DEGIRO Customer Service Review
Degiro
A top-of-the-line customer experience (for traders) has been one of the most substantial elements of the broker market since the advent of technology.
But what's that one factor that affects a platform's credibility in a customer's eyes? It's CUSTOMER SERVICE. Often, customers stop using a given product or service if they feel they are not being taken care of.
But not with DEGIRO contacts. A versatile broker with roots dating back to 2008 and a recent entry into the broker market in 2013, DEGIRO company has amassed 2.5 million active users with a wide array of instruments to trade with.
DEGIRO offers multiple communication channels to provide prompt service to customers' queries.
Sound intriguing, right? Read on to learn more about DEGIRO customer service.
Pros and cons of DEGIRO customer service
👍 Pros:
•DEGIRO lets you communicate with customer service via your native language if you are from any of the 18 countries that DEGIRO officially supports.
• Response time over the phone is quick as DEGIRO is always attentive to their investor's concerns and takes care to address them as simply as possible.
•Regarding email responsiveness, DEGIRO contacts addresses all your queries in a detailed and transparent manner, relaying all the essential information you require.
👎 Cons:
• There is no live chat access available for support.
• 24/7 customer support is not available.
What are the channels for communication with DEGIRO support?
One of the most vital components of ensuring a good customer service experience is the availability of multiple channels (the more, the merrier)– since these channels directly impact customer retention and lifetime value.
Therefore, keeping all of the above things in mind and striving to provide swift responses to the concerns of their traders, DEGIRO contacts has devised two communication channels:
Phone
If you have any pressing questions that cannot be put off or can't be conveyed by e-mail, kindly call the number mentioned below.
+31 20 53 53 496 (between 08:00 - 17:30, Dutch local rate)
+31 20 26 13 072 (between 17:30 - 22:00, Currently in English)
Note.
DEGIRO offers assistance (via phone call) to its customers in 18 distinct languages so that none of their concerns go unaddressed by the end of the day.
If you have any queries or problems, shoot your message to the e-mail address mentioned below. They will respond shortly.
Note.
DEGIRO offers assistance (via e-mail) to its customers in 18 distinct languages, ensuring no concern is left unattended. As a further option, you can also place your order via e-mail (charges may apply).
Comparison of DEGIRO customer service with competitors
Are you a newbie or an intermediate trader looking for the finest broker in the market and determined to distinguish it from other brokers by knowing the ins and outs of it? Then you are in the right place.
Like, who wouldn't want to know that? Traders require a reputable, trustworthy, and responsible broker who can address their queries promptly and make them feel safe that their money is in good hands.
So with that said, let's dive into our comparison:
| DEGIRO | ICMarkets | XM | |
|---|---|---|---|
| Availability of communication 24/7 | Yes | Yes | Yes |
| Traders' reviews | Positive Reviews | Positive Reviews | Negative Reviews |
| Quality of customer service | Good | Good | Good |
| Live Chat Access | Not Available | Yes | Yes |
| Telephone | General Number: +31 20 53 53 496 +31 20 26 13 072 |
General Number: +248 467 19 76 Toll-Free Number: Brazil +558008783054 Thailand +661800011956 Indonesia +6280332160329 Colombia +5718005190364 Vietnam +8412032513 |
General Number: +501 223-6696 |
| customers@degiro.nl | support@icmarkets.com | support@xm.com | |
| Social networks | Instagram Handle https://www.instagram. com/degiro/?hl=en Twitter Handle https://twitter.com/DEG IRO Facebook Handle https://www.facebook.c om/degiroeu/ |
Instagram Handle https://www.insta gram.com/icmar kets.official/?hl= en Twitter Handle https://twitter.co m/IC_Markets?r ef_src=twsrc%5 Egoogle%7Ctwc amp%5Eserp%7 Ctwgr%5Eautho r Facebook Handle https://www.face book.com/icmar kets/ |
Instagram Handle https://www.ins tagram.com/x mglobal/?hl=e n Twitter Handle https://twitter.c om/XM_COM Facebook Handle https://www.fa cebook.com/x mindia/?brand _redir=148739 081840825 |
FAQ
Do I have to pay extra if I order over the phone?
Yes, ordering over the phone may incur additional charges. Please take a look at the Rates overview for more information.
In what timeframe does DEGIRO support respond to E-mails?
In most cases, E-mails are responded to within two days.
How do we handle the situation if our DEGIRO account is at risk?
If this happens, contact right away at accountsecurity@degiro.com.
Is DEGIRO's customer support available seven days a week?
No, DEGIRO's customer support is only available during the weekdays. Over the weekend, it's not available.
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Team that worked on the article
Andrey Mastykin is an experienced author, editor, and content strategist who has been with Traders Union since 2020. As an editor, he is meticulous about fact-checking and ensuring the accuracy of all information published on the Traders Union platform. Andrey focuses on educating readers about the potential rewards and risks involved in trading financial markets.
He firmly believes that passive investing is a more suitable strategy for most individuals. Andrey's conservative approach and focus on risk management resonate with many readers, making him a trusted source of financial information.
Dr. BJ Johnson is a PhD in English Language and an editor with over 15 years of experience. He earned his degree in English Language in the U.S and the UK. In 2020, Dr. Johnson joined the Traders Union team. Since then, he has created over 100 exclusive articles and edited over 300 articles of other authors.
The topics he covers include trading signals, cryptocurrencies, Forex brokers, stock brokers, expert advisors, binary options. He has also worked on the ratings of brokers and many other materials.
Dr. BJ Johnson’s motto: It always seems impossible until it’s done. You can do it.