Dmytro Kharkov

Education-first approach boosts Positive Pay uptake at Bank of Ann Arbor

Education-first approach boosts Positive Pay uptake at Bank of Ann Arbor
Positive Pay adoption advances

Q2 reports that Bank of Ann Arbor is seeing a rise in Positive Pay adoption driven by proactive educational initiatives targeting business clients.

Christine Held and Jessica Salerno of the bank have prioritized client awareness to address the gap between offering Positive Pay services and achieving meaningful usage. Their strategy hinges on simplifying the value proposition and building client confidence in fraud prevention tools. The effort reflects industry concerns that launching products alone is insufficient without supporting programs to drive real-world engagement.

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