IC Markets Customer Service Review
In addition to offering the best technological solutions for forex and CFD traders, IC Markets understands the importance of good customer service and support. With customer support available 24/7 and offices in various regions, IC Markets is able to assist teams globally.
Wondering how good IC Markets customer service is? We’re here to answer all your questions. Here, we talk about the various customer support channels IC Markets has to offer and compare them to options offered by other brokers.
Pros and Cons of IC Markets Customer Service
| Pros | Cons |
|---|---|
| 24/7 availability | Long wait times for live chat |
| Multiple customer support channels | Live chat responses aren’t always relevant |
| Excellent phone and email support | |
| Multilingual customer support |
What Are the Channels for Communication With Support at IC Markets Customer Service?
Customers have described IC Markets' customer service as excellent compared to other brokers, and it is available 24/7, which is exceptional given the norm is 24/5. In addition, traders from all over the world have access to hands-on support provided in a variety of languages. Several languages are available for customer service, including Dutch, German, English, Danish, Polish, Japanese, and Chinese.
Customer support at IC Markets is available in various channels, including phone, email, and live chat. We discuss them in more detail below.
IC Markets Minimum Deposit And Payment MethodsLive Chat Support
You can access the live chat function on IC Markets' website 24 hours a day, 7 days a week. To begin the chat, you will need to provide your email address and name. You will be given quick options to answer some questions by the IC Markets chatbot when you start the live chat.
When you type “chat with an agent” in the chat, the bot will connect you with a live representative.
According to some customers, the wait time for a live agent was under 2 minutes, and the answers provided were relevant. However, some questions were answered with a delay of up to 3 minutes.
IC Markets Spread and Fees ExplainedEmail Support
You can find IC Markets' email address on the contact us page of their website. If you want to send them a message quickly, you can fill out an inquiry or send an email to support@icmarkets.com using your email app.
When using their email support, some customers received a response within 10 minutes, and our questions were answered correctly. You can contact them by email between 10:00 PM and 10:00 PM (GMT) on Sundays and Fridays.
Phone Support
Clients can also reach IC Markets by phone from 10:00 PM on Sundays to 10:00 PM on Fridays (GMT). You can reach IC Markets by phone at +248-467-1976.
Other Customer Support Options
Beyond phone, email, and live chat support options, IC Markets also offers a FAQ feature located under the ‘Help Center’ section on its website. This may be a great option for traders who may have a simple issue that doesn’t require active support from an agent. There are frequently asked questions in this section to prevent traders from contacting support, allowing them to get an answer quickly and conveniently.
IC Markets Сopy Trading ReviewComparison of IC Markets Customer Service With Offers From Other Brokers
In the table below, we compare IC Markets’ customer service with that of other brokers. We compare the availability of communication, traders’ reviews, quality of customer service options, and the different customer support channels.
| Admiral Markets | ICMarkets | XM | |
|---|---|---|---|
| Availability of communication 24/7 | No | Yes | No |
| Traders' reviews | Positive | Positive | Positive |
| Quality of customer service | Good | Good | Good |
| Live Chat | Yes | Yes | Yes |
| Telephone | Yes | Yes | Yes |
| Yes | Yes | Yes | |
| Social networks | No | No | No |
FAQ
What is the minimum deposit for IC Markets?
In order to open an account with IC Markets UK, you must deposit at least $200. The type of trades you can execute and the volume you can trade may be limited if you deposit a smaller amount.
How long does it take to withdraw money from IC Markets?
IC Markets processes withdrawals within 24 hours and funds are credited to domestic bank accounts and cards within 3-5 days. The withdrawal of funds from a credit card can take up to 10 business days. Withdrawals from e-wallets are processed instantly, while international transfers take up to 14 business days.
Can I use IC Markets in UK?
In spite of the fact that IC Markets is not regulated in the UK, traders in the UK can register on the site and use it there. They are registered under Raw Trading Ltd, which is regulated by the Seychelles FSA. For UK-based traders, IC Markets is a medium risk CFD broker.
Can you trade Crypto on IC Markets?
A total of 21 cryptocurrencies are traded on IC Markets, including Bitcoin, Dogecoin, and Ethereum.
Team that worked on the article
Andrey Mastykin is an experienced author, editor, and content strategist who has been with Traders Union since 2020. As an editor, he is meticulous about fact-checking and ensuring the accuracy of all information published on the Traders Union platform. Andrey focuses on educating readers about the potential rewards and risks involved in trading financial markets.
He firmly believes that passive investing is a more suitable strategy for most individuals. Andrey's conservative approach and focus on risk management resonate with many readers, making him a trusted source of financial information.
Dr. BJ Johnson is a PhD in English Language and an editor with over 15 years of experience. He earned his degree in English Language in the U.S and the UK. In 2020, Dr. Johnson joined the Traders Union team. Since then, he has created over 100 exclusive articles and edited over 300 articles of other authors.
The topics he covers include trading signals, cryptocurrencies, Forex brokers, stock brokers, expert advisors, binary options. He has also worked on the ratings of brokers and many other materials.
Dr. BJ Johnson’s motto: It always seems impossible until it’s done. You can do it.