FTMO Customer Service Review
To an experienced trader, FTMO is a good choice. Using their impeccable trading skills, the traders can complete the two-step evaluation process and start earning up to 90% of the profits.
However, this will only be possible if the FTMO Customer Service is efficient and readily available to offer support to the brokers anytime they need it.
In this article, we are going to review FTMO Customer Service. We will look into its pros and cons, and the communication channels for FTMO support and make a comparison of its customer service with that of other trading platforms.
Pros and cons of FTMO customer service
In business, the customer is king. A successful company understands this ideology and aims to satisfy its customers by offering good customer service. However, when it comes to customer support, even the most profitable companies can miss a thing or two.
Here is a look at the FTMO customer service pros and cons:
👍 Pros:
• Multiple customer support channels
• Available 24/7
•Customer support in multiple languages
•Real-time communication via phone calls
• Knowledgeable and friendly customer service Personnel
•Quick responses in Live Chat
•Availability of FAQs
👎 Cons:
•Phone call support not available 24/7
• Wait time during peak hours
•Long response time in ticketing system
What are the channels for communication with FTMO support
FTMO Support has multiple channels of communications, allowing traders to pick one that is most suitable to them. Moreover, with several mediums available, FTMO also ensures that the traders can have other options to reach out to them if one channel fails.
Because of this, most dealers in FTMO have been satisfied with its customer service support, which they have termed as excellent.
In the section below, we will take a look at the FTMO Contact and Support channels and review their functionality and features.
Live Chat
The FTMO Live Chatbot is easy to use, answers all questions you might have correctly, and, the best part of it all is - it’s available 24/7. This means that wherever you are, and at whatever time, you will be assisted.
To access the FTMO Live Chatbot, all you need to do is type in your name and password. The response time for the Live Chat is usually fast, with a maximum waiting time of two minutes noted by some users.
Email Support
The FTMO Email Support is the best option if you are having complex issues. Once you email the FTMO customer service, personnel will reach out to you and you can troubleshoot the issue together.
The responsiveness of emails is slower than that of the Live Chatbot, and you might have to wait for several minutes depending on the traffic. But the good news is, email support in FTMO is available 24/7, so you can get support at any time, any day.
To find the FTMO email, navigate to the FTMO Contact page.
You can also contact the FTMO Support team via Whatsapp. Like Emailing and the Live Chatbot, Whatsapp is available 24/7 so you can get support at any day or time. There is an option of using Whatsapp Web which is more convenient when working on a laptop.
You can find the Whatsapp option on the FTMO Contact page.
Phone Call
FTMO customer service also offers phone calls for the traders that would prefer speaking to a personnel in real time. The advantage of this is that all your questions will be answered more extensively compared to other communication channels. However, you might have to wait when you are put on hold, especially during the peak hours.
FTMO phone call support is only available from 9 am – 5 pm CE(S)T, Monday to Friday.
6 Best Forex Funded Accounts ComparedComparison of FTMO customer service with offers from other companies
Let’s see how FTMO compares with two of other major brokers in the industry:
| FTMO | SurgeTrader | |
|---|---|---|
| Availability of communication 24/7 |
YES | YES |
| Traders' reviews | Positive | Neutral |
| Quality of customer service | Good | Good |
| Live Chat | YES | NO |
| Telephone | YES | YES |
| YES | YES | |
| Social networks | YES | YES |
FAQ
How Can I Contact FTMO Customer Service and support?
You can contact FTMO customer service through the Live Chatbot, Email, Phone Call or Whatsapp.
Is FTMO Customer service support available 24/7?
You can contact FTMO Support 24/7 via Live Chat, Email or Whatsapp. Phone calls are only available 9 am – 5 pm CE(S)T, Monday to Friday.
How many languages does the FTMO customer support communicate in?
FTMO Customer Support communicates in 18 languages: English, German, Spanish, Portuguese, French, Italian, Czech, Japanese, Filipino, Vietnamese, Slovenian, Serbian, Ukrainian, Turkish, Russian, Polish, Arabic, Mandarin.
Where can I find the FTMO Email?
You can find the FTMO Email at the FTMO Contact page on the site.
Team that worked on the article
Andrey Mastykin is an experienced author, editor, and content strategist who has been with Traders Union since 2020. As an editor, he is meticulous about fact-checking and ensuring the accuracy of all information published on the Traders Union platform. Andrey focuses on educating readers about the potential rewards and risks involved in trading financial markets.
He firmly believes that passive investing is a more suitable strategy for most individuals. Andrey's conservative approach and focus on risk management resonate with many readers, making him a trusted source of financial information.
Dr. BJ Johnson is a PhD in English Language and an editor with over 15 years of experience. He earned his degree in English Language in the U.S and the UK. In 2020, Dr. Johnson joined the Traders Union team. Since then, he has created over 100 exclusive articles and edited over 300 articles of other authors.
The topics he covers include trading signals, cryptocurrencies, Forex brokers, stock brokers, expert advisors, binary options. He has also worked on the ratings of brokers and many other materials.
Dr. BJ Johnson’s motto: It always seems impossible until it’s done. You can do it.