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Monument Review – Is it Safe and Legit?

Item: Monument
Rating: 3.6
Author: Oleg Tkachenko

3.6

Claim profile

London, United Kingdom

Registration address

http://www.monument.co

Declared official website

We evaluate Monument based on key metrics such as domain stability, user reviews, customer loyalty, popularity and web mentions. Our analysis provides a snapshot of how Monument is performing, helping you understand whether it’s building trust, maintaining customer loyalty, or facing challenges.

Monument Trust Tracker
Overall Trust Index The Overall Trust Index is based on multiple factors, including the following individual metrics: Domain Stability Score (measuring domain age and reliability), User Reviews Score (aggregating positive and negative feedback from trusted sources like Trustpilot), Customer Loyalty Index (reflecting customer retention and satisfaction), Popularity Score (tracking online searches and mentions), and the Web Mention Index (analyzing the number of referring domains and online references). Each score is evaluated on a 5-point scale. Learn the assessment criteria in details	3.6/5
User Reviews Score This score is derived specifically from verified user ratings on Trustpilot, offering insight into customer satisfaction.	4.7/5
Customer Loyalty Index This index reflects the level of customer loyalty to a company based on the ratio of positive to negative reviews, while also factoring in the company’s responses to negative feedback. This parameter helps evaluate how satisfied customers are with the company's products or services.	5/5
Popularity Score The popularity score is based on website traffic, user engagement statistics, compared to previous periods to evaluate growth or decline. The data was obtained using Similarweb, a comprehensive SEO platform that provides insights into website performance, keyword analysis, and competitive research	1/5
Web Mention Index This index measures how frequently a company or its website is mentioned across external sites, typically through referring domains. This index reflects the online visibility and reputation of the company, indicating how often it is cited or discussed in various digital platforms.	1/5
Domain Stability Score This score assesses the reliability and consistency of a domain over time, typically based on factors such as the age of the domain, the frequency of ownership changes, and any periods of downtime or suspension. A high score indicates that the domain has been stable, with consistent operation and ownership, which can suggest trustworthiness and longevity in the digital space.	N/A

Top 5 Countries Where Monument is Popular

We analyzed the popularity of Monument across various countries over the past month to identify where it's most in demand. The data, sourced from Ahrefs, highlights regions where the brand is recognized and attracts interest, offering a general view of its performance in different markets.

*The chart shows monthly website visitors.

What are Monument Reviews?

User Reviews Score

4.7 /5

According to Trustpilot data

, users have left 1801 reviews about the company. The most recent review was posted on 4 June 2026, and the overall Trustpilot rating for Monument is 4.7.

4.7 /5 rate of 1,801 reviews
5-star	89.73%
4-star	4.39%
3-star	1%
2-star	1.17%
1-star	3.72%

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Customer Loyalty and Perception of Monument

Customer Loyalty Index

5 /5

The trust and satisfaction index for Monument is derived from the ratio of positive to negative reviews, offering a clear measure of customer loyalty and overall sentiment. Built on data from Trustpilot, a globally recognized platform for consumer feedback, this index provides valuable insight into how the brand is perceived by its customers. A high ratio of positive reviews signals strong loyalty, while a prevalence of negative feedback highlights areas for improvement in the customer experience.

How Does Monument Show Up in Online Feedback?

Most reviews for Monument are positive, and the few negative comments do not significantly affect its reputation. Overall, Monument appears to be a trustworthy and well-regarded company, though it’s reasonable to keep monitoring its performance.

According to current data, Monument monitors customer reviews, which shows attention to feedback and a readiness to address client concerns.

What makes Monument so well-loved by customers?

Monument is highly regarded by users, with 1695 positive reviews highlighting its reliable and trustworthy services.

Top 5 reasons why people are satisfied with companies in the financial sector:

Outstanding customer support	Fast, courteous, and solution-focused assistance.
Transparent pricing	No hidden costs and clear explanations of all terms.
Strong security standards	Data is handled with care and professionalism.
Speedy service delivery	Requests and transactions are completed without unnecessary delays.
Smooth user experience	The platform is intuitive and performs consistently across devices.

Are Monument's services gaining or losing popularity?

Popularity Score

1 /5

We compared the average website traffic of Monument over the past four calendar months with the industry benchmark for the Banks and Savings Accounts category, which currently stands at 61740

, to assess the company’s relative visibility and competitive standing.

According to Similarweb data for May 2026, the website recorded 11,819 visits last month, providing insights into its current online presence and traffic dynamics.

Dynamics of site visits over the past 12 months

While the primary evaluation relies on comparing the company with its industry peers, it is equally valuable to observe its traffic dynamics over time.

Over the last year, website traffic has decreased slightly by 8.99% , indicating a small dip in the popularity of Monument's services. This minor decline could be due to temporary factors such as seasonal changes or short-term market fluctuations. While not a significant cause for concern, Monument may need to make some adjustments to regain momentum in the coming months.

Disclaimer:

Website traffic is an additional source of information for evaluating a company's popularity, but it should not be solely relied upon, as other factors may also influence these metrics.

Monument’s Recognition and Trust in the Digital Space

Web Mention Index

1 /5

Backlinks (links from other websites) show how well-known and trusted a company is online. However, the quality of these links is more significant than the quantity. The more high-quality sites link to Monument’s website, the higher its credibility in the eyes of customers and partners. This can indicate that the company is recognized as reliable and popular in its industry.

In our analysis, we filter out low-quality sites and focus exclusively on backlinks from trusted, authoritative sources. We have tracked the number of these high-quality sites linking to http://www.monument.co and monitored changes over the past month. This metric is crucial for assessing how widely the brand is recognized and how much trust it holds in the digital space.

The domain http://www.monument.co has 102 referring domains.

*Referring domains data sourced from Serpstat

The average number of referring domains in the ‘Banks and Savings Accounts’ category is 421

Monument’s backlink profile falls significantly below the category average, indicating that it lacks substantial online credibility.

Note:

A backlink profile that is considerably below average may indicate that the company is less established or less trusted compared to others in the same space.

Recognition and Trust
in the Digital Space (%)

*Trust level based on unique referring domains

Is the Monument Website Reliable and Stable?

Domain Stability Score

N/A

Data on the age and stability of Monument's domain is currently unavailable. As a result, we cannot assign a score for this parameter according to our methodology, and its contribution to the overall rating is currently absent.

Does the age of Monument domain guarantee reliability?

A domain’s age can suggest stability, but it is not a guarantee of reliability or trustworthiness. While older domains may reflect a longer presence, it’s important to also consider factors such as customer reviews, reputation, and overall service quality when evaluating a company.

Comparison of Monument with Organic Competitors

An analysis of the Monument website and its competitors, conducted using Ahrefs, provides a clear insight into the leading companies in the market.

The analysis focuses on three core metrics, which provide a clear picture of how well Monument competes in its niche, highlight growth opportunities, and outline actionable steps to strengthen its market position.

	Traffic Monthly traffic indicates the website’s popularity among users.	Monthly traffic changes Traffic changes over the past month reveal growth or decline in interest.
www.monument.co	2116	-8032
oxbury.com	4274	32
htb.co.uk	22700	-1826
rcibank.co.uk	27537	-182

What Does Monument Offer?

Monument is a financial services company that values the significance of wealth beyond monetary value, emphasizing the enriching lifestyle it can provide. Established in 2021, the company offers banking services aimed at simplifying savings and wealth management through an integrated app. With over £5 billion in savings under management, Monument operates under the regulations of the Financial Conduct Authority, the Prudential Regulation Authority, and is protected by the Financial Services Compensation Scheme (up to £85,000). To support its clients, Monument provides a UK-based Client Services team accessible through various channels such as in-app live chat, calls, video calls, and email. The company also engages with customer feedback on Trustpilot.

Monument Contacts
Contact e-mail	service@monument.co
Contact telephone	020 4524 8080
Registration address	33 Cavendish Square London United Kingdom

Conclusion: Is Monument Legit? Is it Safe?

To verify the legitimacy of Monument with 100% certainty, it’s essential to consult official regulatory websites overseeing the company's operations. However, we can provide some key indicators based on several performance metrics to help assess the company’s trustworthiness and safety.

Overall Score: 3.6/5

A moderately high score is a good sign that Monument is gaining trust and delivering reliable services. Customers are generally satisfied, and the company has built a solid reputation. While occasional issues may still arise, Monument is a credible player in its industry.