Capitec, FNB partner with Home Affairs for smart ID program
South Africa’s Department of Home Affairs (DHA) has announced a partnership with Capitec and FNB to expand services for issuing smart ID cards and passports.
Home Affairs Minister Leon Schreiber noted that, until now, smart ID and passport services have only been available at 30 branches of five different banks in South Africa.
Under the Medium-Term Development Plan, the DHA aims to expand these services to 1,000 bank branches by 2029. In addition to Capitec and FNB, the department has sent letters to Absa, African Bank, TymeBank, Discovery Bank, Investec, Nedbank, and Standard Bank, inviting them to join the partnership.
“It is safe to say this marks the beginning of the end of queues at Home Affairs and the start of a new digital era in delivering government services,” said Schreiber.
He also acknowledged that the old model for issuing digital IDs involved duplicating Home Affairs staff and equipment in bank branches, which was costly — and it did not work.
Bank branches to help residents in remote areas
Schreiber added that the department had failed to take full advantage of technology to extend services to all rural and urban areas where bank branches already exist.
Over the past two years, only 2.6% of smart card applications have been submitted via bank branches. In the 2024/2025 financial year, 95,191 smart card requests were processed at 30 bank branches, compared with 73,364 the previous year.
Schreiber said he would announce further details of the new partnership program after meeting with Capitec and FNB later this week.
As we wrote, South African municipalities face crisis amid coalition interference
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