BNM launches MyCoverageOKU to expand access to insurance and takaful information in Malaysia

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MyCoverageOKU expands insurance access for persons with disabilities

Highlights

Bank Negara Malaysia launches MyCoverageOKU, an inclusive microsite that makes insurance and takaful information more accessible to persons with disabilities in Malaysia.
MyCoverageOKU features accessibility options such as adjustable text size, high contrast and easy navigation for a more disability-friendly digital experience.
Users can explore product listings, understand insurance and takaful benefits and eligibility requirements, while AI technology is expected to speed up information delivery.

This article was translated from the original. Read the original version by our correspondent here.

Platform launch and accessibility features

As reported by The Edge Malaysia, Bank Negara Malaysia Governor Datuk Seri Abdul Rasheed Ghaffour said MyCoverageOKU is a microsite developed through collaboration between BNM, the Financial Education Network and industry players to make it easier for persons with disabilities to access information about insurance and takaful products.

He said MyCoverageOKU brings together information on relevant coverage options for this group, serving as a central resource for users, family members and caregivers to review products and contact the relevant insurance and takaful providers. He added that eligibility and coverage benefits remain subject to each provider’s terms and conditions.

Developed in line with the Web Content Accessibility Guidelines, the platform offers a range of accessibility features, including adjustable text size, high-contrast display settings and simplified navigation, to create a more user-friendly digital experience, particularly for people with different accessibility needs.

Implications for financial inclusion and consumers

Through the Insurance and Takaful Product List available on the platform, users can explore a range of coverage options, understand product benefits and check eligibility requirements, enabling them to make decisions that better suit their needs and individual circumstances.

In his speech at the launch of the Selangor Financial Literacy Carnival 2026 in Shah Alam on Saturday, Abdul Rasheed said a consumer-centric approach should guide the design of financial services. He said the use of artificial intelligence could make information delivery easier, detect unusual activity and provide timely reminders.

However, he stressed that technology should not replace users’ own judgement, but should instead help them understand the implications of each choice, protect personal data and ensure that support remains available.

In our earlier coverage of the development of a sovereign AI cloud, we outlined the government’s efforts to protect official documents and sensitive information from security risks associated with using public cloud services and exposure to foreign laws. The article also discussed the role of relevant agencies in implementation, as well as the need for more secure infrastructure and networks to support the country’s digital economy.

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