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5.99/10
TU Overall Score
The purpose of creating the TU Overall Score is to make the search for secure and reliable brokerage companies easier for the visitors of our website. We believe that it is a very important mission as, unfortunately, not every company in the financial industry is worthy of trust.

According to our idea, the TU Overall Score indicator should answer the biggest question of all: “Can I trust this broker with my money?”. The scores range within 0.01 – 9.99 (the higher the indicator the more trust the broker has). More details
Minimum deposit:
  • €1
Trading platform:
  • Proprietary terminal
Regulation:
  • ECB (European Central Bank)
Foundation date:
  • 1997
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Our Evaluation of ING Direct

5.99/10
TU Overall Score
The purpose of creating the TU Overall Score is to make the search for secure and reliable brokerage companies easier for the visitors of our website. We believe that it is a very important mission as, unfortunately, not every company in the financial industry is worthy of trust.

According to our idea, the TU Overall Score indicator should answer the biggest question of all: “Can I trust this broker with my money?”. The scores range within 0.01 – 9.99 (the higher the indicator the more trust the broker has). More details
Traders Union icon

ING Direct is a moderate-risk broker with the TU Overall Score of 5.99 out of 10. Having reviewed trading opportunities offered by the company and reviews posted by ING Direct clients on our website, Traders Union expert Anton Kharitonov recommends users to thoroughly analyze pros and cons before opening an account with this broker as not all clients are satisfied with the company, according to reviews.

ING Direct is a good option for investors or large companies with accounts abroad. It is suitable for experienced traders with sufficient capital to trade in volume in the securities market.

Brief Look at ING Direct

The ING Direct broker is a large international financial corporation headquartered in Amsterdam. It provides services in the banking sector, as well as to legal entities and corporate clients throughout Europe. America’s Fortune magazine ranked ING among the Top 20 largest global brokers. The main aspect of ING Direct's brokerage activity is trading in stock markets where clients can work independently or through investment funds.

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Advantages of trading with ING Direct:
  • High reputation and reliability of a large international bank.
  • Availability of full-fledged training with the ability to use imitation of portfolio management on the stock exchange.
  • No commission for storage, withdrawal of funds, replenishment, and maintenance of trading accounts.
Disadvantages of ING Direct:
  • Lack of opportunity to work in the Forex market.
  • Limited range of trading instruments.
  • Complies with the legal framework of the Eurozone.
  • Complex procedure for opening an account to enter the stock exchange.
  • Platform is in the French language only.

TU Expert Advice

Anastasiia Chabaniuk

Author, Financial Expert at Traders Union

ING Direct provides a comprehensive range of trading and investment offerings including stocks, bonds, warrants, trackers, options, and OTC securities. Operating with a proprietary platform and offering accounts like Standard and REA, it ensures seamless transactions with no deposit or withdrawal fees. The platform excels with its minimal EUR/USD spreads and immersive training resources that feature a virtual portfolio management simulator. ING Direct's proprietary platform facilitates trading without additional software installation, enabling easy access through PC or mobile devices.

Despite the robust trading environment, ING Direct exhibits some drawbacks. The absence of Forex trading opportunities and a complex account opening process can deter potential users. Additionally, while regulation by the European Central Bank ensures safety, the limited language support and restrictive asset range may not meet the needs of traders seeking diverse portfolios. The broker is better suited for investors interested in European bonds and stocks and those prioritizing training and security over broad market access.

ING Direct Trading Conditions

💻 Trading platform: ING Direct proprietary terminal
📊 Accounts: Standard, investment (REA, REA-PME)
💰 Account currency: EUR
💵 Deposit / Withdrawal: Bank transfer, Visa, Mastercard, Visa Electron
🚀 Minimum deposit: From €0
⚖️ Leverage: Up to 1:5
💼 PAMM-accounts: Yes
📈️ Min Order: No data
💱 EUR/USD spread: 0,1 pips
🔧 Instruments: Stocks, bonds, warrants, trackers, options, OTC securities
💹 Margin Call / Stop Out: No data
🏛 Liquidity provider: No data
📱 Mobile trading: Yes
➕ Affiliate program: No
📋 Order execution: Market 
⭐ Trading features: Trading is carried out without installing additional software
🎁 Contests and bonuses: Compensation of up to €2,000 for expenses when switching to ING from another broker; Traders Union bonuses

The ING Direct intermediary offers its clients two types of accounts: standard, for traders; and investment, for working with mutual funds through management companies. To interact with financial instruments, a special ING-online portal is used, which makes it possible to track quotes and charts with indicators, and also provides a demo account to test your theories and trading knowledge, plus, the latest news in real-time. For registered clients, the demo account is available with virtual clones that simulate real market conditions.

ING Direct Key Parameters Evaluation

Video Review of ING Direct

User Satisfaction i

Score:
6.3/10

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cipsnubsNup
19 weeks ago

ING Direct clearly attaches great importance to training - and that's something to be proud of. The materials are well designed, and it's possible to practise your skills using a portfolio management simulator, which is particularly useful for beginners. This approach not only allows you to review the theory, but also to experience the market in a more realistic format, without risking real money. However, this impression is significantly blurred by the meagre choice of trading instruments. The assortment is really limited, and for those accustomed to great diversification, it's simply not an option. It feels like they've stopped at the basic package and aren't going any further. I'd like to see more assets and more directions, otherwise even quality training won't hold back those who want to move into full-fledged trading.

ING Direct accorde manifestement une grande importance à la formation - et il y a de quoi s'en féliciter. Les supports sont bien conçus et il est possible d'exercer ses compétences grâce à un simulateur de gestion de portefeuille, particulièrement utile pour les débutants. Cette approche permet non seulement de passer en revue la théorie, mais aussi de ressentir le marché dans un format plus réaliste, sans risquer de l'argent réel.
Cependant, cette impression est sensiblement brouillée par le maigre choix d'instruments de négociation. L'assortiment est vraiment limité, et pour ceux qui sont habitués à une grande diversification, ce n'est tout simplement pas une option. On a l'impression qu'ils se sont arrêtés à l'ensemble de base et qu'ils ne vont pas plus loin. J'aimerais voir plus d'actifs et de directions, sinon même une formation de qualité ne pourra pas retenir ceux qui veulent passer au trading à part entière.

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alinc
20 weeks ago

For me, reliability and reputation are always a priority, which is why I only choose companies with a solid foundation, in this case the backing of a major international bank, and which inspire confidence. This approach is particularly important when it comes to preserving capital and ensuring transparency of terms. This approach is particularly important when it comes to preserving capital and ensuring transparency of terms. However, it's important to understand that ing direct is not a currency broker in the usual sense of the word. Here, you won't be able to trade on the Forex market, as this possibility is not offered to customers. If you're concentrating on the currency market, you'll have to look for another solution. But for those interested in other types of assets - equities, bonds, funds - the platform may be just the thing.

Pour moi, la fiabilité et la réputation sont toujours une priorité, c'est pourquoi je ne choisis que des entreprises qui reposent sur des bases solides, en l'occurrence le soutien d'une grande banque internationale, et qui inspirent la confiance. Cette approche est particulièrement importante lorsqu'il s'agit de préserver le capital et d'assurer la transparence des conditions.
Cependant, il est important de comprendre qu'ing direct n'est pas un courtier en devises au sens habituel du terme. Ici, vous ne pourrez pas négocier sur le marché du Forex, car cette possibilité n'est pas offerte aux clients. Si vous vous concentrez sur le marché des devises, vous devrez chercher une autre solution. Mais pour ceux qui s'intéressent à d'autres types d'actifs - actions, obligations, fonds - la plateforme peut être tout à fait adaptée.

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SaturasCox
2 years ago

The manager all the time demands something from me, then he needs to replenish his account, then I can’t do something on my own and do as he says, imposes his opinion. He withdrew the money that was on the account and left them. Didn't like ING Direct.

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zas013
3 years ago

I do not recommend ING Direct broker. They position themselves as a bank broker. At the same time, they also lure customers into their bank, promising benefits. But neither the bank itself, nor the ING Direct broker give good conditions. Very poor service.

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otinokeil
3 years ago

They leaked me a deposit at the wrong rates, which they had. I wrote to online support, no one answers. Shameful kitchen, not a broker.

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balunakuta
4 years ago

Over the last 10 years, since I've been trading, I've cooperated with various brokers. I chose ING Direct because it has a good reputation and is regulated. Initially, I used ING Direct banking products (by the way, there are good interest rates on deposits), and I've been using their broker services since January 2021. The asset portfolio in this company is small, there's only access to the stock market, the organization doesn't work with Forex. But I'm happy to trade only securities. The risks are lower than when you work with CFDs or cryptocurrencies, but the results are pretty good. Last month, I made 10,000 euros with ING Direct.

Au cours des 10 dernières années, depuis que je fais du trading, j’ai coopéré avec différents brokers. J’ai choisi ING Direct, car cette société a une bonne réputation et elle est réglementée. Au départ, j’utilisais les produits bancaires d’ING Direct (au fait, il y a de bons taux d’intérêt sur les dépôts).
J’utilise leurs services de broker depuis janvier 2021. Le portefeuille d’actifs dans cette société est petit, il n’y a qu’un accès au marché boursier, l’organisation ne travaille pas avec le Forex. Mais je suis satisfait de ne négocier que des valeurs mobilières. Les risques sont moindres que lorsque vous travaillez avec les CFD ou les cryptomonnaies, mais les résultats sont plutôt bons. Le mois dernier, j’ai gagné 10 000 euros avec ING Direct.

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Tanveers
4 years ago

I came to the ING Direct platform from another broker and received 150 euros to cover costs. I think this is a noble gesture on the part of a European broker who wants to expand its customer base. Among the broker's proposals I really liked the portfolio with transfer of rights under the management of ING Luxemburg SA, where 30% is invested in equities and 70% in bonds. Risks are minimal and profitability is almost twice that of bank deposits.

Je suis venu à la plateforme d’ING Direct d’un autre courtier et j’ai reçu 150 euros pour couvrir les frais. Je pense que c’est un geste noble de la part d’un broker européen qui souhaite élargir sa clientèle. Ici, on ne fait pas de vaines promesses, comme certains magasins de seaux.

Parmi les propositions du broker j’ai beaucoup aimé le portefeuille avec transfert de droits sous la direction d’ING Luxemburg SA, où 30 % sont investis en actions et 70 % en obligations. Les risques sont minimaux et la rentabilité est presque 2 fois supérieure à celle des dépôts bancaires.

Score:
6.21/10

Trading Account Opening

To start working with ING Direct, you need to register and open an account. Follow this procedure step by step:

1

First, you need to open a bank account with ING Direct. After that, the client gets access to trading on the stock exchange and investing. The account number will be the login to the personal account. It is also possible to switch to ING from another broker on preferential terms. In this case, a current account is opened and an application for the transfer of assets is made. Next, you must provide a statement of the costs associated with the transfer, and the amount of the transferred funds must exceed €1,000.

ING Direct Review — Open an ING bank account
ING Direct Review — Open an ING bank account
ING Direct Review — Open an ING bank account
2

Next, enter your personal account and fill out the form, indicating the registration number of the client's account and the date of its opening. In the personal account, a new user can open an account by choosing from the offered options to trade on the stock exchange.

3

ING Direct's personal account contains:

1. Charts and stock quotes:
ING Direct Review — Charts and stock quotes
ING Direct Review — Charts and stock quotes
2. A fictitious portfolio is a virtual clone that 100% reflects the movement of assets on a real exchange:
ING Direct Review — Fictitious portfolio
ING Direct Review — Fictitious portfolio
1. Charts and stock quotes:
ING Direct Review — Charts and stock quotes
ING Direct Review — Charts and stock quotes
2. A fictitious portfolio is a virtual clone that 100% reflects the movement of assets on a real exchange:
ING Direct Review — Fictitious portfolio
ING Direct Review — Fictitious portfolio

Also in the personal account, the trader will find:

  • Information about the state of the account.

  • A window for connecting system notifications about the results of ongoing operations.

  • Search by instrument name.

  • A button to switch between different accounts.

  • Technical and fundamental analyses.

  • The whole range of financial instruments offered by the bank.

  • Company-specific stock favorites that you can customize based on your own investment priorities

Score:
We evaluate brokers' safety based on several key criteria. The highest value is placed on regulation, especially Tier 1 regulation, which ensures adherence to stringent standards set by top financial authorities like the FCA in the UK, CFTC in the US, CySEc and BaFin (EU) or ASIC (Australia). High scores are also given for participation in investor protection funds, which safeguard clients' funds in case of broker insolvency. Learn the assessment criteria
9/10

Regulation and safety

ING Direct has a safety score of 9/10, which corresponds to a High security level. The safest brokers are those with Tier-1 regulation, a long history (over 10 years in the market), and participation in investor compensation schemes.

Advantages
  • Tier-1 regulated
  • Track record over 28 years
Disadvantages
  • No negative balance protection

ING Direct Regulators and Investor Protection

Abbreviation Full Name Country of regulation Investor Protection Fund Regulation Level
ECB European Central Bank EU No direct investor protection fund Tier-1

ING Direct Security Factors

Foundation date 1997
Negative balance protection No
Verification (KYC) Yes
Score:
We evaluate brokers' fees and spreads by assessing the costs associated with Standard and ECN/Raw spread accounts, including commissions and spreads. Additionally, our evaluation considers extra fees such as deposit/withdrawal charges and inactivity fees. Learn the assessment criteria
8/10

Commissions and fees

The trading and non-trading commissions of broker ING Direct have been analyzed and rated as Low with a fees score of 8/10. Additionally, these commissions were compared with those of the top two competitors, Pepperstone and OANDA, to provide the most comprehensive information.

Advantages
  • Low Forex trading fees
  • Tight EUR/USD market spread
  • No inactivity fee
  • No deposit fee
  • No withdrawal fee
Disadvantages
  • Complex fee structure

Trading Fees and Spread

Below, we evaluated and compared the trading commissions of ING Direct with those of two competitors. We focused on the spreads and other transaction fees directly associated with executing trades (e.g commission per lot on an ECN account). This comparison aimed to provide a clear understanding of the cost efficiency of each broker.

Standard Account Spread

For Standard accounts, ING Direct’s commissions are part of the floating spread, which varies with market conditions. Typical values are provided, but during high volatility, the spread may exceed these.

ING Direct Standard spreads

ING Direct Pepperstone OANDA
EUR/USD min, pips 0,2 0,5 0,1
EUR/USD max, pips 0,5 1,5 0,5
GPB/USD min, pips 0 0,4 0,1
GPB/USD max, pips 0,7 1,4 0,5

RAW/ECN Account Commission And Spread

The spread on ECN/RAW accounts is market-based and fluctuates, with average values given during active hours. It may vary during volatility spikes. A commission per lot is also charged.

ING Direct RAW/ECN spreads

ING Direct Pepperstone OANDA
Commission ($ per lot) 3 3 3,5
EUR/USD avg spread 0,1 0,1 0,15
GBP/USD avg spread 0,15 0,15 0,2

Non-Trading Fees

We conducted a detailed analysis of the non-trading fees associated with ING Direct. This review offers a comprehensive overview of the additional costs that may impact traders beyond regular trading activities.

ING Direct Non-Trading Fees

ING Direct Pepperstone OANDA
Deposit fee, % 0 0 0
Withdrawal fee, % 0 0 0
Withdrawal fee, USD 0 0 0-15
Inactivity fee ($, per month) 0 0 0
Score:
5.62/10

Account types

The company offers two types of accounts: regular, which is for active trading on the stock exchange, and investment.

Account types:

Account Type
Description
Securities account
there are no additional commissions, except for the brokerage fee from the turnover of transactions.
REA and REA
PME are investment accounts with different levels of risk and return for working with funds.

To create any of the mentioned types of accounts, you must open a current bank account with ING.

The ING Direct broker is one of the oldest European companies that offers its clients transparent settlement terms and minimal commission costs. It’s well-suited for medium-term work with small leverage, that is, as a classic platform for trading securities.

Score:
This section assesses the efficiency, speed, and affordability of brokers’ transaction processes, focusing on available methods, currencies, and fees. For further details, please refer to our data-focused methodology
4.5/10

Deposit and withdrawal

ING Direct received a Low score for the efficiency and convenience of its deposit and withdrawal processes.

ING Direct offers limited payment options and accessibility, which may impact its competitiveness.

Advantages
  • No withdrawal fee
  • Bank wire transfers available
  • No deposit fee
  • Low minimum withdrawal requirement
Disadvantages
  • BTC payments not accepted
  • Limited deposit and withdrawal flexibility, leading to higher costs
  • USDT payments not accepted

What are ING Direct deposit and withdrawal options?

ING Direct offers a limited selection of deposit and withdrawal methods, including Bank Card, Bank Wire. This limitation may restrict flexibility for users, making ING Direct less competitive for those seeking diverse payment options.

ING Direct Deposit and Withdrawal Methods vs Competitors

ING Direct Plus500 Pepperstone
Bank Wire Yes Yes Yes
Bank card Yes Yes Yes
PayPal No Yes Yes
Wise No No No
BTC No No No

What are ING Direct base account currencies?

A wide range of base account currencies minimizes the need for currency conversion, potentially reducing transaction costs for clients worldwide. ING Direct supports the following base account currencies:

What are ING Direct's minimum deposit and withdrawal amounts?

The minimum deposit on ING Direct is $2000, while the minimum withdrawal amount is $€10. These minimums may vary depending on the chosen account type and payment method. For specific details, please contact ING Direct’s support team.

Score:
The evaluation in this section is based on the TU methodology and reflects the total number and variety of tradable assets offered by the broker, including Forex currency pairs. It also considers the availability of passive income tools such as PAMM accounts, copy trading, and similar services. All information is obtained from publicly available sources and may change.
5.75/10

Markets and tradable assets

ING Direct offers a limited selection of trading assets compared to the market average. The platform supports 0 assets in total, including 36 Forex pairs.

Advantages
  • Passive income with bonds
  • ETFs investing
  • Indices trading
Disadvantages
  • Copy trading not available
  • Futures not available

Supported markets vs top competitors

We have compared the range of assets and markets supported by ING Direct with its competitors, making it easier for you to find the perfect fit.

ING Direct Plus500 Pepperstone
Currency pairs 36 60 90
Total tradable assets 2800 1200
Stocks Yes Yes Yes
Commodity futures Yes Yes Yes
Crypto No Yes Yes
Stock indices Yes Yes Yes
Options Yes Yes No

Investment options

We also explored the trading assets and products ING Direct offers for beginner traders and investors who prefer not to engage in active trading.

ING Direct Plus500 Pepperstone
Bonds Yes No No
ETFs Yes Yes Yes
Copy trading No No Yes
PAMM investing No No Yes
Managed accounts No No No
Score:
6.78/10

Customer support

Information

The support service is available online as part of the bank's internet cafe service, which is open from 9:00 to 19:00 on weekdays and until 17:00 on Saturday. You can contact specialists by phone from Monday to Friday from 9:00 to 21:00 and until 18:00 on Saturday.

Advantages

  • Internet cafe and forum
  • Priority calls from persons with special needs

Disadvantages

  • Support language - French only
  • No 24/7 support chat

Contact with the bank's customer support is possible using:

  • its internet cafe;

  • the forum;

  • via email request;

  • a letter sent to the legal address of one of the bank's representative offices;

  • a call to the phone numbers indicated on the website during the working hours of specialists.

You can contact ING Direct representatives from the bank's website and your personal account.

Contacts

Foundation date 1997
Registration address 40 Avenue des Terroirs de France, Immeuble Lumière Paris, 75 616 France
Regulation ECB (European Central Bank)
Official site https://www.ingwb.com/fr/
Contacts
01 57 22 54 00
Score:
4.45/10

Education

Information

To teach the basics of trading and investing, ING Direct offers a coaching system that includes a financial literacy test, advice from members of the thematic community, and a blog with analytical articles and videos. All training services offered are free of charge.

Information available in the Education section
Information not available on the ING Direct website
Analytical articles and videos
Forex terminology
Virtual portfolio investment modeling
Fundamentals of trading currency pairs and cryptocurrencies
 
Analysis of trading strategies

There are no demo accounts in the usual sense, but there is an alternative: registered clients can test their knowledge and gain practical trading experience by working with a virtual clone of real financial markets. As a tool, a portfolio of securities is used, which the novice investor forms himself, but relies on the advice of the company's analysts.

Comparison of ING Direct with other Brokers

ING Direct Eightcap XM Group RoboForex TeleTrade IC Markets
Trading
platform
Proprietary terminal MT4, MT5, TradingView MT4, MT5, MobileTrading, XM App MT4, MT5, R MobileTrader, R StocksTrader, R WebTrader MT4, MT5 MT4, cTrader, MT5, TradingView
Min deposit $1 $100 $5 $10 $10 $200
Leverage From 1:1
to 1:5
From 1:30
to 1:500
From 1:1
to 1:30
From 1:1
to 1:2000
From 1:1
to 1:1000
From 1:1
to 1:500
Trust management No No No No No No
Accrual of % on the balance No No No 10.00% 1.00% No
Spread From 0 points From 0 points From 0.8 points From 0 points From 0.2 points From 0 points
Level of margin call
/ stop out
1%  /  1% 80%  /  50% 100%  /  50% 60%  /  40% 70%  /  20% 100%  /  50%
Order Execution Market Execution Market Execution Market Execution Market Execution, Instant Execution Market Execution Market Execution
No deposit bonus No No No No No No
Cent accounts No No No Yes Yes No

Detailed Review of ING Direct

ING Direct offers its clients two types of accounts. The first type is intended for trading and allows you to make transactions with securities of the stock market. The second option is designed to place free capital in funds. For the convenience of searching, investors are offered a wide choice with division into categories based on the composition of assets. In addition, when switching to ING from another platform, the new client is compensated for the costs associated with switching brokers for up to €2,000.

ING Direct by the numbers:

  • It has offices in more than 40 countries.

  • And more than 38 million active clients.

  • The company employs 620 people.

  • 100 staff work in customer support.

ING Direct is a stockbroker with a wide range of trading assets

The ING Direct brokerage is a reliable European bank with a long history and a full-fledged brokerage company. It is focused on medium-term investments (up to 3 years), but it also offers favorable conditions for active traders. Its uniqueness lies in the scale of its work: as one of the 20 largest corporations in the world, the company can afford not to charge commissions for the greater number of offered tools and ongoing customer service. Instruments available for trading are stocks, bonds (companies and government), warrants, trackers, options, and over-the-counter securities. Traders make trades through a PC browser or mobile device. Clients can open several accounts at once for operations with securities.

There are no fees for depositing or withdrawing funds from accounts, or for maintaining an account, keeping money, etc. There is only a brokerage fee which, on average, is 0.35% of the turnover amount and commissions to manage funds, the amount of which depends on the conditions of a particular fund.

Useful services of the ING Direct broker:

  • Analytics - Expert articles and thematic videos.

  • Section with current news of world politics and economics.

  • Forum for communication with company representatives and other clients of the broker.

  • Service for virtual imitation of exchange trading with a portfolio of securities.

  • Technical analysis and charts for traders.

  • Section with expert opinions.

  • Morningstar© service for analysis and assessment of the potential of investment funds.

Morningstar© search filters based on selected fund criteria.

Advantages:

1

High reliability and long-term stable work in the financial sector.

2

Transparency of settlements with clients regarding minimal fees and commissions, and all information about fee sizes is freely available on the website.

3

The ability to compensate for the costs associated with the transition to ING from other brokers.

4

Offices located in many countries.

5

The minimum deposit for traders and investors is from €0.

6

A structured system for selecting a fund and a management company for investments.

There are no restrictions for traders in choosing a strategy and tactics for work and leverage up to 1:5 is available.

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