Deriv Customer Service Review
Deriv provides traders with a support service that will help solve trading-related problems and questions. Customer support is available 24/7. You can contact Deriv support using live chat, email, social media (WhatsApp), or visiting their physical offices.
It is crucial to assess the services offered by a brokerage before registering as an investor on the platform. Deriv is a top-regulated broker known to make investing and trading easier for clients with the level of support they offer traders. Potential traders can benefit from the friendly interface and educational tools that help new traders get started with investing on the platform without stress. Deriv customer service is among the features this broker installs to ensure customers get the best assistance when they run into problems while investing or withdrawing funds on the platform.
In this post, TU experts will provide you with the information you need to understand the service offerings of the Deriv support services, including their pros and cons.
Deriv official website
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Does Deriv support work on weekends and holidays?
Yes. Deriv Support works on weekends; customer service is available 24/7.
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Can you trust Deriv's support?
Yes. Reviews from clients have proven that the Deriv support service is outstanding and trustworthy. Deriv is also a reputable platform regulated by the Malta Financial Services Authority (MFSA), the Vanuatu Financial Services Commission (VFSC), the Labuan Financial Services Authority (Labuan FSA), and the British Virgin Islands Financial Services Commission.
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How to contact Deriv Support?
You can contact Deriv support using live chat, email, social media (WhatsApp), or visiting their physical offices.
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Does Deriv Support respond quickly?
Yes. Deriv is known to respond faster to customers' queries, especially on live chat or WhatsApp.
What are the channels for communication with Deriv support
The primary role of Deriv's customer service is to aid both expert and novice traders in overcoming challenges related to trading accounts, account setup, technical issues, as well as deposits and withdrawals. The following are the channels available for communication with Deriv's customer service:
Live chat
The Deriv trading platform's live chat feature is the most practical and efficient way to get in contact with the support team. Inquiries from the robot will determine what kind of assistance you require. Continue choosing the appropriate topics, and the robot will guide you to expert agents if you would prefer or require assistance from a real agent. If you want to directly talk to a customer service representative, type “talk to support.”
You can also email Deriv customer service, and they will respond to you either right away or within a day or two. Deriv answers your questions via email by providing thorough and comprehensible summaries. This kind of asynchronous communication method works well for non-urgent problems, even though response times can range from a few hours to a whole day. Contacting Deriv Support can be done via the following email addresses:
| Best for | |
|---|---|
|
p2p-support@deriv.com |
For any dp2p-related problems |
|
partners@deriv.com |
For issues about payment agents |
|
support@deriv.com |
For general inquiries |
Deriv community
Another forum where traders can post questions or find answers is the Deriv community. Additionally, traders have the opportunity to interact with the worldwide Deriv trading community. Community forums can provide useful information and support for traders seeking to resolve platform-related issues. The Deriv customer service team participates in the community to address trader's concerns.
Social media
Clients can also get support from the Deriv support team through social media apps like WhatsApp. Users can receive real-time notifications about updates, service interruptions, and other important information through these social media apps. Traders can reach out to Deriv customer support agents via Deriv's official WhatsApp account (+356 9957 8341). You can find the WhatsApp icon in the lower right corner of the Deriv.com platform.
Physical Office
Additionally, you are welcome to stop by Deriv's offices, which are dispersed throughout several nations where it maintains a physical address. You can contact the Deriv support team offline using this method. The addresses of Deriv's offices across the various nations are listed below.
| Country | Office address |
|---|---|
|
United Kingdom |
Deriv Technologies Limited Suite 1, Ground Floor, Block D Apex Forbury Road Reading RG1 1AX |
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France Malta |
17 Rue d'Antin, 75002 Paris Level 3, W Business Centre, Triq Dun Karm, Birkirkara, BKR 9033 |
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Cyprus |
181, Leoforos Archiepiskopou Makariou III Avenue 15 Business Centre, 1st Floor, 3030, Limassol Cyprus |
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Guernsey |
Suite 5, One Cornet Street, St Peter Port, Guernsey GY1 1 BZ |
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Berlin |
Kemperplatz 1 Mitte D, 10785 Berlin, Germany |
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Malaysia |
|
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Singapore |
80 Robinson Road, #11-03, Singapore 068898 |
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Hong Kong |
Room 408A, Empire Centre, 68 Mody Road, Tsim Sha Tsui East, Kowloon, Hong Kong |
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Dubai |
Office 1902, Jumeirah Business Center 1, JLT Cluster G |
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Jordan |
AJIB Building, No 12A & 12B, 3rd Floor, Al Bonouk Street,Al Abdali Boulevard, Amman - Jordan. |
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Rwanda |
Level 2 East Wing, Kigali Heights, KG7 Avenue, Kigali |
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Paraguay |
|
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Cayman Islands |
Cayman Enterprise City, Strathvale House, 2nd Floor, 90N Church St, George Town, Cayman Islands |
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British Virgin Islands |
2nd Floor, Suite 2, Omar Hodge Building, 325 Waterfront Drive, Road Town, Tortola, VG 1110, British Virgin Islands |
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Vanuatu |
Yumiwork, Lolam Building, Kumul Highway, Land # 11/OD22/021, Port Vila, Vanuatu. |
Partners need to set an appointment prior their visit
They need to fill a form provided to them by their respective CM
Unannounced visitors won't be allowed to access the Deriv Premises
They should come bearing their personal identity such as: Driver's license, National ID,Passport etc...
They must sign an confidentiality agreement before the D day.
Pros and cons of Deriv customer service
Below are the pros and cons of Deriv customer service.
👍 Pros
• Assistance is available to you in languages other than English. When you register, the chat automatically changes to the language you chose for your account.
• The Deriv customer service is available 24/7
• The customer service teams at Deriv are highly skilled and offer exceptional support via multiple channels.
👎 Cons
• Although the broker provides services in several languages, not all of the languages used by traders are currently supported by the platform.
• There is no phone call option
• Email does not offer a quick fix, even though it is a convenient way to communicate with the platform.
Comparison of Deriv Customer Service with Offers from Other Brokers
Comparing a broker's offerings with those of its rivals is an essential way to assess the quality of its services. Customer support services should be assessed using the same criteria that are used to compare brokers based on trading commissions, spreads, account types, and minimum deposits. The table below juxtaposes the customer service offerings of ICMarkets, XM and Deriv for a comprehensive comparison.
| Deriv | ICMarkets | XM | |
|---|---|---|---|
|
Availability of communication 24/7 (Yes/No) |
Yes |
Yes |
No |
|
Traders' reviews (positive/negative) |
positive |
positive |
positive |
|
Quality of customer service (Good or Not) |
Good |
Good |
Good |
|
Live Chat |
Yes |
Yes |
Yes |
|
Telephone |
Yes |
Yes |
Yes |
|
|
Yes |
Yes |
Yes |
|
Social networks |
Yes |
Yes |
Yes |
Reviews from customers prove that Deriv's customer service is flexible and responsive, and they provide a custom service. If you would prefer assistance in a language other than English and your account language is English, you can either write the language you would like assistance in (e.g., "Portuguese”, "French”, or "Spanish") and the chat will be transferred to the appropriate agent. Alternatively, once the agent begins speaking with you, ask them to transfer you to an agent who speaks your language.
Team that worked on the article
Peter Emmanuel Chijioke is a professional personal finance, Forex, crypto, blockchain, NFT, and Web3 writer and a contributor to the Traders Union website. As a computer science graduate with a robust background in programming, machine learning, and blockchain technology, he possesses a comprehensive understanding of software, technologies, cryptocurrency, and Forex trading.
Having skills in blockchain technology and over 7 years of experience in crafting technical articles on trading, software, and personal finance, he brings a unique blend of theoretical knowledge and practical expertise to the table. His skill set encompasses a diverse range of personal finance technologies and industries, making him a valuable asset to any team or project focused on innovative solutions, personal finance, and investing technologies.
Dr. BJ Johnson is a PhD in English Language and an editor with over 15 years of experience. He earned his degree in English Language in the U.S and the UK. In 2020, Dr. Johnson joined the Traders Union team. Since then, he has created over 100 exclusive articles and edited over 300 articles of other authors.
Mirjan Hipolito is a journalist and news editor at Traders Union. She is an expert crypto writer with five years of experience in the financial markets. Her specialties are daily market news, price predictions, and Initial Coin Offerings (ICO).