OLO sparks debate on managing change versus surprise in workplace discussions

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OLO sparks debate on managing change versus surprise in workplace discussions — OLO rethinks handling change

OLO draws attention to the challenges people face in adapting to change, emphasizing that surprise—rather than change itself—creates greater resistance.

This insight, attributed to Kim Van Heuvelen and Steve Smyth during their Chit Chat conversation, underscores the value of transparent communication within organizations. The discussion highlights why leaders should focus on preparing teams for transitions rather than allowing surprises to disrupt workflow. Details from the full episode are available online.

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OLO has previously led discussions with restaurant operators on loyalty program strategies to increase repeat visits and long-term value, as shown in its session with Kahala Brands, DiBella Subs, and Thompson Hospitality earlier this year. The company has also addressed operational risks, focusing on guidance to restaurant operators around preventing friendly fraud in a separate advisory. These initiatives highlight OLO’s role in offering practical solutions to industry challenges.

This material may contain third-party opinions, none of the data and information on this webpage constitutes investment advice according to our Disclaimer. While we adhere to strict Editorial Integrity, this post may contain references to products from our partners.

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