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The latest data from the U.S. Department of Agriculture for fiscal year 2025 reveals a 10.62 percent national payment error rate for the Supplemental Nutrition Assistance Program, totaling 10.1 billion dollars in improper payments.
Conduent is urging that greater payment accuracy must begin earlier in the process as states face mounting consequences for these high error rates. The company raises concerns about what effective error prevention actually looks like and signals a need for more proactive measures to mitigate rising payment inaccuracies. Further details on potential solutions and strategies can be found through the linked resource.
Conduent has previously promoted smarter customer experience and modernized engagement solutions at industry events, including CCW Las Vegas. The company has also called for organizations to rethink customer engagement with a focus on smart experiences at CCW Vegas. These initiatives come as Conduent outlines the importance of early error prevention in response to the latest SNAP payment accuracy data.