Hoo Exchange (hoo.com) Review 2024
Minimum
deposit:
  • $1

Trading platform:

  • TradingView

Hoo Exchange (hoo.com) Review 2024

Updated:
Updated: March 12, 2024

1.61

/

10

TU Overall Score
The purpose of creating the TU Overall Score is to make the search for secure and reliable brokerage companies easier for the visitors of our website. We believe that it is a very important mission as, unfortunately, not every company in the financial industry is worthy of trust.

According to our idea, the TU Overall Score indicator should answer the biggest question of all: “Can I trust this broker with my money?”. The scores range within 0.01 – 9.99 (the higher the indicator the more trust the broker has). More details
Minimum
deposit:
  • $1

Trading platform:

  • TradingView
Trading features:
  • All popular cryptocurrencies and coins, three fiat currencies, investing in blockchain projects, a 2-tier referral program with points, and crypto mining service

Summary of Hoo Crypto Exchange

Hoo is a high-risk cryptocurrency exchange with the TU Overall Score of 1.61 out of 10. Having reviewed trading opportunities offered by the company and reviews posted by Hoo clients on our website, Traders Union expert Anton Kharitonov does not recommend working with this broker, as, according to reviews, most clients are not satisfied with the broker. Hoo ranks 187 among 173 companies featured in the TU Rating, which is based on the evaluation of 100+ criteria.

Hoo cryptocurrency exchange is suitable for active trading and investing. The company brings a typical TradingView web terminal with a lightning-quick processing speed and an application for mobile trading to the table. Moreover, the fees are below average for the segment, and there are crypto-crypto and crypto-fiat pairs with the most popular assets. In addition to the standard terminal, a simplified version and service for direct P2P exchange are provided. Although there is no license data, the exchange has been operating steadily since 2017.

NOTE!

If you are planning to trade cryptocurrencies, and not just keep your savings in crypto wallets, we recommend that you choose one of the top brokers with reliable regulation and access to trading crypto CFDs. This type of trading will help you avoid holding your cryptocurrency in e-wallets of exchanges, which quite regularly get hacked. Also, availability of leverage will allow you to trade crypto CFDs for amounts much higher than your deposit.

Traders Union experts recommend considering Top 3 companies from our rating:

Start Trading with RoboForex
Your capital is at risk.
Editorial Note: We are unable to verify the validity of reviews and publish all reviews, both positive and negative, in accordance with the Users Reviews Policy.

The Hoo exchange is a platform for exchanging and trading cryptocurrencies and tokens. Bitcoin, Ethereum, Litecoin, Bitcoin Cash, Ripple, Tether, and others are among the renowned cryptocurrencies traded on the platform. The US dollar, Chinese yuan, and South Korean won are among the fiat currencies. In addition to spot trading, simplified trading and an OTC exchanger are offered. The use of PoSA (electronic point-of-sale) technology on the servers guarantees the speed of all operations within three seconds. The platform provides users with a free multi-currency wallet, and various deposit/withdrawal methods, including other cryptocurrency wallets and bank transfers. Investing in blockchain projects is also available. The company offers services for the sale and maintenance of mining equipment from the world's leading brands.

💰 Account currency: Cryptos, currencies
🚀 Minimum deposit: $1
⚖️ Leverage: 1:1
💱 Spread: Market
🔧 Instruments: Cryptocurrencies, US dollar, Chinese yuan, South Korean won
💹 Margin Call / Stop Out: No

👍 Advantages of trading with Hoo:

  • all popular cryptocurrencies and tokens are traded on the exchange;
  • the pool of coins is constantly replenished (there is a voting service);
  • three fiat currencies are presented — namely, dollar, yuan, and won;
  • user-friendly and convenient trading terminal for the web;
  • mobile application with an intuitive interface;
  • lightning-fast speeds for trading operations;
  • users have a free-of-charge multicurrency wallet;
  • the opportunity to invest in blockchain projects;
  • purchase, sale, and repair of mining equipment;
  • low fees up to 0.2/0.2% for the taker/maker.

👎 Disadvantages of Hoo:

  • no direct communication with managers (only tickets);
  • website and web terminal crashes were recorded;
  • no data about license and registration.

Evaluation of the most influential parameters of Hoo

User Satisfaction Customer Satisfaction Score (CSAT) is a unique metric of Traders Union based on the analysis of user reviews posted on pages of each broker profile by the visitors of our website from all around the world. We have been collecting these broker reviews for over 13 years, and therefore, we know and understand the level of customer satisfaction with a specific brokerage company better than anyone else.

0.63

/10

Commissions and fees This parameter comprises a comprehensive analysis of all commissions and fees charged by a brokerage company, including trading and deposit/withdrawal fees. Also specific fees, for example the inactivity fee, are taken into account in the final score for the fees. Users can find detailed fees charged by a company in the broker’s profile.

2.72

/10

Trading instruments For this parameter, we evaluate the number of trading assets a broker offers access to in each group of financial instruments. We analyze the quotes a broker offers on Forex pairs, metals, indices, commodities, stocks, and cryptocurrencies. This parameter also includes evaluation of broker’s investment programs, for example access to copy trading, which we regard as an additional type of a trading instrument.

2.50

/10

Brand popularity Traders Union experts are confident that brand awareness mostly fully reflects the real state of affairs in a company – the more popular the broker, the more people trust it. The score for this indicator is based on the data analysis of such services as Ahrefs and SemRush, which show how often a company’s brand is searched on Google. In addition, indicators of the SimilarWeb service, which show the approximate number of visitors of the broker’s website, are also taken into consideration. We also review disclosed official reports of brokers, which allow for evaluating their client base.

2.66

/10

Customer support The score of this parameter is based on the number of available communication channels of a company’s support service. The quicker and easier it is to contact the broker’s support, the higher the score. We check every available support channel, test the speed of processing of requests and completeness of provided information through several interactions.

3.02

/10

Education This parameter provides an evaluation of a company’s capacity to work with beginners. Only quality training and provision of full and unbiased information can help novice traders and investors minimize the risks of losing money, even when working with top-ranked companies. Brokers with useful educational and informational tools, including webinars, tutorials, podcasts and articles, receive higher scores.

3.24

/10

Trade with this broker, if:

  • You seek a wide range of available cryptocurrencies for trading. Hoo supports over 1,000 cryptocurrencies, offering one of the largest selections in the market. Whether you're interested in major coins or lesser-known tokens, Hoo provides a diverse range of options to cater to various investment preferences.
  • You prefer an advanced trading platform. Hoo offers a TradingView web terminal with lightning-quick processing speed, providing traders with powerful charting tools and technical analysis capabilities. Additionally, the availability of a mobile trading application ensures on-the-go access to the platform, allowing users to manage their portfolios anytime, anywhere.

Do not trade with this broker, if:

  • You value personalized support and direct communication channels for issue resolution. You may find this aspect lacking on the Hoo platform.
  • You prioritize transparency and regulatory compliance. While Hoo has been operational, there is no publicly available license data, which may raise concerns regarding the exchange's reliability and regulatory status.

Geographic Distribution of Hoo Traders

Popularity in

13.6%
VE
Venezuela
9.5%
AR
Argentina
9.5%
US
United States
8.3%
IN
India
8.2%
JP
Japan
7.8%
MX
Mexico
7.6%
PE
Peru
6.6%
RU
Russian Federation
6.5%
MM
Burma
42.4%
Others
Others

User Satisfaction i

56 comments
Total score:
4.6 /10

Share your experience

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Cheaper
8 weeks ago

Hoo has good support for fiat currencies. In addition to USD and EUR, there are currencies such as KZT, UAH, PLN, and many others. You can withdraw cryptocurrency both to blockchain wallets and through the P2P service to bank cards. In general, there are enough services on Hoo. Disadvantages are the necessary verification, which may cause problems and very poor technical support.

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geri
10 weeks ago

I will tell you how I was deceived on the exchange hoo.com. Around November 2022, the exchange stopped working. There were no notifications from the exchange administration, I just had difficulty accessing my account on the platform. In my personal account, I received a message stating that until July 2023, it would be possible to withdraw money from hoo.com. But after submitting the application, there were no further actions. Five months later, I couldn't even log into my account. And now the hoo.com website doesn't work at all. There are over 10,000 USDT left on the exchange.

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touhidjahan
13 weeks ago

I don't know why I decided to try this Hoo exchange. They deducted money from my card, but nothing was credited to the exchange balance. Although I bought cryptocurrency using the details specified in my account. I contacted the Hoo exchange support several times for assistance, but they never refunded me either to the card or the balance.

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HoaffomaDek
16 weeks ago

The hoo.com exchange is engaged in deception. I have been unable to withdraw 8 ETH for more than two weeks. Initially, the exchange forced me to undergo KYC verification for the second time. Now they have informed me that due to a high volume of requests, my withdrawal request is in a queue. Typically, ETH withdrawals are processed on other platforms within a couple of hours. However, at the hoo.com exchange, it has been more than two weeks. I do not recommend partnering with this exchange.

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manzar92
19 weeks ago

When you withdraw dollars to your bank card, Hoo exchange withholds a large fee. Overall, fees are withheld for everything here, not only for executing trades. There are fees even for internal transfers, although there are no such fees on other exchanges. Withdrawals to cards from Hoo exchange take a week; I have never made withdrawals to a crypto wallet.

Responses to a comment
westline to manzar92
13 weeks ago

The fees on the Hoo exchange wipe out all the profits. But even making a profit here is very challenging because the cryptocurrency rates differ significantly from the market. It seems like the exchange sets its own rates based on its benefit.

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Feras79
19 weeks ago

My account on the Hoo exchange got blocked, and they requested information about a specific transaction. I provided all the necessary details, but it's been a month without a response. I communicate with the Hoo exchange support team every day, but they keep saying that they are still reviewing my case. So, if you have an account there, withdraw your funds urgently while you still have the chance.

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Harisbleed
21 weeks ago

Hoo has all the signs of a scam. I tried to exchange USDT 400 to BTC here, and the exchange was successful. But they didn’t let me withdraw this money. I immediately submitted a request to withdraw cryptocurrency from my account; my request took three weeks to be processed. Then I received a message that the transaction was completed. But the cryptocurrency never arrived to my wallet. Support service is not even going to answer my complaints.

Expert Review of Hoo

The Hoo cryptocurrency exchange is a standard platform for buying, selling, and exchanging cryptocurrencies, coins, and fiat funds. There are several dozen cryptocurrencies and tokens, including Bitcoin and the most popular altcoins. Fiats include the US dollar, the South Korean won, and the Chinese yuan. The Singapore Exchange initially focused on the Asian market but is gradually gaining popularity in other regions of the planet.

In addition to a large number of assets, the list of the main advantages of the exchange includes the high speed of its terminal and compliance with modern safety standards. But at the same time, during testing, several non-critical failures occurred in the operation of the web terminal. No screw-ups in the mobile application were recorded.

Hoo’s trading commissions are below the market average and can be reduced by bonuses in the form of rebates from Traders Union and increased trading volumes. The referral program at the exchange is non-standard. In addition to payments from referral fees, it helps to reduce the amount of fees. There is also an investment solution that comprises the typical staking with contributions to blockchain projects. In addition, the site provides many other functions, including OTC trading and mining.

Of the minuses — the lack of a call center, technical support can be contacted only through the website and bots in Telegram; and email is available only for partnership issues. Of the European languages, the platform is localized only into English. There are no demo accounts or tutorials.

Anton Kharitonov

Anton Kharitonov

Financial expert and analyst at Traders Union

Dynamics of Hoo’s popularity among
Traders Union’s traders, according to 2023 data

Logo TU
20,0%
Top 3
10,0%
Top 5
7,0%
Top 10
5,0%
Top 20
1,0%
Top 40
0,5%
Top 100
0,2%
Top 100+
0,05%
Jan.
Feb.
Mar.
Apr.
May.
Jun.
Jul.
Aug.
Sep.
Oct.
Nov.
Dec.

Investment Programs, Available Markets, and Products of the Crypto Exchange

The Hoo crypto exchange offers staking as an investment program. The company enters into contracts with developing blockchain projects that require borrowed funds for development. Site users can deposit cryptocurrency, which provides exchange partners with the required finances. In return, partners pay investors interest on the amount of the deposit.

To take part in current programs, you need to go to the appropriate section of the site. Programs differ in asset, minimum deposit, interest rate, and period. Please note that for some of them you cannot withdraw a deposit at any time, it is blocked for the specified period.

As an additional investment solution, it is worth considering the Hoo Smart Chain service. It is a remote mining platform. Now it is working in test mode, but every user registered on the exchange can already mine through it. All conditions are indicated in the corresponding section of the site.

Important!

If you are a large investor and plan on investments over $10,000, contact us at vip-invest@tradersunion.com or by the feedback form on our website. Our professional team will take you through all the intricacies of the deal and all the steps from signing up to withdrawal of profits.

Hoo’s affiliate program

The Hoo crypto exchange offers a non-standard referral program. To participate in the program, use the individual affiliate link that is available in your personal account. You can post it on any site.

Each user who comes through your affiliate link and is registered and verified on the exchange will become your first-level partner. Your second-level partner will be every user who is invited to the exchange by your first-level partner. The number of partners is not limited. You can get the following bonuses for partners:

  • 50 points for registration/verification of a first-level partner (the partner also receives 50 points);

  • from 3% from all fees of a first-level partner for trading operations;

  • from 2% from all fees of a second-level partner for trading operations.

Payouts increase as your trading level rises. In addition to payments, you get points. Points increase your trading level. The higher the trading level, the lower the platform commission for you. You also get points for active trading.

Trading Conditions for Hoo Users

Hoo does not create artificial restrictions for users. In particular, there is no minimum deposit. You don't need to deposit a specific amount to start trading. You determine how much money to deposit for trading. The site does not provide leverage on any of its services. Technical support is available around the clock, but only through the ticket system (button in the footer of the site "Submit A Request"). You can send requests for partnership by email; managers do not respond to other messages. Communication via Telegram and official accounts of the exchange on social networks is also possible.

$1

Minimum
deposit

1:1

Leverage

24/7

Support

💻 Trading platform: Proprietary TradingView terminal
📊 Accounts: Standard
💰 Account currency: Cryptos, currencies
💵 Replenishment / Withdrawal: Bank cards and accounts, crypto and e-wallets
🚀 Minimum deposit: $1
⚖️ Leverage: 1:1
💼 PAMM-accounts: No
📈️ Min Order: From 0
💱 Spread: Market
🔧 Instruments: Cryptocurrencies, US dollar, Chinese yuan, South Korean won
💹 Margin Call / Stop Out: No
🏛 Liquidity provider: No
📱 Mobile trading: Yes
➕ Affiliate program: Yes
📋 Orders execution: Not indicated
⭐ Trading features: All popular cryptocurrencies and coins, three fiat currencies, investing in blockchain projects, a 2-tier referral program with points, and crypto mining service
🎁 Contests and bonuses: Not indicated

Broker comparison table of trading instruments

Hoo Bybit OKX XT.com Coinbase Crypto.com
Forex No No No No No No
Metalls No No No No No No
Crypto Yes Yes Yes Yes Yes Yes
CFD No No No No No No
Indexes No No No No No No
Stock No No No No No No
ETF No No No No No No
Options No No No No No No

Hoo Commissions & Fees

Information
Hoo’s trading fees are not fixed — they differ for taker and maker. They also differ depending on the trading level. There are seven trading levels:

  • zero (up to 10 points) — 0.2/0.2% for a taker/maker;

  • the first level (up to 100 points) — 0.16/0.16% for the taker/maker;

  • the second level (up to 1,000 points) — 0.14/0.14% for the taker/maker;

  • the third level (up to 10,000 points) — 0.12/0.10% for the taker/maker;

  • the fourth level (up to 100,000 points) — 0.10/0.05% for the taker/maker;

  • the fifth level (up to 2,000,000 points) — 0.05/0.0% for the taker/maker;

  • sixth level (more than 2,000,000 points)‚— 0.02/0.0% for a taker/maker.

Points are awarded for trade, exchange, and referral activity. And they are counted for the last 30 days. When you get a new trading level, at the next assessment, points for the next 30 days will be added to the existing points. From the fifth level, points are assessed every 60 days.

Account type Spread (minimum value) Withdrawal commission
Standard Per 0.2% per order Yes

The exchange charges withdrawal fees. Their value depends on the asset, volume, and withdrawal channel. You can find out the exact data in the multi-wallet menu. The table below provides information on commissions for several sites:

Broker Average commission Level
Hoo $0.2 Medium
Bybit $20 High
Bitfinex $0.1 Low
Logo Hoo
$0.2
$20
$0.1

Contacts

Foundation date 2018
Registration address Shangwan, Beijing, China
Official site
Contacts
Disclaimer:

Your capital is at risk.  Your capital is at risk.  Cryptocurrency trading can be extremely risky. Cryptocurrency trading can lead to large and immediate financial losses. The volatility and unpredictability of the price of cryptocurrency relative to fiat currency may result in significant loss over a short period of time. Transactions in cryptocurrency may be irreversible, and, accordingly, losses due to fraudulent or accidental transactions may not be recoverable. The nature of cryptocurrency may lead to an increased risk of fraud or cyber attack.

All information posted on the Traders Union website is based on reliable and objective data. We have combined our 10 years’ experience in the financial sector and the feedback of our customers to provide you with a true picture of the best forex companies in the market. Detailed information about our methodology.
Hoo Review Hoo Review

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FAQs

Do reviews by traders influence the Hoo rating?

Any review can raise or lower the rating of any broker in the general list of brokers. To read reviews about Hoo you need to go to the broker's profile.

How to leave a review about Hoo on the Traders Union website?

To leave a review about Hoo, register on the Traders Union website or you can also leave a review through Facebook.

Is it possible to leave a comment about Hoo on a non-Traders Union client?

Anyone can leave feedback about Hoo on multiple participating clients; however, Traders Union clients also receive additional payments later for working with any broker listed at the Forex market.

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