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ING Bank Review 2025

Trading platform:

  • ING Platform

ING Bank Review 2025

Updated:
Updated: June 26, 2025

7.45

/

10

TU Overall Score
The purpose of creating the TU Overall Score is to make the search for secure and reliable brokerage companies easier for the visitors of our website. We believe that it is a very important mission as, unfortunately, not every company in the financial industry is worthy of trust.

According to our idea, the TU Overall Score indicator should answer the biggest question of all: “Can I trust this broker with my money?”. The scores range within 0.01 – 9.99 (the higher the indicator the more trust the broker has). More details
Supported Countries:
  • All EEA members, the Philippines, Australia, Turkey, and several other countries
Supported
Currencies:
  • USD, EUR, and regional currencies
Deposit rate:
  • Up to 3.30% per annum depending on the region
Deposit insurance:
  • Depends on the region (for example, 250,000 AUD for Australia)

Summary of ING Direct

ING Bank is part of ING Groep N.V., which is the largest group of banks in the Netherlands, and it has been on the list of the European systemically important banks since 2011. ING provides services to residents of the countries of the European Economic Area (EEA) and has offices in other regions as well. This company offers all features of online banking and has a proprietary mobile app through which its clients manage their finances. The services of this digital bank include savings and investment accounts, mortgaging and lending, and insurance and retirement funds. ING Bank has over 38 million clients and is a contemporary neobank with favorable conditions of cooperation.

💼 Main types of accounts: Orange, Discounted Orange, Starter, and Business
💱 Multi-currency account: Yes
☂ Deposit insurance: Yes
👛️ Savings options: Account statistics and analytics, saving funds, notifications, and cashback
➕ Additional features: Lending, online mortgages, automated investments, leasing apartments, retirement funds, and insurance

👍 Advantages of trading with ING Direct:

  • It takes less than 10 minutes to open a new account, which costs 1.90 EUR or more per month.
  • The mobile app is free and has a full set of functions for online banking.
  • All debit accounts and loans are aggregated in the app for centralized control.
  • Clients can take out loans and mortgages or buy insurance via the mobile app.
  • Favorable investment solutions, leasing apartments, and other options for increasing one’s capital.
  • Special account types such as children’s accounts are controlled by parents.
  • User accounts for businesses with free accounting packs that allow clients to automate routine transactions.

👎 Disadvantages of ING Direct:

  • There are no free rate plans.
  • Not all regions have call centers.
  • The company operates in only 40 countries.

Evaluation of the most influential parameters of ING Direct

User Satisfaction Customer Satisfaction Score (CSAT) is a unique metric of Traders Union based on the analysis of user reviews posted on pages of each broker profile by the visitors of our website from all around the world. We have been collecting these broker reviews for over 13 years, and therefore, we know and understand the level of customer satisfaction with a specific brokerage company better than anyone else.

6.16

/10

Commissions and Fees The score for this parameter is based on the licenses a company holds. The higher the level of the license, the higher the score. Obtaining licenses in other jurisdictions also improves a broker’s score. We divide all licenses into three levels:

Level 1 jurisdictions (high level of trust): CFTC – USA, FINMA – Switzerland, FCA — UK, ASIC – Australia, CBI – Ireland, JFSA — Japan, MAS – Singapore, FMA — New Zealand, IIROC – Canada, SFC – Hong Kong.

Level 2 jurisdictions (medium level of trust): CySEC – Cyprus, FSCA – South Africa, CBRC – China, SEBI – India, ISA – Israel, SECT – Thailand, DFSA – United Arab Emirates

Level 3 jurisdictions (low level of trust): FSC – Belize, FSC – British Virgin Islands, FSC – Mauritius, VFSC – Vanuatu, SCB – The Bahamas, BMA – Bermuda, CIMA – Cayman Islands

7.71

/10

Types of accounts This parameter comprises a comprehensive analysis of all commissions and fees charged by a brokerage company, including trading and deposit/withdrawal fees. Also specific fees, for example the inactivity fee, are taken into account in the final score for the fees. Users can find detailed fees charged by a company in the broker’s profile.

7.35

/10

The ease of opening an account For this parameter, we evaluate the number of trading assets a broker offers access to in each group of financial instruments. We analyze the quotes a broker offers on Forex pairs, metals, indices, commodities, stocks, and cryptocurrencies. This parameter also includes evaluation of broker’s investment programs, for example access to copy trading, which we regard as an additional type of a trading instrument.

7.13

/10

Online-Payment Usability Traders Union experts are confident that brand awareness mostly fully reflects the real state of affairs in a company – the more popular the broker, the more people trust it. The score for this indicator is based on the data analysis of such services as Ahrefs and SemRush, which show how often a company’s brand is searched on Google. In addition, indicators of the SimilarWeb service, which show the approximate number of visitors of the broker’s website, are also taken into consideration. We also review disclosed official reports of brokers, which allow for evaluating their client base.

7.29

/10

Customer Support work The score of this parameter is based on the number of available communication channels of a company’s support service. The quicker and easier it is to contact the broker’s support, the higher the score. We check every available support channel, test the speed of processing of requests and completeness of provided information through several interactions.

7.65

/10

Social programs This parameter provides an evaluation of a company’s capacity to work with beginners. Only quality training and provision of full and unbiased information can help novice traders and investors minimize the risks of losing money, even when working with top-ranked companies. Brokers with useful educational and informational tools, including webinars, tutorials, podcasts and articles, receive higher scores.

7.87

/10

User Satisfaction i

20 comments
Total score:
6.8 /10

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cipsnubsNup
17 weeks ago

ING Direct clearly attaches great importance to training - and that's something to be proud of. The materials are well designed, and it's possible to practise your skills using a portfolio management simulator, which is particularly useful for beginners. This approach not only allows you to review the theory, but also to experience the market in a more realistic format, without risking real money. However, this impression is significantly blurred by the meagre choice of trading instruments. The assortment is really limited, and for those accustomed to great diversification, it's simply not an option. It feels like they've stopped at the basic package and aren't going any further. I'd like to see more assets and more directions, otherwise even quality training won't hold back those who want to move into full-fledged trading.

ING Direct accorde manifestement une grande importance à la formation - et il y a de quoi s'en féliciter. Les supports sont bien conçus et il est possible d'exercer ses compétences grâce à un simulateur de gestion de portefeuille, particulièrement utile pour les débutants. Cette approche permet non seulement de passer en revue la théorie, mais aussi de ressentir le marché dans un format plus réaliste, sans risquer de l'argent réel.
Cependant, cette impression est sensiblement brouillée par le maigre choix d'instruments de négociation. L'assortiment est vraiment limité, et pour ceux qui sont habitués à une grande diversification, ce n'est tout simplement pas une option. On a l'impression qu'ils se sont arrêtés à l'ensemble de base et qu'ils ne vont pas plus loin. J'aimerais voir plus d'actifs et de directions, sinon même une formation de qualité ne pourra pas retenir ceux qui veulent passer au trading à part entière.

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alinc
18 weeks ago

For me, reliability and reputation are always a priority, which is why I only choose companies with a solid foundation, in this case the backing of a major international bank, and which inspire confidence. This approach is particularly important when it comes to preserving capital and ensuring transparency of terms. This approach is particularly important when it comes to preserving capital and ensuring transparency of terms. However, it's important to understand that ing direct is not a currency broker in the usual sense of the word. Here, you won't be able to trade on the Forex market, as this possibility is not offered to customers. If you're concentrating on the currency market, you'll have to look for another solution. But for those interested in other types of assets - equities, bonds, funds - the platform may be just the thing.

Pour moi, la fiabilité et la réputation sont toujours une priorité, c'est pourquoi je ne choisis que des entreprises qui reposent sur des bases solides, en l'occurrence le soutien d'une grande banque internationale, et qui inspirent la confiance. Cette approche est particulièrement importante lorsqu'il s'agit de préserver le capital et d'assurer la transparence des conditions.
Cependant, il est important de comprendre qu'ing direct n'est pas un courtier en devises au sens habituel du terme. Ici, vous ne pourrez pas négocier sur le marché du Forex, car cette possibilité n'est pas offerte aux clients. Si vous vous concentrez sur le marché des devises, vous devrez chercher une autre solution. Mais pour ceux qui s'intéressent à d'autres types d'actifs - actions, obligations, fonds - la plateforme peut être tout à fait adaptée.

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Akisamedosy
2 years ago

I think that ING is not inferior in terms of quality to its competitors. I have been choosing a company for foreign affairs for a long time, I chose this one, and I can say that I am quite satisfied.

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Richardlets
2 years ago

Communicated with the support service - the impressions were positive. One can only hope that the service will be so pleasant.

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MartinNum
2 years ago

I don’t know, I didn’t try this bank, but I met reviews about ING. They are different. Probably, all the same, in order to understand what quality of service they provide, you need to check it yourself.

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balunakuta
4 years ago

Over the last 10 years, since I've been trading, I've cooperated with various brokers. I chose ING Direct because it has a good reputation and is regulated. Initially, I used ING Direct banking products (by the way, there are good interest rates on deposits), and I've been using their broker services since January 2021. The asset portfolio in this company is small, there's only access to the stock market, the organization doesn't work with Forex. But I'm happy to trade only securities. The risks are lower than when you work with CFDs or cryptocurrencies, but the results are pretty good. Last month, I made 10,000 euros with ING Direct.

Au cours des 10 dernières années, depuis que je fais du trading, j’ai coopéré avec différents brokers. J’ai choisi ING Direct, car cette société a une bonne réputation et elle est réglementée. Au départ, j’utilisais les produits bancaires d’ING Direct (au fait, il y a de bons taux d’intérêt sur les dépôts).
J’utilise leurs services de broker depuis janvier 2021. Le portefeuille d’actifs dans cette société est petit, il n’y a qu’un accès au marché boursier, l’organisation ne travaille pas avec le Forex. Mais je suis satisfait de ne négocier que des valeurs mobilières. Les risques sont moindres que lorsque vous travaillez avec les CFD ou les cryptomonnaies, mais les résultats sont plutôt bons. Le mois dernier, j’ai gagné 10 000 euros avec ING Direct.

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Tanveers
4 years ago

I came to the ING Direct platform from another broker and received 150 euros to cover costs. I think this is a noble gesture on the part of a European broker who wants to expand its customer base. Among the broker's proposals I really liked the portfolio with transfer of rights under the management of ING Luxemburg SA, where 30% is invested in equities and 70% in bonds. Risks are minimal and profitability is almost twice that of bank deposits.

Je suis venu à la plateforme d’ING Direct d’un autre courtier et j’ai reçu 150 euros pour couvrir les frais. Je pense que c’est un geste noble de la part d’un broker européen qui souhaite élargir sa clientèle. Ici, on ne fait pas de vaines promesses, comme certains magasins de seaux.

Parmi les propositions du broker j’ai beaucoup aimé le portefeuille avec transfert de droits sous la direction d’ING Luxemburg SA, où 30 % sont investis en actions et 70 % en obligations. Les risques sont minimaux et la rentabilité est presque 2 fois supérieure à celle des dépôts bancaires.

Expert Review of ING Direct

At first, ING Bank only worked in the European region but then it opened its branches in other countries, including Australia, Turkey, and the Philippines. Today, this neobank provides services to residents of 40 countries. Its geographical distribution is not the widest but ING makes statements about its ambitious expansion plans and gradually executes them.

Its main functions in the field of mobile banking are standard. A client can open an account and link to it his accounts at other banks. Accounts support multiple currencies and have international bank account numbers (IBANs). The mobile app allows one to make all types of transactions, including the reception of international transfers and payment of bills. ING charges a monthly service payment of 1.90 EUR or 2.35 EUR. The more expensive rate plan is more favorable because all withdrawals from ATMs in the EEA are free. In other regions, the rates may differ.

In the mobile app, a user can convert currencies, open savings accounts, and set up purposes and notifications. Depending on the rate plan and transaction type, a client receives a cashback. For example, there is a 1% cashback on utility payments. The bank offers several types of savings accounts and an integrated investment platform. Clients can invest in stocks, indices, and funds. There are personal plans and financial consultants.

ING Bank provides services that other digital banks usually don’t have. For instance, the company has its own retirement fund (available not in all regions), and its clients’ money is mandatorily insured. ING has an insurance system that covers everything from homes to mobile devices. Most clients think it’s convenient when all or almost all financial problems can be solved at one bank.

Anton Kharitonov

Anton Kharitonov

Financial expert and analyst at Traders Union

Dynamics of ING Direct’s popularity among
Traders Union’s traders, according to 2024 data

Logo TU
20,0%
Top 3
10,0%
Top 5
7,0%
Top 10
5,0%
Top 20
1,0%
Top 40
0,5%
Top 100
0,2%
Top 100+
0,05%
Jan.
Feb.
Mar.
Apr.
May.
Jun.
Jul.
Aug.
Sep.
Oct.
Nov.
Dec.

Investment Programs, Available Markets, and Products of ING Bank

ING Bank offers its clients two options for investments. In the app, there is a tab with quotations of stocks, indices, and funds. A client can compile his investment portfolio himself by investing funds in any available asset. The other option is to use the built-in services such as Simple Investing, ING Easy Investing, or ING Asset Management.

Simple Investing includes several diversified portfolios. This solution is convenient because the portfolios were compiled by the bank’s experts, and the investment process itself is automated. A fixed amount will be debited from the specified account every month and distributed among the selected portfolios.

ING Easy Investing offers a client to invest in one of the four funds created by the bank’s experts. ING Asset Management also simplifies investments by distributing funds according to the chosen strategy. There are stable, current, income, and index strategies. If a client chooses Easy Investing, he gets free 50 EUR for investments.

Overdrafts, loans, and flexes

ING Bank offers standard overdraft conditions. A client can overpay when making online or offline payments and then return the overpaid funds to the bank with a little interest. Funds can be returned in three, six, nine, or twelve payments. The overdraft amount and interest depend on the region. For instance, in Turkey, one can use overdrafts from 100 to 5,000 Turkish liras at 1.8%, and the first payment must be made within 1 month.

ING has several options for lending, and the most popular option for private individuals is an individual loan. Loan amounts for the European region are 2,500-75,000 EUR. The annual rates are 4.80%-9.70% depending on the amounts. One can apply for a loan through the mobile app with just a few taps on the screen. Loan terms can be from 6 to 120 months. These conditions are among the most favorable in all digital banks. But don’t forget that conditions may differ regionally.

Terms for Cooperation with ING Direct

ING digital bank is licensed in all regions where it has its branches. The clients’ funds are mandatorily insured. For example, in Turkey, under deposit insurance regulations, every deposit is insured for 100,000 Turkish liras. In other regions, the bank provides other insurance amounts in local or international (euros, dollars) currencies. Every regional branch has its official website that presents the conditions of cooperation. Unfortunately, local call centers are not available everywhere but one can always contact tech support by email or through LiveChat in the app.

💼 Main types of accounts: Orange, Discounted Orange, Starter, and Business
💱 Multi-currency account: Yes
💵 Deposit terms and conditions: For private individuals, up to 3.30% per annum depending on the region
💳 Loan terms and conditions: 4.80%-9.70% depending on the region
☂ Deposit insurance: Yes
👛️ Savings options: Account statistics and analytics, saving funds, notifications, and cashback
📋 Types of payment: All methods of online and offline payment
➕ Additional features: Lending, online mortgages, automated investments, leasing apartments, retirement funds, and insurance

Comparison of ING Direct with other Brokers

ING Direct Wise Bunq Curve Bank Chime Bank SoLo Funds
Supported Countries All EEA members, the Philippines, Australia, Turkey, and several other countries Globally Netherlands, Germany, Austria, Italy, Spain, France, Belgium, Ireland, Bulgaria, Croatia, Slovenia, Republic of Cyprus, Finland, Greece, Hungary, Latvia, Lithuania, Luxembourg, Malta, Norway, Poland, UK and EEA US US dollar
Supported Currencies USD, EUR, and regional currencies 54 currencies Euro (16 European currencies in the Easy Money plan) 26 currencies USD USA
Deposit insurance Depends on the region (for example, 250,000 AUD for Australia) No EUR 100,000 No Yes According to FDIC
Minimum deposit Depends on the region (for example, 10,000 AUD for Australia) No No No No $10,000
Deposit rate Up to 3.30% per annum depending on the region No 0.09% APY No 5%-30% $0-$5
Loan Rate 4.80%-9.70% No The bank does not issue loans No 0.50% 2 × (0.9% of the principal loan amount + $0.7)

ING Direct Commissions & Fees

Information

Fees and commissions at ING largely depend on the region in which a client opens an account. In the vast majority of regions, all online transactions are free, including international transfers. Exceptions are international transfers in foreign currencies for which the bank charges 3% of the amount.
Withdrawals of funds from regional ATMs are free but customers may be required to fulfill certain conditions. For example, in Australia, one has to deposit at least 1,000 AUD to their account and make 5 or more purchases per month. In that case, cash withdrawals will be free, otherwise, the fee will be 3 AUD or 3% of the amount. The same conditions apply to international transfers. If a client actively uses his account, there will be no charges.
The first card is issued, serviced, and replaced for free. The second and the following cards cost $10 per year. Withdrawals of funds from ATMs outside of one’s country – or outside of the EEA for accounts that were opened in Europe – are only possible if the settings in the app are changed to “World”. Then every withdrawal costs $5.

Broker Overdraft fee ATM Withdrawal Fee International transfer fee International exchange fee
Revolut No Up to $350 - free - beyond $350 - 2% 0.3% (min. $0.30, max. $6) From 0% to 1%
Chime Bank No No No 3% (max.$5)
ING Direct Depends on the region Free or 3 AUD, or 3% of the amount Free or 3% of the amount 1.40%
Conclusion

ING Bank is a contemporary digital bank that allows its clients to open international accounts and make online payments worldwide. The bank also issues its own debit and credit cards and offers investment projects, private retirement funds, and online mortgages. Based on the number of the provided features, this is certainly one of the leading neobanks. Its geographical distribution, however, is limited to only 40 countries, so accounts at ING can not be opened in all regions.

Detailed review of ING Bank

ING Bank, as a division of ING Groep N.V., received a powerful technological and customer base from its parent company. For the same reason, ING can afford to provide its clients with a rich variety of services. Very few digital banks have their own exchange indices and retirement funds. On the other hand, such a large infrastructure needs permanent support. That’s why ING doesn’t have free rate plans, whereas many neobanks provide at least basic functions without subscriber fees.

ING Bank by the numbers:

  • 38 million clients;

  • There are branches in 40 countries;

  • Subscriber fees start at 1.90 EUR;

  • Up to 3.30% interest paid on savings;

  • 4 proprietary exchange indices. 

It is important to note that most online transactions are free of charge. Even the 3% fee for international transfers in foreign currencies can be removed if you actively use your card or account opened at ING. That’s why, although some of the charges at this neobank are above the market average (for instance, a $20 duty for card expiration), generally, its conditions are comfortable. The basic rate plan without a discount is often more favorable than with a discount because it allows one to withdraw cash without limitations or fees.

ING’s useful functions:

  • Control of finances. In the mobile app, a client follows full statistics on his ING account and linked accounts. He can assort income and expenses and set up limits and notifications.

  • Savings fund. Besides savings accounts, a client can open funds into which his monetary assets will be deposited following the set conditions.

  • International accounts. Such accounts have IBAN numbers. It means that their owners can interact with banks in all counties directly and without intermediaries.

  • International transfers. Transfers to and from ING’s clients through the mobile app are made instantly and for free. The charges for transfers in foreign currencies can be removed if a customer uses his account actively.

  • Visa cards. Debit cards are provided free. Payments with them can be made wherever Visa and Maestro cards are accepted.

  • Credit cards. A user can open a credit account at low-interest rates. ING Bank will deliver a credit card linked to the account free of charge.

  • Overdrafts. A client can pay for goods or services with more than he has in his account and then return the overpaid amount to the bank in several payments.

  • Cashback. There is a cashback on certain transactions with ING Bank cards. The rate depends on the region but on average it’s 1%.

  • Online mortgages. Through this digital bank’s mobile app, a user can apply for a home loan with a few taps on the screen.

  • Private retirement funds. ING has its own retirement fund. A customer can agree on his desired terms and organize his pension savings himself.

  • Smart investments. ING’s users can invest in stocks, indices, and funds directly or select one of the four indices formed by the bank’s experts.

  • Additional options. ING Bank offers accounts for children and students, as well as personal loans, insurance, and notary services.

ING’s advantages:

  • International bank accounts, credit accounts with cards, and free debit cards.

  • Free of charge international transfers. On certain conditions, the fees for transfers in foreign currencies may be absent.

  • Convenient functions for the control of finances, as well as savings funds, limits, and notifications.

  • Personal loans at low-interest rates and low-interest mortgages.

  • Private retirement funds with a transparent system of savings and insurance with extended features.

  • The app can be highly optimized and has an intuitive interface.

  • There are several options for investing, including ready-made portfolios and diversified indices.

  • Tech support works without breaks or days off, and there are several ways to contact it.

Account types for private individuals and legal entities:

Account Type
Description
Orange
is the standard account for private individuals. The subscriber fee is 2.35 EUR per month; withdrawals from local ATMs are free; two deposits per year are free and then 6 EUR per deposit; plus access to all functions of online banking.
Discounted orange
is an account for private individuals. The subscriber fee is 1.90 EUR per month; 0.80 EUR per withdrawal from local ATMs; and 6 EUR for each deposit; plus access to all functions of online banking.
Starter
is an account for companies that are under 1 year old. The subscriber fee is 9.90 EUR per month (the first six months are free); online transactions are free of charge; plus access to the accounting pack and all functions of online banking.
Business
is an account for companies that are over 1 year old The subscriber fee is 9.90 EUR per month (the first six months are free); online transactions are free of charge; access to the accounting pack and all functions of online banking; plus additional options.

Banking features

ING is a model online bank. Its clients can open accounts and order cards without leaving their homes. It also has a mobile app that allows users to be in full control of their finances. They can transfer funds within their countries or abroad, receive payments, make online purchases without limitations, etc. A customer can get a free debit card, link it to his account, and use it to make payments offline.

ING offers overdrafts, cashback, savings accounts and savings funds, and grants personal and business loans. The additional functions that don’t belong to internet banking include online mortgages, retirement funds, and the service of leasing apartments. For legal entities, ING Bank provides all features for the reception of payments, as well as an accounting pack that helps to simplify document circulation and automate business taxation.

Technical Support

The channels through which a client can contact tech support differ regionally. Not all regions have call centers. To see the contacts for tech support, click “Contacts” or “Contact us”. You can find the button at the top or in the footer of the regional website’s home page. You can also contact tech support by email provided on the same page or via LiveChat available in the app.

Social programs of ING Bank

ING Bank has developed its ESR (environmental and social risk) policy. Under this policy, the bank doesn’t work with companies that produce natural fur products, devastate tropical forests, test cosmetics on animals, or produce weapons. The bank cooperates with the UN within the framework of environmental protection under the financial initiative UNEP FI (United Nations Environment Programme Finance Initiative). The bank’s Terra Approach program aims to eliminate the influence of greenhouse gasses on the atmosphere by 2050.

How to open an account at ING Bank

Visit the official website of ING Bank in your region. To find this website, simply enter “ING Bank + the name of your country” in the search box of your browser. The regional website will have a corresponding domain (possibly, second-level). For example, the website of the Australian branch is: ing.com.au, and the website of the Dutch branch is: ing.nl.

How to open an account at ING – Step 1
How to open an account at ING – Step 1

Get acquainted with the regional conditions for opening accounts for private individuals or legal entities. If the conditions suit you, select a rate plan and click «Open Account» (this button may have a slightly different name).

How to open an account at ING – Step 2
How to open an account at ING – Step 2

You will get to the page with the requirements you have to meet to open an account. Click «Download app» in the lower part of the screen. Select your operating system: iOS or Android. You will be redirected to the app page on the AppStore or Google Play for downloading.

How to open an account at ING – Step 3
How to open an account at ING – Step 3

If you enter the browser on your smartphone, tap «Install». If you enter the browser on your PC, which is synced with your smartphone, you can download and install the app on your phone remotely. Otherwise, you have to enter the digital store on your mobile device, find the ING Bank app manually, and then install it. Then just follow the on-screen instructions. Registration will take no more than 10 minutes. You will need to provide your personal data.

All information posted on the Traders Union website is based on reliable and objective data. We have combined our 10 years’ experience in the financial sector and the feedback of our customers to provide you with a true picture of the best forex companies in the market. Detailed information about our methodology.

FAQs

How does ING Direct earn money?

The main income of ING Direct is from commissions. You can learn the structure of commissions in detail on the bank's website.

How does ING Direct protect its customers?

ING Direct uses two-factor authentication, data encryption and other security methods.

Is it possible to check the statistics of expenses?

ING Direct provides clients with extended statistics. You can study the detailed information about revenue receipts, expenses, split into different periods of time, etc.

Is it possible to make international payments through ING Direct?

Yes. ING Direct allows you to make payments between customers in different countries.