How Saxo Bank Customer Service Works
Whether you are an experienced trader or a novice investor, you may encounter some problems. A reliable online broker should provide customer service and solve traders’ concerns. However, is Saxo Bank Customer Service good?
After creating an account at Saxo Bank, you may have issues with deposit options, fees, and other aspects. So, how will you contact Saxo Bank customer representatives? How fast can they respond to your issues? Read a brief review to know more.
Pros and cons of Saxo Bank customer service
👍 Pros:
•Phone-based communication
• Relevant frequently asked sections for answering general queries.
• Ticketing system to file a complaint
👎 Cons:
• No real-time chat option available.
• No 24-hour service is provided to clients.
What are the channels for communication with Saxo Bank Support
You can communicate with the Saxo Bank team via multiple channels, including phone and email.
The overall customer service standard is quite good. Traders have claimed that customer representatives of Saxo Bank provide accurate and precise answers to their questions.
Phone
Most online broker’s platform traders are satisfied with phone communications. But, according to some investors, it may take some time to connect with the team through phone calls. Phone customer service providers do not remain active throughout the week. Their service is available for five days (Monday to Friday). You need to call Saxo Bank Contacts within a particular timeframe (9:00 am to 5:30 pm).
There are 16 offices of Saxo Bank in different parts of the world. Its offices are in Belgium, Denmark, the Czech Republic, France, Italy, Netherlands, Australia, China, Hong Kong, India, Japan, Singapore, and Dubai. Phone numbers and email addresses for connecting with customer service providers are different for every country. Based on your location, you can check the contact details.
It takes around 24 hours to get email responses from the Saxo Bank support team. But, in some cases, these responses are not accurate.
Chatbot
Although there is no real-time agent for instant response, the AI chatbot is advantageous for traders. However, it answers only the basic questions. For instance, you can question- How much is the inactivity charge?, which is a general query.
Support portal
The portal is an informative section on Saxo Bank’s website. You can find answers to questions related to overdue amounts, cash transfers, cash withdrawals, and a lot of other issues.
Social Networking platform
Saxo Bank has created its pages on social media platforms like Facebook and Twitter. So, you can also send your messages using these social platforms.
Saxo Bank Account Types - Which is Better for Me?Comparison of Saxo Bank customer service with offers from other brokers
Saxo Bank, ICMarkets, and XM are popular online brokers for traders. You may not find a significant difference in the customer service standards of these brokers. However, the major difference is in the availability of communication channels and customer agents.
| Saxo Bank | ICMarkets | XM | |
|---|---|---|---|
Availability of communication 24/7 |
No |
Yes |
No (24/5) |
Traders' reviews |
Positive |
Positive |
Positive |
Quality of customer service |
Good |
Good |
Good |
Live Chat |
No |
Yes |
Yes |
Telephone |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
|
Social networks |
Yes |
Yes |
Yes |
FAQ
Can I sign up with Saxo Bank from any country?
Currently, Saxo Bank has clients from over 180 countries. While creating an account, you can choose your country of residence.
When will I get the response after submitting a complaint?
The Saxo Bank team will investigate the issue and respond to you within 20 business days.
What is the difference between SaxoTraderGo and SaxoInvestor?
SaxoTraderGo is mainly related to active trading activities in the market. On the other hand, SaxoInvestor is about the buy-and-hold strategy.
Which authority regulates Saxo Bank?
The UK-based management, Financial Conduct Authority, regulates Saxo Bank.
Related Articles
Team that worked on the article
Andrey Mastykin is an experienced author, editor, and content strategist who has been with Traders Union since 2020. As an editor, he is meticulous about fact-checking and ensuring the accuracy of all information published on the Traders Union platform. Andrey focuses on educating readers about the potential rewards and risks involved in trading financial markets.
He firmly believes that passive investing is a more suitable strategy for most individuals. Andrey's conservative approach and focus on risk management resonate with many readers, making him a trusted source of financial information.
Dr. BJ Johnson is a PhD in English Language and an editor with over 15 years of experience. He earned his degree in English Language in the U.S and the UK. In 2020, Dr. Johnson joined the Traders Union team. Since then, he has created over 100 exclusive articles and edited over 300 articles of other authors.
The topics he covers include trading signals, cryptocurrencies, Forex brokers, stock brokers, expert advisors, binary options. He has also worked on the ratings of brokers and many other materials.
Dr. BJ Johnson’s motto: It always seems impossible until it’s done. You can do it.