National Australia Bank is reshaping its workforce as it simplifies operations and shifts resources toward growth and technology initiatives. The lender says the overhaul is set to affect about 6 per cent of staff by mid-2027 and will carry roughly A$300 million in pre-tax restructuring costs.
Highlights
- NAB will cut up to 2,500 jobs, including up to 1,500 in 2024, aiming to simplify operations and prioritise technology and growth.
- NAB plans a substantial reduction in consultants and contractors, with further details expected in its full-year results on November 5.
- The restructure focuses on shrinking corporate functions and senior management roles while claiming minimal impact on customer-facing staff.
Restructure plan and timeline
As reported by ABC News, citing National Australia Bank in a statement to the Australian Securities Exchange, the bank plans to cut up to 2,500 roles, including as many as 1,500 by the end of this year. The changes form part of a broader effort to simplify its operating model and better align staffing with growth and technology priorities.NAB also says it plans to materially reduce its use of consultants and external contractors. The bank says it expects to provide more detail when it releases its full-year results on November 5.
Banking operations and workforce impact
NAB chief executive Andrew Irvine says the restructure is not expected to have a material effect on customer-facing banking roles. He says the changes should improve outcomes for customers by reducing duplication and speeding up decision-making.Irvine says the bank is particularly focused on reducing the size of corporate functions and has made deeper changes to senior management positions to broaden leadership responsibilities across the group. He also acknowledges the process is set to be difficult for affected employees and says they will be treated with dignity and respect.
While the announcement does not directly mention artificial intelligence, it points to rapid technological change as part of the backdrop for the overhaul. The move highlights continued cost and efficiency pressure across Australia’s banking sector as major lenders adjust structures and spending to support digital investment.
Our earlier coverage on a KPMG U.S. CEO survey examined how AI agents are already delivering efficiency and growth gains, even as most leaders say the technology is not yet truly transformational to their operations. The report also highlighted that CEOs largely expect headcount growth, alongside retraining efforts and sustained investment in AI infrastructure as companies modernize processes and talent to make AI useful at scale.