Plus500 customer service review
Plus500 is a brokerage organization established in 2008. Plus500 Ltd, the parent company, is headquartered in Israel. The broker is headquartered in London. The company offers access to 2,000+ assets on a modern trading platform.
Plus500 is considered one of the most popular brokers in Europe and Asia, providing access to CFD trading.
The broker offers multilingual support available 24h. Traders can use several channels of communications to contact customer support service to resolve their financial or technical issues. In this review, we will take a closer look at the Plus500 customer service.
Pros and cons of Plus500 customer service
Customer support is available on the Plus500 platform 24/7 (no holidays or weekends). However, the available communication methods include only an email address and a live chat. The broker does not provide support by phone and does not have pages on social media, where users can communicate informally. For now, potential clients only have access to tickets.
👍 Pros:
• Customer support is available 24/7 (no holidays or weekends)
• Prompt responses to questions of clients
• Support of international languages
👎 Cons:
• Only few methods of communication
• There are negative reviews about the work of the support
What are the channels for communication with Plus500 Support
Overall, the Plus500 support team provides a high level of service, which is supported by traders’ feedback. However, the platform does not offer a wide choice of communication channels. You can contact support only by email or live chat.
If you prefer to communicate via email, Plus500 will provide you with an email address you can use to contact the broker’s customer service. You can send an email with a question about the broker’s platform, registration, and withdrawal. The response usually comes within 24 hours. This is not as fast as if you were using a live chat, but still acceptable. The company’s employees, who respond to emails, provide competent advice.
Live chat
You can use the live chat option to get quick advice on Plus500. Simply write a text message (access is available 24h) and you will receive a response to your question.
Other customer support options
The company does not offer other methods of customer support service. Plus500 does not have pages on social media, phone support, etc.
Comparison of Plus500 Customer Service with offers from other brokers
In the table below, you can compare Plus500 customer service with the support of ICMarkets and XM, its key competitors. This can help you learn how customer service works, what traders think about the quality of the service, what the communication methods are, etc.
| Plus500 | ICMarkets | XM | |
|---|---|---|---|
| Availability of communication 24/7 | Yes | Yes | No (only on business days) |
| Traders' reviews | Mostly positive | Positive | Positive |
| Quality of customer service | Good | Good | Good |
| Live Chat | Yes | No | No |
| Phone | No | Yes | Yes |
| Yes | Yes | Yes | |
| Social media | No | No | No |
FAQs
What communication channels are available?
Traders can ask questions regarding the operation of the platform, deposit/withdrawal, Plus500 trading conditions via email or on a live chat.
How does Plus500 customer service operate?
Plus500 support provides customer service 24/7. Traders can contact representatives of the brokerage company even on weekends and holidays.
Is Plus500 regulated?
Plus500 is a brokerage organization established in 2008. Plus500 Ltd, the parent company, is headquartered in Israel.
How can you earn money on Plus500?
The company offers access to 2,000+ assets on a modern trading platform. Plus500 is considered one of the most popular brokers in Europe and Asia, providing access to CFD trading.
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Team that worked on the article
Andrey Mastykin is an experienced author, editor, and content strategist who has been with Traders Union since 2020. As an editor, he is meticulous about fact-checking and ensuring the accuracy of all information published on the Traders Union platform. Andrey focuses on educating readers about the potential rewards and risks involved in trading financial markets.
He firmly believes that passive investing is a more suitable strategy for most individuals. Andrey's conservative approach and focus on risk management resonate with many readers, making him a trusted source of financial information.
Also, Andrey is a member of the National Union of Journalists of Ukraine (membership card No. 4574, international certificate UKR4492).
Dr. BJ Johnson is a PhD in English Language and an editor with over 15 years of experience. He earned his degree in English Language in the U.S and the UK. In 2020, Dr. Johnson joined the Traders Union team. Since then, he has created over 100 exclusive articles and edited over 300 articles of other authors.
