Bindu Reddy: Companies still spending millions on Salesforce instead of cheaper AI alternatives

Bindu Reddy: Companies still spending millions on Salesforce instead of cheaper AI alternatives
Firms favor Salesforce over AI CRM

Bindu Reddy comments that many companies continue to invest large sums in traditional CRUD software like Salesforce, spending millions despite the existence of newer and potentially more efficient options.

She suggests that developing a CRM with self-learning agents could be not only ten times cheaper but might also generate twice as much revenue, highlighting the persistence of old business habits in the software industry.

Reddy has previously warned that the U.S. may lose ground in artificial intelligence due to the delayed global rollout of GPT 5.6. She has also questioned Google's decision to invest billions in Anthropic, citing concerns over funding an AGI competitor in the race for artificial general intelligence. Her recent remarks continue a pattern of scrutinizing major technology investments and industry strategies.

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