Traders Union has analyzed financial markets for over 14 years, evaluating brokers based on 250+ transparent criteria, including security, regulation, and trading conditions. Our expert team of over 50 professionals regularly updates a Watch List of 500+ brokers to provide users with data-driven insights. While our research is based on objective data, we recommend that users perform independent due diligence and consult official regulatory sources before making any financial decisions.
Learn more about our methodology and editorial policies.
City Index Pros & Cons
- a vast array of trading instruments;
- both floating and fixed spreads are available to users;
- MetaTrader 4 terminal is provided for trading, as well as a web terminal and mobile applications.
- the trading platform periodically malfunctions;
- shortage of deposit/withdrawal methods.
TU Expert Verdict
City Index demonstrates moderate stability and can suit certain traders. Its conditions are acceptable, and feedback is mixed but reasonable. In my own tests, it performed adequately, though it lacks the consistency of higher-rated companies.
Top-5 Brokers Traders Prefer
City Index User Reviews
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5-star
3%
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4-star
5%
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3-star
67%
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2-star
8%
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1-star
18%
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Commissions and Fees
Score:We evaluate brokers' fees and spreads by assessing the costs associated with Standard and ECN/Raw spread accounts, including commissions and spreads. Additionally, our evaluation considers extra fees such as deposit/withdrawal charges and inactivity fees. Learn the assessment criteria7 /10The trading and non-trading commissions of City Index have been analyzed and rated as having Medium fees, with a fees score of 7/10. Additionally, these commissions were compared with those of the top two competitors, OANDA and FOREX.com, to provide the most comprehensive information.
- Low Forex trading fees
- Tight EUR/USD market spread
- No deposit fee
- No withdrawal fee
- Inactivity fee applies
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Is City Index Safe?
Score:We evaluate brokers' safety based on several key criteria. The highest value is placed on regulation, especially Tier 1 regulation, which ensures adherence to stringent standards set by top financial authorities like the FCA in the UK, CFTC in the US, CySEc and BaFin (EU) or ASIC (Australia). High scores are also given for participation in investor protection funds, which safeguard clients' funds in case of broker insolvency. Learn the assessment criteria9.2 /10City Index has a safety score of 9.2/10, which corresponds to a High security level. The safest brokers are those with Tier-1 regulation, a long history (over 10 years in the market), and participation in investor compensation schemes.
- Tier-1 regulated
- Negative balance protection
- Regulated in the UK
- Track record over 43 years
- Strict requirements and extensive documentation to open an account
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Account Types
Score:We evaluate a broker’s account offering by analyzing the range and suitability of available account types and how effectively they cater to different trader profiles and strategies. Our assessment covers the diversity of account options — including Standard, ECN/Raw, Cent, Swap-Free (Islamic), and VIP accounts — as well as the flexibility of trading conditions provided. Learn the assessment criteria.6.5 /10City Index offers the following account options: Demo, Standard, ECN/Raw spread, Cent, VIP, Managed.
City Index covers the core account types, making it convenient for traders with different preferences and strategies.
- Standard account with balanced trading conditions
- Demo account
- Cent account for beginners
- No Swap Free account
- Micro lots are not available
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Deposit and Withdrawal
Score:This section assesses the efficiency, speed, and affordability of brokers’ transaction processes, focusing on available methods, currencies, and fees. For further details, please refer to our data-focused methodology6 /10City Index received a Medium score for the efficiency and convenience of its deposit and withdrawal processes.
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Markets and Tradable Assets
Score:The evaluation in this section is based on the TU methodology and reflects the total number and variety of tradable assets offered by the broker, including Forex currency pairs. It also considers the availability of passive income tools such as PAMM accounts, copy trading, and similar services. All information is obtained from publicly available sources and may change. Learn the assessment criteria9.3 /10City Index offers a wider selection of trading assets than the market average, with over 13500 tradable assets available, including 84 currency pairs.
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Trading Account Opening
We successfully registered an account with City Index in 30 minutes. The KYC verification was completed within 3 business days. The minimum deposit amount at City Index is $150.Score:We evaluated Trading Account Opening at City Index by testing the registration process under real conditions, including opening an account and funding it with the minimum required deposit (but no less than $100). Our assessment considered whether onboarding was fully online, the average registration time, the speed of KYC verification, and how quickly traders could activate their accounts. Learn the assessment criteria.8 /10This is one of the most accessible and hassle-free onboarding procedures on the market.
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Customer Support
Score:We evaluated Customer Support at City Index by opening a real account funded with the minimum required deposit (no less than $100) and contacting support to measure response time under real conditions. Our assessment considered contact channels, response speed, multilingual support, and availability hours. Learn the assessment criteria7.8 /10
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FAQs
How is City Index regulated and what safety measures does it offer?
City Index has a safety score of 9.2/10, which corresponds to a high security level in the review. It is regulated by the FCA in the UK (Tier-1) with an investor protection fund of up to £85,000, and by The Financial Commission (Tier-3) with protection up to €20,000, and it also provides negative balance protection and mandatory KYC verification.
What types of trading accounts does City Index provide and what are their main features?
According to the section, City Index offers Demo, Standard, ECN/Raw spread, Cent, VIP, and Managed accounts, but micro and swap-free accounts are not available. In practice, the review notes that there are two functional account types: a real account with financial risk and full access to offered assets, and a demo account for testing conditions and strategies without the possibility of profit or loss.
What do user reviews and feedback say about City Index overall?
City Index has a user satisfaction score of 5.3/10 based on 39 reviews, with most ratings clustered in the 3-star range and smaller portions of 4- and 5-star as well as 1- and 2-star reviews. According to user reviews, this distribution indicates a mixed overall perception, with neither predominantly positive nor predominantly negative sentiment reported in the section.
What are the deposit and withdrawal options and minimum amounts at City Index?
City Index supports deposits and withdrawals via bank cards, bank wire, PayPal, and Bitcoin, with no deposit fee and a low minimum withdrawal requirement, though only major base currencies (USD, EUR, GBP) are available and BTC cannot be used as a base currency. The minimum deposit is $150 and the minimum withdrawal is $100, and the section notes that these amounts may vary by account type and payment method, with exact variations not specified.
How do traders describe the City Index account opening process in their feedback?
The review states that opening an account with City Index took 30 minutes, with KYC verification completed within 3 business days and a minimum deposit of $150, and it is described as one of the more accessible online onboarding processes in the market. However, it also notes that account approval may require extra time depending on documentation, all registration fields must be completed in English, and applications from individuals without sufficient trading skills may be rejected.
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Of course it's the kitchen! It is unfortunate that many people understood this only after going through losses. You need to read the reviews, but the reviews about the City Index are unflattering)