eToro Customer Service Review
eToro is a social trading and multi-asset investment platform founded in 2007. Its social trading features allow users to follow other investors, view their strategies, and copy selected trades across available markets, including ETFs, stocks, and crypto using eToro's Copy Trader.
The platform is known for its user-friendly interface, which makes it easy for investors to navigate markets, discover other traders, and manage their portfolios. Today, eToro serves clients in numerous countries and has built a large global investing community.
If you have already registered with eToro and need assistance, the eToro Customer Service Center, and Help Center can help you track support tickets, review previous requests, and find answers to common questions about the platform.
Customer support plays an important role in the overall user experience. eToro provides a range of self-service resources and support channels designed to help users resolve account, trading, and platform-related issues efficiently.
Pros and Cons of eToro Customer Service
eToro operates through several regulated entities, including eToro (UK) Ltd, authorised and regulated by the FCA, eToro AUS Capital Limited, regulated by ASIC, and eToro (Europe) Ltd, regulated by CySEC. The regulatory entity that applies to a client depends on their country of residence and the services available in that jurisdiction.
eToro Group Ltd. is publicly listed on Nasdaq under the ticker ETOR. Its regulation by authorities such as the FCA, ASIC, and CySEC adds a level of oversight, although investor protection rules, product availability, and compensation schemes vary by jurisdiction.
| Pros | Cons |
|---|---|
| Open-stop shop for all the registered customers and new visitors to dig into the details of working and other company’s facts. | May have to wait for 48 hours to get the desired answers. |
| Eliminating any hassle and providing simple ticket-raise options for queries. | Live Chat Option only provided to Club Members. Other members can either connect via customer support number 1-888-271-8365 or email- support@etoro.com. |
| Have a detailed Help Center Page with all the possible search answers. | Sometimes for more complex or older case tickets, eToro may take 5-7 days to resolve the same. |
| With The help of customer support executive, it only takes 24 hours to open an account with the platform. | |
| Appreciated with 4.8 Stars (Overall Customer Ratings.) |
eToro’s response speed
Queries raised via email - Typically answered within 24 hours.
Queries raised via live chat - Replied to within one minute.
eToro’s response relevance
Mail - Detailed answers to questions with additional information offered where relevant.
Live Chat - Quick responses, although some complex issues require further clarification.
Channels of communication with eToro support
eToro primarily provides customer support through its Help Center and online ticketing system, where users can submit requests, track existing cases, and review previous support tickets. Response times may vary depending on the nature of the inquiry and support volumes.
The platform supports multiple languages and offers customer service to its international client base. In addition to the ticketing system, eligible users can access live chat support.
Live chat is available to eToro Club members. The entry-level Silver tier requires a minimum account equity of $5,000. The main eToro support channels are listed below:
E-mail- support@etoro.com
Customer support centre- 1-888-271-8365
Instagram- https://www.instagram.com/etoro_official/
YouTube- https://www.youtube.com/user/etoro
Facebook- https://www.facebook.com/eToro
Twitter- https://twitter.com/etoro
LinkedIn- https://www.linkedin.com/company/etoro/
Live Chat- https://www.etoro.com/customer-service/chat/
Comparison Of eToro Customer Service With Offers From Other Brokers
| eToro | ICMarkets | XM | |
|---|---|---|---|
| Availability Of Communication 24/7 | Yes | Yes | Yes |
| Traders' Reviews | 80% Positive | Average | 65% Positive |
| Quality Of Customer Service | Best | Better | Good |
| Live Chat | Yes (but only for Club Members) | Yes | Yes |
| Telephone | Yes (1-888-271-8365) | Yes | Yes |
| Yes (support@etoro.com) | Yes | Yes | |
| Social Networks | Yes | Yes | Yes |
FAQs
What Exactly Is eToro?
eToro is the top social trading platform globally that allows users to trade CFDs using many underlying values in addition to cryptocurrencies, stocks, and other investment options.
What Support System Does eToro Provide?
eToro Contacts and support are available through social media channels, call centres, e-mail, contact numbers, live chat, and self-service assistance.
Does eToro Provide 24/7 Assistance?
eToro’s 24/7 eToro Support System is available through live chat.
How To Communicate With People On eToro?
You may call their call center at 1-888-271-8365 if you'd rather speak to someone for assistance over the phone.
eToro is a multi-asset platform which offers both investing in stocks andcryptoassets, as well as trading CFDs.
CFDs are complex instruments and come with a high risk of losing moneyrapidly due to leverage. 52% of retail investor accounts lose moneywhen trading CFDs with this provider. You should consider whether youunderstand how CFDs work, and whether you can afford to take thehigh risk of losing your money.
This communication is intended for information and educational purposesonly and should not be considered investment advice or investmentrecommendation. Past performance is not an indication of futureresults.
Copy Trading does not amount to investment advice. The value of yourinvestments may go up or down. Your capital is at risk.
Don’t invest unless you’re prepared to lose all the money you invest.This is a high-risk investment and you should not expect to be protectedif something goes wrong. Take 2 mins to learn more eToro USA LLC does not offer CFDs and makes no representation andassumes no liability as to the accuracy or completeness of the contentof this publication, which has been prepared by our partner utilizingpublicly available non-entity specific information about eToro.
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Team that worked on the article
Andrey Mastykin is an experienced author, editor, and content strategist who has been with Traders Union since 2020. As an editor, he is meticulous about fact-checking and ensuring the accuracy of all information published on the Traders Union platform. Andrey focuses on educating readers about the potential rewards and risks involved in trading financial markets.
He firmly believes that passive investing is a more suitable strategy for most individuals. Andrey's conservative approach and focus on risk management resonate with many readers, making him a trusted source of financial information.
Also, Andrey is a member of the National Union of Journalists of Ukraine (membership card No. 4574, international certificate UKR4492).
Dr. BJ Johnson is a PhD in English Language and an editor with over 15 years of experience. He earned his degree in English Language in the U.S and the UK. In 2020, Dr. Johnson joined the Traders Union team. Since then, he has created over 100 exclusive articles and edited over 300 articles of other authors.
Mirjan Hipolito is a journalist and news editor at Traders Union. She is an expert crypto writer with five years of experience in the financial markets. Her specialties are daily market news, price predictions, and Initial Coin Offerings (ICO).
