Traders Union has analyzed financial markets for over 14 years, evaluating brokers based on 250+ transparent criteria, including security, regulation, and trading conditions. Our expert team of over 50 professionals regularly updates a Watch List of 500+ brokers to provide users with data-driven insights. While our research is based on objective data, we recommend that users perform independent due diligence and consult official regulatory sources before making any financial decisions.
Learn more about our methodology and editorial policies.
Pros & Cons
- many cryptocurrencies and tokens and exchange/trade are possible in tandem with the Indonesian rupee;
- cold storage of funds, two-factor authentication, high level of information security;
- convenient trading terminal, mobile application with an intuitive interface;
- high-speed platform with impressive trading volumes in the 24/7 mode;
- prompt technical support (there is a multi-channel call center and email);
- objectively low trading commissions, no commissions for depositing funds (fees are charged only in special cases);
- the platform operates officially and transparently under the license of the national regulator.
- no demo accounts or tutorials for beginners;
- only the Indonesian rupee (IDR) is available among fiats to trade.
The Indodax cryptocurrency exchange is the largest in Indonesia and one of the world’s leading platforms for exchanging and trading cryptocurrency. Bitcoin (₿), Ethereum (Ξ), Ripple, DASH (Ð), dozens of other altcoins, and tokens are traded on it. Of the fiats, they have only the Indonesian rupee (IDR). The platform has a standard TradingView terminal, and there is also an opportunity for mobile trading. Trading fees are fixed at 0% for the maker and 0.3% for the taker. There are no commissions to start trading/exchanging. In terms of commissions, Indodax makes one of the best deals in the market segment. The platform does not offer investment solutions. You can only earn passively through the referral program. There is a FAQs section for beginners, but no demo accounts. You have access to several options for depositing/withdrawing cryptocurrencies and fiats.
TU Expert Verdict
Indodax demonstrates moderate stability and can suit certain traders. Its conditions are acceptable, and feedback is mixed but reasonable. In my own tests, it performed adequately, though it lacks the consistency of higher-rated companies.
Top-5 Crypto Exchanges Traders Prefer
Indodax User Reviews
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5-star
14%
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4-star
24%
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3-star
43%
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2-star
0%
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1-star
19%
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Indodax Commissions and Fees
Score:This category evaluates trading costs and the transparency of deposit and withdrawal charges according to the Methodology. It covers spot and futures trading fees, P2P exchange costs, deposit/withdrawal fees, and tiered fee structures. The assessment ensures that fees are competitive and clearly disclosed, avoiding hidden or excessive costs. Each factor is scored based on defined criteria, contributing to the overall rating.7 /10Indodax received a 7/10 score for its trading fees. While Indodax is not the cheapest crypto exchange, the fees remain reasonable and competitive within the market.
- Spot fee below industry average
- No deposit fee
- No P2P fee
- Withdrawal fee may be applied
What are Indodax trading fees?
We analyzed Indodax’s crypto fees and compared them to the top two competitors, both of which hold high average positions in our rankings. To establish a comprehensive benchmark, we also calculated the average fee score based on an evaluation of over 100 cryptocurrency exchanges.
Indodax trading fees vs competitors
Indodax Nexus Trade CoinMetro Industry average Based on the evaluation of over 100 leading crypto exchanges Spot, maker fee (%) Maker fees are charged when liquidity is added to the order book. This occurs by placing a limit order below the current market price for buy orders, or above the market price for sell orders. 0 0.22 0.1 0.15 Spot, taker fee (%) Taker fees are charged when liquidity is removed from the order book. This typically happens when a trade is executed at the market price. 0.3 0.22 0.2 0.194 What are Indodax deposit and withdrawal fees?
Deposit fee, % Important! Even if an exchange does not charge fees for deposits and withdrawals, there can also be fees from the payment system or cryptocurrency network used by the user. For example, the network fee for USDT TRC20 is typically around $1. 0 Withdrawal fee, % 0.0005 BTC Does Indodax offer P2P trading?
Yes, Indodax offers a P2P trading platform. We have provided the fees for these transactions and compared them with competitors.Indodax P2P Fees Indodax MaiCoin MAX BTSE P2P maker fee (%) 0 0,1 0,01 P2P taker fee (%) 0 0,15 0,05 -
Regulation and Safety
Score:Our evaluation encompasses several key factors, including government regulation, two-factor authentication (2FA), cold wallet storage of client assets, investor protection funds, KYC protocol adherence, year of foundation, and history of security breaches. Read more in our Methodology5.3 /10With a 5.3/10 score, Indodax demonstrates a moderate level of security and regulation. While the platform meets basic safety standards, it may not offer the same level of protection as higher-rated exchanges.
- 2FA
- No successful hacks history
- Cold wallet storage
- No facial recognition
- Not government-regulated
We also compared Indodax against the top two competitors with the highest scores in our overall ranking based on the most critical security indicators.
Indodax Security Factors Indodax OKX Coinbase Tier-1 regulation NoNoYesGovernment-regulated NoYesYesInvestor protection fund Provides compensation to users in case of financial loss due to unforeseen circumstances on the platform. NoYesYes2FA YesYesYesFacial recognition NoYesNoCold wallet storage The majority of user funds are held offline, reducing vulnerability to online attacks. YesYesYesSuccessful hacker attacks We review publicly available information on past security breaches to assess the exchange's security track record. NoNoYesIs Indodax a regulated crypto exchange? Regulation is crucial for the security and legitimacy of a cryptocurrency exchange. We assess the exchange’s regulatory status and its impact on platform reliability.
Indodax is not currently regulated by any government authority, which is still a common occurrence in the cryptocurrency industry. While this doesn't automatically mean Indodax is unreliable, government-regulated exchanges are generally considered more reliable due to the added oversight and client protection they offer.
Is verification (KYC) mandatory at Indodax?
Yes, KYC verification is mandatory at Indodax. You will need to complete the verification process before you can open an account and access the platform's full range of services.
Is Indodax available in the USA?
Indodax is not available in the USA due to regulatory restrictions. In some cases, access might differ by state, so we recommend confirming details with the platform’s support or checking the official website for the latest updates.
You may also consider the top 3 exchanges that are available in the USA and rank highly based on our methodology: OKX, Coinbase, Crypto.com .
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Deposit and Withdrawal
Score:We evaluated the deposit and withdrawal experience, considering several key factors such as the range of available methods, transaction processing speed, minimum deposit requirements, and associated fees. Read more in our Methodology.5 /10Indodax received a 5/10 rating for its deposit and withdrawal services. While Indodax covers basic payment options, the platform lacks some widely used methods that could improve user flexibility.
- No deposit fees
- Many cryptocurrencies for deposits and withdrawals
- Bank transfers for deposits and withdrawals
- P2P for flexible transfers
- No support for bank card payments
- No PayPal option
- No Google Pay option
Deposit and withdrawal options
Indodax supports the following deposit and withdrawal options: Bank transfers, Crypto.
Indodax Deposit and withdrawal options vs competitors
Indodax OKX Coinbase Bank transfers YesNoYesBank card NoYesYesCrypto YesYesYesPayPal NoNoYesWhat is Indodax minimum deposit?
The minimum deposit at Indodax is 15000 IDR USD/USDT or 1 BTC. The minimum trade size is 1 USD/USDT, which also serves as the minimum amount required to start trading on the platform.
Indodax minimum deposit vs competitors
Indodax OKX Coinbase Minimum deposit, USD or USDT 15000 IDR 10 10 Minimum deposit, BTC 1 5 1 Minimum trade amount, USD/USDT 1 1 2 Does Indodax support fiat money?
Indodax does not support fiat currencies; only cryptocurrencies are accepted.
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Supported Coins & Markets
Score:Evaluates the range of available cryptocurrencies, fiat currencies, and markets, as well as investment tools like staking, farming, and other yield options. Read more in the Methodology section.5.5 /10Indodax received a score of 5.5/10 in this category, reflecting a solid selection of tradable assets and markets. Indodax supports 200 cryptocurrencies and basic trading types, although some advanced features or asset diversity may be limited compared to leading exchanges.
- Staking available
- Trading tokenized real-world assets
- Fiat currencies supported
- Only 200 supported coins
- No TradFi perpetual futures trading
Indodax supported coins and markets vs competitors
We compared Indodax with leading exchanges in terms of supported coins, NFT access, and derivatives like futures and options to help users assess the platform’s product range and trading flexibility.
Indodax OKX Coinbase Supported coins 200 600+ 400+ Futures/Perpetual contracts NoYesYesOptions NoYesNoNFTs YesYesYesTokenized Assets Digital tokens representing real-world assets, such as stocks, bonds, commodities, or real estate. YesYesYesTradFi Perps Perpetual futures contracts linked to traditional financial assets, such as stocks, indices, or commodities. NoYesYesPrediction Markets Markets where users trade contracts based on the outcomes of future events. NoNoNoOther Assets NoNoPre-IPO Indodax passive income options vs competitors
We also compared Indodax with top competitors in terms of passive income opportunities such as staking, farming, and copy trading, to help users evaluate the platform’s earning potential beyond regular trading.
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Trading Apps & Tools
Score:This section evaluates the quality and variety of trading platforms offered by the broker. It considers supported platforms, core features, device compatibility, and the availability of tools for automation, analysis, and different trading styles. Learn more in our Methodology.8.5 /10Indodax received a score of 8.5/10 for its trading apps and tools. Its mobile platforms are highly rated on both iOS and Android, delivering smooth performance, advanced charting capabilities, and real-time market data.
- Positive user feedback on the iOS app
- App data protection with 2FA
- Advanced tools and automation with API
- Mobile indicators allowed
- Advanced orders not available
- No standalone desktop access
- No trading bots for traders
Trading apps
Indodax provides web and mobile apps for both Android and iOS users, with an average rating of 4.7 on the App Store and 4.4 on Google Play. Our review focused on core features important to traders, particularly trading functionality and security tools, to evaluate how convenient and safe the Indodax platform is for mobile use.
Indodax OKX Coinbase 2FA YesYesYesFace ID NoYesNoMob Indicators YesYesYesAlerts YesYesYesAdvanced Orders These are specialized trading features that give users more precise control over how trades are executed. Examples include Stop-Limit, Trailing Stop, and OCO (One Cancels the Other). These tools may only be available on the web version of the platform. YesYesYesTrading with bots NoYesNoAPI YesYesYesExtra trading platforms These refer to third-party platforms supported by the crypto exchange in addition to its own proprietary system. NoNoNoDoes Indodax offer a desktop app?
No, Indodax does not currently offer a desktop app. However, users can access the platform via its web version, which provides more comprehensive functionality compared to the mobile apps.
Does Indodax offer advanced charting with TradingView integration?
Yes, Indodax offers advanced charting through direct integration with TradingView. Users can access TradingView’s full suite of indicators, drawing tools, and multi-timeframe analysis directly on the platform.
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Customer Support
Score:We evaluated Customer Support at Indodax based on the availability of live chat, email, phone support, ticket systems, help center resources, 24/7 assistance, multilingual support, and response time. Our assessment focuses on support accessibility and responsiveness. Learn the assessment criteria4.5 /10Indodax provides below-average customer support, with noticeable limitations in communication channels, service availability, or additional assistance resources.
During TU testing, the exchange received a relatively low score for support accessibility and responsiveness. Users may face difficulties obtaining timely assistance with account access, deposits, withdrawals, or trading-related issues.
- Comprehensive help center available
- Multilingual customer support
- Support ticket system available
- Email support unavailable
- Phone support unavailable
Indodax Support Channels vs Competitors
Indodax OKX Coinbase Live Chat YesNoYesEmail Support YesNoNoPhone Support NoNoNoTicket System YesYesYes24/7 Support YesYesYesHelp Center / FAQ YesYesYesMultilingual Support YesNoYesContacts Foundation date 2014 Registration address Gedung Millennium Centennial Center Lt.2, Jln. Jend. Sudirman No.Kav 25, RT.4/RW.2, Kuningan, Jakarta Selatan Official site https://indodax.com/ Contacts support@indodax.com 021-50959800
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FAQs
What do user reviews and feedback say about Indodax overall?
Indodax has a user satisfaction score of 6.3/10 based on 21 reviews, indicating a mixed overall impression. According to user reviews, ratings are spread across the scale, with notable portions of 5-star, 4-star, 3-star, and 1-star feedback, suggesting varied experiences among traders.
What markets and tradable assets are available on Indodax?
Indodax offers a standard range of trading assets that the review describes as being in line with the market average. The platform supports crypto trading and lists advantages such as tokenized assets, NFTs, and yield farming, while also noting disadvantages related to coins supported and traditional finance perpetuals; the exact number of total assets and forex pairs is not specified in the section.
How does Indodax’s crypto market coverage compare according to the review?
The review states that Indodax supports crypto trading and has been compared with other platforms to assess its range of assets and markets. It notes that Indodax provides crypto but not options, and that this comparison is intended to help users understand how its offering aligns with broader market choices, without giving detailed asset counts in this section.
What investment options and copy trading features does Indodax provide?
The review notes that Indodax offers copy trading as an investment option for users who may not wish to engage in active trading. Other specific investment products or account types beyond copy trading are not detailed in this section.
How reliable is Indodax customer support based on user feedback and testing?
Customer support at Indodax is described as having noticeable weaknesses in responsiveness and communication quality, with delays in replies and the need for repeated contact to resolve issues. In testing, response speed was below expectations and the depth of assistance was limited, which may be inconvenient for traders who depend heavily on support.
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