Admiral Markets Customer Service Review
Admiral Markets is a reputable global forex and CFD broker founded in 2001. It is overseen by multiple regulators who are among the world's top financial authorities such as Britain’s Financial Conduct Authority (FCA), Estoniaian Financial Supervision Authority (EFSA) Cyprus Securities & Exchange Commission(CySEC). Australia' s ASIC also stands out amongst these regulator when it comes to protecting investor funds from being misused
As a trader, one of the things you need to consider before choosing a broker is the quality of their customer service. After all, when you're entrusting your hard-earned money to someone, you need to be sure that they will be there for you when you need them. In this review, we'll take a look at the customer service offered by Admiral Markets. We'll discuss the various channels through which you can reach them, as well as the pros and cons of their customer service.
Pros and Cons of Admiral Markets Customer Service
👍 Pros:
• Customer-oriented policy
• Live chat and phone lines
• Support of international languages
• Worldwide coverage
• Prompt response through any form of communication
👎 Cons:
• Some negative reviews from clients
• The site is sometimes down for scheduled maintenance
Channels of Communication With Support at Admiral Markets
The Admiral Markets customer service team is available in a wide range of languages, which ensures that customers across the globe get help they need. Overall it's been found that clients are generally happy with how prompt and professional responses from this broker’s representatives prove themselves to be when dealing with any kind of issues.
When it comes to customer service channels, phone, email, and chat support options are available at Admiral Markets. Let’s look at each of these channels in more detail.
If you prefer to communicate via email, Admiral Markets provides an email address through which you can contact their customer service team. This means you can send them an email asking a question you have about their platform. You’ll typically receive a response within 24 hours. While this is not as fast as the live chat response time, it is still acceptable. The agent who responded to our email was polite and professional.
Phone
Admiral Markets also offers phone support for traders who prefer this method of communication. According to customer reviews, the agents are very friendly and helpful, and are highly capable of answering questions without any trouble. Therefore, many customers are satisfied with the phone support offered by Admiral Markets.
When you need help with your account, there are two options for phone support. One is for general support and the other provides trading desk services to traders around the world
Other Customer Support Options
Beyond phone, email, and chat support, Admiral Markets offers other ways to get in touch with them and chat when you need help. You can use their Live Chat, contact support via text message (available 24/5), Facebook Messenger or Telegram. You can also browse through their frequently asked questions databases on topics like MT4 assistance and general inquiries.
Admiral Markets Bonus Programs - TU Expert reviewNetherlands
Nl, En (Supported Languages)
+31 85 8880 467
+31 61 3069 193 (WhatsApp message only)
netherlands@admiralmarkets.com
Admirals central Dealing desk
+372 630 9306 (Orders execution only)
Poland
Pl, En, Ru (Supported Languages)
+48 22 104 42 92
+48 66 353 46 33 (WhatsApp message only)
poland@admiralmarkets.com
Admirals central Dealing desk
+372 630 9306 (Orders execution only)
Portugal
Pt, En (Supported Languages)
+351 308 807 038
portugal@admiralmarkets.com
Admirals central Dealing desk
+372 630 9306 (Orders execution only)
Romania
Pt, En (Supported Languages)
+351 308 807 038
portugal@admiralmarkets.com
Admirals central Dealing desk
+372 630 9306 (Orders execution only)
Russia
Ru, En (Supported Languages)
+7 800 301 03 20
+7 968 428 1127 (WhatsApp message only)
russia@admiralmarkets.com
Admirals central Dealing desk
+372 630 9306 (Orders execution only)
Slovenia
Si, En (Supported Languages)
+386 1 600 93 72
+386 40 237 452 (WhatsApp message only)
slovenia@admiralmarkets.com
Admirals central Dealing desk
+372 630 9306 (Orders execution only)
South Africa
En (Supported Languages)
+27 12 004 1882
+44 74 9509 7435 (WhatsApp message only)
southafrica@admiralmarkets.com
Spain
Es, En (Supported Languages)
+34 911 14 25 01
+34 664 31 31 77 (WhatsApp message only)
spain@admiralmarkets.com
Sweden
Sw (Supported Languages)
sweden@admiralmarkets.com
Ukrainе
En (Supported Languages)
+38 044 358 0869
+44 74 9509 7435 (WhatsApp message only)
global@admiralmarkets.com
Admirals central Dealing desk
+372 630 9306 (Orders execution only)
United Kingdom
En (Supported Languages)
+44 20 8157 7344
+44 74 9509 7435 (WhatsApp message only)
global@admiralmarkets.com
Comparison of Admiral Markets Customer Service with Offers from Other Brokers
Below, we’ve prepared a table that compares the customer support offered by Admiral Markets with that of other brokers. This provides a general overview of availability, overall traders’ reviews and quality of customer service, and the customer services channels that are available.
| Admiral Markets | ICMarkets | XM | |
|---|---|---|---|
| Availability of communication 24/7 | No | Yes | No (24/5) |
| Traders' reviews | Positive | Positive | Positive |
| Quality of customer service | Good | Good | Good |
| Live Chat | Yes | No | No |
| Telephone | Yes | Yes | Yes |
| Yes | Yes | Yes | |
| Social networks | No | No | No |
FAQs
What are the opening hours for Admiral Markets customer support?
For email support, you can email the Admiral Markets support team at any time, but responses may take up to 24 hours. Phone support is available during market hours, from Monday to Friday 9am-8pm GMT.
Is Admiral Markets regulated?
Yes. Admiral Markets is a financial firm that has been carefully regulated to ensure the safety of your funds. Admiral markets complies with all major regulatory bodies like FCA, ASIC & CySEC in addition to having licenses from EFSA/MiFID which gives them extra protection for you.
Is Admiral Markets available in all countries?
Admiral Markets is an international forex and CFD broker that welcomes traders from all over the world. However, their services are unavailable in the United States, Canada, Japan, Singapore, Iran, Turkey, Malaysia, and Jamaica.
Is Admiral market a good broker?
Yes. Admiral Markets is a large broker with sharp regulation and good standing. The account opening process can be done digitally, allowing for easy access to your trading tools across both MT4 (for those who prefer this mode) or MT5 platforms which has better features like education & research 24/7 support.
Team that worked on the article
Mikhail Vnuchkov joined Traders Union as an author in 2020. He began his professional career as a journalist-observer at a small online financial publication, where he covered global economic events and discussed their impact on the segment of financial investment, including investor income. With five years of experience in finance, Mikhail joined Traders Union team, where he is in charge of forming the pool of latest news for traders, who trade stocks, cryptocurrencies, Forex instruments and fixed income.
Dr. BJ Johnson is a PhD in English Language and an editor with over 15 years of experience. He earned his degree in English Language in the U.S and the UK. In 2020, Dr. Johnson joined the Traders Union team. Since then, he has created over 100 exclusive articles and edited over 300 articles of other authors.