Fidelcrest customer service review
Fidelcrest Website
Fidelcrest has a responsive and knowledgeable customer service team that is available 24/7 via live chat and email. Traders can also access a comprehensive FAQ section and educational resources to assist with account-related queries.
Fidelcrest, a leading proprietary trading company founded in 2018, is a rare exception. Curated by seasoned Forex market professionals with over a decade of experience in offering brokerage services, Fidelcrest boasts high ratings in customer support and offers personalized assistance in seven different languages.
Further reading is highly recommended to gain a more comprehensive and professional understanding of Fidelcrest customer service review, discovering the facts related to Fidelcrest support and Fidelcrest contacts.
Best Prop Trading FirmsPros and cons of Fidelcrest customer service
👍 Pros:
• During the trading process, the team is available 24 hours a day, 5 days a week, to assist traders as needed.
• The average response time of the Fidelcrest support team is consistently within one minute.
• Available for guests
• The Fidelcrest platform allows users (traders) to engage in dialogue with fellow traders, enabling them to gain insights and knowledge from their strategies.
👎 Cons
• Options for communication are restricted to a mere two channels.
• Technical support is unavailable during weekends.
What are the channels for communication with Fidelcrest support?
Implementing optimal communication channels is a paramount factor in driving employee performance & satisfaction and fostering a sense of unity with the company's objectives. Moreover, it considerably impacts customer retention and the overall lifetime value they bring to the business.
With this in mind, Fidelcrest offers a comprehensive range of communication channels to ensure seamless and effective communication.
How to get funded with FidelcrestLive chat
Live chat is the quickest way to get your issue or concern addressed.
By creating a Fidelcrest trading account, you can take advantage of this communication channel and resolve your inquiries promptly.
Live chat is open 24 hours a day during business days and unavailable during weekends.
If you encounter any questions or complications, kindly direct your correspondence to the designated e-mail address. A prompt response shall be forthcoming.
support@fidelcrest.com.
Note:
For alternative modes of communication, traders can consider utilizing the social media handles of Fidelcrest (only general queries are solved) or a ticketing system.
Comparison of Fidelcrest Customer Service with offers from other companies
Fidelcrest |
SurgeTrader |
Topstep |
|
|---|---|---|---|
Availability of communication 24/7 (Yes/No) |
Yes |
Yes |
Yes |
Traders' reviews(positive/ |
Positive |
Positive |
Positive |
Quality of customer service(Good |
Good |
Good |
Good |
Live Chat |
Available |
Available |
Not Available |
Telephone |
Tel: |
Toll-free |
Tel: |
Social |
FAQs
How can I contact Fidelcrest's customer service?
You can contact Fidelcrest's customer service via email, phone, or live chat on their website.
What is the response time of Fidelcrest's live chat support?
Live chat queries are usually answered within one minute of being submitted.
What kind of support and resources does Fidelcrest provide to its traders?
Fidelcrest provides professional trading education, mentorship programs, and a supportive trading community to its traders.
Is there a Telegram channel for Fidelcrest?
Yes, Fidelcrest has established a presence on Telegram.
Team that worked on the article
Upendra Goswami is a full-time digital content creator, marketer, and active investor. As a creator, he loves writing about online trading, blockchain, cryptocurrency, and stock trading.
Ivan is a financial expert and analyst specializing in Forex, crypto, and stock trading. He prefers conservative trading strategies with low and medium risks, as well as medium-term and long-term investments. He has been working with financial markets for 8 years. Ivan prepares text materials for novice traders. He specializes in reviews and assessment of brokers, analyzing their reliability, trading conditions, and features.