City Index Review 2021

City Index Review 2021
Davis J.
Robertson A.
March 2021

44

Position
in rating

Trading terminals:

WebTrader MetaTrader4
Mobile application for Android and iOS AT Pro Trading Platform
44

Position in rating

6.5/10
Overall rating

Trading terminals:

WebTrader MetaTrader4
Mobile application for Android and iOS AT Pro Trading Platform

Attention!

Due to the large number of negative reviews about this company and because it occupies the low position of number 20 on our Ratings List of Forex brokers, the Traders Union does not recommend cooperating with this broker.

Instead, our experts strongly advise you to select a brokerage from among the Top 5 on our objectively ranked list:

Summary of City Index Trading Company

The City Index broker was founded in 1983 in London. This company allows its clients to engage in active trading and place bets on the spread. City Index is licensed and regulated by the UK’s FSA — UK Financial Services Authority (license number 113942). The broker has received tremendous awards numerous times, including "Best Loyalty Trading Program" (2019), "Best Trading Platform" (2019), and "Best CFD Provider" (2020) while providing financial services.

💰 Account currency: EUR, USD, GBP
🚀 Minimum deposit: 100 EUR/USD/GBP
⚖️ Leverage: Depending on the trading instrument
💱 Spread: Floating and fixed
🔧 Instruments: Currency pairs, CFDs on stocks, indices, commodities, metals, cryptocurrencies
💹 Margin call/Stop Out: From 5%
Attention!

Only those City Index clients who have opened an account on the broker’s platform using the Traders Union referral link can cooperate with the Traders Union and receive a rebate for trading.

👍 Advantages of trading with City Index:

  • a vast array of trading instruments;
  • both floating and fixed spreads are available to users;
  • MetaTrader 4 terminal is provided for trading, as well as a web terminal and mobile applications.

👎 Disadvantages of City Index:

  • the trading platform periodically malfunctions;
  • shortage of deposit/withdrawal methods;
  • a broker can reject an application regarding opening a trading account if the user does not have enough trading experience or his starting capital is not sufficient for trading.

Overall

Broker City Index is aimed at cooperation with seasoned traders who prefer active trading in various markets.

Visit City Index

Geographic Distribution of City Index Traders

City Index Latest Comments for 2021

2
6
12

Positive reviews increase standing and, of course, any negative reviews decrease its position in the ratings.

Just register and get authorized to submit a review of the broker’s activities and conditions on its platform. Everyone can and is invited to submit a review. All reviews of City Index published on the website in 2021 are verified and confirmed by Traders Union as reliable comments by real traders.

Look before you leap, but having leapt never look back. It's the same with City Index: there's nothing to do here for beginners. The more assets and settings on trading platforms, the more likely you are to get confused and lose everything. The experienced folks here have something to play with. It is good for gaining experience with different markets, but it is still controversial for constant trading. Let's see how the broker will show itself with the withdrawal of funds.

I'm quite happy with the conditions in the City Index. All the tools are there, there were no questions with the replenishment and withdrawal yet, which is important. I also did not observe any sudden price changes. But there’s a problem with the payment systems... I want more of them. I want updates also - maybe for investment programs, for example. It always gets annoying if the broker doesn’t try to be a better version of itself. I hope that City Index is not the type, but just in case I don’t keep all of my assets here.

At the beginning of working with City Index, I did not understand what kind of profit there could be at all. The minimum deposit is rather big, there is no wide choice of payment systems, and the registration process itself is stressful. By the time I created the account, I was already sure that nothing good would come out. But the broker surprised me with low spreads. You can say that this is what made me stay here, and I even managed to earn about $200. I do not think that I will stay here for a long time, I still prefer trading with my old broker, but it was worth trying to trade here to get a little closer to the stock and other markets.

At the release of important news in the City Index terminal, the connection with the server was cut off. Well, I think, nothing, I had a pending order, it will work. But it was not there. When the connection appeared, then yes, the order was triggered. But it triggered to sell at a price 40 points lower than the stated one. As they said in support, this is a normal situation for the market. But in the end, I sold almost at the low and the end of the down move. And so I lost at least those 40 points, at a loss. Closed manually. The question is - if this is the case in the market, how can you make money?

As for me, the biggest problem with City Index is commissions. Not only that, in the process of trading, the broker takes the lion's share of the profit on various commissions. So also there are commissions when withdrawing. After I calculated how much money came to my bank account, I even got a minus.

I decided to hear an opinion of some traders I know, they already have several years of experience. They said that City Index has everything a trader needs. So I decided to give it a try. To be honest, I still can't understand why it’s praised so much… Maybe there are really favorable conditions for professionals here, but I'm still trying to figure out currency pairs, and also buy shares as an investment periodically. Fortunately, there is a lot to choose from, so you can almost always find shares of interesting companies. But in terms of more active trading… That’s just not my cup of tea. So far, so good, but maybe when I gain experience, I will understand how to use 12 thousand markets and make money on it. Until then, City Index is an option for long-term investments for me, nothing more.

The trick is that there is no minimum deposit as such in City Index. However, it is impossible to trade here with a deposit of less than $ 20,000. That is, the trader is simply given a notification when opening transactions that there is not enough funds to open a trading position. And at the same time they declare that the leverage is 1 to 400, the minimum lot is 0.01, etc. However, for some reason, all real infa is hidden from the client and is issued only after registration and contacting the support service.

2 3 >

Expert Review of City Index

During its activity, the City Index broker has proved to be a reliable partner who regularly fulfills its obligations. The company offers clients only two types of accounts: real and demo, on which a trader can test his trading skills without the risk of losing capital. The site also contains all the necessary information on each of the trading assets.

City Index aims to cooperate with market participants who already have experience in trading. This is because CFD trading has its peculiarities, which are not easy for a beginner to understand, and the level of risk in such trading is much higher. The broker does not have investor-oriented programs. During its cooperation with the Traders Union, the company received complaints from customers, primarily related to its support service, which assists exclusively in English, and it’s not always comfortable for CIS traders.

All information related to trading instruments is available on the broker's home page. However, it should be noted that all data is presented only in English, some of the links on the site do not work, and there is no detailed description of trading conditions (such as leverage, stop-out level, and order execution method) on the site.

Antony Robertson

Traders Union
Financial Analyst

Analysis of the Main Features of the Forex Broker

6.5

Overall rating

6.29

/10

Execution of orders

6.71

/10

Investment instruments

6.35

/10

Withdrawal speed

6.65

/10

Customer Support work

6.13

/10

Variety of instruments

6.87

/10

Trading platform

Dynamics of the Popularity of City Index
in 2020 among the Users of the Traders Union

Logo TU
20,0%
Top 3
10,0%
Top 5
7,0%
Top 10
5,0%
Top 20
1,0%
Top 40
0,5%
Top 100
0,2%
Top 100+
0,05%
Jan.
Feb.
Mär.
Apr.
Mai.
Jun.
Jul.
Aug.
Sep.
Okt.
Nov.
Dez.

Investment Programs, Available Markets and Products of the Broker

City Index is focused on cooperation with traders who prefer active trading. City Index does not provide programs that allow clients to receive passive income using various investment offers and services for copying transactions.

Important!

If you are a large investor and plan on investments over $10,000, contact us at [email protected] or by the feedback form on our website. Our professional team will take you through all the intricacies of thedeal and all the steps from signing up to withdrawal of profits.

City Index’s affiliate program:

  • Affiliates. The bonus is credited to the partner for each referral client through an individual referral link.

  • Representing Broker. A program for brokerage companies that allows you to receive commissions for each transaction of an attracted referral.

  • White Labels. Companies that want to provide customers with access to more markets under a personal brand are considered as partners.

  • Exchange-traded futures. Providing clients of partner companies with access to more than 30 derivative exchanges in the United States, Europe, Asia, and the Middle East.

Rebate and Discount Programs of the Traders Union for City Index

Traders that cooperate with the Traders Union have the opportunity to reduce the size of their trading commission. To do this, you need to go through a quick registration on the Traders Union website, open an account with City Index using a referral link, and trade as usual. For completed transactions, the trader will be credited with compensation, regardless of whether the transactions were profitable or unprofitable.

Try it!  Try it!

Trading Conditions for City Index Users

Broker City is dedicated to providing services for experienced traders internationally. The company offers one type of real account, the minimum deposit amount is 100 EUR / USD / GBP. The size of the leverage, spread, and other trading conditions depend directly on the trading asset that the trader uses.

$100

Minimum
deposit

1:1

Leverage

24/5

Support

WebTrader MetaTrader4
Mobile application for Android and iOS AT Pro Trading Platform
💻 Trading platform: MetaTrader 4, WebTrader, AT Pro Trading Platform, iOS, and Android applications
📊 Accounts: Real, demo
💰 Account currency: EUR, USD, GBP
💵 Replenishment/Withdrawal: Bank cards Visa / MasterCard, bank transfer
🚀 Minimum deposit: 100 EUR/USD/GBP
⚖️ Leverage: Depending on the trading instrument
💼 PAMM-accounts: No
📈️ Min Order: 0.01
💱 Spread: Floating and fixed
🔧 Instruments: Currency pairs, CFDs on stocks, indices, commodities, metals, cryptocurrencies
💹 Margin call/Stop Out: From 5%
🏛 Liquidity provider: No
📱 Mobile trading: Yes
➕ Affiliate program: Yes
📋 Orders execution: Market Execution
⭐ Trading features: Spread betting
🎁 Contests and bonuses: Yes

Comparison of City Index with other Brokers

City Index FxPro XM Group Admiral Markets UK AvaTrade eToro
Trading
platform
MT4, MobileTrading, WebTrader MT4, MobileTrading, MT5, cTrader MT4, MT5, MobileTrading MT4, MT5, iPhone, iPad, Android, MT4 Supreme Edition MT4, MobileTrading, Zulu Trader, Mirror Trader, AvaTrader, AVA Option MobileTrading, WebTrader
Min deposit $100 $100 $5 $200 $100 $200
Leverage From 1:1
to 1:30
From 1:1
to 1:200
From 1:1
to 1:30
From 1:25
to 1:500
From 1:200
to 1:400
From 1:2
to 1:30
Trust management No No No No No No
Accrual of % on the balance No No No No No No
Spread From 0 points From 1 point From 1 point From 0 points From 0 points From 2 points
Level of margin call
/ stop out
80%  /  50% 50%  /  50% 100%  /  50% 100%  /  30% 25%  /  10% No
Execution of orders Market Execution Market Execution, Instant Execution Market Execution Market Execution Instant Execution Instant Execution
No deposit bonus No No $30 No No No
Cent accounts No No Yes No Yes No

Broker comparison table of trading instruments

City Index FxPro XM Group Admiral Markets UK AvaTrade eToro
Forex Yes Yes Yes Yes Yes Yes
Metalls Yes Yes Yes Yes Yes Yes
Crypto Yes Yes No Yes Yes Yes
CFD Yes Yes Yes Yes Yes Yes
indexes Yes Yes Yes Yes Yes Yes
Stock Yes Yes Yes Yes Yes Yes
ETF No No No Yes No Yes
Options No Yes No No No Yes

City Index Commissions & Fees

Information

Traders Union specialists checked the trading conditions at City Index for trading and non-trading commissions. The broker has no hidden fees. No commission is charged for replenishing a trading account and withdrawing funds regardless of the payment system. Traders have access to both a floating spread and a fixed one, the size of which depends on the trading instrument.

Account type Spread (minimum value) Withdrawal commission
Real From $5 None

A fixed commission (for swaps) is charged for transferring a position to the next day. The spread indicators in City Index were analyzed and compared with those of other similarly situated brokers that are also popular among traders. Based on the results obtained, we can say whether the broker's commission level is low, medium, or high.

Broker Average commission Level
City Index $5 Low
FxPro $13.2 High
Saxo Bank $8.5 Medium
City Index
$5
FxPro
$13.2
Saxo Bank
$8.5
Conclusion

City Index does not charge fees for depositing and withdrawing funds, and the size of the spread directly depends on the trading instrument used by the client. When trading currency pairs, the spread is lower than most competitors in the market.

Detailed Review of City Index

City Index is one of the most experienced in the Forex and CFD markets, providing financial services worldwide since 1983. The company's priority is to allow traders to trade from anywhere in the world from any device, without losing quality indicators. The broker provides clients with access to 12,000 markets, which significantly increases their trading opportunities. In addition to trading CFDs and currency pairs, the company offers traders cryptocurrency and spread betting.

Here are some numbers regarding City Index that may be essential for traders when choosing a broker:

  • the company has been providing services around the world for over 35 years;

  • over 120 thousand accounts have been opened during the operation of the broker;

  • the broker's clients have access to over 12,000 markets.

City Index is a broker for active trading at a professional level

City Index is a company that offers high-quality services and has optimal working conditions for traders. The broker offers one live trading account that will satisfy the needs of experienced market participants. Trading conditions vary depending on which of the trading assets the client uses. A distinctive feature of the City Index broker is its access to 12,000 trading instruments, which significantly expands the trading arsenal of its clients.

The company offers several trading platforms: from the familiar MetaTrader 4 to Web-Trader AT Pro, and mobile applications for iOS and Android. Such a wide range of terminals allows customers to choose the most suitable option for themselves and trade from anywhere in the world.

Useful services of City Index:

  • portal of technical and fundamental analysis. With its help, the trader reduces the time for independent analysis of the market and sees the most profitable points for opening a buy or sell order;

  • has a professional trading platform, AT Pro. More than 100 trading signals are available to help a trader adjust his trading strategy;

  • real-time news from Reuters. Cooperation with a news agency allows the company's clients to always be the first to keep abreast of financial news and receive financial reports;

  • economic calendar. Using this tool gives the trader an understanding of how various events affect the market situation, and use this data when building a trading strategy;

  • expert analysis of the market. The data is supplied by the broker's research team and helps clients predict the most likely price movement in the market.

Advantages:

1

the company has 35 years of experience in trading Forex assets, CFDs, and spread betting;

2

the most common and secure payment systems are used to replenish the account and to withdraw money;

3

the broker's activities are licensed and regulated by the British Financial Conduct Authority - FCA;

4

the company provides clients with tools so they can manage risks and mitigate the risk of loss on already open orders;

5

a vast range of trading platforms designed for both personal computers and mobile devices.

There are no trading restrictions in the company, and you can familiarize yourself with all available trading strategies on the broker's website.

How to Start Making Profits — Guide for Traders

The City Index broker provides only two types of accounts, one of which is real and the other is the demo. The difference lies in the presence of financial risk in a real account. 

Account types:

Account Type
Description
Real account
Designed for experienced traders and makes it possible to perform trading operations with all offered assets in real-time. Trading conditions change depending on the assets used by the client;
Demo account
It allows the trader to test the trading conditions of the company or try a new strategy without the risk of incurring a loss; however, no profit will be accrued either.

Bonuses Paid by the Broker

Professional switcher bonus

For participation in the program and fulfillment of all conditions specified by the broker, a bonus of £1,000 is credited to the trader's trading account.

Professional trader rebates

A bonus is credited to the trader's account for the trader's achievement of the trading turnover set by the broker. However, it should be borne in mind that participation in other bonus programs and promotions is excluded.

City Index Bonuses — Professional trader rebates
City Index Bonuses — Professional trader rebates

Bonus from the Traders Union

The Traders Union rebate service will help the trader to reduce trading costs. It is worth it to go to the website of the Union, go through a quick registration, which takes about 5 minutes, and open a trading account with City Index using a referral link. For all completed transactions, including unprofitable ones, the trader receives a bonus: a partial return of the spread. Receiving such a bonus is possible only if the trader has opened an account with City Index through the Traders Union. The rebate service does not work with accounts opened differently. If you are already an existing City Index customer, then here you can find step-by-step instructions that will help you link your account with your Traders Union account.

Investment Education Online

Information

Broker City Index provides its clients with access to free training materials that will help beginners to understand the peculiarities of foreign exchange trading, and more experienced market participants to improve their qualifications. Please note that all information in the "Training" section is presented exclusively in English.

This information is presented in the "Training" section
This information is not on the City Index website
Tutorial articles
Glossary of terms
Instructional videos
 
Forex Glossary
 

We recommend using a demo account that excludes financial risks to practice and consolidate the knowledge gained.

Security (Protection for Investors)

Information

The City Index broker is regulated by the British FCA — Financial Conduct Authority. The same authority issued the company license number 113942, which allows it to safely provide financial services internationally.

The FCA is a regulator that puts forward several requirements for a broker. In case of failure to fulfill obligations to the regulator, the company is deprived of its license. City Index also uses segregated accounts to securely store customer funds, and the FSCS (Financial Services Compensation Scheme) guarantees traders up to £85,000 in compensation in the case of violations.

👍 Advantages

  • Protecting client funds with segregated accounts
  • Guaranteed compensation
  • Availability of a license and a regulator

👎 Disadvantages

  • Documents are not in the public domain

Withdrawal Options and Fees

  • To withdraw funds from the City Index broker, you must apply. The company does not charge a commission for this operation, as well as payment systems.

  • A trader can use Visa or MasterCard bank cards or select the bank transfer option to withdraw money.

  • The time for crediting funds to a client's card is on average 24 hours.

  • The following fiat currencies are available for withdrawing funds and replenishing the deposit: EUR, USD, GBP.

Customer Support Service

Information

If a trader in the process of work encounters difficulties or needs help, he can contact the support service. The company's employees work around the clock from Monday to Friday or 24/5.

👍 Advantages

  • 24-hour support, Monday-Friday

👎 Disadvantages

  • Customer support speaks exclusively in English
  • You cannot get in touch with support on weekends

You can contact support using:

  • a call to a local phone number;

  • a call to an international number;

  • letters via email;

  • messages to the online chat on the broker's website.

You can apply for help directly from the broker's website or your personal account.

Contacts

Registration address Devon House, 58 St Katharine's Way, London, E1W 1JP
Regulation
Official site
Contacts

Review of the Personal Cabinet of City Index

You need to stick to the following steps to start trading with City Index through the Traders Union rebate service: 

1

Open the Trades Union website, find City Index in the list of brokers, and follow the referral link to the broker's website. On the main page, click on the "Create account" button.

City Index Review — Account opening
City Index Review — Account opening
City Index Review — Account opening
2

Fill out the form with your personal data, including country of residence, marital status, name, surname, date of birth, email address, mobile phone number, account name, password, and instruments that interest you (CFDs or spread bets, etc.).

City Index Review — Filling in personal data
City Index Review — Filling in personal data
3

The next step is to indicate your current address of residence, city, postal code, citizenship, and TIN.

City Index Overview — Completing accommodation data
City Index Overview — Completing accommodation data
4

Now you need to specify information about the status of employment, trading experience in foreign exchange and other markets, and financial data: currency, annual income, other sources of income, the amount that you are willing to spend on the initial deposit).

City Index Overview — Completing employment data
City Index Overview — Completing employment data
5

After specifying all personal data, you need to confirm your application for opening an account. At this stage, the trader needs to confirm that he accepts responsibility for his account and understands that trading the markets involves risks. Here you can also set up notifications in the form of letters to email, SMS, or calls on a mobile phone.

City Index Review — Registration confirmation
City Index Review — Registration confirmation

After your application is approved, you can go to your personal account, where these functions will be available:

  • personal account settings;

  • replenishment of the trading account.

All information must be indicated exclusively in English and all specified fields are required when registering. Also note that if you do not have the necessary trading skills, your application for opening an account may be rejected.

Tags:

City Index cityindex www cityindex.co.uk www cityindex co uk cityindex.co.uk cityindex co uk www cityindex uk cityindex uk

The Oldest Reviews of the City Index

Positive reviews increase standing and, of course, any negative reviews decrease its position in the ratings.

Just register and get authorized to submit a review of the broker’s activities and conditions on its platform. Everyone can and is invited to submit a review. All reviews of City Index published on the website in 2021 are verified and confirmed by Traders Union as reliable comments by real traders.

I have just created a demo account on City Index. I am quite a beginner, and it is important for me to check if my knowledge of trading is enough, and how it all works in practice. Not bad so far. There are a lot of currency pairs, stocks, CFDs. I don't know how to use stocks or CFDs yet, but I want to learn in the future. Right now I consider opening a real account. It's just that there are a lot of brokers out there, and they have lower deposits… I'll test a couple more companies, compare the potential income, and then I'll make a final decision.

I've heard a lot about the record number of markets in City Index, its interesting spreads, bonuses, and useful services like news from Reuters. But the minimum deposit is very high, so I could not decide whether it’s wise to create an account here for a long time. The main advantage — there are no multiple accounts, just one. This means that the trading conditions are the same for everyone, and you, in fact, decide what the spread will be. The presence of the demo also is a big plus, even if it works mainly with currency pairs. I'm still being cautious, I just want to recapture the deposit and start real trading first, and then we'll see if the game is worth the candle.

I was recommended to City Index broker by a friend, also a trader with many years of experience. Before that, I also heard that there are a lot of markets here. I tried it, and it turned out that the broker gives access to 12 thousand markets, which is already a record among brokers. Accordingly, the choice of tools here is indecently large. The spread can be selected as either floating or fixed. I am ok with floating, I know which assets to trade to make a profit. For amateurs, I recommend setting a fixed spread, because it is easy to get lost with a large number of assets, and buy not the most liquid or profitable instruments.

It seems to me that the first desire that any trader has after creating an account in City Index is the desire to recapture the minimum deposit. I can’t say that it is very high, there are brokers where the minimum deposit is $500, or even $1000. I think this amount is justified, especially taking into account the trading assets, of which there are a lot here.
For those who have never traded before, I recommend that you first work with simpler brokers. Entering the markets for a trader without experience is almost the same as letting a person who does not know how to manage at least a boat go to sea. In other words, the newcomers to City Index should be prepared for money loss. But the pros will earn money quite easily.

I do not know why everyone says that City Index stands out from other brokers. Many markets? It sounds attractive, but not everyone needs access to so many assets. A deposit? There are good brokers with a lower depot. And the verification here is long. Of course, low spreads are a main perk, but for me this is not the only criterion. I think I will return to my old broker for now, and I will give City Index a chance only if I want to expand the arsenal of my working assets. For now this choice is irrelevant for me.

I do not agree with all the praises given to City Index. There are pros and cons in everything, and City Index is not an exception. Everyone here has the same trading conditions, a lot of assets, but also there is a high deposit and no development here. It was important to me that there were services for copying trades and fixed spreads. Spreads suit me perfectly here, but I copy the deals in other companies. Let's see what a month of trading will cost me here, and whether there is a reason to stay.

City Index is a good option for active investors. There are a lot of assets, you just need to look for and invest in a long-term plan. It will be difficult for lazy investors, because there are no managed accounts, PAMMs, etc. I use another trusted broker for active trading, and see the result there. Here I have a better result on investments, so I focus on them.

Author of this Review

City Index broker’s review prepared by

John Davis

Traders Union Author and Analyst

John Davis is a Financial and Economic Analyst working with the Traders Union since 2016. During this time, he has written more than 100 analytical articles on technical and fundamental analysis, reviews of financial companies and has developed more than 10 proprietary trading systems. John's motto is to help everyone go from a novice to a professional trader.

All information posted on the Traders Union website is based on reliable and objective data. We have combined our 10 years’ experience in the financial sector and the feedback of our customers to provide you with a true picture of the best forex companies in the market. Detailed information about our methodology.

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FAQs

Do reviews by traders influence the City Index rating?

Any review can raise or lower the rating of any broker in the general list of brokers. To read reviews about City Index you need to go to the broker's profile.

How to leave a review about City Index on the Traders Union website?

To leave a review about City Index, register on the Traders Union website or you can also leave a review through Facebook.

Is it possible to leave a comment about City Index on a non-Traders Union client?

Anyone can leave feedback about City Index on multiple participating clients; however, Traders Union clients also receive additional payments later for working with any broker listed at the Forex market.

Why is it more profitable to work with City Index through Traders Union?

Because you will receive additional payments from Traders Union every month while all other functions on your chosen trading platform remain the same.