Technology research and advisory services by ISG
ISG to address investor scrutiny of AI, growth models ahead of global technology industry update
Investors are intensifying scrutiny of artificial intelligence, growth prospects, and delivery models, according to ISG. The firm is inviting market participants to join its 2Q26 ISGIndex call ...
Sourcing approaches adapt fast as AI impacts managed services, ISG reports
Artificial intelligence is increasingly influencing how organizations source their IT services. According to ISG, recent data points to significant changes in managed services and sourcing ...
ISG urges companies to question AI assumptions as digital transformation accelerates
ISG calls on organizations to critically examine foundational questions before embarking on AI-driven transformations. The company suggests that understanding what to truly believe about ...
AI adoption to reshape BPO landscape, ISG projects
ISG unveils insights from its 2026 State of BPO Report, pointing to a significant transformation in the business process outsourcing industry as artificial intelligence adoption accelerates. The ...
ISG urges utilities to tackle governance and data challenges in SAP modernization
ISG urges the utilities sector to prioritize governance, operating model change, data readiness and executive decision-making in SAP modernization projects. Many industry leaders currently frame ...
Rapid AI transformation demands multidimensional leadership, ISG warns
The AI sector is advancing faster than many companies are prepared for, according to a new message from ISG. Steve Hall, a leader at the advisory firm, advocates for executives to look beyond ...
ISG unveils AI Impact Summit in London set for September 9 to 10
ISG has announced the AI Impact Summit, to be held at Park Plaza Victoria in London from September 9 to 10, 2026. The event aims to convene leaders and practitioners in artificial intelligence to ...
ISG spotlights agentic commerce as the next shift in enterprise retail technology
ISG announces that commerce is entering a new era, calling on enterprises to assess their readiness for the changes driven by artificial intelligence. The organization released a whitepaper ...
ISG: Revenue climbs while headcount holds steady in IT and business services market
Revenue growth in the IT and business services market is diverging from staffing levels, according to ISG. Headcount remains flat even as revenues push higher. This trend suggests that companies ...
ISG projects uncertainty ahead as pace of change accelerates
The accelerating pace of change is set to make the coming years increasingly unpredictable, according to ISG. The company urges organizations to prioritize adaptability as a core competency in ...
ISG hosts Jemy Jacob of Fresenius Medical Care at AI Impact Summit in Frankfurt
ISG is set to bring together artificial intelligence leaders at the AI Impact Summit, with Jemy Jacob, AI Lead for Product Development at Fresenius Medical Care, speaking at the event. Taking ...
ISG urges companies to rethink reliance on vendor scoring matrices
ISG challenges organizations to reassess the true impact of their vendor tiering strategies in driving governance. The consulting firm points out that many vendor management programs may be more ...
ISG earns fifth Great Place to Work certification in Australia
ISG has achieved its fifth certification as a Great Place to Work for its Australia operations. The recognition highlights the companys ongoing commitment to employee engagement and workplace ...
AI reshapes public services in EU but cannot replace human governance, ISG asserts
AI is driving significant changes in public administration across the European Union, according to ISG. The integration of artificial intelligence offers opportunities to enhance the efficiency ...
ISG: Utilities shift investment to reliability and affordability in new technology era
Utilities companies are moving into a new era where a focus on reliability and affordability is driving decisions in investment, operating models, and technology strategy. This transition is ...
AI adoption prompts businesses to radically rethink operations, ISG asserts
ISG asserts that artificial intelligence is not merely an incremental improvement, but represents a complete reimagining of business processes. The organization encourages industry leaders to ...
ISG warns rapid shifts in HR outsourcing vendor risk management deepen operational challenges
Vendor risk management in HR outsourcing is growing increasingly complex, according to advisory firm ISG. The company warns that both overreacting and delaying action can expose organizations to ...
ISG celebrates milestone with Nasdaq closing bell event, eyes continued expansion
ISG commemorated its 20th anniversary by ringing the Nasdaq closing bell, marking a significant achievement for the company. The event was described as an unforgettable day, with company ...
ISG examines rapid AI progress while adoption rates lag
Artificial intelligence is advancing at a remarkable pace, yet widespread adoption remains uneven. ISG’s Loren Absher breaks down the complexities behind the growing gap between AI innovation ...
ISG urges organizations to convert falling HR and benefits costs into long-term strategic gains
HR and benefits pricing is facing rapid declines, according to consulting firm ISG. In an analysis led by Jenni Cornwall, ISG argues that businesses should seize this period of lower pricing not ...
ISG advances AI-driven revenue cycle transformation amid persistent ROI challenges
ISG is introducing a unique approach to revenue cycle transformation, bringing together sourcing expertise and artificial intelligence within a structured commercial framework. The company ...
