Traders Union has analyzed financial markets for over 14 years, evaluating brokers based on 250+ transparent criteria, including security, regulation, and trading conditions. Our expert team of over 50 professionals regularly updates a Watch List of 500+ brokers to provide users with data-driven insights. While our research is based on objective data, we recommend that users perform independent due diligence and consult official regulatory sources before making any financial decisions.
Learn more about our methodology and editorial policies.
Capital Index Pros & Cons
- User-friendly website interface;
- Possibility to trade micro-lots;
- Accounts for beginners and professional traders.
- No cent accounts for novice traders;
- Limited educational materials;
- Small leverage;
- No investment or referral programs for earning passive income.
Capital Index UK was established in 2014. The broker provides all conditions and instruments required for active trading on the spread rates and the Forex market. Capital Index is registered in the UK territory and is regulated by the Financial Conduct Authority (FCA, UK, 709693). Capital Index (Global Limited) is authorized and regulated by the Securities Commission of the Bahamas (SCB, SIA-F199). The broker has not provided information about the awards it has received.
TU Expert Verdict
Capital Index demonstrates moderate stability and can suit certain traders. Its conditions are acceptable, and feedback is mixed but reasonable. In my own tests, it performed adequately, though it lacks the consistency of higher-rated companies.
Top-5 Brokers Traders Prefer
Capital Index User Reviews
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5-star
15%
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4-star
15%
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3-star
26%
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2-star
11%
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1-star
33%
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Is Capital Index Safe?
Score:We evaluate brokers' safety based on several key criteria. The highest value is placed on regulation, especially Tier 1 regulation, which ensures adherence to stringent standards set by top financial authorities like the FCA in the UK, CFTC in the US, CySEc and BaFin (EU) or ASIC (Australia). High scores are also given for participation in investor protection funds, which safeguard clients' funds in case of broker insolvency. Learn the assessment criteria9.3 /10Capital Index has a safety score of 9.3/10, which corresponds to a High security level. The safest brokers are those with Tier-1 regulation, a long history (over 10 years in the market), and participation in investor compensation schemes.
- Tier-1 regulated
- Negative balance protection
- Regulated in the UK
- Track record over 18 years
- Strict requirements and extensive documentation to open an account
Capital Index Regulators and Investor Protection Abbreviation Full Name Country of regulation Investor Protection Fund Regulation Level 
FCA UK Full Name Financial Conduct Authority Country of regulation United Kingdom Investor Protection Fund Up to £85,000 Regulation Level Tier-1 
SCB Full Name Securities Commission of The Bahamas Country of regulation Bahamas Investor Protection Fund No specific fund Regulation Level Tier-2 Capital Index Security Factors Foundation date 2008 Negative balance protection YesVerification (KYC) Yes -
Account Types
Score:We evaluate a broker’s account offering by analyzing the range and suitability of available account types and how effectively they cater to different trader profiles and strategies. Our assessment covers the diversity of account options — including Standard, ECN/Raw, Cent, Swap-Free (Islamic), and VIP accounts — as well as the flexibility of trading conditions provided. Learn the assessment criteria.6.8 /10Capital Index offers the following account options: Demo, Standard, Swap Free.
However, Capital Index does not provide an ECN account with direct market access, which may be a drawback for experienced traders or scalpers seeking the lowest spreads.
- Demo account
- Low minimum deposit
- Standard account with balanced trading conditions
- No Cent account
- Micro lots are not available
Capital Index account types vs top competitors Capital Index Plus500 OANDA Standard YesYesYesECN/Raw spread NoNoYesDemo YesYesYesCent NoNoNoMicro NoNoYesSwap Free YesNoYesVIP NoNoNoManaged NoNoNoCapital Index accounts trading conditions
Capital Index aims at working with traders, regardless of whether they have trading experience or not. It also offers three account types to choose from. They differ by minimum deposit, spread, and commissions.
Account types:
Account Type Description Advanced Account an account for novice traders. The minimum deposit on this account is 100 units of the base currency, spread starts from 1.4 pips, the commission for execution order is not charged; Pro Account an account for more advanced users. The minimum deposit on this account is 5,000 units of the base currency, the spread is from 1 pips, and the commission for order execution is not charged; Black Account an account for professionals. To start trading on this account, a trade must deposit at least 50,000 euros (dollars or pounds). The spread is from 0.4 pips and there is a commission for order execution. You can use the demo account to learn more about trading conditions and possibilities provided by the broker, and not risk your own money at the same time.
Capital Index is a broker that uses innovative technologies in its operation that help bring active trading to a higher, more professional level.
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Deposit and Withdrawal
Score:This section assesses the efficiency, speed, and affordability of brokers’ transaction processes, focusing on available methods, currencies, and fees. For further details, please refer to our data-focused methodology5.3 /10Capital Index received a Medium score for the efficiency and convenience of its deposit and withdrawal processes.
Capital Index provides a reasonable range of deposit and withdrawal options with moderate fees, in line with industry standards.
- No withdrawal fee
- Bank card deposits and withdrawals
- Bank wire transfers available
- No deposit fee
- BTC not available as a base account currency
- BTC payments not accepted
- Only major base currencies available
What are Capital Index deposit and withdrawal options?
Capital Index provides a basic range of deposit and withdrawal options, covering essential methods in line with industry standards. This set of options is sufficient for most traders, with available methods Bank Card, Bank Wire.
Capital Index Deposit and Withdrawal Methods vs Competitors Capital Index Plus500 OANDA Bank Wire YesYesYesBank card YesYesYesPayPal NoYesYesWise NoNoNoBTC NoNoYesWhat are Capital Index base account currencies?
A wide range of base account currencies minimizes the need for currency conversion, potentially reducing transaction costs. Capital Index supports the following base account currencies: USD, EUR, GBP.
What are Capital Index's minimum deposit and withdrawal amounts?
The minimum deposit on Capital Index is $100, while the minimum withdrawal amount is $30. These minimums may vary depending on the chosen account type and payment method. For specific details, please contact Capital Index’s support team.
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Markets and Tradable Assets
Score:The evaluation in this section is based on the TU methodology and reflects the total number and variety of tradable assets offered by the broker, including Forex currency pairs. It also considers the availability of passive income tools such as PAMM accounts, copy trading, and similar services. All information is obtained from publicly available sources and may change. Learn the assessment criteria6.8 /10Capital Index offers a limited selection of trading assets compared to the market average. The platform supports 300 assets in total, including 60 Forex pairs.
- Crypto trading
- ETFs investing
- Indices trading
- Bonds not available
- Limited asset selection
Supported markets vs top competitors
We have compared the range of assets and markets supported by Capital Index with its competitors, making it easier for you to find the perfect fit.
Capital Index Plus500 OANDA Currency pairs 60 60 68 Total tradable assets The total tradable assets listed include all available instruments, including CFDs. Due to regional restrictions, certain CFDs may not be offered in some countries. For example, cryptocurrency CFDs are banned in the UK, and the U.S. has restrictions on CFDs. 300 2800 129 Stocks YesYesYesCommodity futures YesYesYesCrypto Cryptocurrency CFDs are restricted or prohibited in certain regions due to regulatory limitations. These include the United Kingdom, China, Egypt, the United States and Canada. YesYesYesStock indices YesYesYesOptions NoYesNoInvestment options
We also explored the trading assets and products Capital Index offers for beginner traders and investors who prefer not to engage in active trading.
Capital Index Plus500 OANDA Bonds NoNoYesETFs YesYesNoCopy trading NoNoYesPAMM investing NoNoNoManaged accounts NoNoNo -
Trading Account Opening
Score:We evaluated Trading Account Opening at Capital Index by testing the registration process under real conditions, including opening an account and funding it with the minimum required deposit (but no less than $100). Our assessment considered whether onboarding was fully online, the average registration time, the speed of KYC verification, and how quickly traders could activate their accounts. Learn the assessment criteria.8 /10We successfully registered an account with Capital Index in 25 minutes. The KYC verification was completed within 2 business days. The minimum deposit amount at Capital Index is $100. This is one of the most accessible and hassle-free onboarding procedures on the market.
- Fully online account opening process
- Low minimum deposit requirement
- Registration process may take longer than expected
- Account approval may require extra time depending on the documentation.
Capital Index account opening Capital Index Plus500 OANDA Online Registration YesYesYesMinimum deposit $100 $100 $0 Mandatory KYC YesYesYesRegistration time (min) 25 10 KYC time (days) 2 3 3 Is Capital Index available in my country?
If you are a citizen of United States, the broker accepts clients from your country.
Please note that availability may vary due to regulatory requirements, so we recommend confirming directly with the broker for the most accurate and up-to-date information.
Account opening details
To become a customer of Capital Index and use the broker’s services while receiving financial compensation from Traders Union, you need to open an account with the company. In our guide, we will tell you how to do it and will also go over the personal account and its features.
Access your Traders Union account or create a new one. Registration on the website will take no more than 10 minutes. Then, find Capital Index in the rating section and click on the referral link to access the broker’s website. On its home page, click Create Account to open a live account.
In the opened window, you will see a questionnaire. Fill it out by providing your personal information such as your first name, last name, nationality, country of residence, title, mobile number, date of birth, gender, etc. After you fill out everything on this page, press Next.
On the next page, you will be asked to provide information about your whereabouts: country, city, address, postal code, and the period of living at the current address.
The next step is to specify your trading experience, more precisely your experience in trading currency pairs, CFDs, spread bets, and the number of closed transactions in each sector. The broker also asks you to provide information about your level of knowledge, education in finance and trading.
The broker then offers you a short test to check your knowledge about trading.
Then, you need to provide information about your financial position – your source of income, monthly income, savings, and the amount that you are prepared to invest in trading.
The last step is setting up your personal trading account.
After you fill out all forms, the broker will send you an email, specifying the documents you will need to provide scanned copies of, and the email address to which to send them to verify your account. Access to your personal account will be granted only after verification.
The following features are available in Personal Account:
- Setting up Personal Account;
- Deposits and withdrawals.
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Customer Support
Score:We evaluated Customer Support at Capital Index by opening a real account funded with the minimum required deposit (no less than $100) and contacting support to measure response time under real conditions. Our assessment considered contact channels, response speed, multilingual support, and availability hours. Learn the assessment criteria7.8 /10Capital Index provides generally reliable customer support with access through several contact options. Response times are acceptable, although occasional delays may occur.
In TU testing, support answered within a reasonable timeframe, and communication was mostly clear. While the overall service is stable, there is room for improvement in speed or consistency.
InformationThe broker offers customer support service to help traders resolve issues and get answers to their questions.
- Sufficient number of methods of communication
- All assistance is by qualified experts
- The broker does not state the operating hours of customer support
The following methods of contacting customer support are available:
- Phone call;
- Email;
- Feedback form;
- Online chat on the website.
You can contact customer support from your personal account and directly on the website.
Contacts Foundation date 2008 Registration address P.O. Box SP 61567, Goodman’s Bay Corporate Centre, 2nd Floor, Nassau New Providence, The Bahamas. Regulation FCA, SCB Licence number:
709693, SIA-F199Official site capitalindex.com Contacts info@capitalindex.com +44 207 0605120
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FAQs
How is Capital Index regulated and what security measures are highlighted in its safety overview?
Capital Index is regulated by the FCA in the United Kingdom (Tier-1) with an investor protection fund of up to £85,000, and by the Securities Commission of The Bahamas (Tier-2) without a specific compensation fund. The broker has a safety score of 9.3/10, offers negative balance protection, applies KYC verification, and has been operating since 2008, which together correspond to a high security level in the review.
What trading account types does Capital Index provide and how do their main conditions compare?
Capital Index offers Demo, Standard, and Swap Free (Islamic) accounts, but does not provide Cent, Micro, VIP, or managed accounts. The live trading options include Advanced (from 100 base units, spreads from 1.4 pips, no commission), Pro (from 5,000 base units, spreads from 1 pip, no commission), and Black (from 50,000 EUR/USD/GBP, spreads from 0.4 pips with a commission), and micro lots are not available.
What do Capital Index user reviews and feedback scores indicate about client satisfaction levels?
Capital Index has a user satisfaction score of 5.3/10 based on 27 reviews, with 15% 5-star, 15% 4-star, 26% 3-star, 11% 2-star, and 33% 1-star ratings. According to user reviews, the overall tone is mostly negative, as reflected in the relatively high share of low-star feedback.
What markets and tradable assets are available with Capital Index according to recent reviews?
Capital Index supports 300 tradable assets in total, including 60 currency pairs, as well as stocks, commodity futures, cryptocurrencies, and stock indices, but does not offer options. For more investment-style products, the broker provides ETFs but does not offer bonds, copy trading, PAMM investing, or managed accounts, and the asset range is described as limited compared with the market average.
How do reviews describe the process of opening a trading account with Capital Index?
The review notes that opening an account with Capital Index is fully online, with a minimum deposit of $100, a registration time of about 25 minutes, and KYC verification typically completed within 2 business days. It is described as accessible and relatively hassle-free, although account approval may take longer depending on the documentation and the registration process can sometimes be longer than expected.
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