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Restaurants face escalating friendly fraud losses as OLO advises operators on prevention
Restaurants across the country are facing mounting financial pressure due to so-called friendly fraud, a term that conceals the real impact of disputed transactions.
Kristen Jackson from OLO has detailed several approaches that restaurant operators can take to counter these losses, emphasizing proactive steps in disputing chargebacks and reinforcing internal processes. Industry leaders say increased awareness and operational defenses are critical in reducing the financial harm from this kind of fraud, which continues to challenge margins across the sector.
OLO has previously advised restaurants to launch guest engagement programs and catering offers during major events like the World Cup to drive higher customer traffic and revenue streams, according to company guidance. The company also helped Nekter Juice Bar boost loyalty memberships by 70 percent through a platform transition. These initiatives highlight the company’s continued focus on supporting operators amidst evolving industry challenges.
This material may contain third-party opinions, none of the data and information on this webpage constitutes investment advice according to our Disclaimer. While we adhere to strict Editorial Integrity, this post may contain references to products from our partners.
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