposit at least $200. The type of trades you can execute and the volume you can trade may be limited if you deposit a smaller amount.
How much time does IC Markets take to process a withdrawal?
IC Markets processes withdrawals within 24 hours and funds are credited to domestic bank accounts and cards within 3-5 days. The withdrawal of funds from a credit card can take up to 10 working days. E-wallet withdrawals are processed immediately, whereas international bank transfers can take up to 14 working days.
Can I use IC Markets in the UK?
In spite of the fact that IC Markets operates without regulation in the UK, traders in the UK can register on the site and use it there. They are registered under Raw Trading Ltd, which is regulated by the Seychelles FSA. For UK-based traders, IC Markets is a medium risk CFD broker.
Can you trade Crypto on IC Markets?
A total of 21 cryptocurrencies are traded on IC Markets, including Bitcoin, Dogecoin, and Ethereum.
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Team that worked on the article
Oleg Tkachenko is an economic analyst and risk manager having more than 14 years of experience in working with systemically important banks, investment companies, and analytical platforms. He has been a Traders Union analyst since 2018. His primary specialties are analysis and prediction of price tendencies in the Forex, stock, commodity, and cryptocurrency markets, as well as the development of trading strategies and individual risk management systems. He also analyzes nonstandard investing markets and studies trading psychology.
Also, Oleg became a member of the National Union of Journalists of Ukraine (membership card No. 4575, international certificate UKR4494).
Chinmay Soni is a financial analyst with more than 5 years of experience in working with stocks, Forex, derivatives, and other assets. As a founder of a boutique research firm and an active researcher, he covers various industries and fields, providing insights backed by statistical data. He is also an educator in the field of finance and technology.
As an author for Traders Union, he contributes his deep analytical insights on various topics, taking into account various aspects.
Mirjan Hipolito is a journalist and news editor at Traders Union. She is an expert crypto writer with five years of experience in the financial markets. Her specialties are daily market news, price predictions, and Initial Coin Offerings (ICO).