GoTyme Bank projects faster customer growth, higher deposits and loan volumes

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GoTyme Bank projects faster growth

Highlights

GoTyme Bank raised its 2024 customer target to 12.5 million after monthly additions jumped to 450,000-500,000 since July, up from 250,000-300,000.
Deposits are projected to grow 80% year on year from a base of P63 billion, with loan disbursements expected to reach P2 billion monthly by year-end.
Gross loans hit P13.73 billion at end-June, gross NPL ratio stood at 3.74% with 146.11% coverage, and net loss narrowed to P2.95 billion in 2025 from P3.44 billion in 2024.

Customer growth accelerates with wider product reach

As reported by BusinessWorld Online, GoTyme Bank President and Chief Executive Officer Nathaniel D. Clarke says monthly customer additions have risen to 450,000-500,000 since July, from 250,000-300,000 previously. As of September, the digital bank has 11.5 million customers and now expects to finish the year with 12.5 million, up from an earlier target of 12 million.

Clarke says the faster growth is being driven mainly by stronger organic acquisition as the brand matures and gains more referrals from friends and family. He also links the pickup to a broader offering that now includes consumer credit, installment purchases through MoreTyme, investments, and cross-border remittances via its partnership with Wise.

The bank also says its availability on Apple Pay, Google Pay, and Garmin Pay in the Philippines over the past year helps it win younger users. Clarke says being supported by all three payment platforms at launch is boosting sign-ups among students and young professionals.

Deposits, lending and profitability targets strengthen

GoTyme Bank expects deposits to grow by 80% year on year from a current base of P63 billion. Transactions and loan disbursements are also seen rising by more than 100% by year-end, with MoreTyme accounting for most of the credit expansion, while payroll lending to small and medium enterprises is also increasing.

Clarke says the bank expects monthly loan disbursements to reach P2 billion by the end of the year, from P1 billion previously, though it remains cautious on credit growth given difficult economic conditions. He says the bank has taken a more conservative approach than many other digital lenders by extending credit only after customers establish a savings and transactions relationship.

GoTyme has deployed more than 650 kiosks nationwide and plans to add another 100 over the next 12 to 16 months, including in transport hubs and airports. Despite higher acquisition costs as customer additions rise, the bank says it remains on track to achieve profitability by 2027.

Based on its balance sheet, gross loans stood at P13.73 billion at end-June. Its gross nonperforming loan ratio was 3.74%, with gross NPL coverage of 146.11%, while net loss narrowed to P2.95 billion in 2025 from P3.44 billion in 2024.

Our earlier report on Philippine e-commerce payment habits highlighted that cash-on-delivery remains unusually resilient, even as digital payments gain share across retail transactions. We noted that shoppers often abandon purchases when their preferred method isn’t available, increasing pressure on merchants and platforms to support a wider range of digital payment options while strengthening fraud controls.

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