Topstep customer support review
When planning to become a funded trader, you must choose the right platform. Becoming a funded trader means you'll have to be careful with your trades, profit sharing, and more.
Therefore, you will need to choose a platform that will allow you to share more profit. Hence, you may select Topstep. Topstep is one of the most renowned platforms for trading that provides educational services. The Topstep customer service is excellent, which is why if you ever face a problem, you can reach out to them.
Best Prop Trading FirmsPros and cons of Topstep customer service
👍 Pros:
•Numerous channels to connect with the team for faster resolution of queries.
•Most queries are solved in Frequently Asked Questions (FAQs) of the Help Centre.
•Instant Support.
👎 Cons:
•Support available only on weekdays.
•No callback function.
What are the channels for communication with TopStep support?
The platform provides customer service to ensure that it can solve the problems and queries of its traders as soon as possible. When you start trading with TopStep, you will likely face some initial challenges, especially the beginners. In such situations as these, you can reach out to Topstep support. The customer service for Topstep is available from Monday to Friday.
You can reach out to them no matter what kind of problem you face while trading on the platform. Below are some of the prominent channels through which you can reach out to Topstep employees for support.
Call support
You can reach out to Topstep customer service via call as well. The support hours range from 7 AM to 6 PM CT. You can call the number available on the official website to get support.
Image: Topstep customer service
Topstep has very active customer support. If you face any challenges with your account, you can contact the support team via email. You can write mail support@topstep.com stating what your problem is. The team will get back to you instantly within one or two business days. However, ensure that you clearly describe your issue and share your account details like your Name and account number.
Chat support
Earlier, Topstep didn't have Chat support, but now they have introduced it. So, if you need instant help, you can reach out with the chat support option available on the official website of Topstep. At the bottom right corner of the official website, there is an option for Topstep Chat Support.
Image: Topstep Chat Support
On clicking the Topstep Chat support, you can enter your name and click on the Next option. In the next box, enter your email. The bot will reply that they will connect you with an employee in some time. On being connected with the respective team member, you can discuss your problems and receive answers to your queries.
Fill out the contact form
Another great way to connect with Topstep customer service is to fill out the contact form. The Help Center page of Topstep contains details on many questions that traders may have. However, if you have any other queries besides those mentioned on the Help Center page, you can check and fill out the contact form.
You can fill out the contact form, including all your details. You should mention your problems and query so they can reach you. Once your form is ready, you can send it. You can expect a response from Topstep within one to two business days.
WhatsApp chat support
You can also get help from the WhatsApp Chat support channel of Topstep. The WhatsApp Chat support hours are from 8 AM-5 PM CT. To connect with the Topstep team via WhatsApp Chat support, you can click on the "Get Help on WhatsApp" option available on the bottom right corner of the homepage for easy ac. You will be redirected to a new WhatsApp browser, where you can click on the Continue to Chat option. Next, you can chat with the support bot and get a resolution to your problem.
Image: Topstep WhatsApp Chat Support
Comparison of Topstep customer service with offers from other companies
| Availability of communication 24/7 (Yes/No) | Yes | Yes | Yes |
| Traders' reviews(positive/negative) | Positive | Positive | Positive |
| Quality of customer service(Good or Not) | Good | Good | Good |
| Live Chat | Yes | No | Yes |
| Telephone | Yes | Yes | Yes |
| Yes | Yes | Yes | |
| Social networks | Yes | No | Yes |
FAQs
How long will it take for me to get funded with TopStep?
When you pass the Topstep Evaluation programs, Topstep will provide Funder Account Agreement. It will take around a week for the complete procedure. However, it may also take up to two weeks in some cases to get funded with TopStep.
What channels can I take to reach Topstep support?
You can reach out to Topstep customer service through five significant channels. They are discussed in detail in the article above.
How much does Topstep pay?
Topstep pays 100% profit on the first $5000. After that, Topstep will charge a profit split of 90/10. The traders will receive a 90% payout, and Topstep will get a 10% profit share.
Can I call Topstep for support?
Yes, you can also reach out to Topstep by calling them. The support number is (888)407-1611.
Team that worked on the article
Upendra Goswami is a full-time digital content creator, marketer, and active investor. As a creator, he loves writing about online trading, blockchain, cryptocurrency, and stock trading.
Professionally, he has been a marketing professional running his agency for three years now. His agency helps finance projects to grow with the help of internet technologies. Upendra Goswami is an active investor and enthusiast of stocks and cryptocurrency.
Knows about
trading, blockchain, cryptocurrency, stock trading
Alumnus of
JECRC UDML College of Engineering, Jaipur
Dr. BJ Johnson is a PhD in English Language and an editor with over 15 years of experience. He earned his degree in English Language in the U.S and the UK. In 2020, Dr. Johnson joined the Traders Union team. Since then, he has created over 100 exclusive articles and edited over 300 articles of other authors.
The topics he covers include trading signals, cryptocurrencies, Forex brokers, stock brokers, expert advisors, binary options. He has also worked on the ratings of brokers and many other materials.
Dr. BJ Johnson’s motto: It always seems impossible until it’s done. You can do it.