RoboForex Customer Service Review
RoboForex offers its clients round-the-clock support and assistance in 16 languages, which allows many traders to benefit from a personalized experience. RoboForex customer support attends to customers via phone, email, and live chat. Also there are support tickets, social media.
RoboForex is a well-known broker that provides a wide range of trading services. Here's an updated review focusing on its customer service, reflecting the most recent changes and additions.
What are the channels for communication with support at RoboForex?
RoboForex provides multiple channels for communication with their support team to ensure traders can get assistance whenever needed. Here are the primary communication channels available:
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Live Chat. Available on the RoboForex website, the live chat feature allows traders to get immediate responses to their queries. It is one of the most popular channels due to its real-time nature.
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Email Support. Traders can send their queries or issues via email to RoboForex's support team. The email address is support@roboforex.com. This method is suitable for non-urgent inquiries that may require detailed explanations.
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Telephone Support. RoboForex offers phone support for more direct and personal assistance. Traders can call the support team during business hours for immediate help. The phone numbers are listed on the RoboForex contact page and vary based on the trader's region.
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Support Tickets. Through the RoboForex member area, traders can submit support tickets. This method provides a trackable way to follow up on specific issues or requests.
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Social media. RoboForex is active on several social media platforms, including Facebook and Twitter, where traders can also reach out for support or follow updates.
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FAQ and knowledge base. While not a direct communication channel, the comprehensive FAQ section and knowledge base on the RoboForex website can help traders find answers to common questions and issues without needing to contact support.
Main features of RoboForex customer service
24/7 availability
RoboForex offers 24/7 customer support via multiple channels including live chat, email, and phone. This guarantees that traders will receive assistance at any time, regardless of time zone.
Multilingual support
Support is available in several languages, catering to a global clientele. English is the primary language, but other languages are supported as well, enhancing accessibility for non-English speaking users.
Live chat options
RoboForex’s live chat feature is accessible through their website, offering immediate assistance. Users can choose from various platforms for live chat support, including WhatsApp, Facebook Messenger, and Telegram.
Call back service
For traders who prefer a more personal touch, RoboForex offers a call back service. Users can leave their phone numbers, and a support representative will call them back at a convenient time.
Comprehensive contact methods
Besides live chat and call back, RoboForex provides support via a contact form on their website and an international phone line. However, email support is not prominently listed, which might be a drawback for those who prefer this method of communication.
Pros and cons of RoboForex customer service
We will explore the advantages and potential drawbacks of RoboForex's customer service, giving you a balanced view based on user experiences and expert reviews.
Pros and cons of RoboForex customer service
| Pros | Cons |
|---|---|
24/7 availability ensures support is always accessible |
Email support is not prominently featured |
Multiple channels for live chat support (WhatsApp, Facebook Messenger, Telegram) |
Phone support may have long wait times during peak hours |
Multilingual support caters to a global user base |
Some payment methods for withdrawal can take longer to process |
Call back service adds a personal touch |
Limited availability in certain restricted countries (e.g., USA, Canada) |
Risk and warnings
Trading with RoboForex involves risks, especially when dealing with leveraged products like Forex and CFDs. It's important to be aware that a high percentage of retail investor accounts lose money when trading these products. Always trade with funds you can afford to lose and ensure you understand the risks involved.
Considerations for traders
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Regulation. RoboForex is regulated by the International Financial Services Commission (IFSC) of Belize, ensuring a level of security for traders’ funds.
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Prohibited regions. RoboForex does not operate in certain countries, including the USA, Canada, Japan, and Australia, due to regulatory restrictions.
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Support channels. Use the live chat and call back options for the fastest responses. For complex issues, consider using the contact form on their website.
RoboForex customer support is commenda
As a trader using the RoboForex app, I can attest to the reliability of their customer service. The availability of 24/7 support through various channels ensures that help is always at hand. I particularly appreciate the quick response times on live chat and the ability to receive a call back for more detailed discussions.
The language support is also broad, including languages such as English, Spanish, and more. This dedication to customer service, combined with a robust trading platform and competitive fees, makes RoboForex a strong choice for both novice and experienced traders.
Summary
RoboForex's customer service stands out for its 24/7 availability, diverse support channels, and multilingual capabilities, making it a robust support system for traders worldwide. The ability to access live chat through various platforms such as WhatsApp, Facebook Messenger, and Telegram adds convenience and flexibility. Additionally, the call-back service provides a personal touch, ensuring that users can get the help they need in a timely manner.
FAQs
How can I contact RoboForex support?
You can contact them via live chat, phone, WhatsApp, Facebook Messenger, Telegram, or through a contact form on their website.
Is RoboForex support available in multiple languages?
Yes, support is available in several languages, including English.
Can I request a call back from RoboForex support?
Yes, you can leave your number, and a representative will call you back.
Does RoboForex provide email support?
While not prominently listed, you can use the contact form on their website for email support.
Can I get live support on social media platforms?
Yes, RoboForex offers support through WhatsApp, Facebook Messenger, and Telegram.
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Team that worked on the article
Chinmay Soni is a financial analyst with more than 5 years of experience in working with stocks, Forex, derivatives, and other assets. As a founder of a boutique research firm and an active researcher, he covers various industries and fields, providing insights backed by statistical data. He is also an educator in the field of finance and technology.
As an author for Traders Union, he contributes his deep analytical insights on various topics, taking into account various aspects.
Dr. BJ Johnson is a PhD in English Language and an editor with over 15 years of experience. He earned his degree in English Language in the U.S and the UK. In 2020, Dr. Johnson joined the Traders Union team. Since then, he has created over 100 exclusive articles and edited over 300 articles of other authors.
Mirjan Hipolito is a journalist and news editor at Traders Union. She is an expert crypto writer with five years of experience in the financial markets. Her specialties are daily market news, price predictions, and Initial Coin Offerings (ICO).