Tickmill Customer Service Review
Tickmill customer service is only available five days a week. You can contact their dedicated multi-lingual customer service teams via live chat, email, social media or telephone.
Potential Tickmill traders must understand that at some point in their trading career, seeking guidance from experts familiar with the intricacies of the brokerage they are utilizing becomes crucial. Good customer service fosters trust and assists clients with investment needs. Therefore, traders must ascertain the degree of flexibility and responsiveness of Tickmill customer service before registering with the broker. So, if you want to know more about Tickmill support, this post is for you.
TU experts will give you comprehensive information about Tickmill customer service, including the channels for communication and the pros and cons of Tickmill support. Continue reading.
Tickmill official website
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How to contact Tickmill Support?
You can contact Tickmill support using the following channels:
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Live chat: This is a messaging tool on the platform.
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Email ( support@tickmill.com);
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Phone (+852 5808 7849);
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Office address ( 3, F28-F29 Eden Plaza, Eden Island, Mahe, Seychelles)
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Does Tickmill Support respond quickly?
Yes. Tickmill customer service responds fast, but this is dependent on the communication channel you utilize. The fastest ways to get in contact with these experts for assistance are via phone or live chat. There will be a noticeable delay, and clients will have to wait in line to be served if the agents are attending to other clients.
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Does Tickmill support work on weekends and holidays?
No. Tickmill customer service is available during the active trading days; holidays and weekends are not counted among these days.
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Can you trust Tickmill Support?
Based on reviews from previous users, Tickmill support is credible and can be trusted.
What are the channels for communication with support at Tickmill?
Channels for communication with Tickmill customer service refer to the mediums through which you can exchange information with the support team. Each of these channels offers a different assistance service experience.
Notably, a broker's response relevance — i.e., whether they give a clear answer to questions or one that is unclear and needs more explanation — determines the quality of their customer service. Once more, the response time (the time they take to give answers to the trader's query; a long wait is deemed poor response time) is another important consideration.
A vital aspect of a well-functioning customer service system lies in the array of channels available for traders seeking assistance. In general, the likelihood that someone will promptly respond to your inquiries increases with the number of available communication channels. To ensure a swift response, Tickmill integrates up to four channels that active investors can use to contact customer service.
Tickmill customer service is accessible via the channels below:
1. Live chat
Live chat is among the thriving channels for communication due to its responsiveness and fast response time. The live chat feature on Tickmill appears to be the most convenient and quick way to get in touch with the support staff. Support staff are usually quick to respond and are prepared to go above and beyond to ensure customers receive the best possible care. With the live chat assistance feature, the Tickmill support team gives clients more detailed explanations, which could involve using screenshots to elucidate complex matters.
2. Email
Email correspondence is another way to get in touch with Tickmill customer support, albeit it takes a little longer than live chat. Response times can take anywhere from a few hours to a full day; at the very least, you could hear back within 48 hours. Tickmill responds to every trader's questions via email with a thorough and understandable outline. The trader can also query customer support further if they are not satisfied with the response they received, as there is no limit to the number of times you message Tickmill customer service via email.
3. Phone
Contacting the Tickmill support team via phone chat is quicker and more flexible. Similar to how you would make calls with friends and business associates, you can call the Tickmill support team, relate your challenges, and get the solution in real-time.
4. Social media
Tickmill offers customer support through social media apps. Customer service addresses comments through this form of communication channel, especially those posted on the public wall or comment section. Tickmill customer service does not want a client to be unhappy or express dissatisfaction with the broker's services. As a result, they respond to any query or complaint posted on their integrated social media wall.
Pros and cons of Tickmill customer service
Tickmill's customer service can make traders successful if they know how to present their challenges to these experts. While the Tickmill support service has received accolades from previous users, there are also a few shortcomings. Below are the pros and cons of Tickmill customer service.
👍 Pros
• Tickmill customer service is available in multiple languages. Tickmill caters to offshore clients by offering support in their native languages.
• The Tickmill support team offers incisive and practical solutions because they are made up of experts with many years of experience in the tech and online trading industries.
• Tickmill communication channels give users a quick and easy way to interact with experts on the platform.
👎 Cons
• Unfortunately, Ticmkill customer service is only available five days a week; they operate under strict time restrictions (7:00 to 16:00 GMT). The lack of 24/7 support could be a disadvantage for traders who require assistance outside of regular business hours.
• Responses to queries sent via email could take more time (12 hours or even up to 23 hours).
• While the broker offers services in multiple languages, there are some traders whose language is not yet available on the platform.
While many of the best brokers focus on offering their customers outstanding customer service, some platforms appear to perform better in this area than others. To know which broker support service is best, comparing their assistance features becomes necessary. Below is how Tickmill customer service compares with the support services of ICMarkets and XM.
| Tickmill | ICMarkets | XM | |
|---|---|---|---|
Availability of communication 24/7 (Yes/No) |
No |
Yes |
No |
Traders' reviews(positive/negative) |
Positive |
Positive |
Positive |
Quality of customer service (Good or Not) |
Good |
Good |
Good |
Live Chat |
Yes |
Yes |
Yes |
Telephone |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
|
Social networks |
Yes |
Yes |
Yes |
Tickmill is a legitimate trading platform that provides platforms necessary for traders as well as guidance on how to make investments in the digital market. Tickmill's customer support is dependable, exhibiting prompt responses that instill confidence in users seeking assistance with their trading account issues. They provide information on different aspects of trading on the platform and the fees (minimum deposits, etc.) involved.
Numerous reviews on various forums and communities overwhelmingly praise Tickmill's customer service for its excellence and satisfactory resolution when engaged. It's worth noting, however, that reaching them during weekends or public holidays might pose some challenges.
Team that worked on the article
Peter Emmanuel Chijioke is a professional personal finance, Forex, crypto, blockchain, NFT, and Web3 writer and a contributor to the Traders Union website. As a computer science graduate with a robust background in programming, machine learning, and blockchain technology, he possesses a comprehensive understanding of software, technologies, cryptocurrency, and Forex trading.
Having skills in blockchain technology and over 7 years of experience in crafting technical articles on trading, software, and personal finance, he brings a unique blend of theoretical knowledge and practical expertise to the table. His skill set encompasses a diverse range of personal finance technologies and industries, making him a valuable asset to any team or project focused on innovative solutions, personal finance, and investing technologies.
Dr. BJ Johnson is a PhD in English Language and an editor with over 15 years of experience. He earned his degree in English Language in the U.S and the UK. In 2020, Dr. Johnson joined the Traders Union team. Since then, he has created over 100 exclusive articles and edited over 300 articles of other authors.
Mirjan Hipolito is a journalist and news editor at Traders Union. She is an expert crypto writer with five years of experience in the financial markets. Her specialties are daily market news, price predictions, and Initial Coin Offerings (ICO).