Sourcing approaches adapt fast as AI impacts managed services, ISG reports

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02.07.2026

Sourcing approaches adapt fast as AI impacts managed services, ISG reports — AI reshapes sourcing strategies

Artificial intelligence is increasingly influencing how organizations source their IT services.

According to ISG, recent data points to significant changes in managed services and sourcing strategies as AI becomes deeply integrated into IT operations. The analysis suggests that companies are rethinking traditional approaches to stay competitive in a rapidly evolving technology landscape. Further details are available in the full report.

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ISG previously projected major changes in the BPO industry driven by artificial intelligence, as outlined in its 2026 State of BPO Report. The firm has also urged enterprises to prepare for new commerce models powered by AI, including agentic solutions in retail, according to its recent guidance. These findings highlight the growing influence of AI across multiple segments of enterprise technology.

This material may contain third-party opinions, none of the data and information on this webpage constitutes investment advice according to our Disclaimer. While we adhere to strict Editorial Integrity, this post may contain references to products from our partners.

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