Traders Union has analyzed financial markets for over 14 years, evaluating brokers based on 250+ transparent criteria, including security, regulation, and trading conditions. Our expert team of over 50 professionals regularly updates a Watch List of 500+ brokers to provide users with data-driven insights. While our research is based on objective data, we recommend that users perform independent due diligence and consult official regulatory sources before making any financial decisions.
Learn more about our methodology and editorial policies.
Pros & Cons
- fiat pairs;
- simple and user-friendly interface;
- high turnover of trades;
- the possibility of lending;
- low transaction fees;
- convenient technical tools;
- deep analytics;
- high-security level.
- there is no direct connection with technical support (only messengers, mail, social networks);
- unjustified blocking of accounts has been noticed in the past.
The Poloniex exchange is a platform for exchanging cryptocurrencies and spot and margin transactions. The service offers a proprietary web terminal and mobile version. Bitcoin, Ethereum, USDT, and several dozen other popular cryptocurrencies are traded on the exchange. There are also fiat pairs. Poloniex.com offers two passive earning options as simplified staking and P2P lending. There is a community of cryptocurrency traders on Poloniex called Poloniex Learn. There, the latest news and analytics are regularly published. The crypto exchange also has an insurance fund, which indicates the safety of Poloniex. The cryptocurrency exchange offers detailed guides on contracts and high-quality analytics on spot prices for indices. Analytical materials are available even to unregistered users.
TU Expert Verdict
I can confidently recommend Poloniex — it is a highly trusted company that I have personally tested and verified. Its trading conditions and user feedback show that most traders are satisfied, and my own experience confirms its solid and consistently reliable performance.
Top-5 Crypto Exchanges Traders Prefer
Poloniex User Reviews
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5-star
12%
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4-star
36%
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3-star
49%
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2-star
1%
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1-star
2%
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I particularly like the Poloniex staking program. It’s super easy to set up and the fact that your funds aren’t locked in means you can still access your crypto whenever you want. I also appreciate the extra safety net with their insurance fund, makes me feel more secure after some bad experiences with other exchanges. Fees are fair, but wish their customer service was quicker.
Mouse clicks were not working and the platform was completely unresponsive
I’ve been using Poloniex for a few months now, and what I appreciate most is the low trading fees. Compared to other exchanges, the 0.125% fee per trade really helps, especially if you’re trading smaller amounts like me. However, the interface isn’t the fanciest, and it hangs a lot of times. In the screen I have attached, mouse clicks were not working and the platform was completely unresponsive. I hope they fix it as it is too annoying sometimes, especially when the trades are urgent.
poloniex some time block coins
I’ve tried a few exchanges, but I keep coming back to Poloniex because of the analytics and charts they provide. As someone who trades often, having access to all that data without needing third-party tools is really convenient. The mobile app works well too, no major issues with lag or bugs. Only downside is the lack of direct phone support, but email support usually gets back in a day or two.
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Poloniex Commissions and Fees
Score:This category evaluates trading costs and the transparency of deposit and withdrawal charges according to the Methodology. It covers spot and futures trading fees, P2P exchange costs, deposit/withdrawal fees, and tiered fee structures. The assessment ensures that fees are competitive and clearly disclosed, avoiding hidden or excessive costs. Each factor is scored based on defined criteria, contributing to the overall rating.6 /10Poloniex received a 6/10 score for its trading fees. While Poloniex is not the cheapest crypto exchange, the fees remain reasonable and competitive within the market.
- Futures fees below industry average
- No deposit fee
- No P2P fee
- Spot fee above industry average
- Withdrawal fee may be applied
What are Poloniex trading fees?
We analyzed Poloniex’s crypto fees and compared them to the top two competitors, both of which hold high average positions in our rankings. To establish a comprehensive benchmark, we also calculated the average fee score based on an evaluation of over 100 cryptocurrency exchanges.
Poloniex trading fees vs competitors
Poloniex Nexus Trade CoinMetro Industry average Based on the evaluation of over 100 leading crypto exchanges Spot, maker fee (%) Maker fees are charged when liquidity is added to the order book. This occurs by placing a limit order below the current market price for buy orders, or above the market price for sell orders. 0.2 0.22 0.1 0.15 Spot, taker fee (%) Taker fees are charged when liquidity is removed from the order book. This typically happens when a trade is executed at the market price. 0.2 0.22 0.2 0.194 Futures, maker fee(%) 0.01 0 0 0.024 Futures, taker fee(%) 0.075 0 0.053 What are Poloniex deposit and withdrawal fees?
Deposit fee, % Important! Even if an exchange does not charge fees for deposits and withdrawals, there can also be fees from the payment system or cryptocurrency network used by the user. For example, the network fee for USDT TRC20 is typically around $1. 0 Withdrawal fee, % 0.00000060 BTC 0.005 ETH 10 USDT Does Poloniex offer P2P trading?
Yes, Poloniex offers a P2P trading platform. We have provided the fees for these transactions and compared them with competitors.Poloniex P2P Fees Poloniex MaiCoin MAX BTSE P2P maker fee (%) 0 0,1 0,01 P2P taker fee (%) 0 0,15 0,05 -
Regulation and Safety
Score:Our evaluation encompasses several key factors, including government regulation, two-factor authentication (2FA), cold wallet storage of client assets, investor protection funds, KYC protocol adherence, year of foundation, and history of security breaches. Read more in our Methodology4.5 /10Poloniex received a score of 4.5/10, indicating a low level of security and regulatory compliance. This suggests that the platform may lack essential protections, and users should exercise extreme caution.
- Cold wallet storage
- 2FA
- No facial recognition
- No investor protection fund
We also compared Poloniex against the top two competitors with the highest scores in our overall ranking based on the most critical security indicators.
Poloniex Security Factors Poloniex Coinbase Kraken Tier-1 regulation NoYesYesGovernment-regulated NoYesYesInvestor protection fund Provides compensation to users in case of financial loss due to unforeseen circumstances on the platform. NoYesNo2FA YesYesYesFacial recognition NoNoNoCold wallet storage The majority of user funds are held offline, reducing vulnerability to online attacks. YesYesYesSuccessful hacker attacks We review publicly available information on past security breaches to assess the exchange's security track record. YesYesNoIs Poloniex a regulated crypto exchange? Regulation is crucial for the security and legitimacy of a cryptocurrency exchange. We assess the exchange’s regulatory status and its impact on platform reliability.
Poloniex is not currently regulated by any government authority, which is still a common occurrence in the cryptocurrency industry. While this doesn't automatically mean Poloniex is unreliable, government-regulated exchanges are generally considered more reliable due to the added oversight and client protection they offer.
Is verification (KYC) mandatory at Poloniex?
Yes, KYC verification is mandatory at Poloniex. You will need to complete the verification process before you can open an account and access the platform's full range of services.
Is Poloniex available in the USA?
Poloniex is not available in the USA due to regulatory restrictions. In some cases, access might differ by state, so we recommend confirming details with the platform’s support or checking the official website for the latest updates.
You may also consider the top 3 exchanges that are available in the USA and rank highly based on our methodology: Coinbase, Kraken, OKX .
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Deposit and Withdrawal
Score:We evaluated the deposit and withdrawal experience, considering several key factors such as the range of available methods, transaction processing speed, minimum deposit requirements, and associated fees. Read more in our Methodology.10 /10Poloniex received a 10/10 rating for its deposit and withdrawal services. Poloniex supports a wide range of payment methods with low or no fees, ensuring fast and convenient transactions.
- P2P for flexible transfers
- Bank transfers for deposits and withdrawals
- Many cryptocurrencies for deposits and withdrawals
- Bank cards accepted for instant deposits
- Withdrawal fee applies
Deposit and withdrawal options
Poloniex supports the following deposit and withdrawal options: Bank transfers, Bank card, Crypto, PayPal, Advcash Wallet, Google Pay, Apple Pay.
Poloniex Deposit and withdrawal options vs competitors
Poloniex Coinbase Kraken Bank transfers YesYesYesBank card YesYesYesCrypto YesYesYesPayPal YesYesYesWhat is Poloniex minimum deposit?
The minimum deposit at Poloniex is 50 USD/USDT or 1 BTC. The minimum trade size is 1 USD/USDT, which also serves as the minimum amount required to start trading on the platform.
Poloniex minimum deposit vs competitors
Poloniex Coinbase Kraken Minimum deposit, USD or USDT 50 10 10 Minimum deposit, BTC 1 1 1 Minimum trade amount, USD/USDT 1 2 1 Does Poloniex support fiat money?
Poloniex supports fiat currency trading and account funding. The following fiat currencies are accepted: USD, EUR, GBP, BRL, AUD, UAH, TRY, ZAR, PLN, NGN.
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Supported Coins & Markets
Score:Evaluates the range of available cryptocurrencies, fiat currencies, and markets, as well as investment tools like staking, farming, and other yield options. Read more in the Methodology section.8 /10Poloniex received a score of 8/10 in this category, highlighting its excellent selection of tradable assets and market access. Poloniex supports 350 coins and caters to various trading types, making it a strong choice for both active traders and long-term investors.
- Staking available
- Trading tokenized real-world assets
- NFTs available
- No TradFi perpetual futures trading
- Crypto options not available
Poloniex supported coins and markets vs competitors
We compared Poloniex with leading exchanges in terms of supported coins, NFT access, and derivatives like futures and options to help users assess the platform’s product range and trading flexibility.
Poloniex Coinbase Kraken Supported coins 350 400+ 400+ Futures/Perpetual contracts YesYesYesOptions NoNoNoNFTs YesYesYesTokenized Assets Digital tokens representing real-world assets, such as stocks, bonds, commodities, or real estate. YesYesYesTradFi Perps Perpetual futures contracts linked to traditional financial assets, such as stocks, indices, or commodities. NoYesYesPrediction Markets Markets where users trade contracts based on the outcomes of future events. NoNoNoOther Assets NoPre-IPO Forex, IPO Poloniex passive income options vs competitors
We also compared Poloniex with top competitors in terms of passive income opportunities such as staking, farming, and copy trading, to help users evaluate the platform’s earning potential beyond regular trading.
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Trading Apps & Tools
Score:This section evaluates the quality and variety of trading platforms offered by the broker. It considers supported platforms, core features, device compatibility, and the availability of tools for automation, analysis, and different trading styles. Learn more in our Methodology.8.5 /10Poloniex received a score of 8.5/10 for its trading apps and tools. Its mobile platforms are highly rated on both iOS and Android, delivering smooth performance, advanced charting capabilities, and real-time market data.
- Positive user feedback on the iOS app
- Advanced tools and automation with API
- Mobile indicators allowed
- Strategy sharing with Copy Trading
- Advanced orders not available
- No Face ID
- No standalone desktop access
Trading apps
Poloniex provides web and mobile apps for both Android and iOS users, with an average rating of 4.3 on the App Store and 4.5 on Google Play. Our review focused on core features important to traders, particularly trading functionality and security tools, to evaluate how convenient and safe the Poloniex platform is for mobile use.
Poloniex Coinbase Kraken 2FA YesYesYesFace ID NoNoNoMob Indicators YesYesYesAlerts YesYesYesAdvanced Orders These are specialized trading features that give users more precise control over how trades are executed. Examples include Stop-Limit, Trailing Stop, and OCO (One Cancels the Other). These tools may only be available on the web version of the platform. YesYesYesTrading with bots NoNoNoAPI YesYesYesExtra trading platforms These refer to third-party platforms supported by the crypto exchange in addition to its own proprietary system. NoNoNoDoes Poloniex offer a desktop app?
No, Poloniex does not currently offer a desktop app. However, users can access the platform via its web version, which provides more comprehensive functionality compared to the mobile apps.
Does Poloniex offer advanced charting with TradingView integration?
Yes, Poloniex offers advanced charting through direct integration with TradingView. Users can access TradingView’s full suite of indicators, drawing tools, and multi-timeframe analysis directly on the platform.
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Customer Support
Score:We evaluated Customer Support at Poloniex based on the availability of live chat, email, phone support, ticket systems, help center resources, 24/7 assistance, multilingual support, and response time. Our assessment focuses on support accessibility and responsiveness. Learn the assessment criteria7.1 /10Poloniex provides generally reliable customer support, with several communication options and useful assistance resources available to users.
During TU testing, the exchange achieved good results in overall support accessibility, although some limitations in response times, service hours, or available contact channels were identified.
- Comprehensive help center available
- Multilingual customer support
- 24/7 customer support available
- Phone support unavailable
- Email support unavailable
Poloniex Support Channels vs Competitors
Poloniex Coinbase Kraken Live Chat YesYesYesEmail Support YesNoNoPhone Support NoNoNoTicket System YesYesYes24/7 Support YesYesYesHelp Center / FAQ YesYesYesMultilingual Support YesYesYesContacts Foundation date 2014 Registration address F20, 1st Floor, Eden Plaza, Eden Island, Republic of Seychelles Official site poloniex.com
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FAQs
Is Poloniex a regulated and secure cryptocurrency exchange?
Poloniex is not tier-1 regulated and is not overseen by any government authority, and it has a safety score of 4.5/10 in our assessment. The exchange offers security features such as cold wallet storage and two-factor authentication (2FA), but it has a history of successful hacker attacks and does not provide an investor protection fund.
How competitive are Poloniex trading fees and what other charges apply?
Poloniex has spot maker and taker fees of 0.2%, while futures trading fees are 0.01% for makers and 0.075% for takers, resulting in a commissions score of 6/10. Deposits are free, but withdrawals may incur fees such as 0.00000060 BTC, 0.005 ETH, or 10 USDT, and spot fees are noted as being above the industry average.
What do user reviews and feedback say about Poloniex?
Poloniex has a user satisfaction score of 7.1/10 based on 92 reviews, with 2758 users choosing this crypto exchange through our service. According to user reviews, feedback is mixed, with 12% of ratings at 5 stars, 36% at 4 stars, 49% at 3 stars, and only a small share at 2 or 1 star.
What markets and assets can be traded on Poloniex?
Poloniex supports 350 coins and offers access to futures, perpetual contracts, NFTs, and tokenized real-world assets, earning a markets and tradable assets score of 8/10. The exchange also provides staking, yield farming, and copy trading, but does not offer crypto options, traditional finance perpetuals, or prediction markets; fiat trading, deposits, and withdrawals are available in currencies such as USD, EUR, GBP, BRL, AUD, UAH, TRY, ZAR, PLN, and NGN.
How effective is Poloniex customer support?
Poloniex has a customer support score of 7.1/10, reflecting generally reliable assistance with some limitations in response times, service hours, or contact options. The exchange offers 24/7 live chat, a ticket system, email support, a help center/FAQ, and multilingual support, but does not provide phone support.
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