AI adoption demands rethinking process infrastructure, ISG argues

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18.08.2026

AI adoption demands rethinking process infrastructure, ISG argues — ISG: AI as process infrastructure

ISG is encouraging organizations to adopt a new approach to artificial intelligence, emphasizing that treating AI as process infrastructure may help bypass existing validation bottlenecks.

In their latest Index Insider analysis, Stanton Jones and Alex Bakker assert that this shift in mindset could allow companies to unlock greater value from AI-driven initiatives. They explore how reevaluating the role of AI in operational frameworks can streamline processes and accelerate value realization for businesses positioned to innovate in a rapidly evolving technology landscape.

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Jones and Bakker previously examined how self-managing applications powered by AI could transform enterprise IT services. In an earlier analysis, they also advised companies to update outsourcing contracts to address the rapid integration of AI into managed services. These earlier reports focused on the operational and contractual adjustments organizations may need to support AI adoption.

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