FxPro Customer Service Review
FxPro offers excellent customer support with prompt and helpful responses on multiple channels: live chat, email (support@fxpro.com) phone (+44 (0) 203 151 5550).
FxPro official website
What steps do you take when you need to ask some crucial questions concerning the services the broker provides or when you run into problems with your trading account? Some brokers ensure their clients have access to various tutorials, articles, and communities that can assist them in resolving their problems. However, this is not comparable to the satisfaction traders experience when they speak with the customer support staff. FXPro is distinct from other leading CFD trading platforms due to its trading features, friendly community, and customer support.
In this article, TU experts will provide traders with information about FXPro customer service.
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Is FxPro trusted?
Yes. FXPro is trusted and renowned for providing traders with sophisticated tools to invest online. This broker is a respectable, trustworthy, and well-established online brokerage with 16 years of active service under their belt. Leading financial authorities such as the Securities Commission of the Bahamas, the Financial Conduct Authority (FCA), the Cyprus Securities and Exchange Commission, and the Financial Sector Conduct Authority oversee this broker.
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How do I contact FxPro support?
You can contact FXPro customer service through live chat, email (support@fxpro.com), or phone (+44 (0) 203 151 5550). You can get the team's attention more quickly by contacting FXPro customer support via phone or live chat.
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What are the disadvantages of FxPro?
FxPro imposes an inactivity fee and relatively high stock CFD fees. Notably, their customer service operates 24/5, contrary to brokers offering 24/7 support. In addition, withdrawals from cards can take up to ten days; international bank transfers could extend to 3-5 business days, depending on the circumstances. Before creating a demo account, traders must finish their registration with the broker.
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Is FxPro legal?
Yes, FXPro is a reputable and well-established online brokerage that has been offering trading services to its clients since 2006. They are legally licensed to operate by the following financial entities.
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Financial Conduct Authority (registration number 509956)
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Cyprus Securities and Exchange Commission (license number 078/07)
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Financial Sector Conduct Authority (authorization number 45052)
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The Securities Commission of the Bahamas (license no. SIA-F184).
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What are the channels for communication with support at FxPro?
The basic functionality of the FXPro customer service is to assist clients with challenges with trading account setup, technical problems, deposits, withdrawals, etc. FXPro offers traders and investors four ways to communicate with the support teams to guarantee the best possible customer service experience.
While there are positive aspects to each of these channels, some seem more adaptable and offer quicker responses. However, they all offer the same services and ensure that client questions are answered. FXPro customer service channels are open to beginner investors or experienced traders. Below are the channels for communication with FXPro customer service.
1 Live chat.io
Utilizing FXPro's live chat feature proves to be the quickest and most flexible means of contacting their support team. Traders get the assistance they need within a minute, and the support team displays an eagerness to go above and beyond in providing solutions to intricate matters concerning a trader's trading account.
2 Email
An alternate method of contacting FXPro customer support is through email at support@fxpro.com, though it is not as rapid as live chat. Reaction times can differ; some people may respond right away, while others may take up to 24 hours. However, delays exceeding two days are not typical. Through email, FXPro guarantees thorough responses to inquiries, providing clear and comprehensive summaries in their correspondence.
3 Phone
Opting for the phone channel provides a more immediate and thorough way to reach FXPro's support team (08000-463-050 for UK toll-free or +44(0)203-151-5550 for international calls). Similar to conversations with friends or business associates, a call to the FXPro support team allows you to articulate your challenges and receive instant solutions.
4 Social media
FXPro employs social media platforms as an additional avenue to assist customers. While this communication channel may not match the responsiveness of phone or live chats, it serves as another means for customer care to address challenges promptly. FXPro is attentive to issues raised on its social media handles, aiming to prevent negative reviews and ensuring a responsive approach to customer concerns.
Pros and cons of FxPro customer service
FXPro’s customer service presents itself as a broker that fits both novices and seasoned professionals, offering a range of benefits and drawbacks. Here's a breakdown of the pros and cons of FXPro customer service:
👍 Pros:
• FxPro offers excellent customer support with prompt and helpful responses on multiple channels
• A worldwide clientele can access FxPro because it provides customer support in multiple languages.
• Customers of FxPro can receive immediate and comprehensive assistance for minor questions or issues by utilizing the live chat feature.
👎 Cons:
• Email inquiries may not always receive a prompt response
• The FxPro multilingual customer service team works 24/5 to provide you with a high standard of service, unlike other brokers whose services are available 24/7.
• One potential disadvantage for users who prefer in-person interactions is that FxPro does not have physical offices or branches in multiple locations.
Comparison of FxPro Customer Service with Offers from Other Brokers
Reviews from one of the satisfied customers say, "FXPro boasts a commendable support team, swift assistance, and is simply amazing when needed." With several FXPro subsidiaries governed by the UK Financial Conduct Authority (FCA), Cyprus Securities and Exchange Commission (CySEC), Financial Sector Conduct Authority of South Africa (FSCA), and Securities Commission of the Bahamas (SCB), FxPro is an award-winning broker. Given the welcoming services it provides to traders, FxPro appears to stand out when compared to other leading brokers. It features services that make its customer support better than others. Below, let's look at how FXPro customer service compares with ICMarkets and XM.
| FxPro | ICMarkets | XM | |
|---|---|---|---|
|
Availability of communication 24/7 (Yes/No) |
No |
Yes |
No |
|
Traders' reviews(positive/negative) |
positive |
positive |
positive |
|
Quality of customer service (Good or Not) |
Good |
Good |
Good |
|
Live Chat |
Yes |
Yes |
Yes |
|
Telephone |
Yes |
Yes |
Yes |
|
|
Yes |
Yes |
Yes |
|
Social networks |
Yes |
Yes |
Yes |
One of the most essential components of a well-functioning customer service system is the number of channels through which you can reach out for help. The likelihood that an expert will promptly respond to your inquiries usually increases with the number of communication channels available. FxPro's customer service is notable for its superior quality in assisting experts and new traders with issues that concern investing with the platform.
Team that worked on the article
Peter Emmanuel Chijioke is a professional personal finance, Forex, crypto, blockchain, NFT, and Web3 writer and a contributor to the Traders Union website. As a computer science graduate with a robust background in programming, machine learning, and blockchain technology, he possesses a comprehensive understanding of software, technologies, cryptocurrency, and Forex trading.
Having skills in blockchain technology and over 7 years of experience in crafting technical articles on trading, software, and personal finance, he brings a unique blend of theoretical knowledge and practical expertise to the table. His skill set encompasses a diverse range of personal finance technologies and industries, making him a valuable asset to any team or project focused on innovative solutions, personal finance, and investing technologies.
Dr. BJ Johnson is a PhD in English Language and an editor with over 15 years of experience. He earned his degree in English Language in the U.S and the UK. In 2020, Dr. Johnson joined the Traders Union team. Since then, he has created over 100 exclusive articles and edited over 300 articles of other authors.
Mirjan Hipolito is a journalist and news editor at Traders Union. She is an expert crypto writer with five years of experience in the financial markets. Her specialties are daily market news, price predictions, and Initial Coin Offerings (ICO).