ING Direct Review 2024
Minimum
deposit:
  • €1

Trading platform:

  • Proprietary terminal
Regulation:
  • ECB (European Central Bank)
Bonus for deposit:
  • 0%

ING Direct Review 2024

Updated:
Updated: October 10, 2023

4.48

/

10

TU Overall Score
The purpose of creating the TU Overall Score is to make the search for secure and reliable brokerage companies easier for the visitors of our website. We believe that it is a very important mission as, unfortunately, not every company in the financial industry is worthy of trust.

According to our idea, the TU Overall Score indicator should answer the biggest question of all: “Can I trust this broker with my money?”. The scores range within 0.01 – 9.99 (the higher the indicator the more trust the broker has). More details
Minimum
deposit:
  • €1

Trading platform:

  • Proprietary terminal
Regulation:
  • ECB (European Central Bank)
Bonus for deposit:
  • 0%

Note!

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Summary of ING Direct Trading Company

ING Direct is a broker with higher-than-average risk and the TU Overall Score of 4.48 out of 10. Having reviewed trading opportunities offered by the company and reviews posted by ING Direct clients on our website, Traders Union expert Anton Kharitonov recommends users to consider a more reliable broker with better conditions, as, according to reviews, many clients of this broker are not satisfied with the company’s work. ING Direct ranks 170 among 406 companies featured in the TU Ranking, which is based on the evaluation of 100+ criteria and a test on how to open an account.

ING Direct is a good option for investors or large companies with accounts abroad. It is suitable for experienced traders with sufficient capital to trade in volume in the securities market.

The ING Direct broker is a large international financial corporation headquartered in Amsterdam. It provides services in the banking sector, as well as to legal entities and corporate clients throughout Europe. America’s Fortune magazine ranked ING among the Top 20 largest global brokers. The main aspect of ING Direct's brokerage activity is trading in stock markets where clients can work independently or through investment funds.

💰 Account currency: EUR
🚀 Minimum deposit: From €0
⚖️ Leverage: Up to 1:5
💱 Spread: No
🔧 Instruments: Stocks, bonds, warrants, trackers, options, OTC securities
💹 Margin Call / Stop Out: No data

👍 Advantages of trading with ING Direct:

  • High reputation and reliability of a large international bank.
  • Availability of full-fledged training with the ability to use imitation of portfolio management on the stock exchange.
  • No commission for storage, withdrawal of funds, replenishment, and maintenance of trading accounts.

👎 Disadvantages of ING Direct:

  • Lack of opportunity to work in the Forex market.
  • Limited range of trading instruments.
  • Complies with the legal framework of the Eurozone.
  • Complex procedure for opening an account to enter the stock exchange.
  • Platform is in the French language only.

Evaluation of the most influential parameters of ING Direct

User Satisfaction Customer Satisfaction Score (CSAT) is a unique metric of Traders Union based on the analysis of user reviews posted on pages of each broker profile by the visitors of our website from all around the world. We have been collecting these broker reviews for over 13 years, and therefore, we know and understand the level of customer satisfaction with a specific brokerage company better than anyone else.

4.01

/10

Regulation and safety The score for this parameter is based on the licenses a company holds. The higher the level of the license, the higher the score. Obtaining licenses in other jurisdictions also improves a broker’s score. We divide all licenses into three levels:

Level 1 jurisdictions (high level of trust): CFTC – USA, FINMA – Switzerland, FCA — UK, ASIC – Australia, CBI – Ireland, JFSA — Japan, MAS – Singapore, FMA — New Zealand, IIROC – Canada, SFC – Hong Kong.

Level 2 jurisdictions (medium level of trust): CySEC – Cyprus, FSCA – South Africa, CBRC – China, SEBI – India, ISA – Israel, SECT – Thailand, DFSA – United Arab Emirates

Level 3 jurisdictions (low level of trust): FSC – Belize, FSC – British Virgin Islands, FSC – Mauritius, VFSC – Vanuatu, SCB – The Bahamas, BMA – Bermuda, CIMA – Cayman Islands

7.10

/10

Commissions and fees This parameter comprises a comprehensive analysis of all commissions and fees charged by a brokerage company, including trading and deposit/withdrawal fees. Also specific fees, for example the inactivity fee, are taken into account in the final score for the fees. Users can find detailed fees charged by a company in the broker’s profile.

7.57

/10

Trading instruments For this parameter, we evaluate the number of trading assets a broker offers access to in each group of financial instruments. We analyze the quotes a broker offers on Forex pairs, metals, indices, commodities, stocks, and cryptocurrencies. This parameter also includes evaluation of broker’s investment programs, for example access to copy trading, which we regard as an additional type of a trading instrument.

3.33

/10

Brand popularity Traders Union experts are confident that brand awareness mostly fully reflects the real state of affairs in a company – the more popular the broker, the more people trust it. The score for this indicator is based on the data analysis of such services as Ahrefs and SemRush, which show how often a company’s brand is searched on Google. In addition, indicators of the SimilarWeb service, which show the approximate number of visitors of the broker’s website, are also taken into consideration. We also review disclosed official reports of brokers, which allow for evaluating their client base.

3.11

/10

Customer support The score of this parameter is based on the number of available communication channels of a company’s support service. The quicker and easier it is to contact the broker’s support, the higher the score. We check every available support channel, test the speed of processing of requests and completeness of provided information through several interactions.

6.78

/10

Education This parameter provides an evaluation of a company’s capacity to work with beginners. Only quality training and provision of full and unbiased information can help novice traders and investors minimize the risks of losing money, even when working with top-ranked companies. Brokers with useful educational and informational tools, including webinars, tutorials, podcasts and articles, receive higher scores.

4.45

/10

Geographic Distribution of ING Direct Traders

Popularity in

94.13%
FR
France
0.93%
RE
Reunion
0.66%
BE
Belgium
0.33%
ES
Spain
0.33%
CH
Switzerland
0.28%
AU
Australia
0.2%
DZ
Algeria
0.2%
IT
Italy
0.94%
Others
Others

Video Review of ING Direct i

ING Direct Latest Comments for 2023 i

3 comments
Total score:
3.3 /10

Share your experience

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SaturasCox
1 year ago

The manager all the time demands something from me, then he needs to replenish his account, then I can’t do something on my own and do as he says, imposes his opinion. He withdrew the money that was on the account and left them. Didn't like ING Direct.

Avatar
Avatar
zas013
2 years ago

I do not recommend ING Direct broker. They position themselves as a bank broker. At the same time, they also lure customers into their bank, promising benefits. But neither the bank itself, nor the ING Direct broker give good conditions. Very poor service.

Avatar
Avatar
otinokeil
2 years ago

They leaked me a deposit at the wrong rates, which they had. I wrote to online support, no one answers. Shameful kitchen, not a broker.

Expert Review of ING Direct

The ING Direct brokerage is primarily a bank, therefore it is focused on a specific type of activity. The brokerage service here is rather an additional service that has been actively developing lately. To attract new customers, the company does not charge a commission for opening and maintaining accounts. But the set of available tools for active trading is limited, and the broker's clients do not have the opportunity to work in the Forex market.

Traders have access to free training articles and videos in specially designated sections, a blog, and a forum where you can communicate with other users. Real-time quotes are available only to the company's clients with active exchange accounts. This broker has no minimum initial deposit requirements. Indeed, the whole process of registering a trading account boils down to opening a regular bank account. After replenishing it, the money can be transferred to a trading account, from which work will be carried out in the chosen direction.

An important advantage is the availability of a coaching and training system, within which you can manage a virtual investment portfolio for free. The site has a section with news and analytics that is available even to unregistered users.

Anton Kharitonov

Anton Kharitonov

Financial expert and analyst at Traders Union

Dynamics of ING Direct’s popularity among
Traders Union’s traders, according to 2023 data

Logo TU
20,0%
Top 3
10,0%
Top 5
7,0%
Top 10
5,0%
Top 20
1,0%
Top 40
0,5%
Top 100
0,2%
Top 100+
0,05%
Jan.
Feb.
Mar.
Apr.
May.
Jun.
Jul.
Aug.
Sep.
Oct.
Nov.
Dec.

Investment Programs, Available Markets and Products of the Broker

For investors, ING Direct offers several programs to choose from such as PEA and PEA-PME accounts. A prefabricated version of the "turnkey" portfolio formation is available under the client's priorities. The company also offers to invest in 42 global funds. They are divided by genre such as bonds (mixed: French/European/international), some even specialized with assets of a specific market segment (e.g., shares of companies dealing with biotechnology or rental real estate).

Prefabricated portfolios from ING Direct

The ING Direct broker offers several options for turnkey investment solutions. To maintain a balance of risk with profit potential, you can invest in a portfolio that embraces "12 principles", in which French and other foreign funds are divided into groups depending on the type of core assets. Also, investors have the opportunity to form a portfolio with the transfer of three types of ING Luxemburg SA under the management that is:

  • focused on minimizing risks: 70% of the portfolio is in bonds and 30% is in stocks. The expected return is up to 10.56% over three years;

  • balanced: The portfolio is 50% equities and 50% treasury securities. The potential by the end of the three years is about 15.38%;

  • high-risk: It consists of 70% of stocks and 30% of bonds. Investors are offered up to 19.91% profit over 36 months.

This broker has divided the funds available for investment into separate categories by specialization and has identified three main options. This approach makes it easier for the company's clients to find assets. In addition, before investing, there is an opportunity to get free consultations from specialists with many years of experience in trading on the stock market.

Important!

If you are a large investor and plan on investments over $10,000, contact us at vip-invest@tradersunion.com or by the feedback form on our website. Our professional team will take you through all the intricacies of the deal and all the steps from signing up to withdrawal of profits.

ING Direct’s affiliate program

At the moment, the broker does not have affiliate programs.

Trading Conditions for ING Direct Users

The ING Direct intermediary offers its clients two types of accounts: standard, for traders; and investment, for working with mutual funds through management companies. To interact with financial instruments, a special ING-online portal is used, which makes it possible to track quotes and charts with indicators, and also provides a demo account to test your theories and trading knowledge, plus, the latest news in real-time. For registered clients, the demo account is available with virtual clones that simulate real market conditions.

€1

Minimum
deposit

1:5

Leverage

12/7

Support

💻 Trading platform: ING Direct proprietary terminal
📊 Accounts: Standard, investment (REA, REA-PME)
💰 Account currency: EUR
💵 Replenishment / Withdrawal: Bank transfer, Visa, Mastercard, Visa Electron
🚀 Minimum deposit: From €0
⚖️ Leverage: Up to 1:5
💼 PAMM-accounts: Yes
📈️ Min Order: No data
💱 Spread: No
🔧 Instruments: Stocks, bonds, warrants, trackers, options, OTC securities
💹 Margin Call / Stop Out: No data
🏛 Liquidity provider: No data
📱 Mobile trading: Yes
➕ Affiliate program: No
📋 Orders execution: Market 
⭐ Trading features: Trading is carried out without installing additional software
🎁 Contests and bonuses: Compensation of up to €2,000 for expenses when switching to ING from another broker; Traders Union bonuses

Comparison of ING Direct with other Brokers

ING Direct RoboForex Eightcap Exness Pepperstone FxGlory
Trading
platform
Proprietary terminal MT4, MT5, R MobileTrader, R StocksTrader, R WebTrader MT4, MT5 Exness Trade App (mobile), Exness Terminal (web), MetaTrader5, MetaTrader4 MT4, MobileTrading, WebTrader, cTrader, MT5, TradingView MT4, MobileTrading, MT5
Min deposit $1 $10 $100 $10 $1 $1
Leverage From 1:1
to 1:5
From 1:1
to 1:2000
From 1:30
to 1:500
From 1:1
to 1:2000
From 1:1
to 1:400
From 1:1
to 1:3000
Trust management No No No No No No
Accrual of % on the balance No No No No No 8.00%
Spread From 0 points From 0 points From 0 points From 1 point From 0 points From 2 points
Level of margin call
/ stop out
1%  /  1% 60%  /  40% 80%  /  50% No  /  60% 90%  /  20% 20%  /  10%
Execution of orders Market Execution Market Execution, Instant Execution Market Execution Market Execution, Instant Execution Instant Execution Instant Execution, Market Execution
No deposit bonus No No No No No No
Cent accounts No Yes No No No No

Broker comparison table of trading instruments

ING Direct RoboForex Eightcap Exness Pepperstone FxGlory
Forex No Yes Yes Yes Yes Yes
Metalls Yes Yes Yes Yes Yes Yes
Crypto No No Yes Yes Yes No
CFD No Yes Yes Yes Yes Yes
Indexes Yes Yes Yes Yes Yes No
Stock Yes Yes Yes Yes Yes No
ETF Yes Yes No No Yes No
Options Yes No No No No No

ING Direct Commissions & Fees

Information
The experts at the Traders Union inspected ING Direct's trading conditions for explicit and implicit fees. Commissions for depositing and withdrawing funds, as well as for servicing traders' accounts are not charged. There are some paid options, but they relate to the expansion of the way you receive notifications and the frequency of reporting. The brokerage fee varies from 0.1 to 0.6% of the total trade amount and applies only to orders for the purchase and sale of securities.
Account type Spread (minimum value) Withdrawal commission
Accounts for trading on stock exchanges From €1.5 No
Several types of investment accounts such as REA and REA-PME % established by the management company of a specific fund No

Swaps are not charged for the transfer of open positions in securities to the next day.
Below there is a comparative table of broker commissions. The information is provided for review only.

Broker Average commission Level
ING Direct $1.5 Medium
RoboForex $1 Low
Pocket Option $8.5 High
Logo ING Direct
$1.5
$1
$8.5

Detailed Review of ING Direct

ING Direct offers its clients two types of accounts. The first type is intended for trading and allows you to make transactions with securities of the stock market. The second option is designed to place free capital in funds. For the convenience of searching, investors are offered a wide choice with division into categories based on the composition of assets. In addition, when switching to ING from another platform, the new client is compensated for the costs associated with switching brokers for up to €2,000.

ING Direct by the numbers:

  • It has offices in more than 40 countries.

  • And more than 38 million active clients.

  • The company employs 620 people.

  • 100 staff work in customer support.

ING Direct is a stockbroker with a wide range of trading assets

The ING Direct brokerage is a reliable European bank with a long history and a full-fledged brokerage company. It is focused on medium-term investments (up to 3 years), but it also offers favorable conditions for active traders. Its uniqueness lies in the scale of its work: as one of the 20 largest corporations in the world, the company can afford not to charge commissions for the greater number of offered tools and ongoing customer service. Instruments available for trading are stocks, bonds (companies and government), warrants, trackers, options, and over-the-counter securities. Traders make trades through a PC browser or mobile device. Clients can open several accounts at once for operations with securities.

There are no fees for depositing or withdrawing funds from accounts, or for maintaining an account, keeping money, etc. There is only a brokerage fee which, on average, is 0.35% of the turnover amount and commissions to manage funds, the amount of which depends on the conditions of a particular fund.

Useful services of the ING Direct broker:

  • Analytics - Expert articles and thematic videos.

  • Section with current news of world politics and economics.

  • Forum for communication with company representatives and other clients of the broker.

  • Service for virtual imitation of exchange trading with a portfolio of securities.

  • Technical analysis and charts for traders.

  • Section with expert opinions.

  • Morningstar© service for analysis and assessment of the potential of investment funds.

Morningstar© search filters based on selected fund criteria.

Advantages:

1

High reliability and long-term stable work in the financial sector.

2

Transparency of settlements with clients regarding minimal fees and commissions, and all information about fee sizes is freely available on the website.

3

The ability to compensate for the costs associated with the transition to ING from other brokers.

4

Offices located in many countries.

5

The minimum deposit for traders and investors is from €0.

6

A structured system for selecting a fund and a management company for investments.

There are no restrictions for traders in choosing a strategy and tactics for work and leverage up to 1:5 is available.

How to Start Making Profits — Guide for Traders

The company offers two types of accounts: regular, which is for active trading on the stock exchange, and investment.

Account types:

Account Type
Description
Securities account
there are no additional commissions, except for the brokerage fee from the turnover of transactions.
REA and REA
PME are investment accounts with different levels of risk and return for working with funds.

To create any of the mentioned types of accounts, you must open a current bank account with ING.

The ING Direct broker is one of the oldest European companies that offers its clients transparent settlement terms and minimal commission costs. It’s well-suited for medium-term work with small leverage, that is, as a classic platform for trading securities.

Bonuses Paid by the Broker

The company compensates new clients for transfer costs of up to €2,000 associated with switching to ING accounts from other banks or brokers

Investment Education Online

Information

To teach the basics of trading and investing, ING Direct offers a coaching system that includes a financial literacy test, advice from members of the thematic community, and a blog with analytical articles and videos. All training services offered are free of charge.

Information available in the Education section
Information not available on the ING Direct website
Analytical articles and videos
Forex terminology
Virtual portfolio investment modeling
Fundamentals of trading currency pairs and cryptocurrencies
 
Analysis of trading strategies

There are no demo accounts in the usual sense, but there is an alternative: registered clients can test their knowledge and gain practical trading experience by working with a virtual clone of real financial markets. As a tool, a portfolio of securities is used, which the novice investor forms himself, but relies on the advice of the company's analysts.

Security (Protection for Investors)

Information

The ING Direct broker is regulated following the Sapin II Act (a single regulation for brokerage in Europe) and the EU data protection regulation (2016/679).

The broker is registered with the Amsterdam Chamber of Commerce (No. 33031431) and the Paris Trade Register (No. 791 866 890).

👍 Advantages

  • Client funds are held in bank accounts, separate from the broker's equity capital
  • The company guarantees the safety of clients' funds and the safety of trades
  • An independent arbitrator is involved to resolve disputes

👎 Disadvantages

  • The need to comply with all terms of transactions
  • Certain specificity of the European Union legislation concerning trades with financial assets and taxation
  • Confidentiality may be breached under traders' contracts if required to verify compliance with the law

Withdrawal Options and Fees

  • The broker does not charge fees for withdrawals.

  • Withdrawal applications can be submitted on weekdays from 9:00 to 17:00 Paris time.

  • The settlement currency is the euro. There is no automatic conversion to the currency of the client's country.

  • A trader's money is transferred from the stock exchange to his ING bank account.

  • For investment programs, there are two options for withdrawing funds from the fund: after a year or at the end of the standard three-year period.

Customer Support Service

Information

The support service is available online as part of the bank's internet cafe service, which is open from 9:00 to 19:00 on weekdays and until 17:00 on Saturday. You can contact specialists by phone from Monday to Friday from 9:00 to 21:00 and until 18:00 on Saturday.

👍 Advantages

  • Internet cafe and forum
  • Priority calls from persons with special needs

👎 Disadvantages

  • Support language - French only
  • No 24/7 support chat

Contact with the bank's customer support is possible using:

  • its internet cafe;

  • the forum;

  • via email request;

  • a letter sent to the legal address of one of the bank's representative offices;

  • a call to the phone numbers indicated on the website during the working hours of specialists.

You can contact ING Direct representatives from the bank's website and your personal account.

Contacts

Foundation date 1997
Registration address 40 Avenue des Terroirs de France, Immeuble Lumière Paris, 75 616 France
Regulation
Official site
Contacts

Review of the Personal Cabinet of ING Direct

To start working with ING Direct, you need to register and open an account. Follow this procedure step by step:

1

First, you need to open a bank account with ING Direct. After that, the client gets access to trading on the stock exchange and investing. The account number will be the login to the personal account. It is also possible to switch to ING from another broker on preferential terms. In this case, a current account is opened and an application for the transfer of assets is made. Next, you must provide a statement of the costs associated with the transfer, and the amount of the transferred funds must exceed €1,000.

ING Direct Review — Open an ING bank account
ING Direct Review — Open an ING bank account
ING Direct Review — Open an ING bank account
2

Next, enter your personal account and fill out the form, indicating the registration number of the client's account and the date of its opening. In the personal account, a new user can open an account by choosing from the offered options to trade on the stock exchange.

3

ING Direct's personal account contains:

1. Charts and stock quotes:

ING Direct Review — Charts and stock quotes
ING Direct Review — Charts and stock quotes

2. A fictitious portfolio is a virtual clone that 100% reflects the movement of assets on a real exchange:

ING Direct Review — Fictitious portfolio
ING Direct Review — Fictitious portfolio

1. Charts and stock quotes:

ING Direct Review — Charts and stock quotes
ING Direct Review — Charts and stock quotes

2. A fictitious portfolio is a virtual clone that 100% reflects the movement of assets on a real exchange:

ING Direct Review — Fictitious portfolio
ING Direct Review — Fictitious portfolio

Also in the personal account, the trader will find:

  • Information about the state of the account.

  • A window for connecting system notifications about the results of ongoing operations.

  • Search by instrument name.

  • A button to switch between different accounts.

  • Technical and fundamental analyses.

  • The whole range of financial instruments offered by the bank.

  • Company-specific stock favorites that you can customize based on your own investment priorities

All information posted on the Traders Union website is based on reliable and objective data. We have combined our 10 years’ experience in the financial sector and the feedback of our customers to provide you with a true picture of the best forex companies in the market. Detailed information about our methodology.
ING Direct Review ING Direct Review

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FAQs

Do reviews by traders influence the ING Direct rating?

Any review can raise or lower the rating of any broker in the general list of brokers. To read reviews about ING Direct you need to go to the broker's profile.

How to leave a review about ING Direct on the Traders Union website?

To leave a review about ING Direct, register on the Traders Union website or you can also leave a review through Facebook.

Is it possible to leave a comment about ING Direct on a non-Traders Union client?

Anyone can leave feedback about ING Direct on multiple participating clients; however, Traders Union clients also receive additional payments later for working with any broker listed at the Forex market.

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