Capital Index Review 2024
Minimum
deposit:
  • $100

Trading platform:

  • MetaTrader4
Regulation:
  • FCA
  • SCB
Bonus for deposit:
  • 0%

Capital Index Review 2024

Updated:
Updated: October 06, 2023

4.84

/

10

TU Overall Score
The purpose of creating the TU Overall Score is to make the search for secure and reliable brokerage companies easier for the visitors of our website. We believe that it is a very important mission as, unfortunately, not every company in the financial industry is worthy of trust.

According to our idea, the TU Overall Score indicator should answer the biggest question of all: “Can I trust this broker with my money?”. The scores range within 0.01 – 9.99 (the higher the indicator the more trust the broker has). More details
Minimum
deposit:
  • $100

Trading platform:

  • MetaTrader4
Regulation:
  • FCA
  • SCB
Bonus for deposit:
  • 0%

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Summary of Capital Index Trading Company

Capital Index is a broker with higher-than-average risk and the TU Overall Score of 4.84 out of 10. Having reviewed trading opportunities offered by the company and reviews posted by Capital Index clients on our website, Traders Union expert Anton Kharitonov recommends users to consider a more reliable broker with better conditions, as, according to reviews, many clients of this broker are not satisfied with the company’s work. Capital Index ranks 132 among 413 companies featured in the TU Ranking, which is based on the evaluation of 100+ criteria and a test on how to open an account.

The broker targets active traders regardless of their level of trading experience but does not provide an opportunity to earn passive income.

Capital Index UK was established in 2014. The broker provides all conditions and instruments required for active trading on the spread rates and the Forex market. Capital Index is registered in the UK territory and is regulated by the Financial Conduct Authority (FCA, UK, 709693). Capital Index (Global Limited) is authorized and regulated by the Securities Commission of the Bahamas (SCB, SIA-F199). The broker has not provided information about the awards it has received.

💰 Account currency: USD, EUR, and GBP
🚀 Minimum deposit: $100
⚖️ Leverage: 1:30
💱 Spread: from 0.4
🔧 Instruments: 55 currency pairs, CFDs on precious metals, commodities, stock indices, spread betting
💹 Margin Call / Stop Out: No

👍 Advantages of trading with Capital Index:

  • User-friendly website interface;
  • Possibility to trade micro-lots;
  • Accounts for beginners and professional traders.

👎 Disadvantages of Capital Index:

  • No cent accounts for novice traders;
  • Limited educational materials;
  • Small leverage;
  • No investment or referral programs for earning passive income.

Evaluation of the most influential parameters of Capital Index

User Satisfaction Customer Satisfaction Score (CSAT) is a unique metric of Traders Union based on the analysis of user reviews posted on pages of each broker profile by the visitors of our website from all around the world. We have been collecting these broker reviews for over 13 years, and therefore, we know and understand the level of customer satisfaction with a specific brokerage company better than anyone else.

4.37

/10

Regulation and safety The score for this parameter is based on the licenses a company holds. The higher the level of the license, the higher the score. Obtaining licenses in other jurisdictions also improves a broker’s score. We divide all licenses into three levels:

Level 1 jurisdictions (high level of trust): CFTC – USA, FINMA – Switzerland, FCA — UK, ASIC – Australia, CBI – Ireland, JFSA — Japan, MAS – Singapore, FMA — New Zealand, IIROC – Canada, SFC – Hong Kong.

Level 2 jurisdictions (medium level of trust): CySEC – Cyprus, FSCA – South Africa, CBRC – China, SEBI – India, ISA – Israel, SECT – Thailand, DFSA – United Arab Emirates

Level 3 jurisdictions (low level of trust): FSC – Belize, FSC – British Virgin Islands, FSC – Mauritius, VFSC – Vanuatu, SCB – The Bahamas, BMA – Bermuda, CIMA – Cayman Islands

8.49

/10

Commissions and fees This parameter comprises a comprehensive analysis of all commissions and fees charged by a brokerage company, including trading and deposit/withdrawal fees. Also specific fees, for example the inactivity fee, are taken into account in the final score for the fees. Users can find detailed fees charged by a company in the broker’s profile.

7.34

/10

Trading instruments For this parameter, we evaluate the number of trading assets a broker offers access to in each group of financial instruments. We analyze the quotes a broker offers on Forex pairs, metals, indices, commodities, stocks, and cryptocurrencies. This parameter also includes evaluation of broker’s investment programs, for example access to copy trading, which we regard as an additional type of a trading instrument.

7.37

/10

Brand popularity Traders Union experts are confident that brand awareness mostly fully reflects the real state of affairs in a company – the more popular the broker, the more people trust it. The score for this indicator is based on the data analysis of such services as Ahrefs and SemRush, which show how often a company’s brand is searched on Google. In addition, indicators of the SimilarWeb service, which show the approximate number of visitors of the broker’s website, are also taken into consideration. We also review disclosed official reports of brokers, which allow for evaluating their client base.

3.49

/10

Customer support The score of this parameter is based on the number of available communication channels of a company’s support service. The quicker and easier it is to contact the broker’s support, the higher the score. We check every available support channel, test the speed of processing of requests and completeness of provided information through several interactions.

7.84

/10

Education This parameter provides an evaluation of a company’s capacity to work with beginners. Only quality training and provision of full and unbiased information can help novice traders and investors minimize the risks of losing money, even when working with top-ranked companies. Brokers with useful educational and informational tools, including webinars, tutorials, podcasts and articles, receive higher scores.

4.50

/10

Geographic Distribution of Capital Index Traders

Popularity in

32.6%
IN
India
32.4%
GB
United Kingdom
11.1%
US
United States
10.8%
PH
Philippines
2.3%
AU
Australia
0.6%
ZA
South Africa
1%
CA
Canada
0.9%
NG
Nigeria
0.8%
ES
Spain
0.2%
SG
Singapore
0.3%
Others
Others

Video Review of Capital Index i

User Satisfaction i

27 comments
Total score:
5.3 /10

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AkraborFax
1 year ago

It was not I who traded here, my brother. But I can definitely say that this broker is a scammer. He regulates trade himself, he does not release it to the interbank market. And it's easy to guess how profitable the broker is. Don't mess with him!

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Valeriynub
1 year ago

If you put money into the account, they will quickly contact you and help you day and night. And if you need to withdraw or return the missing funds back to the account, everyone is immediately lost and I can’t get through, I get only replies. And so much rudeness in the messages.

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Richardcef
2 years ago

Capital Index does not have cent accounts, so after the demo I opened an account with the smallest deposit. Advanced like it's called. The broker requires a deposit of $100, which I did. I decided to trade a little, and then increase the amount of investment, if it comes in. But it didn't work. And although the spreads were normal and there were no additional commissions, the Capital Index was not suitable for medium-term trading. And the size of swaps played a role, and constant failures in the terminal. Maybe other types of accounts have better conditions. But I won't be able to verify it because I don't have free capital of $5000. So I just transferred the rest of the money from the trading account to the bank account and forgot about the Capital Index.

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keavy
3 years ago

After unsuccessful cooperation with offshore scams, I finally got lucky to meet a regulated broker! I came across an English-language forum where I was advised to try trading with Capital Index. The main thing is that the conditions here are decent and the trades are brought to the real market, and not just imitate trading. Trading is proceeding with varying success, but in general, I am gaining profit. I have already withdrawn $500 and $1000 twice.

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lumajang
3 years ago

As a beginner, I did not have enough training materials from Capital Index. I would like more variety. I had to pay extra for trading courses to get some basic knowledge to get started. But these are trifles, I think. This broker is great for active trading. The leverage is small, but I think this option is optimal for novice traders. It is dangerous to take risks without experience because it is a direct path to a debt trap. There are no problems with the withdrawal of earned funds. Here they act strictly according to the regulations.

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deepak2113
3 years ago

I second all the negative reviews about Capital Index. I don’t really feel like writing a lot. Besides, I would be repeating what has already been said. Everything that I’ve read below is true. It is not worthy of your attention!

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kk502
3 years ago

It is impossible to trade with this company. Nerves are only wasting. There are a lot of points that I don't associate with profit) It seems that Capital Index is just scammers.

Expert Review of Capital Index

Capital Index has been a partner of Traders Union for several years and during that time, it has earned a reputation of a reliable partner, who performs all its obligations to the Union. The company offers three account types: for beginners, experienced traders, and professionals. Capital Index specializes in active trading and bets on the spreads, but the company does not offer investment products.

Small leverage allows traders to trade without the risk of losing large amounts of money, which is why Capital Index is suitable for traders with different levels of experience and expertise. However, during registration, the broker requests information about the user’s trading experience, which is why we can’t say that the company is prepared to work with traders who have no experience at all. Throughout its operation, Capital Index has received different reviews. The main complaints were related to the improper operation of customer support service, but the broker is always prepared to meet their customers halfway and help them solve most issues.

The website interface allows traders to learn all information about trading conditions, company services, additional services. All information is provided in English, which could be an inconvenience for the CIS traders.

Anton Kharitonov

Anton Kharitonov

Financial expert and analyst at Traders Union

Latest Capital Index News

22.09.2023
​Capital Index (UK) Ltd. has unveiled its financial results for 2022, reporting a decline in revenue. The broker's revenue fell by 14% to £1.46 million

Dynamics of Capital Index’s popularity among
Traders Union’s traders, according to 2023 data

Logo TU
20,0%
Top 3
10,0%
Top 5
7,0%
Top 10
5,0%
Top 20
1,0%
Top 40
0,5%
Top 100
0,2%
Top 100+
0,05%
Jan.
Feb.
Mar.
Apr.
May.
Jun.
Jul.
Aug.
Sep.
Oct.
Nov.
Dec.

Investment Programs, Available Markets and Products of the Broker

Capital Index UK is keen on providing optimal trading conditions for active traders and provides customers with all the necessary instruments. However, currently, the company is not interested in working with investors, with the typical passive income options such as PAMM, copy trading services, investment portfolios, etc., so these are not available at Capital Index.

Important!

If you are a large investor and plan on investments over $10,000, contact us at vip-invest@tradersunion.com or by the feedback form on our website. Our professional team will take you through all the intricacies of the deal and all the steps from signing up to withdrawal of profits.

Capital Index affiliate program:

Capital Index also does not offer the passive income partnership program. The broker is focused exclusively on providing access to Forex trading to active traders. Capital Index does not have programs for partners, which would envisage a bonus for referring new customers.

Trading Conditions for Capital Index Users

Capital Index provides comfortable conditions for traders with any level of experience, from beginners to professionals. The minimum deposit is 100 units of the base currency, the minimum lot is 0.01. The leverage is not big on any account types, not exceeding 1:30, which allows traders to avoid losing large amounts of money during trading.

$100

Minimum
deposit

1:30

Leverage

24/5

Support

💻 Trading platform: MetaTrader 4
📊 Accounts: Advanced Account, Pro Account, Black Account
💰 Account currency: USD, EUR, and GBP
💵 Replenishment / Withdrawal: Debit/credit cards, wire transfer
🚀 Minimum deposit: $100
⚖️ Leverage: 1:30
💼 PAMM-accounts: No
📈️ Min Order: 0.01
💱 Spread: from 0.4
🔧 Instruments: 55 currency pairs, CFDs on precious metals, commodities, stock indices, spread betting
💹 Margin Call / Stop Out: No
🏛 Liquidity provider: Interbank liquidity
📱 Mobile trading: Yes
➕ Affiliate program: No
📋 Orders execution: High-quality execution (Market Execution)
⭐ Trading features: Spread betting
🎁 Contests and bonuses: No

Comparison of Capital Index with other Brokers

Capital Index RoboForex Pocket Option Exness IC Markets NPBFX
Trading
platform
MetaTrader4 MT4, MT5, R MobileTrader, R StocksTrader, R WebTrader Pocket Option, MT5, MT4 Exness Trade App (mobile), Exness Terminal (web), MetaTrader5, MetaTrader4 MT4, cTrader, MT5, TradingView MT4
Min deposit $100 $10 $5 $10 $200 $10
Leverage From 1:1
to 1:30
From 1:1
to 1:2000
From 1:1
to 1:1000
From 1:1
to 1:2000
From 1:1
to 1:500
From 1:1
to 1:1000
Trust management No No No No No No
Accrual of % on the balance No No No No No No
Spread From 0.4 points From 0 points From 1.2 point From 1 point From 0 points From 0.4 points
Level of margin call
/ stop out
100%  /  50% 60%  /  40% 30%  /  50% No  /  60% 100%  /  50% No  /  30%
Execution of orders Market Execution Market Execution, Instant Execution Market Execution Market Execution, Instant Execution Market Execution Instant Execution, Market Execution
No deposit bonus No No No No No No
Cent accounts No Yes No No No No

Broker comparison table of trading instruments

Capital Index RoboForex Pocket Option Exness IC Markets NPBFX
Forex Yes Yes Yes Yes Yes Yes
Metalls Yes Yes Yes Yes Yes Yes
Crypto No No Yes Yes Yes Yes
CFD Yes Yes Yes Yes Yes Yes
Indexes Yes Yes Yes Yes Yes Yes
Stock Yes Yes Yes Yes Yes Yes
ETF No Yes No No No Yes
Options No No No No No No

Capital Index Commissions & Fees

Information
Traders Union experts have analyzed trading conditions of the broker to reveal trading and non-trading commissions. No hidden commissions were discovered. The broker does not charge a deposit fee, and a withdrawal fee is charged only in case the trader uses an instant wire transfer service. Trading commission for order execution is charged only on the Black Account.
Account type Spread (minimum value) Withdrawal commission
Advanced Account $14 Depending on the payment system selected
Pro Account $10 Depending on the payment system selected
Black Account $4 Depending on the payment system selected

Swaps are charged a commission to roll the trader’s position over to the following day. We compared trading commissions charged by Capital Index with those of its competitors. Based on the results of the comparison, the brokers were assigned levels: low, average, and high.

Broker Average commission Level
Capital Index $9.3 High
RoboForex $1 Low
Pocket Option $8.5 Medium
Logo Capital Index
$9.3
$1
$8.5

Detailed Review of Capital Index

Capital Index is widely known in the UK, although it provides its services also for traders from other countries. The broker focuses on the development of the platform for active trading, which will allow users to trade under the most beneficial conditions. Meanwhile, investment programs are not found among Capital Index services. Cryptocurrency trading is also unavailable.

Several figures about Capital Index, which will be useful for traders, who are selecting their broker:

  • 2014 — the year Capital Index was established;

  • 3 account types are available for customers with different levels of expertise;

  • 100 units of base currency – minimum deposit;

  • 55 Forex instruments are available to trade

  • 1:30 – maximum leverage

  • Spread from 0.4 pips.

Capital Index is an optimal broker for active and passive investments.

Capital Index is a broker specializing in providing comfortable conditions for active trading and spread betting. The broker is actively developing these services. Capital Index offers three account types, which are designed for novice traders, more experienced ones, and market professionals. Order execution is STP-based. The traders thus avoid contact with the deal, get higher-order execution speed, and beneficial levels of spreads.

For comfortable trading, the broker offers the good ole MetaTrader 4 platform. The platform’s version is for desktop or laptop, as well as mobile devices are available. The platform also accommodates the iOS and Android platforms. Capital Index does not have proprietary platforms or web versions.

Useful services of Capital Index:

  • Economic calendar – helps traders adjust their trading strategy based on the upcoming events on the Forex market;

  • FAQs. In this section, customers can find answers to the most frequently asked questions about the broker, trading, instruments, etc.;

  • Trading Holidays. Schedule of Forex market operation on days offs and holidays will help you adjust your working schedule on the specified days.

Advantages:

1

Competitive levels of spread;

2

The most popular trading instruments are available;

3

Simple and intuitive navigation on the broker’s website;

4

Trading accounts with different levels of experience;

5

Registration and license;

6

Use of the most popular trading platform – MetaTrader 4;

7

Possibility to trade from mobile devices.

How to Start Making Profits — Guide for Traders

Capital Index aims at working with traders, regardless of whether they have trading experience or not. It also offers three account types to choose from. They differ by minimum deposit, spread, and commissions.

Account types:

Account Type
Description
Advanced Account
an account for novice traders. The minimum deposit on this account is 100 units of the base currency, spread starts from 1.4 pips, the commission for execution order is not charged;
Pro Account
an account for more advanced users. The minimum deposit on this account is 5,000 units of the base currency, the spread is from 1 pips, and the commission for order execution is not charged;
Black Account
an account for professionals. To start trading on this account, a trade must deposit at least 50,000 euros (dollars or pounds). The spread is from 0.4 pips and there is a commission for order execution.

You can use the demo account to learn more about trading conditions and possibilities provided by the broker, and not risk your own money at the same time.

Capital Index is a broker that uses innovative technologies in its operation that help bring active trading to a higher, more professional level.

Bonuses Paid by the Broker

Capital Index offers its new customers several bonus programs. You can read the conditions of participation on the Capital Index website by downloading information on each of them in PDF format. You can find it in the Bonus Programs section.

Bonus programs from Capital Index
Bonus programs from Capital Index

Investment Education Online

Information

The broker provides its customers with basic information that will be useful to novice traders with no trading experience. There are no materials on skill enhancement on the Capital Index website.

Information available on XTB
Information not on the Capital Index site
Glossary
Video tutorials
Trading guide
Educational articles
 
Educational seminars and webinars 
 
Learning courses

To rule out financial risk during your first trading experience or testing of a new trading strategy, we advise you to use the demo account.

Security (Protection for Investors)

Information

Capital Index UK is registered in the UK, registration No. 09532185. The operation of the broker is regulated by the Financial Conduct Authority (FCA, UK) – license number FRN 709693. Capital Index (Global) Limited is authorized and regulated by the Securities Commission of the Bahamas (SCB), registration No. SIA-F199.

The FCA license allows Capital Index to provide its conditions on the international market under the requirement that the broker complies with all rules and obligations of the regulator. Protection of customer funds is ensured by the use of separate, segregated accounts, which the company does not have the right to use at its disposal. If Capital Index is announced insolvent, all customers’ funds will be returned to them in full, except for the fee, which the payment system may charge.

👍 Advantages

  • Licensed by a proper regulating authority
  • Customers’ funds are secure because they are held in a separate bank account
  • If the company becomes insolvent, a customer may have his money returned

👎 Disadvantages

  • Payment of financial compensation in case of company's liquidation is available only to retail customers
  • The document that confirms the availability of the license is not provided on the website

Withdrawal Options and Fees

  • To withdraw personal funds, a trader needs to submit a corresponding request to the financial department via his personal account. There are no restrictions on the number of withdrawals. The withdrawal fee is charged only in case of an instant wire transfer.

  • Two popular deposit methods are available: debit/credit cards and wire transfer.

  • Deposit and withdrawal via a debit/credit card take one business day. Wire transfers take one week. Also available is the instant wire transfer service.

  • Customers can deposit and withdraw funds in three fiat currencies: USD, EUR, and GBP. 

  • It is possible to perform financial transactions only under the condition that the user’s account has been verified.

Customer Support Service

Information

The broker offers customer support service to help traders resolve issues and get answers to their questions.

👍 Advantages

  • Sufficient number of methods of communication
  • All assistance is by qualified experts

👎 Disadvantages

  • The broker does not state the operating hours of customer support

The following methods of contacting customer support are available:

  • Phone call;

  • Email;

  • Feedback form;

  • Online chat on the website.

You can contact customer support from your personal account and directly on the website.

Contacts

Foundation date 2008
Registration address P.O. Box SP 61567, Goodman’s Bay Corporate Centre, 2nd Floor, Nassau New Providence, The Bahamas.
Regulation
Official site
Contacts

Review of the Personal Cabinet of Capital Index

To become a customer of Capital Index and use the broker’s services while receiving financial compensation from Traders Union, you need to open an account with the company. In our guide, we will tell you how to do it and will also go over the personal account and its features.

1

Access your Traders Union account or create a new one. Registration on the website will take no more than 10 minutes. Then, find Capital Index in the rating section and click on the referral link to access the broker’s website. On its home page, click Create Account to open a live account.

Capital Index review – Opening an account
Capital Index review – Opening an account
Capital Index review – Opening an account
2

In the opened window, you will see a questionnaire. Fill it out by providing your personal information such as your first name, last name, nationality, country of residence, title, mobile number, date of birth, gender, etc. After you fill out everything on this page, press Next.

Capital Index review – Filling out the registration form
Capital Index review – Filling out the registration form
3

On the next page, you will be asked to provide information about your whereabouts: country, city, address, postal code, and the period of living at the current address.

Capital Index review – Information about the address
Capital Index review – Information about the address
4

The next step is to specify your trading experience, more precisely your experience in trading currency pairs, CFDs, spread bets, and the number of closed transactions in each sector. The broker also asks you to provide information about your level of knowledge, education in finance and trading.

Capital Index review – Information about your trading experience
Capital Index review – Information about your trading experience
5

The broker then offers you a short test to check your knowledge about trading.

Capital Index review – Trading knowledge level
Capital Index review – Trading knowledge level
6

Then, you need to provide information about your financial position – your source of income, monthly income, savings, and the amount that you are prepared to invest in trading.

Capital Index review – Financial position and source of income
Capital Index review – Financial position and source of income
7

The last step is setting up your personal trading account.

Capital Index review – Setting up your personal account
Capital Index review – Setting up your personal account

After you fill out all forms, the broker will send you an email, specifying the documents you will need to provide scanned copies of, and the email address to which to send them to verify your account. Access to your personal account will be granted only after verification.

The following features are available in Personal Account:

  • Setting up Personal Account;

  • Deposits and withdrawals.

All information posted on the Traders Union website is based on reliable and objective data. We have combined our 10 years’ experience in the financial sector and the feedback of our customers to provide you with a true picture of the best forex companies in the market. Detailed information about our methodology.
Capital Index Review Capital Index Review

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FAQs

Do reviews by traders influence the Capital Index rating?

Any review can raise or lower the rating of any broker in the general list of brokers. To read reviews about Capital Index you need to go to the broker's profile.

How to leave a review about Capital Index on the Traders Union website?

To leave a review about Capital Index, register on the Traders Union website or you can also leave a review through Facebook.

Is it possible to leave a comment about Capital Index on a non-Traders Union client?

Anyone can leave feedback about Capital Index on multiple participating clients; however, Traders Union clients also receive additional payments later for working with any broker listed at the Forex market.

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