Traders Union has analyzed financial markets for over 14 years, evaluating brokers based on 250+ transparent criteria, including security, regulation, and trading conditions. Our expert team of over 50 professionals regularly updates a Watch List of 500+ brokers to provide users with data-driven insights. While our research is based on objective data, we recommend that users perform independent due diligence and consult official regulatory sources before making any financial decisions.
Learn more about our methodology and editorial policies.
Pros & Cons
- dozens of popular cryptocurrencies and tokens are traded on the exchange;
- trading fees are significantly lower than the market average;
- no minimum deposit, no deposit fees;
- all funds of exchange clients are kept cold;
- the exchange has a state-of-the-art security system for users’ data;
- there is a mobile application in addition to the terminal in the browser;
- terminal and application include tools for market analysis.
- absence of fiat currencies except for the Japanese yen;
- there is no investment or referral program.
Bitbank is a marketplace for buying and selling cryptocurrencies. You can trade Bitcoin (₿), Ethereum (Ξ), Bitcoin Cash, MonaCoin, Stellar Lumen, OMG, and dozens of other crypto assets. The only fiat currency represented is the Japanese yen (JPY). Funds can be deposited through the most popular channels, including direct fiat transfers from a bank card. The exchange is known for one of the lowest rates of trading commissions: 0.12% for the taker, and -0.02% for the maker. There are no deposit fees, and withdrawal fees are also low. There is no minimum deposit, and registration and verification take a minimum amount of time. The exchange does not have specialized solutions for beginners, and investment and referral programs are not offered. From the position of the interface, experts estimate the platform as one of the most convenient and well-thought-out.
TU Expert Verdict
Bitbank demonstrates moderate stability and can suit certain traders. Its conditions are acceptable, and feedback is mixed but reasonable. In my own tests, it performed adequately, though it lacks the consistency of higher-rated companies.
Top-5 Crypto Exchanges Traders Prefer
Bitbank User Reviews
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5-star
0%
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4-star
0%
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3-star
23%
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2-star
45%
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1-star
32%
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Bitbank Commissions and Fees
Score:This category evaluates trading costs and the transparency of deposit and withdrawal charges according to the Methodology. It covers spot and futures trading fees, P2P exchange costs, deposit/withdrawal fees, and tiered fee structures. The assessment ensures that fees are competitive and clearly disclosed, avoiding hidden or excessive costs. Each factor is scored based on defined criteria, contributing to the overall rating.7 /10Bitbank received a 7/10 score for its trading fees. While Bitbank is not the cheapest crypto exchange, the fees remain reasonable and competitive within the market.
- Spot fee below industry average
- No deposit fee
- Withdrawal fee may be applied
- P2P fee applied
What are Bitbank trading fees?
We analyzed Bitbank’s crypto fees and compared them to the top two competitors, both of which hold high average positions in our rankings. To establish a comprehensive benchmark, we also calculated the average fee score based on an evaluation of over 100 cryptocurrency exchanges.
Bitbank trading fees vs competitors
Bitbank Nexus Trade CoinMetro Industry average Based on the evaluation of over 100 leading crypto exchanges Spot, maker fee (%) Maker fees are charged when liquidity is added to the order book. This occurs by placing a limit order below the current market price for buy orders, or above the market price for sell orders. 0.12 0.22 0.1 0.15 Spot, taker fee (%) Taker fees are charged when liquidity is removed from the order book. This typically happens when a trade is executed at the market price. 0.15 0.22 0.2 0.194 What are Bitbank deposit and withdrawal fees?
Deposit fee, % Important! Even if an exchange does not charge fees for deposits and withdrawals, there can also be fees from the payment system or cryptocurrency network used by the user. For example, the network fee for USDT TRC20 is typically around $1. 0 Withdrawal fee, % 0.0006 BTC 0.005 ETH Does Bitbank offer P2P trading?
No, Bitbank does not support P2P transactions. However, you can explore the best alternatives in our dedicated list of top P2P exchange platforms, offering a variety of secure options for peer-to-peer transactions.
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Regulation and Safety
Score:Our evaluation encompasses several key factors, including government regulation, two-factor authentication (2FA), cold wallet storage of client assets, investor protection funds, KYC protocol adherence, year of foundation, and history of security breaches. Read more in our Methodology9.8 /10Bitbank has earned a rating of 9.8/10, demonstrating strong security and regulatory compliance. This score suggests that the exchange is generally reliable and offers a solid level of protection for users.
- 2FA
- Cold wallet storage
- No successful hacks history
- Government-regulated
- Tier-1 regulation
- No investor protection fund
- Not U.S regulated
- No facial recognition
We also compared Bitbank against the top two competitors with the highest scores in our overall ranking based on the most critical security indicators.
Bitbank Security Factors Bitbank OKX Coinbase Tier-1 regulation YesNoYesGovernment-regulated YesYesYesInvestor protection fund Provides compensation to users in case of financial loss due to unforeseen circumstances on the platform. NoYesYes2FA YesYesYesFacial recognition NoYesNoCold wallet storage The majority of user funds are held offline, reducing vulnerability to online attacks. YesYesYesSuccessful hacker attacks We review publicly available information on past security breaches to assess the exchange's security track record. NoNoYesIs Bitbank a regulated crypto exchange? Regulation is crucial for the security and legitimacy of a cryptocurrency exchange. We assess the exchange’s regulatory status and its impact on platform reliability.
Bitbank is regulated by a Tier-1 financial authority (e.g., in the U.S., UK, Germany, Spain, France, Australia, Singapore, or another jurisdictions with strict financial oversight). This ensures strong investor protection, compliance with stringent operational standards, and enhanced security for users trading on the platform.
Bitbank is authorized or licensed in accordance with local regulations in the following regions: Japan.
Is verification (KYC) mandatory at Bitbank?
Yes, KYC verification is mandatory at Bitbank. You will need to complete the verification process before you can open an account and access the platform's full range of services.
Is Bitbank available in the USA?
Bitbank is not available in the USA due to regulatory restrictions. In some cases, access might differ by state, so we recommend confirming details with the platform’s support or checking the official website for the latest updates.
You may also consider the top 3 exchanges that are available in the USA and rank highly based on our methodology: OKX, Coinbase, Crypto.com .
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Deposit and Withdrawal
Score:We evaluated the deposit and withdrawal experience, considering several key factors such as the range of available methods, transaction processing speed, minimum deposit requirements, and associated fees. Read more in our Methodology.4 /10Bitbank received a 4/10 rating for its deposit and withdrawal services. Bitbank offers limited funding options and may charge fees, which could be inconvenient for many users.
- Bank transfers for deposits and withdrawals
- No deposit fees
- Many cryptocurrencies for deposits and withdrawals
- Withdrawal fee applies
- No support for bank card payments
Deposit and withdrawal options
Bitbank supports the following deposit and withdrawal options: Bank transfers, Crypto.
Bitbank Deposit and withdrawal options vs competitors
Bitbank OKX Coinbase Bank transfers YesNoYesBank card NoYesYesCrypto YesYesYesPayPal NoNoYesWhat is Bitbank minimum deposit?
The minimum deposit at Bitbank is 1000 JPY USD/USDT or 1 BTC. The minimum trade size is 10 USD/USDT, which also serves as the minimum amount required to start trading on the platform.
Bitbank minimum deposit vs competitors
Bitbank OKX Coinbase Minimum deposit, USD or USDT 1000 JPY 10 10 Minimum deposit, BTC 1 5 1 Minimum trade amount, USD/USDT 10 1 2 Does Bitbank support fiat money?
Bitbank does not support fiat currencies; only cryptocurrencies are accepted.
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Supported Coins & Markets
Score:Evaluates the range of available cryptocurrencies, fiat currencies, and markets, as well as investment tools like staking, farming, and other yield options. Read more in the Methodology section.1.5 /10Bitbank received a score of 1.5/10 in this category, indicating a modest offering of assets and markets. While Bitbank covers essential trading functions, the number of supported coins, fiat currencies, and investment tools may be insufficient for users seeking more comprehensive options.
- Fiat currencies supported
- Other supported products
- Prediction markets are not supported
- Yield farming not available
Bitbank supported coins and markets vs competitors
We compared Bitbank with leading exchanges in terms of supported coins, NFT access, and derivatives like futures and options to help users assess the platform’s product range and trading flexibility.
Bitbank OKX Coinbase Supported coins 35 600+ 400+ Futures/Perpetual contracts NoYesYesOptions NoYesNoNFTs NoYesYesTokenized Assets Digital tokens representing real-world assets, such as stocks, bonds, commodities, or real estate. NoYesYesTradFi Perps Perpetual futures contracts linked to traditional financial assets, such as stocks, indices, or commodities. NoYesYesPrediction Markets Markets where users trade contracts based on the outcomes of future events. NoNoNoOther Assets NoNoPre-IPO Bitbank passive income options vs competitors
We also compared Bitbank with top competitors in terms of passive income opportunities such as staking, farming, and copy trading, to help users evaluate the platform’s earning potential beyond regular trading.
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Trading Apps & Tools
Score:This section evaluates the quality and variety of trading platforms offered by the broker. It considers supported platforms, core features, device compatibility, and the availability of tools for automation, analysis, and different trading styles. Learn more in our Methodology.5.8 /10Bitbank received a score of 5.8/10 for offering a solid set of tools. The apps are intuitive and reliable, though certain advanced features remain limited or could benefit from further development.
- App data protection with 2FA
- Advanced tools and automation with API
- Mobile indicators allowed
- No trading bots for traders
- No Face ID
Trading apps
Bitbank provides web and mobile apps for both Android and iOS users, with an average rating of 3.8 on the App Store and 3.8 on Google Play. Our review focused on core features important to traders, particularly trading functionality and security tools, to evaluate how convenient and safe the Bitbank platform is for mobile use.
Bitbank OKX Coinbase 2FA YesYesYesFace ID NoYesNoMob Indicators YesYesYesAlerts NoYesYesAdvanced Orders These are specialized trading features that give users more precise control over how trades are executed. Examples include Stop-Limit, Trailing Stop, and OCO (One Cancels the Other). These tools may only be available on the web version of the platform. NoYesYesTrading with bots NoYesNoAPI YesYesYesExtra trading platforms These refer to third-party platforms supported by the crypto exchange in addition to its own proprietary system. NoNoNoDoes Bitbank offer a desktop app?
No, Bitbank does not currently offer a desktop app. However, users can access the platform via its web version, which provides more comprehensive functionality compared to the mobile apps.
Does Bitbank offer advanced charting with TradingView integration?
No, Bitbank does not currently support TradingView integration. However, it provides its own built-in charting tools with basic indicators and timeframes.
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Customer Support
Score:We evaluated Customer Support at Bitbank based on the availability of live chat, email, phone support, ticket systems, help center resources, 24/7 assistance, multilingual support, and response time. Our assessment focuses on support accessibility and responsiveness. Learn the assessment criteria3.8 /10Bitbank provides below-average customer support, with noticeable limitations in communication channels, service availability, or additional assistance resources.
During TU testing, the exchange received a relatively low score for support accessibility and responsiveness. Users may face difficulties obtaining timely assistance with account access, deposits, withdrawals, or trading-related issues.
- Comprehensive help center available
- Live chat support available
- Support ticket system available
- Phone support unavailable
- Limited language support
Bitbank Support Channels vs Competitors
Bitbank OKX Coinbase Live Chat YesNoYesEmail Support NoNoNoPhone Support NoNoNoTicket System YesYesYes24/7 Support YesYesYesHelp Center / FAQ YesYesYesMultilingual Support NoNoYesContacts Foundation date 2018 Registration address 〒141-0031 7-20-9 Nishigotanda, Shinagawa-ku, Tokyo KDX Nishigotanda Building 7F Bitbank Official site https://bitbank.cc/ Contacts contact@bitcoinbank.co.jp
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FAQs
What do user reviews and feedback say about Bitbank overall?
Bitbank has a user satisfaction score of 3.8/10 based on 47 reviews, with most ratings falling in the 1–2 star range. According to user reviews, overall sentiment is mostly negative, as 77% of ratings are 1 or 2 stars and there are no 4- or 5-star reviews reported in this section.
How do Bitbank user comments describe the range of markets and tradable assets?
The review notes that Bitbank offers a limited selection of trading assets compared to the market average, and its safety score for this area is 1.5/10. It supports crypto and fiat and provides access to multiple markets, but does not offer options trading, staking, or copy trading according to the information in this section.
What types of markets and products can traders access with Bitbank?
According to this section, Bitbank supports cryptocurrency trading and fiat, and offers access to multiple markets. However, it does not provide options trading, staking, or copy trading, and the total number of supported assets is not specified in the review.
How is Bitbank’s customer support rated in user feedback?
Bitbank’s customer support has a safety score of 3.8/10 in this review, indicating notable weaknesses in responsiveness and communication quality. The section states that replies can be delayed, assistance may lack depth, and resolving issues can require repeated contact, which may be inconvenient for users who depend heavily on support.
What should traders know about Bitbank’s responsiveness and support quality?
The review indicates that Bitbank’s customer support response speed was below expectations in TU testing, and the help provided was limited in depth. It also notes that delays in replies are common and that users might need to reach out multiple times to get their issues resolved.
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