Traders Union has analyzed financial markets for over 14 years, evaluating brokers based on 250+ transparent criteria, including security, regulation, and trading conditions. Our expert team of over 50 professionals regularly updates a Watch List of 500+ brokers to provide users with data-driven insights. While our research is based on objective data, we recommend that users perform independent due diligence and consult official regulatory sources before making any financial decisions.
Learn more about our methodology and editorial policies.
City Index Pros & Cons
- a vast array of trading instruments;
- both floating and fixed spreads are available to users;
- MetaTrader 4 terminal is provided for trading, as well as a web terminal and mobile applications.
- the trading platform periodically malfunctions;
- shortage of deposit/withdrawal methods.
The City Index broker was founded in 1983 in London. This company allows its clients to engage in active trading and place bets on the spread. City Index is licensed and regulated by the UK’s FСA — UK Financial Services Authority (license number 113942). The broker has received tremendous awards numerous times, including "Best Loyalty Trading Program" (2019), "Best Trading Platform" (2019), and "Best CFD Provider" (2020) while providing financial services.
TU Expert Verdict
City Index demonstrates moderate stability and can suit certain traders. Its conditions are acceptable, and feedback is mixed but reasonable. In my own tests, it performed adequately, though it lacks the consistency of higher-rated companies.
Top-5 Brokers Traders Prefer
City Index User Reviews
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5-star
3%
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4-star
5%
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3-star
67%
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2-star
8%
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1-star
18%
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Commissions and Fees
Score:We evaluate brokers' fees and spreads by assessing the costs associated with Standard and ECN/Raw spread accounts, including commissions and spreads. Additionally, our evaluation considers extra fees such as deposit/withdrawal charges and inactivity fees. Learn the assessment criteria7 /10The trading and non-trading commissions of City Index have been analyzed and rated as having Medium fees, with a fees score of 7/10. Additionally, these commissions were compared with those of the top two competitors, OANDA and FOREX.com, to provide the most comprehensive information.
- Low Forex trading fees
- Tight EUR/USD market spread
- No deposit fee
- No withdrawal fee
- Inactivity fee applies
Trading Fees and Spread
Below, we evaluated and compared the trading commissions of City Index with those of two competitors. We focused on the spreads and other transaction fees directly associated with executing trades (e.g commission per lot on an ECN account). This comparison aimed to provide a clear understanding of the cost efficiency of each broker.
Standard Account Spread
For Standard accounts, City Index’s commissions are part of the floating spread, which varies with market conditions. Typical values are provided, but during high volatility, the spread may exceed these.
City Index Standard spreads City Index OANDA FOREX.com EUR/USD min, pips 0.1 0.1 0.7 EUR/USD max, pips 0.3 0.5 1.2 GPB/USD min, pips 0.2 0.1 0.9 GPB/USD max, pips 0.5 0.5 1.4 RAW/ECN Account Commission And Spread
The spread on ECN/RAW accounts is market-based and fluctuates, with average values given during active hours. It may vary during volatility spikes. A commission per lot is also charged.
City Index RAW/ECN spreads City Index OANDA FOREX.com Commission ($ per lot) The commission is the fee charged by the broker for trading one standard forex lot (100,000 units of the base currency). 5 3.5 5 EUR/USD avg spread 0.15 0.15 0.2 GBP/USD avg spread 0.15 0.2 0.4 Non-Trading Fees
We conducted a detailed analysis of the non-trading fees associated with City Index. This review offers a comprehensive overview of the additional costs that may impact traders beyond regular trading activities.
City Index Non-Trading Fees City Index OANDA FOREX.com Deposit fee, % The indicated amount does not include possible fees from payment systems and banks. 0 0 0 Withdrawal fee, % The indicated amount does not include possible fees from payment systems and banks. 0 0 0 Withdrawal fee, USD The indicated amount does not include possible fees from payment systems and banks. 0 0-15 0 Inactivity fee ($, per month) 12 0 15 -
Is City Index Safe?
Score:We evaluate brokers' safety based on several key criteria. The highest value is placed on regulation, especially Tier 1 regulation, which ensures adherence to stringent standards set by top financial authorities like the FCA in the UK, CFTC in the US, CySEc and BaFin (EU) or ASIC (Australia). High scores are also given for participation in investor protection funds, which safeguard clients' funds in case of broker insolvency. Learn the assessment criteria9.2 /10City Index has a safety score of 9.2/10, which corresponds to a High security level. The safest brokers are those with Tier-1 regulation, a long history (over 10 years in the market), and participation in investor compensation schemes.
- Tier-1 regulated
- Negative balance protection
- Regulated in the UK
- Track record over 43 years
- Strict requirements and extensive documentation to open an account
City Index Regulators and Investor Protection Abbreviation Full Name Country of regulation Investor Protection Fund Regulation Level FCA UK
Full Name Financial Conduct Authority Country of regulation United Kingdom Investor Protection Fund Up to £85,000 Regulation Level Tier-1 The Financial Commission
Full Name The Financial Commission Country of regulation International Investor Protection Fund Up to €20,000 Regulation Level Tier-3 City Index Security Factors Foundation date 1983 Negative balance protection YesVerification (KYC) Yes -
Account Types
Score:We evaluate a broker’s account offering by analyzing the range and suitability of available account types and how effectively they cater to different trader profiles and strategies. Our assessment covers the diversity of account options — including Standard, ECN/Raw, Cent, Swap-Free (Islamic), and VIP accounts — as well as the flexibility of trading conditions provided. Learn the assessment criteria.6.5 /10City Index offers the following account options: Demo, Standard, ECN/Raw spread, Cent, VIP, Managed.
City Index covers the core account types, making it convenient for traders with different preferences and strategies.
- Demo account
- Tight spread ECN account
- Exclusive VIP account with enhanced trading conditions
- Micro lots are not available
- No Swap Free account
City Index account types vs top competitors City Index Plus500 OANDA Standard YesYesYesECN/Raw spread YesNoYesDemo YesYesYesCent YesNoNoMicro NoNoYesSwap Free NoNoYesVIP YesNoNoManaged YesNoNoCity Index accounts trading conditions
The City Index broker provides only two types of accounts, one of which is real and the other is the demo. The difference lies in the presence of financial risk in a real account.
Account types:
Account Type Description Real account Designed for experienced traders and makes it possible to perform trading operations with all offered assets in real-time. Trading conditions change depending on the assets used by the client; Demo account It allows the trader to test the trading conditions of the company or try a new strategy without the risk of incurring a loss; however, no profit will be accrued either. -
Deposit and Withdrawal
Score:This section assesses the efficiency, speed, and affordability of brokers’ transaction processes, focusing on available methods, currencies, and fees. For further details, please refer to our data-focused methodology6 /10City Index received a Medium score for the efficiency and convenience of its deposit and withdrawal processes.
City Index provides a reasonable range of deposit and withdrawal options with moderate fees, in line with industry standards.
- Low minimum withdrawal requirement
- Bitcoin (BTC) accepted
- Minimum deposit below industry average
- Bank wire transfers available
- Limited deposit and withdrawal flexibility, leading to higher costs
- Wise not supported
- BTC not available as a base account currency
What are City Index deposit and withdrawal options?
City Index provides a basic range of deposit and withdrawal options, covering essential methods in line with industry standards. This set of options is sufficient for most traders, with available methods Bank Card, Bank Wire, PayPal, BTC.
City Index Deposit and Withdrawal Methods vs Competitors City Index Plus500 OANDA Bank Wire YesYesYesBank card YesYesYesPayPal YesYesYesWise NoNoNoBTC YesNoYesWhat are City Index base account currencies?
A wide range of base account currencies minimizes the need for currency conversion, potentially reducing transaction costs. City Index supports the following base account currencies: USD, EUR, GBP.
What are City Index's minimum deposit and withdrawal amounts?
The minimum deposit on City Index is $150, while the minimum withdrawal amount is $100. These minimums may vary depending on the chosen account type and payment method. For specific details, please contact City Index’s support team.
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Markets and Tradable Assets
Score:The evaluation in this section is based on the TU methodology and reflects the total number and variety of tradable assets offered by the broker, including Forex currency pairs. It also considers the availability of passive income tools such as PAMM accounts, copy trading, and similar services. All information is obtained from publicly available sources and may change. Learn the assessment criteria9.3 /10City Index offers a wider selection of trading assets than the market average, with over 13500 tradable assets available, including 84 currency pairs.
- 13500 assets for trading
- 84 supported currency pairs
- Indices trading
- No ETFs
- Futures not available
Supported markets vs top competitors
We have compared the range of assets and markets supported by City Index with its competitors, making it easier for you to find the perfect fit.
City Index Plus500 OANDA Currency pairs 84 60 68 Total tradable assets The total tradable assets listed include all available instruments, including CFDs. Due to regional restrictions, certain CFDs may not be offered in some countries. For example, cryptocurrency CFDs are banned in the UK, and the U.S. has restrictions on CFDs. 13500 2800 129 Stocks YesYesYesCommodity futures YesYesYesCrypto Cryptocurrency CFDs are restricted or prohibited in certain regions due to regulatory limitations. These include the United Kingdom, China, Egypt, the United States and Canada. YesYesYesStock indices YesYesYesOptions NoYesNoInvestment options
We also explored the trading assets and products City Index offers for beginner traders and investors who prefer not to engage in active trading.
City Index Plus500 OANDA Bonds YesNoYesETFs NoYesNoCopy trading YesNoYesPAMM investing NoNoNoManaged accounts YesNoNo -
Trading Account Opening
Score:We evaluated Trading Account Opening at City Index by testing the registration process under real conditions, including opening an account and funding it with the minimum required deposit (but no less than $100). Our assessment considered whether onboarding was fully online, the average registration time, the speed of KYC verification, and how quickly traders could activate their accounts. Learn the assessment criteria.8 /10We successfully registered an account with City Index in 30 minutes. The KYC verification was completed within 3 business days. The minimum deposit amount at City Index is $150. This is one of the most accessible and hassle-free onboarding procedures on the market.
- Fully online account opening process
- Low minimum deposit requirement
- Account approval may require extra time depending on the documentation.
- Registration process may take longer than expected
City Index account opening City Index Plus500 OANDA Online Registration YesYesYesMinimum deposit $150 $100 $0 Mandatory KYC YesYesYesRegistration time (min) 30 10 KYC time (days) 3 3 3 Is City Index available in my country?
If you are a citizen of United States, the broker accepts clients from your country.
Please note that availability may vary due to regulatory requirements, so we recommend confirming directly with the broker for the most accurate and up-to-date information.
Account opening details
You need to stick to the following steps to start trading with City Index through the Traders Union rebate service:
Open the Trades Union website, find City Index in the list of brokers, and follow the referral link to the broker's website. On the main page, click on the "Create account" button.
Fill out the form with your personal data, including country of residence, marital status, name, surname, date of birth, email address, mobile phone number, account name, password, and instruments that interest you (CFDs or spread bets, etc.).
The next step is to indicate your current address of residence, city, postal code, citizenship, and TIN.
Now you need to specify information about the status of employment, trading experience in foreign exchange and other markets, and financial data: currency, annual income, other sources of income, the amount that you are willing to spend on the initial deposit).
After specifying all personal data, you need to confirm your application for opening an account. At this stage, the trader needs to confirm that he accepts responsibility for his account and understands that trading the markets involves risks. Here you can also set up notifications in the form of letters to email, SMS, or calls on a mobile phone.
After your application is approved, you can go to your personal account, where these functions will be available:
- personal account settings;
- replenishment of the trading account.
All information must be indicated exclusively in English and all specified fields are required when registering. Also note that if you do not have the necessary trading skills, your application for opening an account may be rejected.
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Customer Support
Score:We evaluated Customer Support at City Index by opening a real account funded with the minimum required deposit (no less than $100) and contacting support to measure response time under real conditions. Our assessment considered contact channels, response speed, multilingual support, and availability hours. Learn the assessment criteria7.8 /10City Index provides generally reliable customer support with access through several contact options. Response times are acceptable, although occasional delays may occur.
In TU testing, support answered within a reasonable timeframe, and communication was mostly clear. While the overall service is stable, there is room for improvement in speed or consistency.
InformationIf a trader in the process of work encounters difficulties or needs help, he can contact the support service. The company's employees work around the clock from Monday to Friday or 24/5.
- 24-hour support, Monday-Friday
- Customer support speaks exclusively in English
- You cannot get in touch with support on weekends
You can contact support using:
- a call to a local phone number;
- a call to an international number;
- letters via email;
- messages to the online chat on the broker's website.
You can apply for help directly from the broker's website or your personal account.
Contacts Foundation date 1983 Registration address Devon House, 58 St Katharine's Way, London, E1W 1JP Regulation FCA Licence number:
113942Official site cityindex.co.uk Contacts support@cityindex.co.uk 0845 355 0801 (local rate, +44 203 194 1801
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FAQs
How are City Index trading commissions and non-trading fees structured?
City Index has been assessed as having medium overall fees, with low forex trading fees, tight EUR/USD spreads, and no deposit or withdrawal fees. For Standard accounts, commissions are included in floating spreads (e.g., EUR/USD typically 0.1–0.3 pips and GBP/USD 0.2–0.5 pips), while RAW/ECN accounts use market-based spreads plus a $5 per lot commission and an inactivity fee of $12 per month.
What account types are available at City Index and what limitations do users mention in feedback?
City Index lists several account categories, including Standard, ECN/Raw spread, Demo, Cent, VIP, and Managed accounts, but the detailed description in this section focuses on a real account and a demo account. The review notes advantages such as a tight-spread ECN account and a VIP option, while also mentioning that micro lots and a Swap Free account are not available, which may be seen as limitations by some users.
What do City Index user reviews and feedback indicate about overall satisfaction?
City Index has a user satisfaction score of 5.3/10 based on 39 reviews, with most ratings clustered at 3 stars and a smaller share of 4- and 5-star scores. According to user reviews, this distribution suggests a mixed overall impression, with a notable portion of users also leaving 1- and 2-star ratings.
What do user comments say about City Index deposit and withdrawal conditions?
The review describes City Index deposit and withdrawal conditions as offering a basic range of methods, including bank cards, bank wire, PayPal, and BTC, with no withdrawal fee and a minimum deposit of $150 and minimum withdrawal of $100. It also notes some limitations, such as no USDT payments, only major base currencies (USD, EUR, GBP), and restricted flexibility that may lead to higher costs, though specific user comments are not quoted in this section.
How does the City Index trading account opening process work and what feedback is given on its speed?
The account opening process at City Index is fully online, with registration taking about 30 minutes and KYC verification around 3 business days, and it requires a minimum deposit of $150. The review highlights that all fields must be completed in English, detailed personal and financial information is required, and notes that while the process is considered accessible, registration and approval may take longer than some applicants expect, and applications can be rejected if trading skills are deemed insufficient.
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Of course it's the kitchen! It is unfortunate that many people understood this only after going through losses. You need to read the reviews, but the reviews about the City Index are unflattering)